#CCPL2020

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Dollars and sense Gain the knowledge you need to successfully navigate financial and economic decisions related to your practice.

Physicians regularly face decisions that involve understanding funding, financial implications, and economic tradeoffs. However, these topics are rarely covered in medical school, leaving many physicians puzzled about how money works once they enter the workforce.

Just Culture in healthcare Learn how to create and manage a “just culture”. A just culture establishes a consistent organizational mindset of accountability that positively impacts the work environment and work outcomes. It allows an organization to fairly and consistently manage mistakes and errors in a way that does not automatically punish and to analyze system design and human behaviours in order to understand what happened and why. This allows for true learning and system improvement. Central to its application is the Just Culture AlgorithmTM, an effective tool to provide a just and consistent analysis of human behavioural choices and the way they should be managed.

Insights Discovery: understanding your personality preferences Insights Discovery is an effective way to increase self-awareness. This tool can help physicians perform at their highest level by promoting effective relationships at work, improving communication, and decreasing conflict. Insights Discovery is a psychometric tool based on the psychology of Carl Jung. It’s built to help people understand themselves, understand others, and make the most of the relationships that affect them in the workplace. The tool uses a simple and memorable four-colour model to help people understand their style, their strengths, and the value they bring to the team.

Medical leadership boot camp In hospitals and health care organizations all over the country, physicians are often thrust into leadership roles with little preparation. In a recent CSPL members’ survey, current leaders identified the top competencies they believe are required for success and expressed the wish that they had developed these competencies before assuming their roles.

We have borrowed some military lexicon to adapt the concept of basic training to the medical leadership field. The boot camp phase of training encompasses physical and mental readiness, instruction in the rules of engagement, understanding the chain of command, and progressive achievement of skills. In officer training, recruits advance their situational awareness, strategic thinking, leadership skills, and ability to plan and execute initiatives.

May 27-28, 2020 Pre-conference courses 2 days 8 am – 5 pm

See full course descriptions starting on page 13

Enhance your leadership experience by attending the Canadian Conference on Physician Leadership immediately

post course – May 29 and 30 – See you there!

www.physicianleadershipconference.com3

Conference at a glance Friday, May 29 — Day 1D

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G7:00–8:00 am REGISTRATION (Regency Foyer) BREAKFAST (Regency A+C)

8:00–8:15 am Welcome and Introductions Dr. Rollie Nichol, CSPL President (Regency D,E,F)

8:15–9:15 am KEYNOTE ADDRESS: Burned out or fired up: transforming medicine from the inside out Dan Diamond, MD, Assistant Clinical Professor, Elson S. Floyd School of Medicine, Washington State University, Bremerton, WA, USA 9:15–10:15 am KEYNOTE ADDRESS: Leadership and allyship: sharing a path to reconciliation Naana Afua Jumah, MD, DPhil, Obstetrician Gynecologist, Thunder Bay Regional Health Sciences Centre, Assistant Professor, Northern Ontario School of Medicine, Thunder Bay, ON

10:45 am–12:15 pm WORKSHOP SESSION 1A. It’s time to thrive — what physician leaders need to know to lead a thriving team B. Finding balance within the new digital paradigm: how do our roles evolve as patient access to health information increases?C. Reviews: a guide for leaders and recipientsD. Introduction to design thinking: rapid, innovative, human-centred problem-solving that is transforming health careE. Seeing the problem you don’t see: the art of helping people changeF. How our conversations become our culture: physicians leading in complex times G.Coaching and leadership: how to honour “cognitive capital” in others H.Better together: dyad leadership as a path to both personal and system transformation

12:15–1:25 pm LUNCH (Regency A+C)

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3:00–3:25 pm BREAK (Regency Foyer)

3:30–4:00 pm AWARD CEREMONY: Celebrating CCPEs and CSPL Award of Excellence (Regency D,E,F)

5:15–7:00 pm WELCOME RECEPTION – Everyone welcome! (Regency Foyer)Please join us for a drink, appetizers, great conversation, and have your photo taken by our onsite photographer.

Conference at a glance Saturday, May 30 — Day 27:30–8:25 am CSPL Breakfast and Business Meeting – all CSPL members welcome (Regency B)

7:45–8:25 am REGISTRATION (Regency Foyer) BREAKFAST (Regency A+C)

8:45–9:45 am KEYNOTE ADDRESS: The decision-maker’s guide to digital health Alexandra T. Greenhill, MD, Founder, CEO, Chief Medical Officer, Careteam Technologies, Vancouver, BC9:45–10:45 am KEYNOTE ADDRESS: Be uncomfortable, be better: how discomfort presents an opportunity for growth Jeremie Saunders, Producer and Co-host, Sickboy Podcast, TV & Documentary Host

8:30–8:45 am Welcome and introductions, Rollie Nichol, MD - CSPL President (Regency D,E,F)

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4:15–5:15 pm Debate Panel Session 2030: Medicine – a calling or a job? Moderator: Rollie Nichol, MD, MBA, FCFP, CEC, CCPE Panelists: Sandy Buchman, MD CCFP (PC) FCFP • Melanie Bechard, BSc (Hons), MD, FRCPC • Victor Do,MD Candidate (2020), Susan Shaw, MD, FRCPC

10:15–10:45 am BREAK (Regency Foyer)

1:30 pm–3:00 pm WORKSHOP SESSION 2A. It’s time to thrive — what physician leaders need to know to lead a thriving team B. Flourish! How to create a thriving culture under pressureC. Reviews: a guide for leaders and recipientsD. Introduction to design thinking: rapid, innovative, human-centred problem-solving that is transforming health careE. Seeing the problem you don’t see: the art of helping people changeF. How our conversations become our culture: physicians leading in complex times G.Coaching and leadership: how to honour “cognitive capital” in others H. Better together: dyad leadership as a path to both personal and system transformation

