CCREDITATION COMMISSION FOR HEALTH CARE - ACHC

Newsletter | Spring 2012

INSIde thIS ISSue

Community Retail Pharmacy Accreditation StandardsretAIL rX StANdArdS

ACHC has developed new standards specifically for the Community and Retail Pharmacy Settings under our DMEPOS Accreditation program. The new Community Retail Pharmacy (CR) standards were written for the products that are typically sold in a Community Retail Pharmacy to Medicare Beneficiaries. These products include diabetic supplies, walkers, canes, nebulizers etc. Please call us at (855) 937-2242 for a more detailed list of the products covered in the new CR Standards.

The new CR standards were adapted from our Medical Supply Provider (MSP) service to be more relevant to the

Community Retail Pharmacy. Successful accreditation with ACHC under the new CR service will meet all of Medicare’s Quality Standards and CMS’ requirements to participate in the DMEPOS or Medicare part B program requiring accreditation. If you are currently accredited by ACHC for the Medical Supply Provider service you can continue with this service; however, the CR standards may be a better fit if you operate in a retail environment. Please call your personal Account Manager at (855) 937-2242 to inquire about your options.

For those pharmacies that are not

Quality connection 2

Behavioral healthcare 3

along the way 3

sleep laB accreditation 4

Meet your surveyors 6

Meet your Board & staff 7

spotlight on sleepMed 8

ask your clinical educator 11-13

industry news 12

achc’s newest locations 17-19

SURVEYOR

heALthCAre NeWS

New Hospice Process and PricingWe have a long history at ACHC of listening to what our customers have to say and implementing their suggestions. Listening to our customers has enabled us to provide the most relevant standards and the best accreditation programs for the industries in which we serve. The latest result of this practice has led to a new process and better pricing for the hospice providers we accredit.

ACHC is committed to providing affordable, comprehensive accreditation

and we have recently been able to streamline survey data collection resulting in a price reduction for Hospice agencies seeking accreditation. For example, an initial single site hospice accreditation will now be $7,750 which represents a $2,200 reduction.

ACHC utilizes a collaborative, educational and patient-focused approach to the accreditation process. Our surveyors are experts in their respective fields

contd. pg. 4

contd. pg. 4

ACHC Offers Accreditation for home healthhospicedMePOSPharmacyPrivate dutySleep Lab/CenterBehavioral health

Meet Us at the NCCB!Get to know ACHC at the National Council’s Conference April 15-17 in Chicago. Visit us in Booth #709. Learn more at our presentation on April 15th at 10:45 am. Then join us for food and drinks at 3:15 pm.

ACHC New Worldwide HeadquartersThe construction of ACHC’s new headquarters in Cary, NC is full speed

ahead. - See pg. 5.

501 (C) (3) Non-Profit Organization An ISO 9001-2008 Certified Company

CMS Deeming Authority for Home Health, Hospice and DMEPOS

www. AChC.org

Volume 22, No. 1

ACCREDITATION COMMISSION FOR

HEALTH CARE

achc Board of commissioners

officers

dick wetherell – chairVice President for Quality, teleflex Medical, Inc.

chris clasen, Bs, rrt, rcp – vice chairdirector of respiratory Care, Blue ridge health Care Center

denise fletcher, esq. – secretaryBoard Certified health Law, texas Board of Legal Specialization, Brown & Fortunato

rick ferris – treasurerdirector of Operations, drug Crafters

Members:John BarrettSenior Consultant, Quality Systems engineering

floyd Boyer, rrt, rcpexecutive director, NC respiratory Care Board

richard Bulich, pharm. dQualMed Pharmacy, Inc.

Barbara stover gingerich, rn, Ms, fache, chcePresident, Advantage Consultants, Inc.

tom tuckerVice President Sales & Marketing, Attentus Medical Sales, Inc.

susan niewenhous, ph.d, rn, chce, cos-cPresident, Niew Solutions, Inc.

Marshelle thobaben, rn, Ms, phn, apnp, fnpProfessor, department Nursing Chair, humbolt State university

denise lippyVice President Systems Operations, university of texas M.d. Anderson Proton therapy Cancer Center

Matthew whittingtonBrigadier General, uSAr (retired)

len holman, r. ph., chcVice President, Governmental & regulatory Affairs - CarePoint Partners

ed ZezenskiQuality Consultant

Marilyn widemanAssociate dean Faculty Practice and Community engagementrush university College of Nursing

ACHC Newsletter | Spring 2012 855-YES-ACHC (855-937-2242) www.ACHC.org

2

FrOM the PreSIdeNt’S deSK

Quality CONNECTION

ACHC has provided patient-centered, relevant and clearly written accreditation standards since 1986. Our standards have required utilization of evidence-based health care along with documented and demonstrated quality improvement activities for business operations and clinical practices.

It is our belief that accountability of health care leaders is required as never before. Initiating strategies for quality programs and products through use of ACHC standards help our customers develop and improve their own key processes and protocols.

ACHC holds itself to the same high standard of outside peer review as its own customers. We have continued to maintain ISO 9001:2008 certification since 2004 when we became the first health care accrediting body in the world to receive this international distinction.

In 2007, ACHC was named one of the fastest growing private companies in America on the Inc. 5000 list. According to Inc. magazine, companies on this list represent the backbone of the U.S. economy.

Additionally, in 2009 ACHC received the North Carolina Awards for Excellence Commitment (Level 2) Award. This milestone marks the first step toward applying for the Malcolm Baldrige National Quality Award.

In order to compete in today’s accelerating industry, organizations must be driven to achieve competitive objectives and improve health care services for the persons that you serve. Partnering with ACHC will give you the resources to successfully manage and compete in today’s health care world. n

tom Cesar - President, AChC

© Copyright 2012. Accreditation Commission for health Care. All rights reserved.

MISSION to educate health care providers through relevant, industry/program specific standards and surveys that lead to successful business practices and improved patient services.

VISION Accreditation Commission for health Care will be the accreditation organization of choice that inspires excellence in health care.

VALueS honesty, Accountability, Visionary, excellence, Innovation and teamwork.

editor-in-chief

deric rutledgeMarketing Communications [email protected]

Managing editor

tracy ManiaciMarketing & Graphic design [email protected]

Managing editor

Brandie undenMarketing event [email protected]

Managing editor

harrison BrendleSales/Marketing [email protected]

www.ACHC.org 855-YES-ACHC (855-937-2242) ACHC Newsletter | Spring 2012

3

COLuMN By BArB SyLVeSter

While our children were growing up, I learned an amazing amount of information from them every day. We would end each day answering three questions; one of them was, “What did you learn today?” It was a great way to end every day while emphasizing the importance of learning, sharing and applying knowledge.

In the early years I learned things like, if you carry a daddy-long-leg spider by one leg around the yard, the leg will fall off. I learned about every 100% they achieved on those grade-school spelling tests. I learned my 8 year old had a mad crush on the singer of a famous boy-band…and one day they would meet and get married (As a side note, this never happened).

When our son was 15 years old, he anxiously blurted out “I learned today that my friend at school is going to get a brand new car paid for by his parents as soon as he turns 16 (As another side note, this did not persuade us to buy our son a brand new car)”. Sometimes, though, we shared valuable lessons which enhanced our understanding of each others’ passions. Other times the conversation would spark a debate on current societal issues which cemented a need for our community involvement.

During this past year, the ACHC Accreditation Department has answered three questions every Wednesday afternoon. One of the questions is, “What did you learn this week?” Sometimes interesting trivia is learned that the employee researched like, a hippopotamus has pink milk. Sometimes we learn about

a puppy that was just purchased and is causing sleepless nights for the employee. However, we have also learned about processes that need to be improved and creative solutions the staff members have designed.

Whether it is asked of your children, your friends or your colleagues, there is a value in knowing what someone has learned. It acknowledges that:

Their learnings are important to � you

Knowledge and the act of � learning is essential

A camaraderie exists when you � learn as a group

Information shared can uncover � an opportunity for improvement that you didn’t know existed

Innovative thinking is inspired � by actively promoting it

What did you learn today?

Just as important, do you know what those around you learned? n

Along the Way is a column written by Barbara Sylvester, Vice President of Clinical Compliance & Accreditation, that appears in every issue of ACHC’s Surveyor newsletter. In this column, Barb will highlight various aspects of ACHC’s culture from an insider’s unique standpoint.

Along the WAY

Barb Sylvester

The development of the Behavioral Health program at ACHC is progressing well. Nineteen service specific standards have been written, passed through internal and external review and are now being evaluated as part of the Beta Testing Process.

Britt Welch, Behavioral Health Manager at ACHC, was asked how he thought the Beta Testing and review of the standards were going. He replied that, “We are receiving really helpful feedback on the standards that we have written from the organizations participating in Beta Testing and from the Surveyors who are conducting the Beta Tests.” Britt went on to say, “The feedback received from Beta Testing has been consistent and is helping us fine tune the program. The process we are following to develop the program is perfectly in line with our history of listening and responding to the customer so the end product is both relevant and realistic.”

