CCU Unified Com

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UC


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Unified communications (UC) is the

integration of real-time communicationservices such as Instant messaging (chat),presence information, telephony (includingIP telephony),video conferencing, data sharing, callcontrol and speech recognition with non-real-time communication services

such as unified messaging (integratedvoicemail, e-mail, SMS and fax).
http://en.wikipedia.org/wiki/Instant_messaginghttp://en.wikipedia.org/wiki/Presence_informationhttp://en.wikipedia.org/wiki/IP_telephonyhttp://en.wikipedia.org/wiki/Video_conferencinghttp://en.wikipedia.org/wiki/Call_controlhttp://en.wikipedia.org/wiki/Call_controlhttp://en.wikipedia.org/wiki/Computer_speech_recognitionhttp://en.wikipedia.org/wiki/Unified_messaginghttp://en.wikipedia.org/wiki/Voicemailhttp://en.wikipedia.org/wiki/E-mailhttp://en.wikipedia.org/wiki/SMShttp://en.wikipedia.org/wiki/Faxhttp://en.wikipedia.org/wiki/Faxhttp://en.wikipedia.org/wiki/SMShttp://en.wikipedia.org/wiki/E-mailhttp://en.wikipedia.org/wiki/E-mailhttp://en.wikipedia.org/wiki/E-mailhttp://en.wikipedia.org/wiki/Voicemailhttp://en.wikipedia.org/wiki/Unified_messaginghttp://en.wikipedia.org/wiki/Computer_speech_recognitionhttp://en.wikipedia.org/wiki/Call_controlhttp://en.wikipedia.org/wiki/Call_controlhttp://en.wikipedia.org/wiki/Video_conferencinghttp://en.wikipedia.org/wiki/IP_telephonyhttp://en.wikipedia.org/wiki/Presence_informationhttp://en.wikipedia.org/wiki/Instant_messaging


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Unified communications (UC) is a new

technological architecture wherebycommunication tools are integrated sothat both businesses and individualscan manage all their communicationsin one entityinstead of separately.

In short, unified communications

bridges the gap between VoIP andother computer related communicationtechnologies.


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Unified messaging and multimedia services

This includesvoice communication in all its forms,voicemail, email, fax and other types of multimedia elementslike pictures, animations, video etc.Real-time communicationsReal-time systems involve getting immediate processing and

response after input. Examples are conferencing, callscreening, instant messaging, paging etc.Data servicesThis includes information delivery like web data, online

services etc.TransactionsThis covers transactions made online, through the web orotherwise, like e-commerce, enterprise applications, onlinebanking etc.
http://voip.about.com/od/voipfeatures/g/voicemail.htmhttp://voip.about.com/od/voipfeatures/g/voicemail.htm


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UC allows an individual to send amessage on one medium and receivethe same communication onanother medium. For example, one

can receive a voicemail message andchoose to access it through e-mail ora cell phone.


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In its broadest sense UC can encompass

all forms of communications that areexchanged via the medium of the

TCP/IP network to includeother forms of communications such asInternet Protocol Television (IPTV) and

Digital Signage Communications
http://en.wikipedia.org/wiki/Internet_Protocol_Televisionhttp://en.wikipedia.org/wiki/Digital_Signagehttp://en.wikipedia.org/wiki/Digital_Signagehttp://en.wikipedia.org/wiki/Internet_Protocol_Television


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Unified communications is not a singleproduct but rather a solution which consistsof various elements, including (but notlimited to) the following: call control and

multimodal communications, presence,instant messaging, unified messaging, speechaccess and personal assistant, conferencing,

collaboration tools, mobility, business processintegration (BPI) and a software solution toenable business process integration
http://en.wikipedia.org/wiki/Instant_messaginghttp://en.wikipedia.org/wiki/Unified_messaginghttp://en.wikipedia.org/wiki/Speech_recognitionhttp://en.wikipedia.org/wiki/Personal_digital_assistanthttp://en.wikipedia.org/wiki/Personal_digital_assistanthttp://en.wikipedia.org/wiki/Speech_recognitionhttp://en.wikipedia.org/wiki/Unified_messaginghttp://en.wikipedia.org/wiki/Instant_messaging


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In cooperation with Nortel, Microsoft is developingthe Office Communications Server 2007 (OCS) itsfirst SoftPBX.

The Office Communications Server is the heart ofMicrosofts new Unified Communications (UC)

strategy.


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Generic Network

Email Server DNS Server

PBX

Fax, Printer, Copier

`

User

User

User

User

Internet Router

Phones

Firewall


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Email

DNS

Bind, DJBDns

ns1.ishisystems.com

Email Server

Sendmail / Postfix

([email protected])

Internet RouterFirewall


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Instant Messaging

jabber.ishisystems.com jabber.org

`

[email protected]

`

[email protected]

Internet


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Asterisk / SER / VOIP

Asterisk PBX

+1-201-332-80xx

POTS

PDA / Smart Phones

(SIP / IAX / H323)

Mobile Users

(Soft Phones / ATA)

Network /

Internet

SERSIP Proxy / Registrar


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Integration

Email

Jabber

Asterisk

VOIP / FAX

Directory Server

(OpenLDAP)

`

VaibhaV Sharma

[email protected]

+1-201-332-8010

+1-201-332-8010


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FeaturesVOIP Extensions anywhere, reachable from

anywhere

Common ID for Email, IM and SIP URL Same number for Fax and Voice

Email Notification for Voicemail

IM notification for incoming calls and Voicemail Instant messaging

Presence notification for extensions


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In May 2010, the Unified Communications InteroperabilityForum (UCIF) was announced. UCIF is an independent,non-profit alliance between technology companies thatcreates and tests interoperabilityprofiles, implementationguidelines, and [best practices] for interoperability betweenUC products and existing communications and business

applications.

