CO

NF E R E N C E O R LA

ND

O

CU

STO M E R E D U CATIO

N

LA

BWARE 2017

2017customer education conferenceOrlando, Florida | May 7 – 12

CEC

In today’s highly competitive business environment, anything that increases efficiency or effectiveness matters. Attending the LabWare North American Customer Education Conference (CEC) provides you the opportunity to update your knowledge and ensure your business is getting the absolute most from your LabWare system. Our innovative and comprehensive program of training courses, tech-nical and management sessions, industry technical sessions, and networking events is designed to deliver maximum value to a wide range of attend-ees - LIMS administrators, system owners, power users, and IT support.

LabWare greatly values meeting our customers each year at our regional Customer Education Conferences (CEC). This is your opportunity to learn about the latest developments from LabWare and how to get the best value from your investment in LIMS and ELN. Over 1500 delegates attended LabWare CECs in 2016 and they have become the largest annual Lab Informatics events in the world. The CEC is an excellent forum to meet with the LabWare team and to network with the LabWare user community. The meetings deliver value to a wide range of delegates with a packed program of training courses, industry-specific sessions and customer presentations. It is a must-attend event for systems owners/administrators, power users and management from your business operations, IT and QA.

Follow Developments in your Industry:The global footprint of LabWare users extends over 1200 systems and thousands of sites. This exposes our customers to many aspects of IT technology and the need to find solutions to common infrastructure and deployment challenges. The CEC is an excellent opportunity to network with colleagues who may have developed practical solutions to challenges your organization may be facing.

Maximize your Investment:LIMS and ELN systems are a long-term investment for your company, and day-to-day business operations are often heavily dependent on your LabWare software. It’s important to continuously review opportunities that can allow your business to gain more benefit from your investment. The CEC is designed to help you achieve this goal. LabWare’s Management team and consultants will be available all week to make sure you achieve your objectives. The CEC also provides the ideal venue for face-to-face reviews with colleagues within your own company and similar companies in your industry.

Conference At-A-Glance

We Invite You To Attend:

Sunday, May 7, 2017 Welcome Reception

7:00 PM

Highlights of the Week:

Agenda Overview

Monday, May 8, 2017 Technical and ManagementGeneral Session

9:00 - 5:00 PM

Tuesday, May 9, 2017 Technical and Management General Session

9:00 - 5:00 PM Followed by LabWare Sponsored Dinner Event

Wednesday, May 10, 2017 Training CoursesIndustry Technical Sessions

9:00 - 5:00 PM

Thursday, May 11, 2017 Training CoursesIndustry Technical Sessions

9:00 - 5:00 PM Followed byLabWare Sponsored Dinner Event

Friday, May 12, 2017 Training CoursesIndustry Technical Sessions

9:00 - 12:00 PM

AG

END

A O

VERV

IEW

As a key stakeholder in your LIMS or ELN, it’s in your best interest to examine every possibility for delivering greater efficiency and effectiveness. The primary goal of the CEC is to provide a forum where you can review all aspects of your systems and identify what improvements you can make. Key LabWare management staff and LabWare certified consultants will be on hand all week to make sure you achieve your objectives. The CEC also provides a venue for strategic reviews with peers from other parts of your own corporation and complementary organizations.

GAIN MAXIMUM VALUE FOR YOUR SYSTEM

Customer Presentations - Hear directly from your colleagues on how they have implemented their business requirements and the benefits that ensued.

Training - Our training team will provide updates on the new LabWare 7 training program, which was improved in order to better target the needs of our user base.

Upgrades - We have put substantial effort into coordinating all upgrade projects in the past 12 months, and as a result we have gathered a large set of very useful data. We will update everyone on the benefits they can expect from this initiative.

ELN - is continuing to help our customers integrate and automate their lab processes more efficiently. Technical case studies and presentations will share some examples.

Technical Showcases - will be presented to highlight the benefits achieved through tighter integration including Web services, Mobile applications and use of Wireless PCs. Showcases will also highlight some of the best uses of LabWare technology we have seen over the last 12 months.