When other prominent Behavioral Health experts weighed in on ACHC’s program they were impressed with the comprehensiveness of the standards. Carl Noyes, Senior

Behavioral Health Accreditation Program

AChC NeWS

contd. pg. 15

Britt Welch

of accreditation and provide a wealth of best practices in addition to advice on how to apply standards to your daily operations. For example, Hospice Nurses only survey hospice agencies, Pharmacists survey pharmacies and Home Health Nurses perform home health surveys.

ACHC also provides specialized standards for specific services provided by each individual agency at no cost. Our standards for accreditation help the agency focus on delivering quality care and optimum outcomes to the patients they serve.

Barb Sylvester, ACHC’s Vice President of Clinical Compliance & Accreditation said, “ACHC acknowledges the economic environment and is committed to providing an affordable, comprehensive accreditation. The new pricing that we are offering for start-up single location hospices affirms our desire to partner with agencies in their provision of quality care.” In addition to lowering the cost of accreditation, ACHC will be providing a Life Safety Code Inspector for hospices

which own/operate hospice houses. n


4

retAIL rX StANdArdS contd. from pg. 1

Community Retail Pharmacy Accreditation Standards

heALthCAre NeWS contd. from pg. 1

New Hospice Process and Pricingaccredited by ACHC, we encourage you

to compare our new CR standards to your current accreditation standards free of charge. You may access and download the new standards at no obligation by visiting www.achc.org and clicking on the, “ACHC Accreditation Standards” link. All of ACHC’s services under the DMEPOS program, including CR, are recognized and approved by all payor sources for DMEPOS accreditation.

The CR standards can assist your organization in meeting all of the Quality Standards that CMS requires to be eligible to participate in the DMEPOS program. The CR standards outline the requirements of the Quality Standards in an easy-to-follow, step-by-step arrangement. These standards will help you better understand and be in

compliance with all federal regulations. Accreditation to the CRRX standards will better prepare your pharmacy for

potential inspections by federal and state regulatory authorities.

ACHC is pleased to answer your questions about the new Community Retail Pharmacy service. ACHC will also provide you with a crosswalk (at no cost) from CMS’ quality Standards to ACHC’s Retail Pharmacy standards.

Call us for more information and to request your crosswalk at (855) 937-2242, Tim Safley and Jennifer

Tedesco will be happy to provide you

more details. n

Sleep Lab Accreditation Update

ACHC’s sleep accreditation program continues to grow with newly accredited organizations, more approvals by

state, regional and national regulatory agencies as well as other insurance providers. The latest approval for the

ACHC Sleep Accreditation Program is for the state of New York.

The National Government Services (NGS) which is the Medicare Part B Jurisdiction 8 intermediary recently updated

their Local Coverage Determination to include the Accreditation Commission for Health Care. While all of the

Medicare Jurisdictions do not require accreditation for Sleep Labs, ACHC is proud to add New York to the growing

list of recognized jurisdictions for our Sleep Lab Program.

ACHC’s Sleep Accreditation Program was launched in 2009 and focuses on the actual patient care delivery method,

along with the quality and compliance of national sleep protocols. For more information visit us at www.achc.org or

give us a call at (855) 937-2242. n


5

CONStruCtION uPdAte

ACHC’s Worldwide Headquarters

The construction of ACHC’s new Headquarters in Cary, NC is full speed ahead. We last updated you shortly after the ground breaking event that took place on October 27, 2011.

So far all the grading, retaining walls, drains, water lines and footings are complete. Steel will be delivered and erected in April. As long as mother nature complies, we should be moved in to the new state-of-the-art facility before the end of 2012.

The entire ACHC staff is excited about the new headquarters being constructed. We look forward to using the new facility to serve our customers even better. We hope you enjoy the artist renderings of the completed building and we hope that you will take the opportunity to visit us in the near future. n

From the driveway. Main entry.

Sideview.


6

Donna Naugher rn, hcs-d, cos-c, hcs-o home health and hospice corporate surveyor

Donna has worked in the medical field for 21 years as an RN. She has a Degree in Nursing from Jefferson State Community College. Her nursing experience consists of Surgical ICU, Neuro ICU Psychiatry (adult, adolescent, geriatric and private practice, Emergency Room RN consultant), Cardiac ICU and PACU. She started working in the Home Health field 10 years ago as an Admission RN. Since transitioning into the Home Health field, Donna has been a QA Director overseeing 5 offices with one being primarily Psych patients. During this time she performed internal audits and mock state audits for each site.

She has worked with the state of Alabama Home Health Quality Initiative Campaign on the Prevention of Pressure Ulcers and was chosen as the OASIS specialist to represent Alabama at the Fazzi/Delta OASIS-C Best Practice Forum to assist in creating the OASIS-C Best Practice Manual used by all Home Health agencies. She is an OASIS and Coding specialist and was a speaker at the 2010 Home Health Coding Summit for Decision Health. She assisted in Beta testing the new Home Care Specialist – OASIS certification for the Board of Medical Specialty Coding. Donna has also worked as a consultant for Fazzi Associates and Decision Health. In the past few years she has worked with a large home health corporation as a Clinical Manager, Performance Improvement Clinical Specialist and was placed in the role of a Regional Preceptor in education to new clinicians starting in the Home Health field.

Donna resides in Springville, Alabama with her husband, son and their 2 dogs. Her husband, Len, is a Chief Master Sergeant for the 117th Air Refueling Wing. He has been in the Alabama Air National Guard going on 30 years. Donna jokes that she was a “war” bride. She and her husband were married in England in 1999 after he was activated for the Kosovo conflict. She is extremely proud to say that her step-son has also joined the Alabama Air National Guard.

In her spare time, Donna enjoys reading, painting, crafting, working in her yard and re-storing old, discarded items into something

exciting and fun. She has added learning to weld to her “bucket list”. n

AChC ANNOuNCeMeNtS

Meet Your SURVEYORSWe are currently recruiting Full time home health & hospice Corporate

Surveyors and Behavioral health home Care Surveyors to join our team. If

you would like to be considered, please forward your resume along with

salary requirements to [email protected].

Terrie Speasehome health and hospice corporate surveyor

Terrie joins ACHC with 21 years of experience in Home Healthcare. Over the past 18 1/2 years Terrie has held several positions with one of the largest Home Health & Hospice agencies in NC. She has been the Director of Compliance, Director of Branch Operations and Director of Clinical Services. Terrie has also co-authored a disease management program for Congestive Heart Failure and Chronic Obstructive Pulmonary Disease which received national recognition and contributed to a Circle of Life Award for her organization. Terrie has extensive experience in staff education and development, project management, evidence-based practice, performance improvement, OASIS documentation and is a self-proclaimed “compliance geek”. In addition to surveying for ACHC, Terrie is currently completing her Bachelors of Nursing degree through Western Carolina University and plans to pursue a Masters in Public Health.

Terrie holds a certification in Hospice & Palliative Nursing and is preparing to sit for the Certificate for OASIS Specialist - Clinical (COS-C) exam. Terrie is very sensitive to the survey process from the customer perspective because she has always worked for an agency that was accredited. She appreciates the collaborative, educational approach ACHC takes with their customers, and is proud to be part of helping agencies experience the ACHC difference.

Terrie has been married for 22 years and has one son. She is looking forward to his upcoming wedding this fall. Terrie is an avid animal lover with several “fur babies”. She volunteers for a local Animal Shelter and two national animal rescue organizations. On the weekends

Terrie enjoys target practice and surprises most people when they find out that she is an expert marksman. n


7

José DomingosJosé Domingos is the Vice President of Marketing and Business Development for ACHC. José joined ACHC in November of 2011. In his role, José leads a diverse marketing team, is responsible for leading, coordinating and executing on all business development opportunities and is part of the leadership team for ACHC. His current focus is to refine corporate branding, improve ACHC product and service awareness and identify market segments of opportunity. José is tasked with ensuring that ACHC gains market share and positions itself as the premier accreditation organization.

Previously, José served as the Global Market Segment Director for Becton Dickinson Diagnostics where he led a Global Marketing team and worked with Key Opinion Leaders (KOLs) to advance the clinical treatment and access to Liquid Based Cytology (LBC). José aligned and coordinated BD’s comprehensive approach to eradicate cervical cancer worldwide through health economics and outcomes research, influencing public policy, and development and implementation of advocacy programs. contd. pg. 10

Len HolmanLen is a Registered Pharmacist and is a graduate of the Raabe College of Pharmacy at Ohio Northern University in Ada, Ohio. He has thirty-five years experience in healthcare, twenty-five within the home infusion arena.

He is currently the Vice President of Governmental & Regulatory Affairs for CarePoint Partners, headquartered in Cincinnati, OH and formerly served for twenty three years as the President & CEO of Option Care of Northeast Ohio, a Regional Home Infusion Therapy Provider serving three states.

