Miranda Castro2106 Virginia Ave Everett, WA 98201(425) 418-9255 Email: mirandacastro04@gmail.com

Objective Seeking a position where excellent customer service skills are vital and interpersonal communications are a key to success. I want to join a company that requires creative thinking, good team work, strong work ethic and a positive attitude.

ExperienceManager / Lead StylistFantastic Sam’s, Everett, WA2008 – 2011

Maintaining and exceeding standards of excellence in Guest Service, client retention and staff proficiency. In charge of supervising a busy clientele, maximizing revenue potential at every opportunity.

Manage the flow of communication; answering phones; routing and screening calls; greeting visitors; coordinating incoming and outbound mail; responding to inquiries and providing information about the spa.

Open and closing salon & spa, data entry, scheduling and re-scheduling appointments. Process payments, maintain a working knowledge of all spa services, amenities, and manage the schedule throughout the day.

Personal office AssistantToday’s Blend of Health, Monroe, WA2006 – 2008

Responsible and accountable for the coordination of information and support needed for the flow of patients, Data Entry, Scheduling, and re-scheduling appointments.

Managed all incoming and outbound calls. Opening and closing office, computer backup, funds deposits.

Medical Records ClerkMoses Lake Clinic, Moses Lake, WA2003– 2006

OSHA training, Familiar with medical terminology, and able to understand it. Pull charts, insert any lab or other results needed for review, special audits, peer

review, and refill requests.

Skills Detail oriented; ability to analyze projects and manage to completion; Microsoft office; Excel, Access. Work well in a fast paced environment.

Academic Achievements

Everett Community College- Everett, WA 2014-2016 – Business Administration CertificateParoba College- Everett, WA2006-2008 – Cosmetology License

References References available on request.