CCP | Corporate Brochure

Welcome.

RECRUITMENT EXPERTS WITHIN GLOBAL CUSTOMER CONTACT

+44 (0) 20 3086 9911 | www.contactcentrepartners.com

Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

About CCP.

Contact Centre Partners is a boutique recruitment consultancy that provide staffing solutions across the globe within the contact centre industry. The foundation of our success is built on our vast and unrivalled network of elite contact centre professionals. Our team of expert and dedicated consultants have built powerful and long lasting relationships with the widest pool of talent within the industry which enables us to offer a premium service to our clients and candidates. Founded by Mark Conway and Deren Zaghlul, Contact Centre Partners (CCP) has 7 core business divisions. Although the majority of this work involves placing people in permanent roles, we do have a service dedicated to supplying clients with Interim Consultants on a contract basis. After many years working within the industry, we decided to setup a boutique, people focussed, quality driven and industry specific recruitment business. At CCP, we have an ambition, a goal but it is totally dependent on building strong relationships with people, whether it’s our staff, our candidates or our clients. We pride ourselves on outstanding customer service and our fresh approach to the industry. Any one with call centre experience is of great value to our priceless network. Everyone who we work with should feel valued, that’s our objective.



What we do.

It is crucial that you have the required talent to support your business objectives. At Contact Centre Partners we understand the importance of recruiting the right people, not just for now but also for the future. CCP understands what each role demands and what each company are looking for. We are in constant touch with the widest network of talented people within the contact centre industry. This combination, depth of industry knowledge and breadth of community, is unique within our marketplace. Our focus is aimed at ensuring the successful delivery of a "quality" candidate to our clients, and an exciting career opportunity to our candidates. In all cases we strive to deliver the same quality and attention to detail in order to become your trusted recruitment partner. Contact Centre Partners aim to provide an exemplary service by giving you a variety of different "go to market" solutions that support your business in finding the right people for your business in the most timely and efficient manner. If you work within the contact centre industry, whether you are looking for the right person or the right job, talk to one of our expert consultants first.



Our business divisions.

1 | Volume Resourcing It is crucial that you have the required talent at contact centre advisor level to support your business objectives, and we know that attrition at advisor level is typically high. We understand the importance of recruiting the right people. This applies whether you are recruiting a single agent or a larger campaign of 100 agents plus. In all cases we strive to deliver the same focus on quality rather than quantity in order to build a successful working relationship with you and find you the high calibre people your business craves.

2 | Management & Leadership Mid-level management plays a pivotal role in the success of any business operation as it forms the link between the front-line staff and the strategy being implemented by the business leaders. In many ways these key individuals are the most important people within the contact centre, to ensure the successful delivery of business objectives on a day-to-day basis. By understanding the importance that management plays we have developed an unrivalled network of managers that have years of call centre management experience.

3 | Executive Search Finding the right person at Director level can seem to be an almost impossible task within the current market and not having the right quality when it's required can cost you time and money. Contact Centre Partners aim to provide the solution by giving you a variety of different approaches to executive recruitment that supports your business in finding the right people for your business in the most timely and cost effective manner.



4 | Operational Support Having worked with so many different candidates and clients within operational management over the years, everyone seems to be singing from the same song sheet. The operation couldn't do what it does properly without the effective support of key divisions who support the main operation on a day-to-day basis.

5 | Planning & Analytics With new technologies evolving at a faster pace than ever before, Resource Planning, MI & Analytics play a crucial role in today's contact centres, so we have a dedicated team specialising within this field who can understand your detailed requirements. We can support you by finding the most qualified person for the role with the right experience.

6 | Business Development Due to our extensive network within sales operations across the UK and the link between their contact centre and field based teams, we have developed an area of our business to support this. This dedicated team focus solely on supplying clients with strong field based individuals and Business Development specialists.

7 | Interim & Consultancy Because of the ever-changing environment within contact centres its sometimes vital to use experienced consultants on an Interim basis to successfully deliver projects or offer external advice to ensure the contact entre hits its immediate KPI's and SLA's. We have a vast network of people looking for short, medium and long-term contracts world-wide.

Our business divisions. Continued.



Roles we recruit for.

We support businesses within the industry with a wide variety of call centre roles. Typical roles we recruit for include…

• Head of Telesales • Account Manager • Vendor Manager • Business Development Manager • Business Development Director • Project Manager • Programme Manager • Interim Call Centre Consultant • Process Improvement Manager • Change Management Consultant • Service Delivery Manager • Head of Outbound • Head of Inbound Telephony • Sales & Marketing Director • Retentions Manager • Training Manager • Call Centre Trainer

• Call Centre Sales Advisor • Customer Services Advisor • Team Leader (Sales/Service) • Team Manager • Customer Services Manager • Sales Manager • Operations Manager • Call/Contact Centre Manager • Head of Call Centre • Operations Director • Sales Director • Customer Service Director • Head of Customer Experience • Head of Resource Planning • Resource Planning Manager • Resource Planning Analyst • MI Analyst



Clients we support.



Clients we support. Continued



Our mission statement.

“To provide our candidates and clients with a consultative, honest, high quality and efficient service which helps develop long term relationships, ensuring we become the preferred consultancy within the industry.“



Contact CCP.

Contact Centre Partners 34-36 High Road South Woodford London E18 2QL Tel: +44 (0) 20 3086 9911 Fax: +44 (0) 20 3006 8811 www.contactcentrepartners.com Twitter: @CCPRecruitment Travel: By train – we are approximately 5 minutes walk from South Woodford Station on the Central Line. By car – we are approximately 5 minutes drive from the Waterworks Roundabout on the A406. We are also approximately 10 minutes drive from Junction 4 on the M11.



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CCP | Corporate Brochure