Holman is a Past Chairman of the National Home Infusion Association (NHIA) and has been a member of the Association since its inception in 1991. In April 2011, Len received the NHIA Gene Graves Lifetime Achievement Award, the Association’s highest honor, for his dedication and lifetime commitment in improving patient care and in service to the Association. On October 1, 2011, Mr. Holman was inducted into the East Palestine City School District Distinguished Hall of Fame. Len is also the 2006 Ohio recipient of the Wyeth Bowl of Hygeia Community Service Award presented at the Ohio Pharmacy Association’s Annual Meeting.

Len will be serving on the Sales & Marketing Committee, the Ethics Committee, and the Standards & Accreditation Review Committee

for ACHC. n

Meet Your BOARD and STAFF

AChC ANNOuNCeMeNtS

Dr. Marilyn WidemanDr. Marilyn Wideman has 37 years of health care experience in areas that include psychiatric nursing, community and home health nursing, management of nurse lead clinics and progressive leadership roles in inpatient care, community and home health nursing, and academia. Dr. Wideman has extensive service experience on local, regional and national boards and committees. She is currently the Chair for the American Association of Colleges of Nursing Practice Leadership Network and serves on the Convenient Care Association’s board.

Dr. Wideman started her career in nursing with a diploma from St. Luke’s School of Nursing in St. Louis, Missouri and obtained her BSN in nursing and MSN in psychiatric mental health nursing from St. Louis University. She earned her doctorate in Nursing Practice Degree from Rush University College of Nursing in Chicago, Illinois. Dr. Wideman is also a certified nurse case manager through the American Nurses Credentialing Center.

Dr. Wideman is currently the Associate Dean for Faculty Practice and Community Engagement and an Associate Professor in the Department of Community Systems and Mental Health Nursing at Rush University College of Nursing. Her work in faculty practice focuses on academic, community, and service partnerships that blend practice, teaching, and research to develop innovative models of health care for at-risk populations.

Her novel, fiscally successful health care programs have enhanced access and outcomes for individuals, families, and communities and

provide futuristic experience for interprofessional health care students. n


8

AChC SPOtLIGht

Spotlight on the PROVIDER

sleepMed is currently the largest provider of sleep and EEG diagnostic services in the United States. It is also a top ten provider of CPAP therapy devices for patients with obstructive sleep apnea. Founded through a corporate merger of Sleep Disorders Centers of America and DigiTrace Care Services in 1999, SleepMed provides comprehensive diagnostic and treatment services for the patients of thousands of primary care physicians and hundreds of sleep specialists that access our network on a regular basis.

sleepMed operates 4 distinct business units:

sleepMed – sleep diagnostic Management services �

sleepMed therapy services – dMe services (cpap specialty) �

digitrace – eeg diagnostic services �

sleepMed crs – research/clinical trials support services �

Sleep medicine is one of the fastest growing medical specialties. Although obstructive sleep apnea (OSA) and the associated excessive daytime sleepiness is the most highly visible sleep-related problem, there are over eighty identified sleep disorders. Plus, it seems there are new studies each year linking the lack of quality sleep with additional co-morbidities such as hypertension, diabetes, stroke and atrial fibrillation. Diagnosing all sleep disorders can be complex and board certification in the specialty by the interpreting physicians is a strong requirement. SleepMed is dedicated to working with the leading sleep physicians in each of the markets it serves to help bring the best in clinical care to every patient possible.

The sleep diagnostic and therapy business units are both related to sleep disorders and combined are the largest business components. SleepMed sleep patients are tested at sites based in hospitals, medical practices and at freestanding facilities in 30 states and at over 180 locations. However, proper diagnosis is only the first step in treating obstructive sleep apnea (OSA). Because compliance with prescribed CPAP therapy is so important to long-term patient treatment, in many markets SleepMed also operates DME locations that can provide CPAP systems and supplies to local patients along with excellent training and long-term follow up care. SleepMed is dedicated to working with the leading sleep physicians in each of the markets served because the company’s ultimate focus is on superior patient care and outstanding long-term clinical outcomes.

Currently, all SleepMed Therapy Services offices are accredited with ACHC. Recently, ACHC has begun providing sleep diagnostic accreditation. The standards are designed to promote high quality care and service for sleep patients. SleepMed has started accredited sleep diagnostic testing sites using the ACHC standards and the company is proud to display the ACHC accreditation certificates at those sites. Our account representatives are friendly and helpful. The ACHC teams provided standard interpretation and were very willing to work with us to help customize our accreditation. ACHC has provided guidelines that will ensure SleepMed stays at the absolute forefront of quality care.

With sleep as the central focus of so much current research and societal impact, SleepMed is well positioned to continue to grow both its service offering and market leadership.

daniel Moore

Vice President, Sales and Marketing

SleepMed, Inc.


9

AChC NeWS

What People Are Saying about ACHC

10/12/11 - Optimum Healthcare, Inc.

I was very satisfied with the customer service from my Account Manager. I was also very honored to have a surveyor that was extremely knowledgeable and courteous. Thank you so much!!!!!!

11/10/11 - At Home, Inc.

The standards are always comprehensive, excellent! Our Account Manager is always helpful with questions and easy to contact and quick with responses. A million times over we will be recommending ACHC. ACHC is far superior to the other two Accreditation agencies.

11/17/11 - OptionOne, LLC

We are proud to be accredited by ACHC and feel it makes us a better business.

We feel fortunate to have had one of the highest credentialed Pharmacists in the US. She was very thorough and a pleasure to work with. If we could rate her on her performance from our perspective we would rate her a “10”!

2/7/12 - DQHHA Equipment & Supplies, Inc.

Very satisfied with the time frame ACHC made this happen within. ACHC staff answered questions and returned phone calls promptly. Surveyor made excellent suggestions to help us improve our services and meet all standards. We are very pleased.

If you would like to advertise your services

within the Surveyor Newsletter, please

contact Deric Rutledge. We have a

distribution of over 24,000 providers

and counting!


10

AChC NeWS

achc in the community is the philanthropic efforts of achc staff members.

With the focus of giving back to the local community, ACHC partners with varied groups to support activities that benefit local area foundations and organizations throughout the year. ACHC sees this as an important source of community support for individuals and organizations striving to succeed in a competitive environment that can be especially challenging.

The volunteer committee and ACHC’s employees worked hard and played hard this past winter at the AT&T Raleigh Winterfest. Employees volunteered during “Sledding Sunday” to help with waivers, sledding safety and crowd control.

ACHC Employees also donated several space heaters to the Warmth for Wake project; which were given to households lacking another heat source. Warmth for Wake accepts year-round donations of heaters during regular business hours at their Swinburne office in Raleigh, NC.

During the 2nd quarter of 2012, ACHC in the Community has plans to work with Community Outdoor Ministries. ACHC staff members will be volunteering to clean up the homeless camps and will also be collecting monetary donations as wells as items such as tarps, rope, mosquito repellent, first aid kits, sleeping bags, clothing, non perishable foods, etc for the homeless community. Community Outdoor Ministries of NC is a Christian homeless ministry in Raleigh, North Carolina that provides lifesaving assistance for those in need.

do you have a cause that you would like achc’s volunteer team to tackle?

we’re always looking for suggestions!

e-mail tracy Maniaci at [email protected]

Volunteer Activities in the ACHC COMMUNITY

José Domingos

AChC ANNOuNCeMeNtS contd. from pg. 7

José also served as Director of Marketing of the Surgical Division for Teleflex Medical. In this role he led the development, branding, promotion, product and marketing management strategy for minimally invasive and open surgery products. José worked closely with gynecological oncologists and surgical robotics manufacturers in the use of Taut Ports and Weck polymer clips in the advancement of minimally invasive surgical techniques. He has over 16 years of international medical marketing and product management experience as well as sales and sales management. José holds an Associate of Engineering and a Bachelor of Science in Mechanical Engineering Technology degree from

Pennsylvania State University. n


11

QueStIONS & ANSWerS

Ask Your CLINICAL EDUCATOR - GREG STOWELL

performance improvement Made simple?