10:45–11:15 am Break (Regency Foyer)

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A. The psychology of persuasion and influenceB. Fulfilling our role in fostering a collegial work environment C. Equity, diversity, and inclusion: The Actionable Knowledge Dissemination Initiative D. The power of presence and feedback — connecting communication to leadership effectivenessE. A healthy response to climate changeF. Compassionate leadership G.Co-creating the future of urban and rural health care: pragmatic embracing of the partnership pentagram plus social accountability frameworkH. Mind, body, spirit — faculty wellness

12:45–2:00 pm Lunch (Regency A+C)

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Burned out or fired up: transforming medicine from the inside out Dan Diamond, MD, Assistant Clinical Professor, Elson S. Floyd School of Medicine, Washington State University, Bremerton, WA, USA

We can all agree that health care professionals want to experience the joy of medicine as they deliver great care. Although a host of barriers exist, the real issue is that joy cannot be restored through programs and policies alone. Real change fuels the individual, inspires

the team, and transforms the organization. This means that the way to make lasting change in health care is to start from the inside out. How do we do that? By starting with a “thriver’s mindset”. Learning Objectives • Analyze the four mindsets frequently seen in people under pressure • Define the two dimensions that determine mindset • List the two pivotal questions that can shift mindset and empower teams

Well known for his work with corporations around the country, Dr. Dan Diamond equips leaders to make a difference when times are tough. Far from just motivational fluff, his rock-solid experience and trench-tested insights have been forged from the “front lines” of disasters around the globe. He was the Director of the Medical Triage Unit at the New Orleans Convention Center following Hurricane Katrina, led one of the first teams into Haiti after their devastating earthquake, and deployed to the Philippines following Typhoon Yolanda. Dr. Diamond is a Clinical Assistant Professor at the Elson S. Floyd College of Medicine at Washington State University. He has received multiple awards including the Red Cross Real Hero Award, the Washington State Governor’s Award of Excellence, and President Obama’s Volunteer Service Award. He’s been seen on CNN, Anderson Cooper, and Larry King Live. This guy’s got something to say.

12:45–2:00 pm Special Invite: CCPE LUNCHEON – OPEN TO ALL CCPE RECIPIENTS (Grouse, 34th floor)

Keynote Address Friday, May 29 — Day 1 8:15-9:15, 9:15-10:15

2:00 pm–3:30 pm Workshop session 4A. Transforming health care organizations: leading multilevel changeB. Fulfilling our role in fostering a collegial work environment C. Equity, diversity, and inclusion: The Actionable Knowledge Dissemination Initiative D. Leader developmental readiness and physician leadershipE. A healthy response to climate changeF. Compassionate leadership G.Co-creating the future of urban and rural health care: pragmatic embracing of the partnership pentagram plus social accountability frameworkH. Mind, body, spirit — faculty wellness

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A. It’s time to thrive — what physician leaders need to know to lead a thriving team Steve Foran, Founder, Gratitude at Work, Halifax, NS In this session, we introduce and explore two foundational frameworks so that participants understand the surviving-to-thriving hierarchy and can identify the critical barrier that keeps far too many people stuck struggling to lead a thriving, happy, meaningful life. It’s not enough to simply know how it works; there needs to be a visceral emotional understanding. We will delve into gratitude and engage participants in a series of fun exercises that

demonstrate how and why grateful leadership is critical to thriving health care workplaces. Participants will be provided follow-up resources to help ensure that the learning is long term. Learning Objectives • Describe the challenges to maintaining a thriving mindset and the best leadership skill to overcome these challenges • Demonstrate four simple habits leading to greater personal happiness, thriving teams, and a more positive work environment • Explain why grateful leadership is foundational to critical thinking, workplace engagement, better ethical behaviour and a flourishing healthcare team

B. Finding balance within the new digital paradigm: how do our roles evolve as patient access to health information increases? Rashaad Bhyat, MD, Physician Leader, Canada Health Infoway, Ottawa, ON; Cathy MacLean, MD, Director, Faculty Development, College of Medicine, University of Saskatchewan, Saskatoon, SK; Ewan Affleck, MD, Senior Medical Advisor, Health Informatics, College of Physicians & Surgeons of Alberta, Yellowknife, NT

In this workshop participants will learn about the current state of the digital health ecosystem in Canada, and future trends that are likely to shape digital health over the next 5 years. Learning Objectives •Identify the links between physician burnout and digital technologies and participate in a discussion on possible solutions • Prepare and participate in a discussion with physician leaders about patient access to health information, and how we can adapt to this new paradigm in health care

Keynote Address Friday, May 29 — Day 1 8:15-9:15, 9:15-10:15

Workshop session 1 Friday, May 29 — Day 1 10:45 am–12:15 pm

Leadership and allyship: sharing a path to reconciliation Naana Afua Jumah, MD, DPhil, Obstetrician Gynecologist, Thunder Bay Regional Health Sciences Centre, Assistant Professor, Northern Ontario School of Medicine, Thunder Bay, ON

The Truth and Reconciliation Commission (TRC) of Canada Calls to Action identified achievable goals in healthcare that could improve the health and well-being of Indigenous peoples living in Canada. Physicians -- through our leadership in all aspects of health care from medical education to clinical practice to health system

administration to policy development -- are well positioned to take an active leadership role in achieving the health-related recommendations of the TRC. Learning Objectives • Explore the importance of Indigenous allyship as a component of physician leadership • Engage in critical self-reflection around physician leadership and its role in achieving cultural safety in healthcare

Dr. Jumah’s research and clinical practice focuses on Indigenous women’s health and addiction in pregnancy in Northwestern Ontario. Through a series of integrated research studies, Dr. Jumah seeks to determine how to organize a model of care that addresses the needs of substance-involved pregnant women in the region and improve maternal and neonatal outcomes. Dr. Jumah holds a Bachelor’s degree in Chemical Engineering from the University of Toronto and a DPhil in Medical Engineering from the University of Oxford, which she completed as a Rhodes Scholar. Following her doctorate, she graduated from Harvard Medical School and then completed her residency in Obstetrics and Gynecology with a specialization in Addiction Medicine at the University of Toronto.

