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Eileen T. O’Grady PhD, RN, NP-BCCertified Nurse Practitioner and Wellness Coach
www.EileenOGrady.net
Discover the science of Human Flourishing
How to Deal with Difficult Others
How to Prevent Burnout and Build Resiliency
Buettner, Dan. (2012). The Blue Zones: 9 lessons for Living Longer.
The National Geographic Society
The Blue Zones
Flourishing
Seligman, Martin. (2011). Flourish: A Visionary New
Understanding of Happiness and Well-being. Free Press
Positive
Psychology
IMPORTANT NOT IMPORTANT
URGENT Kitchen Fire
Staff embezzling RX
Refrigerator broken
Interruptions
Distractions
NOT
URGENTExercise
Eating real food
Repairing Rel’ships
Write the article
Meetings sans agenda
Gossip
Too much TV
Frenemies
DO MORE of THESE
Deal
breaker
Work I
hate
Pet
Peeves
Work I
enjoyDan Changing
location
Longer
commute
Dealing with
angry patients
Poor
planning
(creates
emergency)
Being a valued
member of a
team
Jess Disrespectful
Boss
Cleaning up
after co-
workers
Resisting
Innovation
Procedures of
any kind
Pat Working all
weekends
Unproductive,
unfocused
meetings
Loud
chewing at
meetings
Training new
hires
Create Candor
All of the above Diminished
DrainedMorally Outraged
Bully/
A**hole
Emotional Vampire
Narcissist Power
Struggle
The Narcissist
Lack of Empathy
Grandiosity
Need for Validation
Entrenched Entitlement
Durvasula, R. (2015). Should I Stay or Should I Go: Surviving a Narcissistic Relationship. Post Hill Press.
• Create safety
• DO NOT ENGAGE/influence/argue
• Place spotlight on THEIR behavior
• “YOU” Statements
• Interrupt mid-sentence /End it
• Friendly tone!
“Stop. You are name calling and this
behavior is not acceptable here”
“You are in my personal space and this is not
OK with me. Step back”
• Takes no responsibility
• Identify as unfortunates who demand rescuing
• Yes…. But…
Victim
• Lacks curiosity
• Dismisses the opinions, comments, or suggestions of others
Know-it-all
• Continuous complaining about how bad they feel, how unfairly treated, etc
• General lens of negative world view
• Seeks reassurance then rejects solutions
Downer
Over-sharer, overly anxious, overly apologetic, Drama-generator, crazy-maker etc etc etc
0
5
10
15
20
25
30
35
40
Female RNsAll Women
Male RNsAll Men
128
40
28
Per
100,0
00
Suicide Rates in U.S. Nurses
Davidson, J., Proudfoot, J. Lee, K & Ziskook, S. (2019). Nurse suicide in the United States: Analysis of the Center for Disease Control 2014 National Violent Death Reporting System dataset. Archives of Psychiatric Nursing .(33)5.
Culture of
Wellness
Personal Resilience
Efficiency of
Practice
Bohman,B. Dyrbye,L. Sinsky,
C. et al (2017). Physician Well-Being: The Reciprocity of Practice Efficiency, Culture of Wellness, and Personal Resilience. NEJM .
Self
Sig Other
Our Work
ACROSS THE STREET
DRIVEWAY
FRONT DOOR/KNOCK
BACK DOOR/ WALK IN
SET BOUNDARIES