Statistical data would tell us that QI/PI is anything but simple. In fact QI/PI continues to be the most commonly missed standards. By following the steps detailed below, you can minimize your PI confusion and maximize the organizational benefits from your efforts.

general pi/Qi principles

KIS (Keep it simple and specifically focused to your organization) �Know what you want to get out of it (CMS compliance only or more?) �Pick a place to store data (makes it easier to review) �Pick a time each month to review (Set a date on your calendar) �Develop a plan to address any identified negative trends (Trends are what we are looking for) �Document activities �

purpose of pi/Qi

Because CMS tells you to! (Since you have no choice let’s add some value!) �QI/PI will enable the organization to assess processes of care, services and operations �Organizational-wide performance improvement efforts address priorities for improved quality of care/service, �

client/patient/staff safety, operational efficiencies, and regulatory compliancerequired study indicators (You need to select one ongoing PI/QI study indicator for each of these listed categories; total of 7)

Adverse events �Client/patient complaints �Client/patient records �Satisfaction surveys �Billing and coding errors �At least one important aspect related to service/care provided �On going monitoring of processes that involve risks including infections and communicable diseases, if applicable �

each performance improvement activity/study listed above needs to include the following items

A description of indicator(s) to be monitored/activities to be conducted �Frequency of activities �Designation of who is responsible for conducting the activities �Methods of data collection �Acceptable limits for findings �Who will receive the reports �Plans to re-evaluate if findings fail to meet acceptable limits �Any other activities required under state or federal laws or regulations �

lets look at an example of a pi/Qi study indicator; study indicator; client/patient records

A description of indicator(s) to be monitored/activities to be conducted (Audit of Client records looking for � completeness and accuracy of documentation)

Frequency of activities (Monthly audit) �Designation of who is responsible for conducting the activities (Manager and biller) �Methods of data collection (Random selection of high risk and high volume items. Minimum of 10 charts per �

product category)Acceptable limits for findings (90%) �Who will receive the reports (Owner) �Plans to re-evaluate if findings fail to meet acceptable limits (Plan of correction to be completed and implemented �

immediately. Effectiveness of POC will be monitored for 3 months)Any other activities required under state or federal laws or regulations (None required) �

contd. pg. 12

Greg Stowell

Clinical Compliance educator dMePOS, Sleep, Pharmacy Accreditation Commission

for health Care


12

ASK yOur CLINICAL eduCAtOr - QueStIONS & ANSWerS contd. from pg. 11

Make a form to use each month and compile your activities

A description of indicator(s) to be monitored/activities to be conducted; �Frequency of activities �Designation of who is responsible for conducting the activities �Methods of data collection �Acceptable limits for findings �Who will receive the reports �Plans to re-evaluate if findings fail to meet acceptable limits �Any other activities required under state or federal laws or regulations �Plan of correction �

keep it in a three ring Binder

Tab each section for each study indicator (1-7) �Use the binder to collect data throughout the month �Use your form to summarize your findings �Keep Plans of correction in the same section �Annually summarize all findings for the year �Now, when your surveyor shows up for your survey and asks for your three years of PI/QI data, (yes we will), you have it all �

organized and in one place. Very impressive to your surveyor!!!remember kis (keep it simple and focused on what is important to your organization) �

general

The US Supreme Court is hearing appeals of the health care reform legislation championed by President Barak Obama. The court will hear six hours of oral arguments over three days about the constitutionality of the law called The Affordable Care Act (ACA). The high court is expected to deliver an opinion by late June or early July 2012.

dMepos

On March 14, 2012 CMS finalized the Solicitation Rule, “Revisions to Certain Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) Suppliers Safeguards (CMS-6036-P2)”. One important change for providers is they are allowed to call beneficiaries based on a physician’s referral as long as the beneficiary has prior knowledge of the call. DMEPOS providers can read the rule in its entirety by following this URL; https://www.federalregister.gov/articles/2012/03/14/2012-5913/medicare-program-revisions-to-the-durable-medical-equipment-prosthetics-orthotics-and-supplies#h-13

sleep

Sleep testing providers and facilities can obtain Patient Education Handouts free of charge from Advance for Respiratory Care & Sleep Medicine on their website. Visit http://respiratory-care-sleep-medicine.advanceweb.com/Article/Patient-Education-Handouts-6.aspx to obtain your handouts.

hoMe health

CMS has extended the enforcement discretion period for updated HIPAA. According to the Office of E-Health Standards and Services (OESS) providers now have until June 30, 2012 to comply with the updated transactions standards under the Health Insurance Portability and Accountability Act of 1996. The Medicare Fee-for-Service (FFS) program is reporting successful receipt and processing of over 70% of all Part A claims in the Version 5010 format.

hospice

revisions to the hospice Medicare Summary Notice (MSN) On January 26, 2012 CMS released Change Request (CR) #7675. This Change Request (CR) #7675 informs Medicare contractors to revise the Medicare Summary Notice (MSN) for hospice services to accurately reflect the description of services reported and correct the total charges reported for the claim. (CR) #7675 will be effective July 1, 2012. CMS has written MLN Matters Number: MM7675 to summarize, explain the background details and spell out the actions that are required. The MM7675 article can be accessed at http://www.cms.gov/mlnmattersarticles/downloads/MM7675.pdf.

Industry NEWS


13

Lisa Meadows

QueStIONS & ANSWerS

Ask Your CLINICAL EDUCATOR - LISA MEADOWS

what’s so special about June 1st?

Agencies that are accredited with ACHC have to be in compliance with the updated ACHC Standards for Accreditation by June 1st. ACHC is committed to an annual review of the Standards for Accreditation in order to stay current with industry standards and best practice. Updates will be made only when necessary. When it is necessary to update standards ACHC will notify customers on February 1st that updated standards are available for download. This gives customers the confidence to know that if revisions are made they will occur during the same time of year. On rare occasions, when an unexpected regulatory change takes place, ACHC will notify customers of the revision by email immediately, otherwise all updates or revisions will take place during the same time of year.

By designating one time of year for standards updates, ACHC allows you, the customer, to download the standards and to make the necessary revisions and changes you need to make to your policies and procedures in order to be in compliance by June 1st.

what are the changes for 2012?

The main intent of most standards has not changed �

Hospice standards have been re-numbered and have had the most changes �

Most changes are wording, clarification and the consolidation of standards �

Changes to the boldly printed standards are designated by italics and underlining �

Changes to the interpretation are designated by italics, bolding and underlining �

Multi-year crosswalk is provided in the manual �

There are also Power Point presentations on Customer Central to view presentations for DME, Home Health, Hospice and � Private Duty that highlight the changes to the ACHC Standards.

waiting for your survey and curious about what standards you will be surveyed against?

PER submitted before 2/1/12 and company is surveyed before 6/1/12 �

2011 standards submitted �

Surveyed under 2011 standards with compliance of 2012 standards by 6/1/12 �

PER submitted before 2/1/12 and company is surveyed after 6/1/12 �

2011 standards submitted �

Surveyed under 2012 standards �

PER submitted after 2/1/12 and surveyed before 6/1/12 �

2011 or 2012 standards may be submitted �


PER submitted after 2/1/12 and surveyed after 6/1/12 �

2011 or 2012 standards may be submitted �


preparation for June 1st.

Download the updated Standards �

Review the Power Point presentation applicable to your organization �

Compare current policies and procedures against the updates �

Revise policies and procedures as appropriate to be effective June 1, 2012 �

Educate staff regarding revised policies and procedures �

Complete chart audits, after June 1st, to ensure revisions to practice are � occurring in order to maintain compliance with ACHC Standards for Accreditation.

Questions? Please contact your Account Manager with any questions regarding the updates made to the ACHCStandards for Accreditation.


14

AChC NeW MeMBerS

Group Members DISCOUNT amerisourceBergen drug co.

cspn

d.a.B.g

dMe train(aspirant education)

electronic Billing services

essentially women

faMes

grove Medical, inc.

hd smith wholesale drug co.

hMe providers

kinray

national private duty association

We would like to recognize CSPN & FAMES, our two newest group discount members. Community Specialty Pharmacy Network (CSPN) is the nation’s largest community specialty pharmacy network and has named ACHC its preferred vendor for Specialty Pharmacy Accreditation. The Florida Association of Medical Equipment Services (FAMES) is one of the nation’s oldest state organizations and is dedicated to those providing in home medical services. For information about ACHC’s group discount program, please contact us today.