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C. Reviews: a guide for leaders and recipients Martin Wale, MD, Martin Wale Consulting Inc., Victoria, BCAnecdotal evidence suggests that reviews — of situations, patient-safety events, or physicians — are becoming more common, but the capacity to do a good review is seriously limited in many health care settings. This leads to compromise of the conception of the review or its timing, or in the process itself being compromised, unfair, or incomplete. These processes are often confidential, sometimes highly so, and, thus, not well addressed in the literature.

Learning Objectives •Identify “diagnostic criteria” for whether a review is appropriate and how to design the best review for the circumstances • Create effective terms of reference • Experiment with conducting a review • Outline how to survive being reviewed, including what to expect under an administratively fair process and where to get help and support

D. Introduction to design thinking: rapid, innovative, human-centred problem-solving that is transforming health care Jodi Ploquin, MSc, Senior Consultant, Medical Staff Diversity, Wellness & Development, Alberta Health Services, Calgary, AB; Debrah Wirtzfeld, MD, Associate Chief Medical Officer, Physician Health, Diversity & Wellness, Alberta Health Services, Edmonton, ABMove beyond our traditional method of problem-solving in health care:

committees and subcommittees that meet monthly to pontificate about what end users need and moving at sloth speed. Get a taste of design thinking, the problem-solving method that is transforming health care. Shift your mindset from problem to possibility. Learn how to apply human-centred and innovative practices to move from a problem to a solution prototype. Learning Objectives • Define design thinking • Apply design thinking methods to health care • Compare design thinking and traditional quality improvement approaches • Apply human-centred practices to move from problem to solution

E. Seeing the problem you don’t see: the art of helping people change Jason Woo MD, Senior Consultant, Health Care Solutions, Arbinger Institute, Rockville, MD, USAWhy do we struggle with getting people to change? Because we don’t see the real problem! During this session, we will explore the underlying cause of most conflict in our organizations and how to uncover the ability to influence those we want to change. Participants will learn how their view of their challenges is distorted and how shifting their perception of others changes everything, unleashing better collaboration, communication, organizational results,

and patient outcomes. Learning Objectives • Understand why we don’t see what is really causing our conflicts • Understand how to shift to seeing others in a way that unleashes accountability, collaboration, and organizational performance • Identify how to internalize and operationalize this framework throughout your organization

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F. How our conversations become our culture: physicians leading in complex times Darren Larsen, MD, Chief Medical Officer, OntarioMD Inc., Lecturer, Institute for Health Policy Management and Evaluation, Dalla Lana School of Public Health, and Department of Family and Community Medicine, University of Toronto, Toronto, ONGreat leaders influence more than they dictate. They remain open to new ideas and resist the status quo. They sometimes lead by doing, but often by questioning and listening, then allowing others to move ahead. They remain eternally optimistic even in the face of

great pessimism. They support their peers and thereby support the health system. They rarely back away from adversity. Effective leadership in an environment of complexity and change requires tremendous adaptability and resilience. This workshop will explore the conversations that make this happen. Learning Objectives • Co-develop ideas and skills that produce a culture of support and impact, helping us feel more connected to our work and leadership roles • Build systems of resilience that are going to protect us and let us lead with confidence and competence into the future

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G. Coaching and leadership: how to honour “cognitive capital” in others John Clarke, MEd, Training Associate, Thinking Collaborative; Margie Sills-Maerov, MBA, Education Program Officer, Faculty of Medicine, University of Alberta, and Senior Director, Thought Architects, Calgary, ABThe LEADS framework highlights what we want in leaders, but the how is more challenging: the adaptive skills of leadership are invisible to most and rarely taught. As leaders, mentors, providers, and colleagues, physicians require not

only the technical skills taught in medical school, but the adaptive skills of communication, engagement, and fostering others. Safe environments for these interactions are characterized by the ability of individuals to collectively grow, plan, reflect, solve problems, and create a deeper connection. That means that we, as leaders, must invest in the “cognitive capital” of our people to create adaptive and purposeful learning environments. Needed skills include how to get the best from others and intervene at the level of thinking, not behaviour. As health care leaders, how do we shift from our identity as “problem solvers” toward “mediators of thinking” to grow our teams and collaborative partnerships? Learning Objectives • Identify the “invisible adaptive skills” as outlined in cognitive coaching • Develop and understand the power of a structured professional conversation • Apply interpersonal communication skills to develop trust and rapport

H. Better together: dyad leadership as a path to both personal and system transformation Beth Vachon, Vice President Quality, Safety and Strategy, Saskatchewan Health Authority, Swift Current, SK; Susan Shaw, MD, Chief Medical Officer and Dyad Partner, Quality, Safety and Strategy, Saskatchewan Health Authority, Saskatoon, SKThe creation of the Saskatchewan Health Authority (SHA) in late 2017

introduced a medical governance structure that ensures physicians have active and meaningful leadership roles. Physician executives and vice presidents are partnered at the most senior level of the SHA, signaling a significant transformation of its organizational structure. Physician and administrative leaders are working together to establish an environment that fosters shared accountability, joint decision-making authority, and open, transparent communication. The SHA’s executive dyad leadership structure is one of its purposeful tactics in support of its strategic priority: “Establish physicians as leaders within the healthcare system”. This interactive workshop will explore the opportunities, challenges, and lessons learned through dyad leadership in a supportive and transformative environment. Learning Objectives • Identify the individual, partner, and system factors contributing to successful dyad leadership • Analyze personal leadership experiences • Create a plan to test elements of dyad leadership within participants’ home environment

