CERTIFICATE PROGRAM IN DESIGN THINKING · 2020-05-18 · You will experience the power of Design Thinking concepts to create a path to innovation, unveil new possibilities, and make

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CERTIFICATE PROGRAM IN

Live Virtual Instructor LedWorkshop and Certification

DESIGN THINKING

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For Individuals


The designer does not begin with some preconceived idea. Rather, the idea is the result of careful study and observation, and the design is a product of that idea.

– Paul Rand

““


BUILDING THE DESIGNER’S MINDSET

Brainwarming

InitiationWhat is it? (With example)

To draw logic, imagination, intuition & systematic reasoning to solve problems in a creative manner & create outcomes that are desirable to the end user.

Brainwarming

ContextFor Whom?

To reduce complexity of a problem. Know your customer, empathize with them & create accordingly.

Brainwarming

PurposeWhy?

To empower traditional thinkers to develop innovative solutions to the problem at hand.

Brainstorming

“Real problem”“Narrowing it down”

Often, solutions developed are not long-term because we don’t spend enough time knowing the real problem.

Brainstorming

Solve for “X”


THE PROGRAM OVERVIEW

COLLABORATIVE WORKOUTS IN VIRTUAL MODE

• Virtual team breakouts to work on industry specific cases to

experience first hand application

• Near real face to face experience using latest digital platforms for

virtual learning like-

16 HOUR DESIGN THINKING LIVE VIRTUAL WORKSHOP

• Comprehensive and immersive workshop to train all participants in

the philosophy, principles and tools of Design Thinking and

Innovation.

• Experience design thinking and the power of application of Design

methods as a solution recipe for multiple challenge conditions

D.LEARN – COACHING AND HANDHOLDING FOR DESIGN THINKING MINI PROJECTS POST THE WORKSHOP (6 weeks of Post Workshop)

• Participants now work on selected challenge areas/ projects

under the mentorship and guidance of a QGULE Design

Coach. Participants are coached to apply their learning and

solve real business challenges.

5 | © QGLUE. All Rights Reserved 5 | © QGlue : A QAI Company

The Live Virtual Program Design


THE DESIGN THINKING WORKSHOP

This virtual instructor led workshop delves intothe fundamentals of the Design Thinking approach byimmersion in collaborative exercises, dynamic discussions,relevant readings, and quizzes.

You will experience the power of Design Thinking concepts to create a path to innovation, unveil new possibilities, and make a greater contribution to your organization’s future success. Topics covered include fundamental principles of Design Thinking, the Design Thinking process steps, and awareness of some of the tools used in Design Thinking.

Design Thinking helps solve wicked problems and is the

best tool to handle ambiguous situations.

01

• Emerging decision makers build their expertise in this

workshop with specific design tools and methods as well

as understand the end to end human centered framework.• Create a culture of design and empathy in your

organization

• Unlock value of trapped innovation opportunities in your

organization.• Align various stakeholders and leaders towards a single

purpose• Create real business impact over sustained periods of time• Understand how Design Thinking can come to life in a

distributed working scenario

WORKSHOP

OVERVIEW

WORKSHOP

TAKEAWAYS

02

WORKSHOP

OVERVIEWWORKSHOP

TAKEAWAYSWORKSHOP

CURRICULUM

D.LEARN

POST WORKSHOP

01 02 03 04


Timeline Description Engagement

MODULE 1

Importance of Design & What is Design Thinking

Participants understand the importance of design thinking and its relevance to the current VUCA Economy. The various design thinking principles are articulated with relevant case studies. Participants understands what is meant by “Experience "and why it is of utmost importance for a Human centered innovation approach.

MODULE 2

Writing the

Problem

Statement

The challenge areas are now

viewed from the Human experiential

angle, and data in order to gain key

insights. The session would include

Detection of the exact problem space and defining this as a contradiction

Find the specific opportunity Virtual team breakouts

MODULE 3

Understanding

Stakeholders and

Users

• Goals and priorities are identified

in alignment to the problem area

• This is done using techniques

like Stakeholder mapping

• Teams work in virtual breakouts

on the individual challenges

• Present outcomes to the group

for reactions.