Medline industries

Mha, inc.

ncaMes

proclaim

scMesa

vgM

2012 Spring Exhibition ScheduleAChC CALeNdAr

NOtICe AChC now has improved group & member benefits for all new and renewal group member agreements. Contact AChC for further details.

dMepos Medtrade – spring 2012 April 11-12, 2012 Las Vegas, NV

pacific association for Medical equipment services annual convention May 1-2, 2012 Tacoma, WA

Behavioral health national council for community Behavioral health 42nd annual conference April 15-16, 2012 Chicago, IL

hospice Minnesota hospice & palliative care annual conference April 15-17, 2012 Minneapolis, MN

florida hospices and palliative care annual forum May 10-11, 2012 Orlando, FL

pharMacy national home infusion association annual conference & exhibition April 23-26, 2012 Phoenix, AZ

sleep alabama association of sleep professionals annual conference April 27-28, 2012 Pensacola Beach, FL

focus on respiratory care and sleep Medicine conference May 10-12, 2012 Nashville, TN

hoMe health southwest regional home care conference & exhibition April 24-25, 2012 Oklahoma City, OK

tennessee association for home care annual conference April 29 – May 1, 2012 Franklin, TN

association for home & hospice care of nc 40th annual convention & exposition April 30-May 1, 2012 Raleigh/Durham, NC

home care association of colorado annual convention & exhibition May 3-4, 2012 Keystone, CO

california association for health services at home annual conference May 8-10, 2012 Pasadena, CA

home care association of new york state annual conference May 9-11, 2012 Saratoga Springs, NY

visiting nurses association of america 30th annual Meeting May 10-12, 2012 Nashville, TN

indiana home care & hospice annual conference & trade show May 15-16, 2012 Indianapolis, IN

pennsylvania homecare association annual conference May 16-18, 2012 State College, PA

Michigan home health association annual conference May 23-25, 2012 Acme, MI

new england home care conference & trade show May 31-June 1, 2012 Mashantucket, CT

2012 spring workshop schedule

Behavioral health presentation Sunday, April 15th, 2012 at 10:45am NCCBH Annual Conference – Chicago, IL

accreditation workshop for dMepos Tuesday, April 10th, 2012 LasVegas, NV

accreditation workshop for home health Wednesday, May 30, 2012 Mashantucket, CT

save the dates: June 28 & 29, 2012 – ACHC Accreditation Workshops for Home Health and Hospice & Private Duty

July 11 & 12, 2012 – ACHC Accreditation Workshops for Home Health & Hospice

Don’t Forget!Meet Us at the NCCB!

Get to know AChC at the National Council’s Conference April 15-17 in

Chicago. Visit us in Booth #709. Learn more at our presentation on April 15th at 10:45 am. then join us for

food and drinks at 3:15 pm.


15

Consultant for Retrospect Consulting Group said, “As a consultant specializing in accreditation preparation around quality management and corporate compliance, I am impressed by the scope and comprehensiveness of ACHC’s behavioral healthcare standards. In particular I am impressed by the stress that ACHC places on governance and compliance. Agencies that choose to be accredited by ACHC will benefit from the relationship.”

Another well known national speaker David Swan who has reviewed ACHC’s standards said, “ACHC’s Behavioral Health Accreditation is a set of comprehensive standards that will result in the improvement of the quality of health care delivered. ACHC’s vision to inspire excellence and mission to improve patient services are validated through their ongoing commitment to

quality through these standards. Accreditation through ACHC is a demonstration of value, quality and accountability to the delivery of high quality, well-managed services to the patients served.” David Swan, MA, LCAS, CCS, LPC, NCC is the Chief Executive Officer for Crossroads Behavioral Healthcare in North Carolina.

ACHC will be hosting a special presentation at the National Council’s annual conference on Sunday, April 15 at 10:45 am. The presentation is an excellent opportunity to learn about ACHC and their history as a community based health care accreditation organization. People in attendance will also learn about the value of accreditation and the trends towards accreditation happening within the Behavioral Health community. Britt Welch said, “The most valuable part of the presentation will be learning

about the incentives in place for those organizations that want to get ahead of the curve and achieve a full accreditation as a Beta Test participant at no cost to them.”

Please join us in creating the best Behavioral Health Accreditation Program. If you would like more information or want to participate in beta testing please give us a call at (855) 937-2242, send an e-mail to [email protected], or visit our website at www.achc.org. We would also be delighted to talk with you in booth 709 at the National Council’s Annual Conference. You can also RSVP to come to our hospitality suite by going to http://go.achc.org/NCCBH.html.

We look forward to working with you in the near future. n

Behavioral Health Accreditation Program

AChC NeWS - contd. from pg. 3

There are 19 services under the Behavioral Health Accreditation Program. Organizations choose only the services that they provide from the following list:

Assertive Community Treatment Team (ACTT)

Assessment and Referral Services (ARS)

Case Management (CMGT)

Community Support (CS)

Crisis Response Services (CRS)

Day Treatment (DTX)

Foster Care Services (FCS)

IIntegrated Care Service (ICS)

Intensive In-Home (IIH)

Intensive Outpatient Treatment Services (IOTX)

Outpatient Treatment (OTX)

Partial Hospitalization Services (PHS)

Personal Support Services (PSS)

Prevention Services (PVS)

Psychosocial Rehabilitation (PSR)

Residential Treatment (RTX)

Respite Care Service (RCS)

Supervised Group Living (SGL)

Supported Employment Services (SES)

Behavioral Health Accreditation Program Services


16

AChC NeWS

ACHC’s HME, Home Health and Hospice EducatorsSign up to receive one or more of our popular quarterly E-Newsletters

Did you miss attending conference education sessions because there were too many and not enough time to attend all the sessions you would have liked? We have the solution! ACHC has created two quarterly e-Newsletters, the “HME Educator” and the “Home Health & Hospice Educator”, that provide you with current articles by industry speakers and experts as well as access to their archives on topics that can benefit your business. This service provides the industry with a list of educational tracks on various topics that you can easily access. Sign up for one of these publications at http://go.achc.org/E-News.Sign.Up.html

ACHC’s E-News Sign-upWould you like to receive the Surveyor Newsletter, the Home Health & Hospice Educator, the HME Educator, press releases, workshop information, or other important news from ACHC? Sign up at achc.org - simply click “E-News Sign-up”. From there you can customize the type of information you are interested in receiving. It’s quick, easy and your information stays private. Sign up TODAY!

Feedback & Suggestions?For 26 years ACHC has been listening to providers. We have removed the fear of accreditation with surveys that are friendly and educational; created standards that are relevant and reasonable; and provided customers with personal account managers.

However, we continually seek ways to improve our performance. So, we are asking you, the provider, to tell us how we can add more value and satisfaction to your accreditation experience?

To share your ideas, please visit our web site: www.achc.org and click the Feedback/Suggestions button at the top of the page and let us know how we can improve.


17

ACHC PROVIDERS

ALABAMA_______________________________

Atmore Community Home Care, LLC | 1 branch | HHA, PT, SN

Diversified Medical Specialties, Inc. | 1 branch | HME, MSP

Gericare Medical Supply Inc. | 1 branch | MSP

Northgate Services of Missouri, LLC | 1 branch | HME, MSP

Southern Medical, Inc. | 1 branch | IRN, RX

Vista Med Supply | 1 branch | HME, MSP

Quality Plus Medical Services, Inc. | 2 branches | HME, MSP

Northport Health Services of Florida, LLC | 6 branches | HME

Medfusion Rx Alabama | 12 branches | IRN, IRX, MSP, RX, SRX ALASKA________________________________Professional Home I.V., Inc. | 1 branch | IRN, RX

Providence Health and Services | 2 branches | HHA, HIC, HRC, MSS, OT, PT, SN, ST

ARIZONA________________________________A Servant’s Heart Hospice | 1 branch | HRC

Advanced Health Care Home Health of Arizona LLC | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Apismellis Homecare, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Assurance Home Care, Inc. | 1 branch | HH

Dependable Medical Equipment | 1 branch | HME, MSP, RTS

Optimum Healthcare, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Prescott I.V. Care, Inc. | 3 branches | AIC, IRN, IRX, RX

PRN Medical Services, LLC | 3 branches | CRCS, HME, RTS

STAT-MED, Inc. | 3 branches | HME

Heartland Health Therapy Inc. | 9 branches | SLC

ARKANSAS_______________________________ A. American Medical Rentals, Inc. | 1 branch | HME, MSP

Assist Medical Equipment and Supply, LLC | 1 branch | HME

Convacare Health Systems, LLC | 1 branch | Fitter, MSP

Philcare Medical Supplies, Inc. | 1 branch | Fitter, HME, MSP

Premiere Medical Supply, Inc. | 1 branch | HME

Tri-County Medical Supply & Respiratory Services, Inc. | 1 branch | HME, MSP

Healthcare Medical & Respiratory, Inc. | 3 branches | Fitter, HME

Arkansas Home Medical | 4 branches | CRCS, HME

CALIFORNIA______________________________ Brooks Home IV, Inc. | 1 branch | AIC, HME, IRN, RX

Community Infusion Services | 1 branch | HME, IRN, RX, SRX

Divine Care Home Health Services, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Enteral Products, LLC | 1 branch | HME, MSP

Gurpartap Singh Basrai | 1 branch | Fitter, HME, MSP

Home Care by the Sea | 1 branch | PT, SN

Kids Korner Medical Supply | 1 branch | MSP

Medical Supply Center | 1 branch | Fitter, HME

Ophie Home Health Services, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Pacific Mobility Center, Inc. | 1 branch | HME

Premier Healthcare Services | 1 branch | HHA, SN

Premier Healthcare Services, LLC | 1 branch | HHA, SN

Rogers Drug Store | 1 branch | Fitter, HME

Nutrishare, Inc. California | 2 branches | RX

Sincere Care Management, Inc. | 3 branches | HME

Amerita, Inc. California | 13 branches | HME, IRN, RX

COLORADO_______________________________ AHC Home Health of Colorado, LLC | 1 branch | HH, MSS, OT, PT, SN, ST