Support & Services - The Support and Services team will provide case studies that demonstrate the benefit of tighter integration between operation support and on-going development. They will share the best practices developed by LabWare’s Post-go-live Application services.

May 7 – 12, 2017 Mark Your Calendar!

Training Courses

There will be two types of sessions available during the 2017 North American CEC Breakout Sessions; Industry Technical Sessions and Training Classes. The Industry Technical Sessions will be topic specific discussions of current business needs based on industry. Training classes will be presented in classroom style format; classes with exercises are denoted with “Laptop Recommended”.

Training manuals covering the course material will be available at the start of each class. Many of the training classes will include exercises to allow for hands on experience of the topics presented during the course. Laptop requirements will be reflected below in the Course Abstract as well as in the CEC agenda. Training attendance forms will be passed throughout the room just before the end of the training session.

A Training System Installation Workshop will be held on Monday, May 8 between 5:15 pm and 6:00 pm. Additional information will be provided Monday morning of the CEC.

Descriptions of the training courses offered at the 2017 NA CEC are on the pages that follow.

Basic

Definitions of Levels of Training

2017 CEC Breakout Sessions

Training Class Logistics

2017 NA Training Course Abstracts

Beginner

Intermediate

Advanced

Expert

• Basic level training is for those who want a basic introduction to LabWare functionality. These classes may cover a topic that is not dependent on LabWare and can be applied across any system. No LabWare experience is necessary.

• Beginner level training is for new users with a basic understanding of LabWare who want to gain additional configuration and functional knowledge. Some LabWare knowledge, i.e., actively working in the system for a few months, is helpful.

• Intermediate level training is for users of LabWare with at least a year of practical experience who want to learn about LabWare enhancements and additional functionality. These courses introduce module functionality as well as system maintenance and other topics that are not covered in typical training classes. It is useful to have completed Admin 1 training before taking this class.

• Advanced level training is for proficient users of LabWare with extended practical experience. These classes are typically faster paced and include functionality that may be more complex either in setup or theory than most LabWare functionality, i.e. Rules Engine and Capacity Manager.

• Expert level training is for those who have strong understanding of LabWare, and experience working and maintaining the system. The classes are high level and fast paced, demonstrating advanced features and configuration.

TRAIN

ING

COU

RSES

Training Courses The training classes listed below are based on a provisional agenda for the 2017 NA CEC. The final CEC agenda reflecting the actual training classes will be published closer to the CEC start date.

The CEC Break-Out sessions will include training classes and Industry Technical Sessions. Training classes will be presented in a classroom style environment. Training manuals covering the course material will be handed out at the start of each class. Some of the classes may include class exercises that will allow attendees to receive guided, hands-on experience in the use or configuration of LabWare functionality during the class. Industry Technical Sessions will be presented in a less formal manner. The intention of these sessions is to have an open discussion of questions and trends observed in respective industries. No manuals or handouts will be distributed during Industry Technical Sessions.

Many of our training sessions for the 2017 NA CEC will be using LabWare 7.

TRAIN

ING

COU

RSES

Validation Topic

Validation Topic

Admin Tools

Understanding the DB & SQL Basics

Intro to LIMS Basic

LabWare 7 Overview of New Functionality

Introduction to ELN V3 (2 sessions offered)

Introduction to LabWare

Level: Basic Duration: 0.75 hours

Course Description TBA

Level: Beginner Duration: 3.0 hours

This course will introduce the concept of an Electronic Laboratory Notebook (ELN). End User exercises will allow you to get a feel for the ELN interface. The last half of the class will allow students to configure templates and test their configuration.

Laptop recommended

Level: Basic Duration: 0.75 hours

Course Description TBA

Level: Beginner Duration: 3.0 hours

This course is aimed at LabWare Administrators. The class will look at various tools available from LabWare via www.LabWare.com and within the LabWare product.

