BusinessApplicationsSpecialist

JobAnnouncement TheBusinessApplicationsSpecialist(BAS)ensuresthatinformationsystemsarekeptcurrentandalignwithCCOF’sstrategicdirectionandbusinessobjectives.TheBusinessApplicationsSpecialistmaximizesvalueandproductivityfromnewanddevelopingbusinesstoolsandsystems.TheBusinessApplicationsSpecialistsupportsallCCOFstaffintheirdailyuseoftheEcertsoftwarealongwithgeneraldesksidesupportfunctions.Workswithstakeholderstodevelopandgainbenefitsfromsoftwareandbusinesssystems.Helpsinarticulatingbusiness/operationalbusinessneeds,developingspecifications,aligningprojects,reviewingvendoroffersandensuringthatsoftwaredevelopmentmeetsCCOF’sneedsandisontime,onbudgetandimplementedtoCCOF’sfullbenefit.Reportsto:ManagerofBusinessApplicationsJobResponsibilitiesGeneralAdministration

• Hostand/orparticipateinregularcheck-inmeetingswithIntact(Ecert),andothervendorsasrequired(QuickBooks,PolicySaaS,etc.).

• ContinuetoexpandknowledgeandexpertisewithinEcertforallareasofKeyUseradministration

• EnsureCrystalReportssoftwareisuptodateandmaintainCCOFreportsandcertificates• Makesurebusinessapplicationsandmodulesarekeptcurrentandmaintainupdated

proceduraldocumentation• MeetwithIntactwhennecessarytostayuptodatewithnewfeaturesandexplorehowitcould

beappliedtothebusinesswithinternalpersonnel• MaintaingeneralknowledgeofCCOF’sserverstructureasitrelatestothedatabase.• OnsitesupportfordatabasetoolsandBIproducts(xmlexports,SSRSandTableau)• Tier2CCOF.ORGWebsiteadministrationandsupport• WorkwiththeTechnologyDirectorandvariousotherCCOFstafftocreatespecsfornew

functionality.Submittovendors• WorkwithbothCCOFLLCandCCOFInctointegratedatabasefunctionsincludingmutualuseof

systemandintegrationofsupportingmembersandotherdatabaseneedsinEcert.• OverseeandensureallReleaseDocumentationprovidedbyIntactandbecomeknowledgeable

innewfeaturesandbugfixes.• TestingandQAofEcertreleaseandothervariousbusinessapplications• AssistsBusinessApplicationsSupervisoryandTechnologyDirectorywithvariousprojecttasksas

assignedEndUserSupport

• ProvideTier1enduserapplicationsupportandassistanceforEcert• Providegeneraltechnicaldesksidesupporttoonsiteemployees• Providesupporttoremoteemployees• DocumentbugsandsubmittoIntactviathehelpdesksystem.• HelpCertManagementonnewEcertreleasefeatures.• Generatedataexportsforvariousprojectsincluding,butnotlimitedto,internalandexternal

requestsforinformation.• NewhirestafftrainingonCertbusinessapplications(Ecert)• Participateinstafftrainingandattendregularmeetings.

EssentialQualificationsandExperience

• A2-yearITDegreeora4-yearCollegeDegree(orequivalentworkexperience)• ExperiencewithCrystalReportssoftwareandreportcreation• ExperiencewithMicrosoftOfficeandAdobeproducts.• Generalexperiencesupportingbusinessapplications(withpreferenceforEcert).• PreviousHelpDeskortechnicalsupportexperience• Excellentcustomerserviceandorganizationalskills.• Timemanagementskillsandattentiontodetails.• Abletoworkindependentlyandtakeinitiativeinprovidingassistance• Excellentverbalandwrittencommunicationsskills.• Proficientattentiontodetailandastrongworkethic• Beabletoliftupto50lbs.

NicetohaveQualifications/Experience:

• Drupaland/orwebdevelopment.• SupportingSQLand/orSSRS• TableauorBIproducts

HIRINGPROCESSApplicationswillbeaccepteduntilthepositionisfilled.Interestedapplicantsshouldsubmitthefollowingdocumentation.PleaseSubmitallmaterialstoemployment@ccof.org.•CoverlettersummarizingyourinterestinCCOFandtheposition,qualifications,andcompensationrequirements•Currentresume•ListofthreeprofessionalreferencesIncompleteapplicationswillnotbeconsidered.

COMPENSATIONCCOFtakesprideinofferingcompetitivesalariesandexcellentbenefits.Thecompensationpackagewillbebasedontheapplicant’squalificationsandexperience.CCOFisanEqualOpportunityEmployer1/22/2018