60 Min

Expert assisted

90 Min

Expert assisted

1

2

3

Perspective Understanding

150 min

Interactive, voting, sharing

Doing and Experiencing

03

Workshop

Curriculum


Team activity


4

5


MODULE 4

Personas and

Empathy Maps

• Participants now understand what

is the meaning of empathy with

application examples

• Segmentation and persona

creation techniques are shared

and explained

• Method to empathise and

document pains and gains using

empathy map is showcased

• Participants in their respective

virtual breakout groups experiment

with empathy map and persona

MODULE 5

Presentations

and Retrospect

• Participants present their working

and identified pains and gains for

the stakeholder group selected

• Expert inputs and guidance is

provided by the facilitator

• Feedback from participants

150 min

Team activity

Competency Areas:

Detecting hidden needs of

stakeholders

Convergent and Divergent Thinking

Human Centred and data based

Problem Framing

Systems Understanding

Do it!

Review and Feedback

03

Workshop

Curriculum


30 min




MODULE 1

Current Scenarios & Identification of Pain Points

Participants understand how to identify the pain points using RTB- Rose Thorn Bud Methodology and derive insights from the Empathy map. The facilitator showcases stakeholder journey map and its applications. Participants then define the HMW statement using statement starters

MODULE 2

Ideation and

Voting

• Creative Matrix is used to

generation multiple ideas

• These ideas are built upon by

the teams in the group activities

• Multiple prioritization methods

are showcased to shortlist the

ideas

• Participants work in virtual

breakouts on the individual

challenges

• Present outcomes to the group

for reactions.

MODULE 3

Storyboarding

• QGLUE facilitator showcases

the storyboarding technique

and how the ideas must be

integrated to create a solution

concept.

• Examples of story boarding are

showcased

• Participants now in virtual

breakouts create their solution

storyboards

120 Min

90 Min

Expert assisted

6

7

8

120 min


Doing and Experiencing

03

Workshop

Curriculum


Team activity

Team activity


9

10


MODULE 4

Prototyping

• Participants now look at multiple

methods of prototyping and the

need to fail fast by validation of the

concept

• Concept poster is showcased in

detail along with relevant

application

• Breakout to create concept poster

which will also include timelines,

resources, risk assessment and

core theme

• Participants in form of teams

critique the concepts

MODULE 5

Pitch

• Facilitator demonstrates key skills

Participants use the concept poster

to create respective pitches in a

virtual breakout.

• Participants pitch their concepts

and gather feedback

• Expert inputs and guidance is

provided by the facilitator

• Feedback from participants

90 min

Team activity

Competency Areas:

Creating effective Pitches

Human cantered problem framing

Ideation for Innovation

Storyboarding and prototype

creation

Do it!

Review and Feedback

03

Workshop

Curriculum


60 min


This is followed by D.Learn which is a post workshop project for applying the learning to a real world scenario/ business challenge. D.Learn is an optional component of the training.


1. Teams of 4-5 members each will be formed

2. A real-scenario business problem will be selected by each team.

3. In the following 6 weeks with the help of a Design Coach, teams will be guided to use the Design Thinking Tools and Methods to propose a solution.

4. Teams complete their Design projects with a prototype and this is showcased to stakeholders

Post Workshop Project

(6 weeks)

LEARNING TOOLKIT

• Every participant who signs up for D.Learn receives a Toolkit. • It has been designed such that all Design Tools are handy and

can be straight taken out from the Kit to be used as Templates.

VIRTUAL COACHING SESSIONS

• These coaching sessions are held at the critical milestones of Discover, Define, Design and Deliver

• At the beginning of each phase you will have a 1-1 call with a Design Coach from QGLUE to help you realise your design path in each phase.

