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cbord_2014_ugc CARD408 GET

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1. Using GET to Better Serve Your Campus Presented by: Robert E. Thayer, III Manager, ClipperCard Office, Salem State University and Kyara Hartman, Campus Card Manager, Seattle Pacific University 2. oEstablished in 1854 as Salem Normal School oOccupies 112 acres on five campuses oLocated approximately 15 miles north of Boston, Massachusetts oEnrollment over 10,000 undergraduate and graduate students oEmployees 1200 oRepresenting 27 states and 57 foreign countries oOne of the largest state universities in the Commonwealth of Massachusetts. oSalem, MAWITCH CITY oHALLOWEEN (Over 300,000 visited in 2013) oBewitched TV show filmed on location in Salem oDisneys Hocus Pocus oRob Zombie, "The Lords of Salem 3. ClipperCard Program started July 2005 Identification Card Library Card Door Access Card On Campus Meal Plan card (Board Meals/Dining Dollars) ClipperCash account (Over $1.2 Million Spent FY14) Currently over 10,000 carded patrons Off Campus Merchant Program started Fall 2006 (Currently 30 Locations) All full-time day students have funds added to account each semester via required meal plans Program Facts 4. oEstablished in 1891 as Seattle Seminary and soon after became Seattle Pacific College and in 1977 became Seattle Pacific University oA private campus that sits on 40 acres located in a residential neighborhood oLocated approximately 3 miles north of downtown Seattle oEnrollment over 4,250 undergraduate and graduate students o Over 800 Employees oFamous Alumni Jeff Probst Host of CBS show Survivor attended in the 80s 5. Sea Pac Pass Program Facts Named in 2008 by a student focus group focusing the card on their Pass to the campus Identification Card Library Card Door Access Card On Campus Meal Plan card (Board Meals/Dining Dollars) Debit Dollar account (used for purchases at Mailing Services, the bookstore, printing and copying on campus, beverage vending machines and laundry rooms) Currently over 5,000 carded patrons Student/Staff/Faculty have 24/7 ability to add funds to their account and check their balances through GET via the web or a mobile device. 6. Agenda Goals General Account Overview Deposits Self Service Places Administrative Functions Mobile Functions 7. Goals Functions of Get GET Funds Account access Deposits Photo Upoad GET Food GET Places 8. General Account Overview: Account Balances 9. General Account Overview: Transaction History 10. General Account Overview 11. General Account Overview: Ask for funds 12. Deposits: Credit Cards 13. Deposits: Bill Me 14. Deposits: Bill Me Continued 15. Deposits: Bill Me Reporting 16. Self Service: Lost/found functions 17. Self Service: Contact information 18. Self Service: Photo Upload 19. 178 Submitted during Summer 2014 47 Accepted 26% Self Service: Photo Upload 20. Self Service: GET Food 21. GET Places: 22. Administrative Functions: Users 23. Administrative Functions: Photo Review 24. Administrative Functions: Reports 25. Administrative Functions: Customization 26. Mobile Functions 27. Get App 28. Summary View Account Details Increase Deposits=Increase spending/revenue Self Service Marketing potential Mobile Functions 29. Questions 30. Contact Info: Rob Thayer 978.542.2276 [email protected] http://www.salemstate.edu/clippercard Kyara Hartman 206.281.2841 [email protected] http://www.spu.edu/depts/card-services/