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7/29/2019 CEESP Electrical Energy Project Management 10 Quality Management
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Electrical EnergyConversion andPower Systems
Universidadde Oviedo
ELECTRICAL ENERGYPROJECT MANAGEMENT
Part 10 Quality Management
Lecturer: Jos ngel Daz lvarez
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10. Quality Management
In the Quality Management world it is used a terminologythat seems similar to the one we use in our daily
language.
However, there are several concepts that have nuances in
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its meaning, those nuances make them different to whatwe intuitively understand.
It is important to review them first.
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10. Quality Management
Object: something perceivable or conceivable.
Process: set of activities interrelated that uses resourcesin order to change one objet into another.
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roce ure: spec c way o per orm ng act v t es. t can ewritten or not.
Register: document that brings objective evidence aboutthe performed activities and the obtained results.
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10. Quality Management
Product: Process result. Services are considered as nontouchable products.
Client: the one who receives a product
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Supplier: the one who provides a product
Client and supplier can be external or internal
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10. Quality Management
Human Resources
Procedures
PROCESS
SUPPLIER CLIENT
Product Product
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Material Resources
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10. Quality Management
ContractBasic
engineering
Detailed
EngineeringPurchasing
Shipping PackingFactory
Manufacturing
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Site
assembly Commissioning Tests Acceptance
Project lifecycle as an interrelated structured process
WTG supply contract (t-k)
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10. Quality Management
Quality definitions:
Philip Crosby: Quality is the fulfilling of requirements
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.
ISO 9000: The ability of a set of intrinsic characteristics tosatisfy requirements
Requirements: Needs or expectations. They can be explicit or implicit and
must be identified during the project requirement development process
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10. Quality Management
Quality problem: It is produced when the full requirementsatisfaction is not achieved
Non conformity: Non compliance with a requirement
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e ect: on comp ance w t a requ rement assoc atewith a planned use
Defects and non conformities are not the same. There isa very important difference because of legal implications:responsibility of products
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10. Quality Management
Corrective action: Action taken in order to eliminate anexisting non conformity origin
Preventive action: Action taken in order to eliminate apotential non conformity origin
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10. Quality Management
Efficacy: Extension in what the planned activities areperformed or planned targets are achieved (effectiveness)
Efficiency: Ratio between the achieved results and theused resources
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Improvement action: Action taken in order to improvethe efficacy and efficiency
Corrective actions and preventive actions
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10. Quality Management
The Quality Management System is the set of: Organizational structure
Processes
Resources
Procedures
needed to set and fulfill quality policy and quality targets
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The Project Quality Management processes include all theactivities that establish Quality policies
Quality Targets Quality Responsibilities
in order that the project satisfies the needs that originated it
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10. Quality Management
The Quality Plan is a document where
Standards
Processes Resources
Practices
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are described for a specific project
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10. Quality Management
CONTRACTORS
QUALITY
MANAGEMENTSYSTEM
CLIENTS
REQUIREMENTSPROJECT
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QUALITY
MANUALCONTRACT
PROJECT
QUALITY
PLAN
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10. Quality Management
Project Quality Management process include:
QUALITY PLANNING
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QUALITY ASSURANCE (QA)
QUALITY CONTROL (QC)
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10. Quality Management
Project Quality Management process include:
QUALITY PLANNING
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QUALITY ASSURANCE
QUALITY CONTROL
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10.1 Quality Planning
Identify quality rules relevant for the project, and how toachieve them
Must be done during the project planning phase, and caninfluence the rest of the planning activities
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For Quality Planning it must be taken into account:
External factors
Internal factors Project scope statement
Project management plan
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10.1 Quality Planning
Tools and techniques used for Quality Planning:
Cost/benefit analysis
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Benchmark with other projects
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10.1 Quality Planning
Tools and techniques used for Quality Planning:
Cost/benefit analysisCost: Quality Management costs
Benefit: less reprocess less cost
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Benchmark with other projects
more stakeholders satisfactionCost of Quality: total quality cost, management plus reprocess costs
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10.1 Quality Planning
Tools and techniques used for Quality Planning:
Cost/benefit analysis
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Benchmark with other projects
Improvement ideas
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10.1 Quality Planning
As the result of the Quality Planning we get:
Quality Management Plan Quality Metrics
Quality Checklists
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Quality baseline Updated Project Management Plan
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10.1 Quality Planning
As the result of the Quality Planning we get:
Quality Management Plan Quality Metrics
Quality Checklists
Describes the practical implementation of the Quality Management System
Part of the Project Management Plan
Includes the a roach to:
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Quality baseline Updated Project Management Plan
Quality AssuranceQuality Control
Continuous Improvement
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10.1 Quality Planning
As the result of the Quality Planning we get:
Quality Management Plan Quality Metrics
Quality Checklists
Used in Quality Assurance and Quality Control processes
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Quality baseline Updated Project Management Plan
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10.1 Quality Planning
As the result of the Quality Planning we get:
Quality Management Plan Quality Metrics
Quality Checklists
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Quality baseline Updated Project Management Plan
Verify all the needed stepsUsed in QC process
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10.1 Quality Planning
As the result of the Quality Planning we get:
Quality Management Plan Quality Metrics
Quality Checklists
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Quality baseline Updated Project Management PlanQuality targets are registered
Quality performance measured against it
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10.1 Quality Planning
As the result of the Quality Planning we get:
Quality Management Plan Quality Metrics
Quality Checklists
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Quality baseline
Updated Project Management Plan
Including Quality Management Plan
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10. Quality Management
Project Quality Management process include:
QUALITY PLANNING
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QUALITY ASSURANCE
QUALITY CONTROL
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10.2 Quality Assurance
Application of all the planned and systematic quality activitiesin order to ensure that the project uses all the neededprocesses to meet requirements
Usually supervised by specific teams
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Quality Management Plan Quality Metrics Work Performance Information Change Requests Quality Control measurements (feedback for QA) Corrective and preventive actions Defect reparation
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10.2 Quality Assurance
Tools and techniques used for Quality Assurance:
Quality AuditsStructured and independent review to check if the project activities
comply with the organizations politics, processes and procedures
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o programmed or random
o internally or externally made
Process AnalysisIn order to identify improvements both technical and organizational
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10.2 Quality Assurance
As the result of the Quality Assurance we get:
Requested changes Updates:
Organizations process actives
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ro ect anagement an
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10. Quality Management
Project Quality Management process include:
QUALITY PLANNING
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QUALITY ASSURANCE
QUALITY CONTROL
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10.3 Quality Control
Supervise the final specific project results (deliverables,cost performance, schedule), to check if the relevant
quality rules are met
Identify the way to eliminate unsatisfactory results
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It must be continuous during all the project
Performed by an specific department or unit
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10.3 Quality Control
For Quality Control it must be taken into account:
Project Management Plan Quality Metrics
Quality Checklists
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Work performance report Approved change requests
Deliverables
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10.3 Quality Control
Tools and techniques used for Quality Control:
Root cause analysis (Ishikawa diagram) Control diagrams
Flux diagrams
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Histograms Pareto diagrams
Dispersion diagram
Statistic sampling
Inspection
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10.3 Quality Control
Tools and techniques used for Quality Control:
Root cause analysis (Ishikawa diagram): it shows howdifferent factors/causes can be linked to problems/effects
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10.3 Quality Control
Tools and techniques used for Quality Control:
Control diagrams: they show the steadiness of the process.Normally used for repetitive activities (e.g. production lots)
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10.3 Quality Control
Tools and techniques used for Quality Control:
Flux diagrams: graphical representation of a process. Theyhelp to analyze how problems can be created.
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10.3 Quality Control
Tools and techniques used for Quality Control:
Histograms: they show variables distribution. It helps toidentify the problem causes by the shape and width of thedistribution
37
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10.3 Quality Control
Tools and techniques used for Quality Control:
Pareto diagrams: Specific histogram ordered by frequency, toguide the corrective actions. Also called 80/20 (80% ofproblems coming from 20% of causes Paretos law
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10.3 Quality Control
Tools and techniques used for Quality Control:
Dispersion diagram: they show the relation pattern betweenvariables
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l l
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10.3 Quality Control
Tools and techniques used for Quality Control:
Statistic sampling: Choose a part of the population forinspection.
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Inspection: Product or work exam, to check its compliancewith the rules. They can be made at all levels:
Activities
Final project result
10 3 Q li C l
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10.3 Quality Control
As the result of the Quality Control we get:
Quality Control Measurements (QC that feedback QA) Recommended corrective actions
Recommended preventive actions
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Requested changes
Defect fixing (defects identified and fixing recommended)
Validated deliverables
Updates:
Quality baseline
Organizations process actives (fulfilled checklists, learned lessons)
Project Management Plan
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Questions & Answers
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