The original founding members were HP,Juniper Networks,Logitech / LifeSize, Microsoft, and Polycom Other members

areAcme Packet, Aspect,AudioCodes, Broadcom,BroadSoft, Brocade Communications Systems, ClearOne,Jabra, Plantronics, Radvision, Siemens EnterpriseCommunications, and Teliris
http://en.wikipedia.org/wiki/Unified_Communications_Interoperability_Forumhttp://en.wikipedia.org/wiki/Unified_Communications_Interoperability_Forumhttp://en.wikipedia.org/wiki/Non-profithttp://en.wikipedia.org/wiki/Interoperabilityhttp://en.wikipedia.org/wiki/HPhttp://en.wikipedia.org/wiki/Juniper_Networkshttp://en.wikipedia.org/wiki/Logitechhttp://en.wikipedia.org/wiki/LifeSizehttp://en.wikipedia.org/wiki/Microsofthttp://en.wikipedia.org/wiki/Polycomhttp://en.wikipedia.org/wiki/Acme_Packethttp://en.wikipedia.org/wiki/AudioCodeshttp://en.wikipedia.org/wiki/Broadcomhttp://en.wikipedia.org/wiki/Brocade_Communications_Systemshttp://en.wikipedia.org/wiki/Jabrahttp://en.wikipedia.org/wiki/Plantronicshttp://en.wikipedia.org/wiki/Radvisionhttp://en.wikipedia.org/wiki/Siemens_Enterprise_Communicationshttp://en.wikipedia.org/wiki/Siemens_Enterprise_Communicationshttp://en.wikipedia.org/wiki/Telirishttp://en.wikipedia.org/wiki/Telirishttp://en.wikipedia.org/wiki/Siemens_Enterprise_Communicationshttp://en.wikipedia.org/wiki/Siemens_Enterprise_Communicationshttp://en.wikipedia.org/wiki/Radvisionhttp://en.wikipedia.org/wiki/Plantronicshttp://en.wikipedia.org/wiki/Jabrahttp://en.wikipedia.org/wiki/Brocade_Communications_Systemshttp://en.wikipedia.org/wiki/Broadcomhttp://en.wikipedia.org/wiki/AudioCodeshttp://en.wikipedia.org/wiki/Acme_Packethttp://en.wikipedia.org/wiki/Polycomhttp://en.wikipedia.org/wiki/Microsofthttp://en.wikipedia.org/wiki/LifeSizehttp://en.wikipedia.org/wiki/Logitechhttp://en.wikipedia.org/wiki/Juniper_Networkshttp://en.wikipedia.org/wiki/HPhttp://en.wikipedia.org/wiki/Interoperabilityhttp://en.wikipedia.org/wiki/Non-profithttp://en.wikipedia.org/wiki/Non-profithttp://en.wikipedia.org/wiki/Non-profithttp://en.wikipedia.org/wiki/Unified_Communications_Interoperability_Forumhttp://en.wikipedia.org/wiki/Unified_Communications_Interoperability_Forum


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Siemens,Alcatel-Lucent,AltiGen,Cisco, Nortel,Avaya and Mitel realized

the potential for eliminating thetraditional PBX or Key System andreplacing it with a solution based on IP
http://en.wikipedia.org/wiki/Siemenshttp://en.wikipedia.org/wiki/Alcatel-Lucenthttp://en.wikipedia.org/w/index.php?title=AltiGen&action=edit&redlink=1http://en.wikipedia.org/wiki/Ciscohttp://en.wikipedia.org/wiki/Nortelhttp://en.wikipedia.org/wiki/Avayahttp://en.wikipedia.org/wiki/Mitelhttp://en.wikipedia.org/wiki/Key_telephone_systemhttp://en.wikipedia.org/wiki/Key_telephone_systemhttp://en.wikipedia.org/wiki/Mitelhttp://en.wikipedia.org/wiki/Avayahttp://en.wikipedia.org/wiki/Nortelhttp://en.wikipedia.org/wiki/Ciscohttp://en.wikipedia.org/w/index.php?title=AltiGen&action=edit&redlink=1http://en.wikipedia.org/wiki/Alcatel-Lucenthttp://en.wikipedia.org/wiki/Alcatel-Lucenthttp://en.wikipedia.org/wiki/Alcatel-Lucenthttp://en.wikipedia.org/wiki/Siemens


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Asterisk / SER Configuration Configure and associate DIDs with extensions

Use SpanDSP for Fax to Email, maybe Hylafax

SIP naming scheme to follow email addressesAsterisk / SER Jabber Integration

Enable and use SIMPLE, Jabber to SIMPLEgateway

Email notification for Voicemail Use Asterisk realtime configuration and LDAP

auth


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Documents

CCU Unified Com