Atlas Home Health, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Continuous Positive Airway Services | 1 branch | HME

Integrity Home Health, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Preferred Home Care Providers | 1 branch | HHA, MSS, OT, PT, SN, ST

RCC Medical Supply, Inc. | 1 branch | Fitter, HME, MSP

Team Select Home Care of Colorado, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Bethesda Home Respiratory Services, Inc. Colorado | 2 branches | CRCS, HME

CONNECTICUT _____________________________Danielcare, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

MacKenzie’s Pharmacy | 1 branch | MSP

Manchester Pharmacy, LLC | 1 branch | HME

Sterling Care LLC | 1 branch | HH, PDA, PDN

FLORIDA________________________________ACA Home Health, LLC | 1 branch | HH

All Health Care Services, Inc. | 1 branch | HH

American Discount Diaper Outlet, Inc. | 1 branch | HME

Americare Home Therapy, Inc. | 1 branch | HH, PDA, PDN

Baitan Enterprises, Co. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Balance Home Health Inc. | 1 branch | HH

Bay Street Pharmacy, Inc. | 1 branch | Fitter, HME, MSP

Brandywyne Convalescent Center, Inc. | 1 branch | MSP

Comfort Concepts, Inc. | 1 branch | MSP

Comprehensive Wellness Service, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Continental Home Health Care, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Darpino Developer’s, Inc. | 1 branch | HME

Dependable Nightingales Agency, Inc. | 1 branch | HHA, MSS, OT, PDA, PDN, PT, SN, ST

Diabetic Supply & Support, Inc. | 1 branch | MSP

DIPIERRO ENTERPRISES LLC | 1 branch | PDA

Excellent Care Home Health Services, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Fines Enterprises, Inc. | 1 branch | HH

First Quality Home Health Services, Inc. | 1 branch | HH

Firstlantic Healthcare Inc of West Florida | 1 branch | HH

Genesis Healthcare, LLC | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Good Life Home Health Care, Corp. | 1 branch | HH, HHA, PT, SN

Holistic Nursing Care Agency | 1 branch | HH

Holly Point Properties, Inc. | 1 branch | MSP

Home Care Plus, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Home Health Connection of New Port, LLC | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Housecall Home Health, LLC | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

I & S Home Health Agency, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Inar Home Healthcare Service, Corp. | 1 branch | HH

Lake City Management, LLC | 1 branch | MSP

LifeCare Solutions of Palm Beach, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Little Havana Activities & Nutritional Center of Dade County, Inc. | 1 branch | HH, HHA, HME, MSS, OT, PT, SN, ST

Mayhugh Drugs, Inc. | 1 branch | HME, MSP

Med-Equip Solutions, Inc. | 1 branch | HME

Medex 7, Inc. | 1 branch | HME

Miami Preferred Home Care Inc. | 1 branch | HH, HHA, MSS, OT, PDA, PDN, PT, SN, ST

MY CARE of North Florida | 1 branch | PDA, PDN

Nations Home Health Agency, Inc. | 1 branch | HH

Nationwide Home Medical Retail, Inc. | 1 branch | HME, MSP

Nazaret Home Health, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Nursing Alliance Home Care Inc. | 1 branch | HH

One Source Medical Supply LLC | 1 branch | MSP

Preferred Physician Solutions, LLC | 1 branch | MSP

Providence Medical Corporation | 1 branch | HME

Qualified Professional Home Health Services, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Quality Care Home Health, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Rainbow Home Health Services, LLC | 1 branch | HH

South Best Home Care Inc. | 1 branch | HH

Suncoast Center Enterprises, Inc. | 1 branch | MSP

Sunnyside Respiratory Care, Inc. | 1 branch | MSP

SV-Jupiter Properties, Inc. Florida | 1 branch | MSP

Tamiami Home Health Agency Inc. | 1 branch | HH

The HomeCare Team LLC | 1 branch | PDA

The Nurses Guild of the Palm Beaches, Inc. | 1 branch | HH

The Roads Home Health Care, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

United Care Home Health Services, LLC | 1 branch | HH

United Medical Consultants, Inc. | 1 branch | CRCS

US Healthlink LLC | 1 branch | HME, MSP

Veritas Home Care, Inc. | 1 branch | HH

Westland Home Care Services, Inc. | 1 branch | HH, HHA, OT, PT, SN

Premier Home Healthcare, Inc. Florida | 2 branches | HME, RTS

Quality Care Home Health, LLC Florida | 2 branches | HHA, MSS, OT, PT, SN, ST

Life Care Home Health Services LLC Florida | 5 branches | HH, HHA, MSS, OT, PT, SN, ST

GEORGIA________________________________ Bennett Mobility Products LLC | 1 branch | HME

Golden Isles Home Care, Inc. | 1 branch | HME, MSP

Kingdomcare, LLC | 1 branch | Fitter, MSP

Northwest Georgia Home Health & Oxygen | 1 branch | HME

Pharmacy Services, Inc. | 1 branch | HME

Quality Home Care Services, LLC | 1 branch | HME, MSP

Southern Urological and Medical Supply, LLC | 1 branch | HME

USA Medical Supply Inc. | 1 branch | HME, MSP

Quality Respi-Care | 3 branches | CRCS, HME, MSP

UroMed, Inc. | 6 branches | MSP

IDAHO_________________________________ Hands of Hope Home Health, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Valley Medical Shoppe, Inc. | 3 branches | Fitter, HME, RTS

ILLINOIS________________________________ 1st Choice DME Supplies, Inc. | 1 branch | HME

ABC Medical Services | 1 branch | Fitter, HME, MSP

achc congratulates its newest accredited locations

this list consists of organizations or branches that were accredited between June 1, 2011 and december 31, 2011.


18

Access Life Care, Ltd. | 1 branch | HHA, MSS, OT, PT, SN, ST

Bolingbrook Home Health | 1 branch | HHA, MSS, OT, PT, SN, ST

Cardinal Home Health Inc. | 1 branch | HH

Doubek Medical Supply, Inc. | 1 branch | HME, MSP

Dupage Medical Group | 1 branch | HME

Ealy Medical Equipment Supply Company | 1 branch | HME

Galaxy Home Care LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Heaven’s Angels Health Care Services, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Home Care Solutions Unlimited, Inc. | 1 branch | HME

iCare Home Health Corporation | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Lakewood Home Health Care | 1 branch | HHA, MSS, OT, PT, SN

LORMED, LLC | 1 branch | MSP

Maxicare Home Health Services | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Medic Home Health Care, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Meridian Home Health Care Services, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Millennium Home Health Care, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Optimum Home Health Care, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Reliable Medical Supply | 1 branch | Fitter, HME

SAI Medical Inc. | 1 branch | HME, MSP

Simpol Respiratory & Medical Equipment, Inc. | 1 branch | HME

Sleepwatchers, LLC | 1 branch | HME

Someone Who Cares Home Health Care, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Wound & Rehab Home Health Care, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Family Medical Equipment & Supply, Inc. | 2 branches | Fitter, HME, MSP

First Line Medical Supplies, Inc. | 2 branches | Fitter, HME

Michelle’s Pharmacy Inc. | 2 branches | HME, MSP

Northern Illinois Home Medical Supply | 2 branches | Fitter, HME, MSP

Global Medical Products, LLC | 3 branches | HME

Integra HealthCare Equipment | 4 branches | HME

INDIANA________________________________ Allpoints Home Health Care, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Alpha Home Health Care Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN

Alpha Home Physical Therapy, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Christian Home Health Services, Inc. | 1 branch | HHA, PT, SN

Floyd Memorial Home Health Care | 1 branch | HH

Parkmor Drug, Inc. | 1 branch | Fitter, HME, RTS

Pill Box Pharmacies, Inc. | 1 branch | Fitter, HME

Rx Nutritional Solutions, LLC | 1 branch | IRX

Sunrise Home Health Care Services, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

E-Healthcare Solutions, LLC Indiana | 2 branches | Fitter, HME

American Medical Oxygen Sales Corp. | 3 branches | HME

Deaconess Hospital, Inc. Indiana | 3 branches | CRCS, Fitter, HME, IRN

IOWA__________________________________VGM Group, Inc. | 1 branch | MSP

KANSAS________________________________ Essential Home Health Inc. | 1 branch | HH, HHA, HSP, MSS, OT, PDA, PDN, PT, SN, ST

Kansas City Hospice, Inc. | 1 branch | HIC, HRC

B & K Prescription Shop, Inc. | 3 branches | Fitter, HME, MSP

SIZEWise Rentals, LLC | 51 branches | HME

KENTUCKY____________________________________

First Choice Home Medical | 1 branch | Fitter, HME, RTS

Pikeville Medical Equipment & Supplies, Inc. | 1 branch | HME

Powers Pharmacy Inc. | 1 branch | HME, MSP

Sleep Source, Inc. | 1 branch | HME

Sorrell Home Medical Equipment, LLC | 2 branches | Fitter, HME

Technicare, Inc. | 2 branches | Fitter, HME

LOUISIANA_______________________________Access Respiratory Homecare, LLC | 1 branch | CRCS, HME