Laptop recommended

Level: Beginner Duration: 3.0 hours

This course is aimed at End Users and System Administrators who may be using earlier versions of LabWare that are interested in learning the new functionality in LabWare 7.

Laptop recommended

Level: Beginner Duration: 3.0 hours

This course gives an overview of the database and how SQL is used within LabWare. This course covers where in LabWare SQL can be called and basic syntax of SQL.

Laptop recommended

Level: Beginner Duration: 3.0 hours

This course is aimed at attendees who have no previous programming experience. Some of the topics covered are variables, code testing, loops, and conditional statements. The course also provides an introduction to elementary LIMS Basic functions.

Laptop recommended

Level: Basic Duration: 6.0 hours

This course gives new users a brief introduction to LabWare. The class starts with End User functionality. The class then moves into the configuration of important static tables such as Products and Sample Login Templates.

Laptop recommended

Visual Workflow Basics Level: Beginner Duration: 3.0 hours

This course provides an overview of how to configure dynamic visual workflows in LabWare. Class exercises will guide students through the configuration of dynamic visual workflows.

Laptop recommended

Training Courses (cont.)TRA

ININ

G CO

URSES

Batch Manager Level: Intermediate Duration: 2.0 hours

The LabWare Batch Manager handles collections of samples or tests that typically simulate an auto sampler load list, sample set or a laboratory worksheet. This course provides an overview of Batch Manager concepts and the functionality that may be used by end users in performing their daily activities in the lab. The course will also cover the template driven configura-tion required to allow batches to be created. Batch Id configuration, Batch Links, and Batch Standard Protocols are a few of the templates covered during the course.

Laptop recommended

Crystal Reports IntroductionLevel: Beginner Duration: 3.0 hours

This course will introduce students to the Crystal Reports application and the configuration of a simple report template. Students will learn how to run a report from LabWare using an access routine and query tag. The course will also highlight groups, Crystal formulas, sum-mary fields and running totals.

Note: To participate in class exercises, attendees will need to have Crystal Reports Developer version XI or

higher installed on their laptops.

Laptop recommended

Error Resolution Level: Intermediate Duration: 3.0 hours

The course is focused on techniques that can be followed by the LabWare Administrator to resolve LabWare problems or errors encountered at the customer site. Resources that are available for use in resolving issues are discussed. The course includes debugging exercises.

Laptop recommended

Archiving in LabWareLevel: Intermediate Duration: 2.0 hours

This course looks at the archiving modules available from LabWare.

Laptop recommended

Advanced Visual Workflows Level: Intermediate Duration: 3.0 hours

This course introduces advanced Visual Workflow

concepts including using CSS files.

Laptop recommended

Object Group Manager

Level: Beginner Duration: 1.5 hours

Attendees will learn how to utilize Object Group Manager. Its benefits and capabilities will discussed with exercises available to get a feel for the functionality.

Laptop recommendedDebugging in LabWare 7Level: Intermediate Duration: 3.0 hours

This course introduces debugging tools available in LabWare 7. The course will look at the Debugging As-sistant and Code Reporting as well as other functionality introduced in LabWare 7 and the Debugging module.

Laptop recommended

LabWare 7 Configuration of New Functionality Level: Beginner Duration: 3.0 hours

This course is designed to give Administrators a more advanced look at the configuration and tools available in LabWare 7.

Laptop recommended

Training Courses (cont.)TRA

ININ

G CO

URSES

Mapping in ELN Level: Intermediate Duration: 3.0 hours

This course is aimed at LabWare ELN Administrators who will be involved in the configuration of mapping in Workbook Templates. Hands-on exercises will guide students through the configuration of cell maps and instrument maps.

Laptop recommended

Upgrade from LIMS V6 to LabWare 7 Level: Intermediate Duration: 2.0 hours

The aim of this course is to provide students with an overview of the planning and steps involved in the V6 to LabWare 7 upgrade of a LabWare system. The instructor will guide students through a class exercise that simu-lates the upgrade of a V6 database.

