#CASEindiana @JohnPaff @WeTellYourStory

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Social Mediafor Customer Service

CASE Indiana 2014 Fall ConferenceMarian University, Indianapolis

#CASEindiana @JohnPaff @WeTellYourStory

2:30 a.m.

#CASEindiana @JohnPaff @WeTellYourStory

2:30 a.m.

#CASEindiana @JohnPaff @WeTellYourStory

2:30 a.m.

#CASEindiana @JohnPaff @WeTellYourStory

Are you creating moments like this?

#CASEindiana @JohnPaff @WeTellYourStory

1.5 million questions

#CASEindiana @JohnPaff @WeTellYourStory

#CASEindiana @JohnPaff @WeTellYourStory

#CASEindiana @JohnPaff @WeTellYourStory

“It hooked me on the brand. It’s the only service of its kind I recommend.”

#CASEindiana @JohnPaff @WeTellYourStory

#CASEindiana @JohnPaff @WeTellYourStory

#CASEindiana @JohnPaff @WeTellYourStory

#CASEindiana @JohnPaff @WeTellYourStory

Where to start?

#CASEindiana @JohnPaff @WeTellYourStory

Start with you.

#CASEindiana @JohnPaff @WeTellYourStory

Join the conversation.

#CASEindiana @JohnPaff @WeTellYourStory

“Terrible food… Had to choose between cold, hard pizza or cold shriveled ‘hot’ dog. #fail”

#CASEindiana @JohnPaff @WeTellYourStory

That tweet wasn’t a problem. It was an opportunity to correct a problem.

#CASEindiana @JohnPaff @WeTellYourStory

“Props for treating us right. Goes a long way in my book. Thanks!”

#CASEindiana @JohnPaff @WeTellYourStory

Be a champion.

#CASEindiana @JohnPaff @WeTellYourStory

People will be more interested in listening to your storyif first they feel you are truly interested in their story.

#CASEindiana @JohnPaff @WeTellYourStory

Weekly Resource:newsletter.nichols-co.com