• These coaching session lasting for 60 mins will be conducted over virtual platforms

04

POST WORKSHOP PROJECT : D. LEARN : OPTIONAL

Everybody actually! Design Thinking should be at the core of strategy development and organizational change in order to create a culture that’s focused on a creative way of solving problems. This way of thinking can be applied to products, services, and processes; anything that needs to be improved.

Who Should Attend?

05


06

Certification

Participation Certificate

The primary is a participation certificate, given after the completion of the workshop.

Certificate of Completion

The second is a certification of completion, given after fulfilment of D.Learn, which is the post workshop engagement project.

This is a Playbook.

Not for everyone, but for those who dare to build future-

proof organizations, services, products and processes.

We have captured some of the most powerful tools of

Design Thinking and Innovation and designed the

playbook in a way to have each tool on a separate page,

to be used as templates.

07Receive QGLUE’s Design Thinker’s Playbook

13 | © QGLUE. All Rights Reserved 13 | © QGlue : A QAI Company

The QGLUE Virtual Collaboration Experience


1. VIRTUAL COLLABORATIVE CLASSES • Use of state of the art virtual collaboration tools like Mural / Zoom• Teams can use Mural to brainstorm, evaluate ideas and prepare storyboard with the coach guidance using inbuilt templates &

sticky notes

• Organize and share ideas with others

From onsite collaboration space

To virtual collaboration

USE OF VIRTUAL TOOLS

2. FACILITATION

UserLog in to Zoom

Application

Use of Mural by teams in individual workout

rooms Zoom workout rooms

Digital workspace for collaboration with in-built tools, templates

Remote conferencing for online meetings/workshops

3. EXAMPLE OF INBUILT TOOLS & TEMPLATES TO FACILITATE THE TRAINING


CLIENTS SPEAK!

“It was great interacting with attendees from

diverse professional backgrounds. The

Design Thinking concepts and tools were

delivered elaborately. Look forward to

applying them all. ”HR Business Partner Societe Generale

“ The facilitator is the best part

about the Design Thinking

Workshop. His knowledge and

excellent delivery lead to value-

driven learning.”

Transformation and Delivery ManagerSoprasteria

“An extremely user-centric

workshop with an approachable,

friendly and supportive trainer.

The content was relevant for me

with practical exercises.”

Consultant UNICEF“ The tools explained are

extremely apt and suitable to

be directly applied in an

organisation.”Vice President - ProcurementBarclays

“Very insightful workshop. Learnt

a lot of new things. The examples

and use-cases shared during the

Design Thinking Workshop were

quite relevant to the content.”Group Manager, Learning and DevelopmentMercer

“Collaboration, co-creation and

discussions were the best part of the

Design Thinking Workshop. I really

liked how each concept and tool is

explained using a variety of examples.

Marketing LeaderIBM

IMMERSE YOUR

COMPANY IN THE WORLD

OF DESIGN THINKING

www.q-glue.com

A QAI Promoted Venture

QGLUE is the design and innovation arm of QAI. it

brings a unique Design and innovation led human-

centred approach to building products, services and

businesses –making future living better with happier

people. QGLUE equips people to solve wicked

problems by helping them reach a solution that is not

just right, but also desirable.

Speak to our team at:

1800-103-4583 | [email protected]

Founded by William perry, USa in 1980, QAI is a

transnational consulting company facilitating quality

and process improvement in organizations

worldwide. With presence in 30 countries and 700

successful client journeys, QAI has evangelized

process improvement, operational excellence and

quality in india and globally. QAI has trained 180,000

professionals and certified over 40,000people.

About QGLUE

About QAI

QGLUE has led change and helped transform businesses for the leaders

https://www.q-glue.com/

mailto: [email protected]

Documents

CERTIFICATE PROGRAM IN DESIGN THINKING · 2020-05-18 · You will experience the power of Design Thinking concepts to create a path to innovation, unveil new possibilities, and make