City Apothecary, Inc. | 1 branch | Fitter, MSP

Joy Medical Supplies Corp | 1 branch | HME

Louisiana Sleep Foundation, LLC | 1 branch | HME

Scott Delhom | 1 branch | HME

MARYLAND______________________________A-1 Medical Supply & Billing. Svc. | 1 branch | HME

Beltsville Pharmacy, Inc | 1 branch | Fitter, MSP

C.A.I.S., Inc. | 1 branch | IRN, RX

City Pharmacy of Elkton, Inc. | 1 branch | Fitter, HME

First Durable Medical Supply Inc. | 1 branch | MSP

MISS Inc. | 1 branch | HME, MSP

Perpetual Health & Medical Equipment, Inc. | 1 branch | Fitter, HME

Ruxton Supply Services, LLC | 1 branch | MSP

MASSACHUSETTS___________________________At Home Senior Care Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Inspire Medical Equipment & Services, Inc. | 1 branch | CRCS, HME

Jay B. Kain PT, Inc. | 1 branch | CRCS, HME

Nation Loving Care, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

MICHIGAN_______________________________American Pain Consultants Inc | 1 branch | Fitter, HME

Daniel Enterprises, LLC | 1 branch | HHA, OT, PT, SN, ST

Fairlane Home Health Care, LLC | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

IRB Medical Equipment, LLC | 1 branch | HME, MSP

Medox, Inc. | 1 branch | HME

New Vision Homecare, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Quality Home Medical Equipment, Inc. | 1 branch | HME, RTS

Rapid Respiratory Services LLC | 1 branch | HME, MSP

Seven Mile Pharmacy | 1 branch | MSP

Susan’s Total Care Drug Store | 1 branch | MSP

Z Med, LLC | 1 branch | HME

Diplomat Pharmacy, Inc. | 2 branches | IRN, MSP, SRX

Healthy Living Diabetic, LLC | 2 branches | HME, MSP, RX

Sleep Source, LLC | 2 branches | HME

Advanced Care Provider Network, LLC | 19 branches | Fitter, HME, IRN, MSP, RX

MINNESOTA______________________________Elim Preferred Services, Inc. | 1 branch | MSP

Geritom Med, Inc. | 1 branch | Fitter, HME

Merwin IV and Specialty Pharmacy | 1 branch | IRN, RX

MISSISSIPPI______________________________Amy Keywood | 1 branch | Fitter, MSP

M-D Medical Services Inc. | 1 branch | HME

Quest Medical Services | 1 branch | Fitter, HME

Available Pharmaceutical Services | 2 branches | CRCS, HME, MSP

KCC, Inc. | 2 branches | AIC, HME, IRN, RX, SRX

Mobility Medical | 2 branches | Fitter, HME, RTS

MISSOURI_______________________________DORWAY MEDICAL SUPPLY, LLC | 1 branch | MSP

MENESY MEDICAL, LLC | 1 branch | HME

The Other Side Healthcare, Inc. | 1 branch | HME

True Care Home Health Equipment Sales and Service LLC | 2 branches | CRCS, HME, MSP

Med Resources, Inc. | 3 branches | CRCS, Fitter, HME, RTS

United Seating & Mobility, LLC | 58 branches | HME, RTS

NEVADA________________________________

Life Care Home Health, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Silver State Home Health Care, Inc. | 1 branch | HH

Academy Medical Equipment, Inc. | 2 branches | HME, MSP, RTS

NEW HAMPSHIRE___________________________Sea Breeze Sleep and Medical Services LLC | 1 branch | HME

NEW JERSEY______________________________Beneficial Medical Supply | 1 branch | Fitter, HME

Central Medical Supply, Inc. | 1 branch | HME, MSP

Herbert’s Drug & Surgical | 1 branch | HME

Main Surgical Company | 1 branch | Fitter, HME

RespaTech, LLC | 1 branch | CRCS, HME

Ruzhin LTD | 1 branch | Fitter, HME

Shree Shakti Inc. | 1 branch | Fitter, HME, MSP, RTS

Lincoln Medical Supply Co., LLC | 2 branches | Fitter, HME, RTS

T & F Drugs, Inc | 5 branches | HME, MSP

NEW MEXICO______________________________AHC Home Health of New Mexico, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

NEW YORK_______________________________A & B Health Care Services, Inc. | 1 branch | PDA

Ami Pharmacy Inc. | 1 branch | HME

Briarcliff Medical Supplies | 1 branch | HME

Central Homecare Supplies NY, LLC | 1 branch | Fitter, HME, MSP

Cohen’s Medical Supplies, Corp. | 1 branch | MSP

Crown Geriatrics Supply Corp. | 1 branch | HME

Esco Drug Company Inc. | 1 branch | Fitter, HME, MSP

Esther Pharmacy, Inc. | 1 branch | HME, MSP

Fonte Surgical Supply, Inc. | 1 branch | Fitter, HME, MSP, RTS

Irving Pharmacy Corp. | 1 branch | MSP

Mountain Peaks Medical Supplies, Inc. | 1 branch | HME

N & L Medical Supply Inc. | 1 branch | Fitter, HME

Nate’s Specialty Pharmacy Corp| 1 branch | MSP

Nutech Healthcare Management, Ltd. | 1 branch | HME, MSP

Promedex, Inc. | 1 branch | Fitter, HME, MSP

Rainbow Supply | 1 branch | Fitter, HME, RTS

Raysol Drugs, Inc. | 1 branch | HME, MSP

Silver Pharmacy | 1 branch | Fitter, HME

Slon Medical Instrument, LLC | 1 branch | Fitter, HME

Williamsburg Pharmacy & Surgical Supply, Inc. | 1 branch | HME

Y & T Supplies, Inc. | 1 branch | Fitter, HME, MSP

Medicare Supplies Plus | 3 branches | HME, MSP

Innovative Services, Inc. | 4 branches | CRCS, HME, IRN, RX

NORTH CAROLINA___________________________Caldwell County Home Health Agency | 1 branch | HH, IRN

Carolina Rehab Products, Inc | 1 branch | Fitter, MSP

Community Pharmacy of Bethlehem, Inc. | 1 branch | HME

Dennis Shepard Enterprise | 1 branch | Fitter, HME

Four Leaf Clover, Inc. | 1 branch | MSP

Granville-Vance District Health Department | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Guardian Health Services, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Healthwise Pharmacy of Greenville, Inc. | 1 branch | Fitter, HME, IRN, MSP, RX

Home Health Care Supplies, Inc. | 1 branch | Fitter, HME, RTS

In The House Medical Supply, Inc. | 1 branch | Fitter, HME, MSP

Kare Home Health Supplies, LLC | 1 branch | Fitter, HME, MSP

Mobility Concepts, Inc. | 1 branch | HME, RTS


19

Mutual Medical LLC | 1 branch | HME

New Town Center Pharmacy | 1 branch | HME

Pamlico Medical Equipment, LLC | 1 branch | HME

Rockingham Manor | 1 branch | MSP

Sheepless Nights LLC | 1 branch | HME

Smith’s Drugs of Forest City, Inc. | 1 branch | Fitter, HME, MSP

IntegraSleep, LLC North Carolina | 3 branches | SLC

Martin-Tyrrell-Washington District Health Dept. | 3 branches | HH, HSP, IRN

Hospice & Palliative Care Center | 4 branches | HH, HSP, RX

Toe River District Home Health Agency | 4 branches | HH

Lower Cape Fear Hospice, Inc. | 6 branches | HIC, HRC, HSP

Community Health, Inc. | 46 branches | HRC, HSP

OHIO__________________________________Adena Health System | 1 branch | CRCS, HME, IRX

Advanced Wound Concepts Inc. | 1 branch | Fitter, HME

Bechtold Enterprises, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Calvary Home Care, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Care Medical, Inc. | 1 branch | HME, RTS

Columbus Home Healthcare Services, LLC| 1 branch | HH, HHA, SN

Complete Healthcare Services, Inc. | 1 branch | HHA, MSS, OT, PDA, PDN, PT, SN, ST

Erie Enterprises Inc. | 1 branch | HME

Gateway Healthcare Services, LLC | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Golli Enterprises LLC | 1 branch | HHA, OT, PT, SN, ST

Greater Cleveland Home Health Care | 1 branch | HHA, SN

Home Health of Bryan, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Home Health of Findlay, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Home Health of Fremont, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Ohio First Home Healthcare, Inc. | 1 branch | HH