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A. It’s time to thrive — what physician leaders need to know to lead a thriving team Steve Foran, Founder, Gratitude at Work, Halifax, NS Repeat of morning session

B. Flourish! How to create a thriving culture under pressure Dan Diamond, MD, Assistant Clinical Professor, Elson S. Floyd School of Medicine, Washington State University, Bremerton, WA, USA When we are under pressure, our vision, hearing, and thinking naturally tend to become narrowed. In this workshop, you will learn how to use the power of framing and generative questions to refocus your teams to do great work when it matters most. Learning Objectives • Contrast a “problem solver” and a “change maker” and list when to use each • Define convergent thinking, divergent thinking, and emergent thinking and when

to strategically use each of them • List three examples, in your work, where you could use positive framing to improve ownership

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Workshop session 2 Friday, May 29 — Day 1 1:30 pm–3:00 pm

C. Reviews: a guide for leaders and recipients Martin Wale, MD, CCPE, Martin Wale Consulting Inc., Victoria, BC Repeat of morning session

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2030: Medicine – a calling or a job? Moderator: Rollie Nichol MD, MBA, FCFP, CEC, CCPEAssociate Chief Medical Officer,Alberta Health Services, Calgary, Alberta

Panelists: Sandy Buchman MD CCFP (PC) FCFP President, Canadian Medical Association, Freeman Family Chair in Palliative Care, North York General Hospital, Associate Professor Department of Family and Community Medicine, University of Toronto • Melanie Bechard, MD, FRCPC, Paediatric Emergency Medicine PGY5, University of Ottawa • Victor Do, MD Candidate (2020), University of Alberta, President, Canadian Federation of Medical Students • Susan Shaw, MD, FRCPC, Chief Medical Officer, Saskatchewan Health Authority

Some argue that medicine has always been and will continue to be a calling, not a job. Most physicians always knew that they wanted to be a doctor and care for others. Medicine is changing rapidly and delivery systems are accelerating exponentially. Issues such as diversity and equity, physician burnout, patient satisfaction, unfamiliar technology, limited funding and sustainability of an increasingly failing healthcare system are in the news daily. Fast forward to 2030: will new candidates to medical schools apply because they always wanted to be doctors, as professionals, or will they enter medicine for other reasons, perhaps as technologists doing their job? Join our debate to see what our distinguished panel members have to say. Learning Objectives • Identify issues that are changing our healthcare system• Reflect on why you became a doctor • Examine the VUCA (volatile, uncertain, complex, ambiguous) future of medicine • (Re)Define the role of physicians

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E. Seeing the problem you don’t see: the art of helping people change Jason Woo, MD, Senior Consultant, Health Care Solutions, Arbinger Institute, Rockville, MD, USA Repeat of morning session

F. How our conversations become our culture: physicians leading in complex times Darren Larsen, MD, CCFP, MPLc, Chief Medical Officer, OntarioMD Inc., Lecturer, Institute for Health Policy Management and Evaluation, Dalla Lana School of Public Health, and Department of Family and Community Medicine, University of Toronto, Toronto, ON Repeat of morning session

G. Coaching and leadership: how to honour “cognitive capital” in others John Clarke, MEd, Training Associate, Thinking Collaborative; Margie Sills-Maerov, BScOT, MBA, CHE, Education Program Officer, Faculty of Medicine, University of Alberta, and Senior Director, Thought Architects, Calgary, AB Repeat of morning session

H. Better together: dyad leadership as a path to both personal and system transformation Beth Vachon, Vice President Quality, Safety and Strategy, Saskatchewan Health Authority, Swift Current, SK; Susan Shaw, MD, Chief Medical Officer and Dyad Partner, Quality, Safety and Strategy, Saskatchewan Health Authority, Saskatoon, SK Repeat of morning session

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Debate Panel Session Friday, May 29 — Day 1 4:15-5:15 pm

D. Introduction to design thinking: rapid, innovative, human-centred problem-solving that is transforming health care Jodi Ploquin, MSc, Senior Consultant, Medical Staff Diversity, Wellness & Development, Alberta Health Services, Calgary, AB; Debrah Wirtzfeld, MD, Associate Chief Medical Officer, Physician Health, Diversity & Wellness, Alberta Health Services, Edmonton, AB Repeat of morning session

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2The decision-maker’s guide to digital health Alexandra T. Greenhill, MD, Founder, CEO, Chief Medical Officer, Careteam Technologies, Vancouver, BC

This address will provide an overview of the state of the art of digital health across Canada, the United States, and globally. Learning Objectives •Define key trends and how they impact the health system, health professionals, and patients • Demonstrate, through case studies, how to successfully introduce digital health into health care

Dr. Alexandra T. Greenhill is one of Canada’s leading physicians in digital health innovation. She founded Careteam Technologies, a digital health platform with the mission to solve the fragmentation of health care and enable optimal health. Having implemented health innovation at scale and practiced medicine in Quebec, Ontario and BC, she now leads and advises Canada’s most innovative technology companies. Her work has received many recognitions, including Startup Canada’s Woman Entrepreneur of the Year Award, the CMA Joule Award, YWCA Woman of Distinction - Entrepreneurship, WXN’s Top 100 Most Powerful Women in Canada, BIV Top 40 under 40 and the Queen Elizabeth II Diamond Jubilee Medal of Service.