Note: Attendees will need administrator access to their laptops to perform the exercise.

Laptop recommended

LabStationLevel: Advanced Duration: 3.0 hours

This course is designed to give attendees an overview of LabStation and result integration into LabWare LIMS/ELN. The course highlights how to collect data from instruments and creating parsing scripts. The course also provides detail on how the various parts of LabStation work together.

Laptop recommended

Stability ManagerLevel: Advanced Duration: 3.0 hours

This course gives attendees a brief overview of Lab-Ware’s Stability Module. Configuration of static objects like test articles and protocol templates used to create stability studies will be discussed.

Laptop recommended

SQC Charting & Trending Level: Advanced Duration: 3.0 hours

This course explores the Northwest Analytical (NWA) Quality Analyst functionality. The course highlights how to configure chart templates and chart outputs, as well as the various types of charts available.

Laptop recommended

Rules Engine Level: Advanced Duration: 3.0 hours

This course provides an overview of Rules Engine con-cepts and the template driven configuration of rules and actions in place of complex LIMS Basic Scripting to introduce logic processing. The course takes you through multiple rule set configuration options to give you a feel of its flexibility.

Laptop recommended

Web Deployment LabWare 7 Level: Advanced Duration: 2.0 hours

This course provides attendees with a basic understand-ing of LabWare web architecture. The course guides attendees through the installation steps, as well as the configuration of the Admin Console. The course also goes into an overview of Web Services Publishing and Cluster Manager functionality.

Note: To perform exercises, attendees will need admin-istrative access on their laptops as well as the capability to connect to the internet.

Laptop recommended

Training Courses (cont.)TRA

ININ

G CO

URSESCapacity Management

Level: Advanced Duration: 1.5 hours

This course is aimed at introducing Capacity Management concepts and functionality. The Capacity Management module provides the ability to track resources; both man and machine.

Laptop recommended

Document ManagerLevel: Advanced Duration: 3.0 hours

This course covers the functionality introduced with LabWare’s Document Manager module.

Laptop recommended Advanced DB and SQL QueriesLevel: Expert Duration: 3.0 hours

This course introduces advanced SQL concepts in relation to the LabWare database.

Laptop recommended

Advanced LabWare ReportingLevel: Expert Duration: 3.0 hours

This course looks at OLE reporting, writing to Excel templates and some advanced Crystal Reports topics.

Laptop recommended

Standard and Reagent Inventory ManagementLevel: Advanced Duration: 3.0 hours

This course introduces how various modules can assist with standard and reagent inventory management in conjunction with base functionality.

Laptop recommended

Note: Classes and descriptions are subject to change.

Please Note: After the March 28 deadline, the registration fee will increase to $2,200 per attendee.

Cancellation Policy: All cancellations must be made via e-mail to Alice Campbell at campbell@labware.com. Prior to Monday, April 17, 2017 attendees can cancel without penalty. After Monday, April 17, 2017 attendees will be responsible for the full registration fee.

CEC Attendance for your Primary Support Contact (PSC) may be a component of your annual Maintenance & Support agreement (please check your latest invoice for your status). We understand there may sometimes be extenuating circumstances that prevent the PSC from attending. Therefore, it is LabWare’s policy that the PSC spot at the CEC, if necessary, can be transferred to another employee of your choosing. LabWare highly recommends you send your Secondary Support Contact, should your PSC not be able to attend. Please Note: It is NOT necessary to change/update your PSC contact information solely for the purpose of attending the CEC.

For all other registrants, the Early Bird registration fee is $1,850 per attendee. Register by Tuesday, March 28, 2017 to take advantage of this fee.

• Welcome Reception on Sunday evening (May 7).• Five-day conference, including Technical and Management Sessions, Industry Technical Sessions, Training Classes (25+ classes offered), Vendor Exhibits and Presentations.• Opportunities to “Meet with the LabWare Staff”.• Breakfast and lunch provided all week (no lunch served on Friday, as Conference ends at noon.)• Two LabWare-sponsored dinner events on Tuesday and Thursday evenings - additional time well-spent networking with peers.• LabWare “Swag Bag” with LabWare polo shirt and other giveaways. Please note, you must register by the Registration Deadline, Tuesday, March 28, to receive your “Swag Bag”.