Optibill Inc. | 1 branch | Fitter, HME, MSP

River’s Crossing Home Health | 1 branch | HH, HHA, SN

Ryan Pharmacy Inc. | 1 branch | Fitter, HME, MSP

Trade Masters Inc. | 1 branch | HME, MSP

Dmed | 2 branches | CRCS, HME

Klein’s Orthopedic & Medical Equipment, Inc. | 2 branches | Fitter, HME

Positive Sleep Solutions, LLC | 2 branches | HME

Clinical Specialties Inc. | 3 branches | HME, RX, SRX

OKLAHOMA______________________________Dependacare Medical Equipment, Inc. | 1 branch | HME

Home Care Medical, LLC | 1 branch | HME, MSP, RTS, RX

Lake Country Medical Supplies of Okmulgee, LLC | 1 branch | HME

Medical Specialty Supply of Oklahoma, Inc. | 1 branch | Fitter, HME, RTS

OptionOne, LLC | 1 branch | AIC, IRN, RX

Quality Home Medical Equipment, LLC | 1 branch | HME, MSP

OREGON________________________________Douglas Medical Equipment Supply, LLC | 1 branch | CRCS, HME, RTS

PENNSYLVANIA____________________________At Home, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Healthcare Evolution, LLC | 1 branch | HME, IRX

Millenium Home Health Care, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Newhard Pharmacy Inc. | 1 branch | Fitter, HME

Presque Isle Orthopedic Lab, Inc. | 1 branch | HME, RTS

Holy Redeemer Health System | 9 branches | HH, HHA, HIC, HRC, HSP, MSS, OT, PT, SN, ST

SOUTH CAROLINA___________________________Air-Care Home Health, Inc. | 1 branch | CRCS, Fitter, HME

Bayview Manor | 1 branch | MSP

Bryant Pharmacy | 1 branch | HME, RTS

Carrolton Home Care, Inc. | 1 branch | HSP

Conway Manor, LLC | 1 branch | MSP

Dundee Manor, LLC | 1 branch | MSP

Fordham, Inc. | 1 branch | HME, MSP

Mount Pleasant Manor | 1 branch | MSP

Poinsett Medical, Inc. | 1 branch | HME

Priority Home Medical, LLC | 1 branch | Fitter, HME

Woodruff Manor, LLC | 1 branch | MSP

Intramed Plus, Inc. | 3 branches | AIC, IRX, RX

Aftercare Home Medical Equipment, Inc. | 7 branches | Fitter, HME

TENNESSEE______________________________Accurate Healthcare, Inc. | 1 branch | MSP

Advanced Pharmaceutical Services, Inc | 1 branch | HME, RX

All Star Home Medical Equipment LLC | 1 branch | HME, RTS

Care Solutions, Inc. | 1 branch | HME, RX

Carr Rehab, Inc. | 1 branch | HME, RTS

Health Care Plus, Inc | 1 branch | MSP

HealthSource, Inc. | 1 branch | HME, MSP

Holston NH Operations | 1 branch | MSP

Huntsville NH Operations, LLC | 1 branch | MSP

Jones Adaptive Mobility, LLC | 1 branch | RTS

Kingsport NH Operations, LLC | 1 branch | MSP

Lawrenceburg NH Operations, LLC | 1 branch | MSP

Lowes Drugs Inc. | 1 branch | CRCS, Fitter, HME, RTS

O2 Sleep Inc. | 1 branch | CRCS, HME

Pulmonaire Service, Inc. | 1 branch | HME

Queen of Heart Medical, Inc | 1 branch | Fitter, MSP

RT Medical LLC | 1 branch | CRCS, HME

Specialized Oxygen Services, LLC | 1 branch | CRCS, HME, MSP

Specialty Respiratory Services, LLC | 1 branch | HME

Tri State Manor LLC | 1 branch | MSP

Tri-County Medical & Ostomy Supplies, Inc | 1 branch | HME, MSP

Tri-State Respiratory Service, Inc. | 1 branch | HME

First Choice Home Medical Supplies, LLC | 2 branches | CRCS, Fitter, HME, RTS

The Pouch Place, Inc. | 2 branches | MSP

Allied Home Medical, Inc. | 3 branches | HME

AlphaMed Inc. | 3 branches | HME, MSP, RTS

The Diabetes Store, Inc. | 4 branches | MSP

TEXAS_________________________________A & P Quality Care Medical LLP | 1 branch | HME, MSP

A.M.E., Inc. | 1 branch | HME

Alegria DME, LLC | 1 branch | HME

Amigo Mobility Center | 1 branch | HME, RTS

Austin Wheelchair Co. | 1 branch | HME, RTS

Bektez Inc. | 1 branch | Fitter, HME, MSP

Bertha Moreno | 1 branch | HME

BM Supplies, Inc | 1 branch | HME, MSP

Cert Med LLC | 1 branch | HME, MSP

CN Medical Equipment, Inc | 1 branch | HME

CSL Enterprises, Inc. | 1 branch | HME

Del Valle Medical Supply, LLC | 1 branch | Fitter, HME

Diamond Wings, LLC | 1 branch | HME, MSP

DME Mart, LLC | 1 branch | HME

FredsRX LLC | 1 branch | HME, RX

Heart Homecare, LLC | 1 branch | HME

HJC Home Health Care Services, Inc. | 1 branch | CRCS, Fitter, HME, MSP

Home Health Care Services LLC | 1 branch | HH

Home Sweet Home Unlimited, Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Jackson Durable Medical Equipment, LLC | 1 branch | HME, MSP

JGGPO Corporation | 1 branch | HME

Jorge L. Pena Inc. | 1 branch | HME, MSP

Life Medical Supply, LLC | 1 branch | HME

Lone Star DME Supply, LLC | 1 branch | MSP

M & H Management Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

M. Oliveira DME Inc | 1 branch | HME

Marathon Healthcare Services, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Martinez DME Supply | 1 branch | HME

Medical Social Services of South East Texas | 1 branch | HME, MSP

MEDwheels, Inc. | 1 branch | HME, MSP

Miriam’s DME, LLC | 1 branch | Fitter, HME, MSP

Odyssey Primary Homecare, Inc. | 1 branch | HHA, MSS, OT, PT, SN, ST

Presido Medical Supply Service, LLC | 1 branch | HME

R Martin Limited Company | 1 branch | HME, RTS

RSI Medical Supply, LLC | 1 branch | MSP

Santos Mobility & More LLC | 1 branch | HME, MSP

Signal Home Health Care, LLC | 1 branch | HHA, MSS, OT, PT, SN, ST

Sleep Enterprise, LLC | 1 branch | HME

Sol Del Valle Medical Equipment & Supplies | 1 branch | HME

Southern Texas Home Health Inc. | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

TLC Medical Supply | 1 branch | HME

Vida Medical Supplies, LLC | 1 branch | HME, MSP

G.G. Medical, Inc | 2 branches | HME

Mobility Scooters-Lumberton LLC | 2 branches | HME

American Outcomes Management, L.P. | 3 branches | IRN, RX

Yodor Inc. Mission Plaza Pharmacy | 3 branches | CRCS, Fitter, HME, MSP

Turquoise, Ltd. | 5 branches | Fitter, HME, MSP

AB & MJ Care, LLC | 6 branches | HME, MSP

KCI USA, Inc. | 112 branches | HME

UTAH__________________________________AHC Medical Supply, LLC | 1 branch | HME

Medicor LLC | 1 branch | HME

Southern Utah Home Oxygen & Medical Equipment, Inc. | 2 branches | HME

VIRGINIA________________________________American Home Care, LLC | 1 branch | HH

BMR-1 Va, LLC | 1 branch | HH, HHA, MSS, OT, PT, SN, ST

Emporia Manor, LLC | 1 branch | MSP

Greensville Manor, LLC | 1 branch | MSP

Health Pro LLC | 1 branch | MSP

Rehabilitation Equipment Professionals, Inc. | 1 branch | HME, RTS

Trustcare Home Medical Equipment, Inc. | 1 branch | HME, RTS

Westbury Pharmacy, Inc. | 1 branch | HME

Respiratory Home Care of Virginia | 2 branches | CRCS, HME, MSP

Ellis Home Oxygen and Medical Equipment | 3 branches | CRCS, Fitter, HME

WASHINGTON_____________________________International Rehabilitative Sciences, Inc. | 1 branch | HME

Kirk’s Drug Inc. | 3 branches | CRCS, HME, MSP, RX

WEST VIRGINIA_________________________________

Best Home Medical, Inc | 1 branch | HME

John D Rogers | 3 branches | Fitter, HME

WISCONSIN______________________________Cedarburg Prescription Center, Inc. | 1 branch | Fitter, HME, MSP

Freeman Drug, Inc | 1 branch | Fitter, HME

Aurora Health Care Ventures, Inc. | 88 branches | Fitter, HME, MSP

4700 Falls of the Neuse road, Suite 280

raleigh, NC 27609

855-yeS-AChC

(855-937-2242)

919-785-1214

www.AChC.org

non-profit org. u. s. postage

paidraleigh, nc

permit no. 525

Documents

CCREDITATION COMMISSION FOR HEALTH CARE - ACHC