Be uncomfortable, be better: how discomfort presents an opportunity for growth Jeremie Saunders, Producer/Co-host, Sickboy Podcast, TV & Documentary Host

Sitting down with hundreds of podcast guests for over an hour each and having conversations about their health issues and their most uncomfortable realities has taught Jeremie a huge and invaluable lesson. By allowing himself to become uncomfortable, he has become a more compassionate, empathetic person and a stronger leader. When something makes us uncomfortable, we do everything we can to avoid it. But what if we faced it head on? What would we learn? How would we shift? Discomfort provides us

with opportunity: to learn, to empathize, to cultivate change, to grow. Learning Objectives • Recognize laughter as a valuable form of alternative therapy • Distinguish between communication as an innate skill and as a learned skill • Define the importance of patients feeling as though they have a voice

Jeremie is an award-winning actor, producer and host of popular original Canadian media, including film, television and podcasts. He lives with Cystic Fibrosis.

Jeremie was born and raised on the East Coast of Canada. After discovering his passion for performance through competitive improv, he was accepted into the acting program at Ryerson Theatre School. Soon after, Jeremie began his career as a professional actor. He hosted the Gemini and Canadian Screen Award winning CBC children’s television series “ARTZOOKA!” and the National Film Board of Canada’s educational documentary series “Space School”.

In the culmination of Jeremie’s affinity for laughter and education, Sickboy Podcast was founded. Listed as one of iTunes Best Of 2015, Sickboy Podcast is produced and hosted by Jeremie and his two best friends Taylor MacGillivary and Brian Stever. Together they explore conversations with a wide range of guests, talking and laughing about the experiences of living with terminal or chronic illness. Sickboy Podcast aims to tear down the walls of stigma and find levity in an otherwise dark situation. Jeremie is a brilliant speaker, his keynotes having been described as “simply the most thought-provoking, powerful talk I’ve ever witnessed”. CBC released an acclaimed documentary on Sickboy in October 2017, just weeks before Jeremie received a rousing standing ovation for his talk at TEDxToronto.

Keynote Address Saturday, May 30 — Day 2 8:15-9:15, 9:15-10:15

2020 Canadian Conference on Physician Leadership Planning CommitteeChair, Rollie Nichol MD, MBA, FCFP, CEC, CCPE Associate Chief Medical Officer Alberta Health Services, Calgary, AB (CSPL President) Becky Temple, MD, CCFP, CCPE Medical Director Northeast, Northern Health, Medical Lead Privilege Dictionary Review, BCMQI, Fort St. John, BC (CSPL Past President) Shannon Fraser MSc, MD, FRCSC, FACS Chief General Surgery, Jewish General Hospital, CIUSSS CODI, Montreal, QC (CSPL Vice-President) Martin Vogel, MD Gatineau, QC (CSPL Treasurer) Mamta Gautam, MD, MBA, FRCPC, CCPE Dept of Psychiatry, University of Ottawa, Psychiatrist, Psychosocial Oncology Program, The Ottawa Hospital, President and CEO, PEAK MD Inc. Ottawa, ON (CSPL Board Member) Dietrich Furstenburg, MD Northern Interior Medical Director, Family Medicine, Northern Health, Quesnel, BC (CSPL Board Member) Johny Van Aerde, MD, MA, PhD, FRCPC Clinical Professor of Pediatrics, Universities of Alberta & Victoria, Associate Faculty, Leadership Studies, Royal Roads University, Editor-in-Chief,Canadian Journal of Physician Leadership, Ladysmith, BC (CSPL Executive Medical Director) Carol Rochefort, CAE Executive Director, Canadian Society of Physician Leaders, Ottawa, ON

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D. The power of presence and feedback — connecting communication to leadership effectiveness Kim Kozachenko, CEO and Founder, KOLMETA People & Culture Partners Inc., Calgary, AB; Anurag Saxena, MD, Professor and Associate Dean, Postgraduate Medical Education, University of Saskatchewan, Saskatoon, SKThe health care system requires an exceptionally high degree of both professional and academic skills as well as agility in their situational application.

Applied together, these skills can result in the positive advancement of self and our organizations. Our teams, our patients, and our colleagues all have the right to be led and influenced by great (not perfect) leaders, who understand the importance of strong relationships and achieving results and who believe in the continuous development of others and themselves. Participants will gain skills and tools that will enhance and stretch the foundational abilities required to be successful in leadership. Learning Objectives •Identify the leadership ecosystem by connecting global concept of leadership to individual professional responsibilities • Improve and stretch self-awareness, presence, conversational ability, storytelling, creating compelling memorable messages, and delivering and receiving feedback • Develop the conversational and experiential tools necessary to be successful in building relationships, elevating their professional reputation, and supporting their patients, organizations, and colleagues

C. Equity, diversity, and inclusion: The Actionable Knowledge Dissemination Initiative Faisal Khosa, MD, MBA, FFRRCSI, FRCPC, DABR, Associate Professor, Vancouver General Hospital, University of British Columbia, Vancouver, BC This interactive workshop will take the form of a “flipped classroom experience”. This workshop will provide attendees with the tools they need to pursue leadership appointments and advance their career. It will equip, enable, and empower attendees to successfully manoeuvre through real-life situations when faced with disparities. Learning Objectives • Develop an understanding of the potential reasons for existing disparities

in academic medicine • Define the requirements for appointment, promotion, and progress in academic medicine • Identify the tangible and intangible influences in academic promotions • Build a network of colleagues for ongoing collaboration and support

