CFPSA/NPF EMPLOYEE

SURVEY

Serving those who serve

Gérard Étienne, VP HR

NON-PUBLIC PROPERTY BOARD OF DIRECTORS

Document # 16c/04

CONSEIL D’ADMINISTRATION DES BIENS NON

PUBLICS

CFPSA/NPF EMPLOYEE SURVEY

• First ever employee survey

• Conducted Nov 02 – Feb 03 by StatsCan

• Questionnaire patterned on PSC Survey

• To assess how employees view their work and their workplaces

• 2800 employees responded

CFPSA/NPF EMPLOYEE SURVEY

• Demographics – Sex & Status– Female 64%

– Male 36%

– Full-time 49%

– Part-time 34%

– Casual 17%

CFPSA/NPF EMPLOYEE SURVEY

• Demographics - Language

– English 77%

– French 23%

– Unilingual 72%

– Bilingual 28%

CFPSA/NPF EMPLOYEE SURVEY

• Demographics - Age– Up to 29 yrs 27%

– 30-39 yrs 27%

– 40-49 yrs 27%

– 50-54 yrs 9%

– 55 + yrs 10%

CFPSA/NPF EMPLOYEE SURVEY

• Demographics - Education– High School or less 49%

– College/CEGEP 33%

– Below Bachelors 4%

– Bachelors 12%

– Post Graduate 2%

CFPSA/NPF EMPLOYEE SURVEY

• Current Steps

– Place summary of responses on CFPSA Web-site (Jan 04)

– Thank employees for their responses and advise them that results on Web-site

– Prepare approach and suggested solutions to address issues of concern

CFPSA/NPF EMPLOYEE SURVEY

• Positive Responses– 92% Agree that in their work unit every

individual, regardless of race, colour, gender or disability is accepted as an equal

– 80% Agree that they can disagree with their immediate supervisor on work related issues without fear of reprisal

– 91% Agree their organization is a good place to work

COMMUNICATION/EDUCATIONQ98. My work unit has clearly defined client service standards.

Results

 Agree 86% (PSC 73%)

Disagree 8% (PSC 19%)

Don’t Know/Not Applicable 7%

44 42

62 4 3

26

47

15

4 5 3

05

101520253035404550

%

CFPSA

PSC

COMMUNICATION/EDUCATIONQ4. I am familiar with the provisions of my collective agreement.

Results

 

Agree 54% (PSC 76%)

Disagree 16% (PSC 17%)

Don’t Know/Not Applicable 30%

21

33

106

10

2021

55

14

3 3 5

0

10

20

30

40

50

60

%

CFPSA

PSC

COMMUNICATION/EDUCATIONQ116. My immediate supervisor understands and respects the provisions of my collective agreement or the HR policy manual.

Results

Agree 64% (PSC 77%)

Disagree 8% (PSC 9%)

Don’t Know/Not Applicable 28%

32 32

5 3

15 13

33

44

63

8 6

05

101520253035404550

%

CFPSA

PSC

COMMUNICATION/EDUCATIONQ22. I am encouraged to be innovative or to take initiative in my work.

Results

 

Agree 65% (PSC 58%)

Disagree 30% (PSC 41%)

37

28

19

11

1 3

25

33

26

15

0 105

10152025303540

%

CFPSA

PSC

COMMUNICATION/EDUCATIONQ24.I have a say in decisions and actions that have an impact on my work. .

Results 

Always/ 47% (PSC 43%)Often

Sometimes/ 48% (PSC 57%)Rarely or Never

Don’t Know/N/A 5%

20

2732

16

2 3

11

3236

19

1 105

10152025303540

%

CFPSA

PSC

COMMUNICATION/EDUCATIONQ42. I am satisfied with the way in which informal complaints on

workplace issues are resolved in my work unit.

Results 

Agree 57% (PSC 59%)

Disagree 27% (PSC 29%)

Don’t Know/Not Applicable 13%

24

43

1310

73

16

43

18

118

4

05

101520253035404550

%

CFPSA

PSC

COMMUNICATION/EDUCATIONQ109. I feel I can initiate a formal redress process (grievance, right of

appeal, health and safety, etc.) without fear of reprisal.

Results 

Agree 67% (PSC 51%)

Disagree 20% (PSC 35%)

Don’t Know/Not Applicable 13%

30

36

138 10

3

16

36

21

14 12

2

05

10152025303540

%

CFPSA

PSC

COMMUNICATION/EDUCATIONQ110. I believe that senior management will try to resolve concerns raised in

this survey.

Results 

Agree 65% (PSC 50%)

Disagree 22% (PSC 38%)

Don’t Know/Not Applicable 13%

28

37

139

12

1

11

39

23

1512

005

1015202530354045

%

CFPSA

PSC

RECRUITMENT & SELECTION Q51. I believe I have opportunities for promotion within my division, given

my education, skills and experience.

Results 

Agree 38% (PSC 49%)

Disagree 37% (PSC 45%)

Don’t Know/Not Applicable 24%

14

2519 19

7

1713

35

2520

4 3

05

10152025303540

%

CFPSA

PSC

CFPSA/NPF EMPLOYEE SURVEY

• Approach and Solution –– LR Training Course – now in process– Due to limited funds, concentration on training

to perform jobs in short term– Importance of development recognized and

part of Employer of Choice and a key objective in CFPSA FY 04-07 Strategic Plan in long term

– Introduction of Succession Planning– ADM(HR-Mil) support of increased access to

CF training

CFPSA/NPF EMPLOYEE SURVEY

• Next Steps

– Consult with managers and employees with respect to suggested solutions

– Establish costs and priority for addressing issues of concern

– Implement solutions

CFPSA/NPF EMPLOYEE SURVEY

QuestionsQuestions