A LabWare GUEST must be a member of your immediate family (spouse/significant other and children). A guest is defined as a family member or significant other whose primary purpose in attending the conference is to accompany the registrant. A co-worker or associate within the industry does not qualify for a guest registration and should complete an individual registration.

Our attendees often choose to invite their families to join them for the week to take advantage of the opportunity to visit a new city and enjoy some R&R while they are attending the Conference.

Although LabWare does not coordinate meals, events or activities for your guests, they are welcome to attend the Welcome Reception and the two LabWare-sponsored dinner events at no extra cost, as long as they are registered and have been issued and are wearing their LabWare Name Badge. Guests are on their own for all meals; breakfast and lunch each day is strictly limited to Conference Attendees.

The Registration Fee includes:

Registration

Guest Policy

Cost and RegistrationCO

ST AN

D REG

ISTRATION

Rosen Shingle Creek is nestled on a 230-acre site along Shingle Creek just off Universal Boulevard, east of the Orange County Convention Center North/South expansion, and is conveniently located just 10 minutes from the Orlando International Airport (MCO). This ideal location is just a short distance to a variety of Orlando’s best attractions, restaurants, shopping and entertainment venues. For attendees thinking of extending their stay at Rosen Shingle Creek, pre or post CEC, Orlando offers an abundance of attractions with something for everyone.

Weather: Springtime in Orlando sees average temperatures ranging anywhere from 75°- 85°during the day, and cooler temperatures of 55°- 65° in the evenings.

Room Reservations: The LabWare group rate for this year’s meeting is $189/night for single/double occupancy. The hotel does not charge a Resort Fee.

The deadline for making your hotel reservation is Tuesday, March 28, 2017. Requests received after this date will be accepted on a space-available basis. After the reservation deadline of March 28, 2017, the LabWare group rate of $189 is not guaranteed. Upon request, Rosen Shingle Creek will extend this rate three days pre and post arrival, based on availability.

Transportation: Attendees are responsible for their own transportation to/from the airport/hotel. There is no courtesy shuttle from the airport to Rosen Shingle Creek. Airport ground transportation is HIGHLY recommend-ed. If you do choose to drive, Rosen Shingle Creek offers both valet ($26/per day) and self-parking ($18/per day) options. Please visit the Transportation link on the Rosen Shingle Creek website (Rosen Transportation) for detailed transpor-tation options. You can also visit the Orlando International Airport (MCO) website (MCO Transportation) for additional options.

Accommodations

REGISTER TODAY AND MAKE RESULTS COUNT! http://www.labware.com/2017NACEC |

ACCO

MM

OD

ATION

S

9939 Universal Blvd.

Orlando, Florida 32819

(866) 996-9939

WE HOPE TO SEE YOUIN ORLANDO!

What past CEC attendees are saying...

* “The CEC is a massive font of knowledge available to all attendees. This has provided us with inspiration for our own projects.”

* “Very well organized and well executed. All the presentations were very good and everyone was very cordial and friendly. I learned a lot.”

* “I continue to be impressed by what a first class organization LabWare is as well as the relationships the company develops.”

* “LabWare is the only product on the market that is flexible enough to do everything that you need it to do.”

* “LabWare makes our lives easy.”

* “LabWare’s continued commitment, effort and track record in facilitating our success with LIMS. LabWare’s knowledge and understanding of business needs. Continuous deployment of new and/or improved functionality (and technology) and the value of knowledge sharing through the CECs, LabWare LIMS List and direct contact with the folks at LabWare.”

Don’t Take Our Word For It:TESTIM

ON

IALS

CO

NF E R E N C E O R LA

ND

O

CU

STO M E R E D U CATIO

N

LA

BWARE 2017