Workshop session 3 Saturday, May 30 — Day 2 11:15 am–12:45 pmD

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A. The psychology of persuasion and influence Brian Golden, PhD, FCAHS, Vice-Dean, Rotman School of Management, Chaired Professor of Health Sector Strategy, University of Toronto and the University Health Network, Toronto, ONHealth care and system leaders need to know the right thing to do and how to gain the support of others. No matter how strong our analysis or how strong our convictions, without consensus we cannot embark on the types of initiatives that drive successful organizational and system change. The ability to ethically persuade and influence our clients, our colleagues,

our managers, and our boards of directors is crucial. This session will guide you through a social psychological approach to persuasion, using tested principles that can improve the chances of getting key stakeholders on board. Learning Objectives • Develop the ability to ethically persuade and influence• Build a validated tool kit (i.e., how-to instructions) for persuading and influencing others

B. Fulfilling our role in fostering a collegial work environment Steven Bellemare, MD, Senior Physician Advisor, Practice Improvement, and Guylaine Lefebvre, MD, Director, Practice Improvement, Canadian Medical Protective Association, Ottawa, ONIt is widely accepted that workplace culture influences employee recruitment and retention. There is increasing evidence that this same culture defines the patient safety risks associated with a unit. In this workshop, we will explore

how psychological safety can lead to more effective teams, decrease patient safety incidents, and reduce burnout. We will discuss the role of the leader in establishing a psychologically safe work environment where speaking up is encouraged and valued. Learning Objectives • Define the role of the leader in establishing psychological safety • Identify practice changes that can improve workplace culture • Identify one leadership intervention that could improve “speaking up culture” in the workplace

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E. A healthy response to climate change Courtney Howard, MD, Emergency Physician, and President, Canadian Association of the Environment, Yellowknife, NTThe World Health Organization calls climate change the greatest global health threat of our time, and the Lancet says that taking action on climate may represent our greatest health opportunity. Find out how Canadian MDs are already having a major impact on local and national climate policy by addressing climate change through the lens of health and lending their input as part of multidisciplinary teams. We will go through case studies

from Montréal and elsewhere where MD contributions have helped to revamp the approach to active transport, take a look at successful efforts to minimize air pollution through a phase out of coal power, and explore initiatives looking at the health benefits of moving toward a “mostly plant” diet consistent with Canada’s Food Guide. Learning Objectives • Describe the major benefits to both people and the planet of cycling; plant-rich, low-meat diets; and healthy energy production • Identify strategies and tools for physician leadership in planetary health • Apply strategies of demonstrated effectiveness in planetary health advocacy to your home context

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F. Compassionate leadership Mamta Gautam, MD, MBA, Psychiatrist, Physician Health Expert, Certified Coach, Ottawa, ON; Johny Van Aerde, MD, PhD, Executive Medical Director, Canadian Society of Physician Leaders, Ladysmith, BCBurnout and engagement can be seen as opposite endpoints of shared dimensions. We will discuss how leaders influence physician engagement,

how distrust, moral injury, and burnout inhibit physician engagement, and how leadership skills can improve psychological safety, trust and engagement in the health system, while reducing burnout. Caring compassionately for and with patients leads to better care, better outcomes, and improved well-being for both patient and provider. Through small group discussions, participants will have the opportunity to define the current state of physician wellness in the health care system, use appreciative inquiry to envision an ideal state, and draft concrete recommendations for physician leaders to support physician wellness. Learning Objectives •Describe the current health and wellness of Canadian physicians • Explain the connection between attributes of leadership and the health and well-being of physicians • Identify key factors that influence physician engagement • Outline the attributes of compassionate leadership, and the four-step process of compassion • Construct concrete recommendations

G. Co-creating the future of urban and rural health care: pragmatic embracing of the partnership pentagram plus social accountability framework Ray Markham, MD, Executive Medical, Rural Coordination Centre of BC; Alan Ruddiman, MD, Past President, Doctors of BC, and Co-Chair, Joint Standing Committee for Rural Issues, Vancouver, BCThe Partnership Pentagram is accepted as a model for setting up a social accountability framework for medical education. We have been working with

this model and modifying it to apply to health system change. In the implementation of Primary Care Networks in Rural BC over the last year we used this model at community (micro), regional (meso), and health system/provincial (macro) levels.

In this workshop, we will apply the Partnership Pentagram and appreciative inquiry to create a common understanding. Breakout groups will model “who is playing in the rural sandbox” for their context and develop appreciative questions for the areas of focus.

Learning Objectives • Apply Partnership Pentagram Plus Framework using appreciative inquiry • Implement a model and approach as tools to meaningful support system change in a socially accountable way • Identify rural experience in health system equity

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Workshop session 4 Saturday, May 30 — Day 2 2:00 pm–3:30 pmA. Transforming health care organizations: leading multilevel change Brian Golden, PhD, FCAHS, Vice-Dean, Rotman School of Management, Chaired Professor of Health Sector Strategy, University of Toronto and the University Health Network, Toronto, ONReflecting on the facilitator’s research and experience leading change, you will develop a practical framework for leading change and consider its application to your own change issues. Attention will be paid to developing a vision for change, understanding the current state and conditions impeding or supporting change, motivating change, and sustaining

success. We will examine stakeholder mapping, common sources of resistance to change (and how to address them), the power of networks and coalitions, and influence strategies. Learning Objectives • Develop a practical framework (a how-to guide) for leading change • Examine the conditions impeding and supporting change • Build a validated tool kit (how-to instructions) for leading change in your organization

B. Fulfilling our role in fostering a collegial work environment Steven Bellemare, MD, Senior Physician Advisor, Practice Improvement, and Guylaine Lefebvre, MD, Director, Practice Improvement, Canadian Medical Protective Association, Ottawa, ON Repeat of morning session

C. Equity, diversity, and inclusion: The Actionable Knowledge Dissemination Initiative Faisal Khosa, MD, MBA, FFRRCSI, FRCPC, DABR, Associate Professor, Vancouver General Hospital, University of British Columbia, Vancouver, BC Repeat of morning session

D. Leader developmental readiness and physician leadership Kim Kozachenko, CEO and Founder, KOLMETA People & Culture Partners Inc., Calgary, AB; Anurag Saxena, MD, Professor and Associate Dean, Postgraduate Medical Education, University of Saskatchewan, Saskatoon, SKLeader developmental readiness (LDR) is “the ability and motivation to attend to, make meaning of, and appropriate new knowledge into one’s long-term memory structures”. We will explore the tenets and utility of LDR’s components:

motivation, goal orientation, developmental efficacy and ability, self-awareness, leader complexity, and metacognitive ability. The workshop will include an alternating mix of brief didactic sessions and active and experiential learning. The session will end with personal reflection on using LDR to identify personal areas of development and high-potential leaders, and using the concepts in leadership development programs and coaching/mentoring. Learning Objectives • Identify the leadership ecosystem by allowing participants to connect to the purpose of leadership in a meaningful way through the lens of LDR • Define challenges and opportunities for applying LDR • Formulate and apply effective individual and system-level strategies to enhance clinical and academic leadership

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E. A healthy response to climate change Courtney Howard, MD, Emergency Physician Yellowknife, and President, Canadian Association of the Environment, Yellowknife, NT Repeat of morning session

H. Mind, body, spirit — faculty wellness Mithu Sen, MD, FRCPC, Professor of Medicine; Acting Vice Dean, Faculty Affairs; Assistant Dean, Faculty Equity & Wellness, Schulich School of Medicine & Dentistry, Western University, London, ON Wellness is the expected outcome of health care systems, but currently wellness is compromised, leading to negative outcomes, including burnout. At our school, we used a survey and focus groups to identify key gaps in faculty wellness. We then developed a “mind, body, spirit” framework on which to build concrete steps toward fostering wellness

in individuals, the organization, and the system. This workshop will allow you to reflect on our program and identify opportunities and novel strategies for addressing wellness in your organization or workplace. Learning Objectives • Identify key areas of meaningful “wellness” in your context• Outline strategies to incorporate and disseminate key aspects of wellness in that context • Review the development and implementation of a Canadian wellness framework • Empower and lead through scholarship and dissemination of a wellness program to influence local, national, and international communities

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G. Co-creating the future of urban and rural health care: pragmatic embracing of the partnership pentagram plus social accountability framework Ray Markham, MD, Executive Medical, Rural Coordination Centre of BC; Alan Ruddiman, MD, Past President, Doctors of BC, and Co-Chair, Joint Standing Committee for Rural Issues, Vancouver, BC Repeat of morning session

H. . Mind, body, spirit — faculty wellness Mithu Sen, MD, FRCPC, Professor of Medicine; Acting Vice Dean, Faculty Affairs; Assistant Dean, Faculty Equity & Wellness, Schulich School of Medicine & Dentistry, Western University, London, ON Repeat of morning session

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Coach, Ottawa, ON; Johny Van Aerde, MD, PhD, Executive Medical Director, Canadian Society of Physician Leaders, Ladysmith, BC Repeat of morning session

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ES Medical leadership boot campRegister early as space is limited to 40 participants (May 27–28)

FACULTY TEAM Nancy Merrow, MD; Mamta Gautam, MD; Johny Van Aerde, MD, PhD; Martin Vogel, MD

In hospitals and health care organizations all over the country, physicians are often thrust into leadership roles with little preparation. In a recent CSPL members’ survey, current leaders identified the top competencies they believe are required for success and expressed the wish that they had developed these competencies before assuming their roles.

We have borrowed some military lexicon to adapt the concept of basic training to the medical leadership field. The boot camp phase of training encompasses physical and mental readiness, instruction in the rules of engagement, understanding the chain of command, and progressive achievement of skills. In officer training, recruits advance their situational awareness, strategic thinking, leadership skills, and ability to plan and execute initiatives.

RETURN ON INVESTMENT • Discuss the attributes of team leadership • Explain the special dynamics of inherited teams • Identify the skills to lead both dysfunctional and high-performing teams • Practice the skills to manage different kinds of conflict in a team • Discover and practice how to provide timely, direct, and constructive feedback to the team as a group and to individual team members

WHO IS THIS FOR? This course is for new and emerging leaders in chief, division head, program lead, and similar roles.

May 27-28, 2020 Pre-conference courses 2 days 8 am – 5 pm

Insights Discovery: understanding your personality preferencesRegister early as space is limited to 40 participants (May 27–28)

FACULTY TEAM Paul Mohapel, PhD

Insights Discovery is an effective way to increase self-awareness. This tool can help physicians perform at their highest level by promoting effective relationships at work, improving communication, and decreasing conflict. Insights Discovery is a psychometric tool based on the psychology of Carl Jung. It’s built to help people understand themselves, understand others, and make the most of the relationships that affect them in the workplace. The tool uses a simple and memorable four-colour model to help people understand their style, their strengths, and the value they bring to the team.

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Dollars and sense Register early as space is limited to 30 participants

FACULTY TEAM Ian McKillop, PhD and Jeffrey Hoch, PhD

Gain the knowledge you need to successfully navigate financial and economic decisions related to your practice.

Physicians regularly face decisions that involve understanding funding, financial implications, and economic tradeoffs. However, these topics are rarely covered in medical school, leaving many physicians puzzled about how money works once they enter the workforce.This Physician Leadership Institute course demystifies accounting and economics as it relates to your practice, equipping you to answer a wide variety of questions at the decision-making table such as:• What are these financial statements telling me? • How is the financial health of my hospital or health authority? • What are the working capital needs of my practice? • How do I critically interpret a seemingly glowing economic evaluation of a new drug? • How do I identify and assess the financial implications of buying new equipment or adopting a novel therapy?

RETURN ON INVESTMENT • Explore the complexity of roles, values, challenges and satisfactions of physician leadership • Discuss the relevance of your personal values in your effectiveness as a leader • Establish a personal leadership vision to guide your decision-making • Discuss techniques for enhanced emotional resonance with yourself and others • Create a professional development action plan for your leadership practice

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RETURN ON INVESTMENT • Explore the relevance of your personality preference profile to your roleas a leader • Develop communication strategies for adapting and connecting with others and working in teams • Understand how stress is uniquely manifested in your personality type • Learn strategies to adapt your personality preferences to enhance your leadership effectiveness • Leverage the strengths of your personality profile and manage the limitations in the context of your physician leadership role

Leadership assessment tool: This course includes a personality profile assessment tool, Insights Discovery personal profile, which you will have completed in advance.

WHO IS THIS FOR? This course is for you if you are interested in taking a deeper dive into the Insights Discovery portion of day 1 of the Self-awareness and effective leadership course or week 3 of the online course Leadership begins with self-awareness. This course will also be of interest to you if you have not previously taken either self-awareness course.

Just Culture in healthcare Register early as space is limited to 30 participants

FACULTY TEAM TBD

Learn how to create and manage a “just culture”. A just culture establishes a consistent organizationalmindset of accountability that positively impacts the work environment and work outcomes. It allows an organization to fairly and consistently manage mistakes and errors in a way that does not automatically punish and to analyze system design and human behaviours in order to understand what happened and why. This allows for true learning and system improvement. Central to its application is the Just Culture AlgorithmTM, an effective tool to provide a just and consistent analysis of human behavioural choices and the way they should be managed.

RETURN ON INVESTMENT • Explain the role of accountability and justice in a learning culture • Identify the role of an organization’s mission and values in building a just culture • Explain and be able to mitigate judgment biases • Identify system strategies to manage risk • Manage five core behaviours affecting risk • Perform a causal evaluation of an event • Utilize the Just Culture Algorithm • Explore how to implement a just culture

Includes a 2-year licence to the Just Culture Assessment Tool (JCAT)

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Registration for the conference and pre-conference programs must be done ONLINE only at www.physicianleadershipconference.com

Conference cancellation policyRegistration fees, less a $225 administrative charge will be refunded for cancellations received in writing before May 15, 2020. No refund will be offered for cancellations received after that time – no exceptions. Participants who request a cancellation may opt to send a substitute.

Hotel room rateMeeting Name: 2020 Canadian Conference on Physician LeadershipDate: May 27-30, 2020Meeting Location: The Hyatt Regency Vancouver, 655 Burrard Street, Vancouver, BC V6C 2R7 Group Rate: King/Double $279 plus 3% Municipal Regional District Tax (MRDT), 5% GST, 8 % PST (single or double occupancy)

ReservationsReserve online: Canadian Conference on Physician Leadership-2020 (OR copy and paste the following link into a web browser) https://www.hyatt.com/en-US/group-booking/YVRRV/G-CPEXCall in: Global Reservations Centre 1.800.233.1234 / 24 hours customer service. Attendees must reference the Canadian Conference on Physician Leadership-2020 in order to receive the conference negotiated rate.All guestroom cancellations must be received 48 hours prior to arrival dates to avoid one night penalty.Cut-off: May 5, 2020

For more information contact:

Carol Rochefort at carol@physicianleaders.ca or 613 369-8322

CSPL/CMAMember

Medical Student/Resident

Spouse/Companion*

Non-Member

2- DAY PRE-CONFERENCE COURSES May 27-28

$1680.00 N/A N/A $2,100.00CSPL Medical leadership boot camp N/A N/A PLI Insights Discovery: understanding your

personality preferences N/A N/A PLI Dollars and sense

N/A N/A

CCPL MAY 29-30

2-Day CCPL Conference $1,155.00 $189.00* $399.00 $1,407.00

1-day CCPL Day 1 or Day 2 $651.00 N/A $189.00 $756.00

Fees shown include taxes. Taxes are calculated at 5% (GST only). Meeting is held in Vancouver, British Columbia*Spouses/companions can attend breakfasts, keynote speakers and reception

(Max. 40 participants)$1680.00 $2,100.00

$1680.00 $2,100.00

(Max. 40 participants)

(Max. 30 participants)

Saegis Just Culture in healthcare $1680.00 $1,890.00 (Max. 30 participants)

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Convention Level (Third Floor)

Fourth Floor Perspectives Level (34th Floor)

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This program has received an educational grant or in-kind support from:

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What is your responsibility as a physician leader?

Flip to pages 13-14 and take a pre-CCPL workshop with us May 27-28.

• Knowing yourself well enough to communicate, build relationships and manage conflict effectively

• Having the knowledge to navigate financial and economic decisions

The Physician Leadership Institute can help you get there.

What will I gain from attending THIS CONFERENCE?Face-to-face discussion with colleagues and international experts, participants will have the opportunity to:

• Enhance personal self-management and leadership skills• Demonstrate and teach the 4 habits of thriving leadership• Identify the links between physician burnout and digital technologies• Apply design thinking methodologies to healthcare• Build systems of resilience that are going to protect us and let us lead with confidence and

competence into the future• Develop and understand the power of a structured professional conversation• Identify laughter as a valuable form of alternative therapy• Define the role of the leader in establishing psychological safety• Identify strategies and tools for physician leadership in planetary health• Demonstrate ongoing commitment to physician leadership

Why you should attend!• To acquire skills to help you achieve your desired results• Network and learn with and from peers• Acquire practical skills to help you lead yourself and others• Get a feel for current and future trends

REGISTER NOW ATwww.physicianleadershipconference.comFor more information contact:Carol RochefortEmail: carol@physicianleaders.caPhone: 613 369-8322