Quality Contact Solutions provides quality call center solutions that achieve sales results. We exist because theworld is driven by sales. We deliver exceptional results because our company culture is vibrant and alive. Weoffer the solutions and services to make the most of your contact center dollars. We specialize in B2BOutbound Marketing, B2C Outbound Marketing, & Inbound Customer Service.

qualitycontactsolutions.com866.963.2889

B2B MembershipRenewals &Reinstatements

100% of telephonerenewals paid by creditcard

CASE STUDY

THE COMPANY

QCS' client is a professional organization that isrecognized as the voice for women in real estate,and the premier source for the development ofleaders in the real estate industry and beyond.They are a dynamic, accessible, and diversenetwork, linking each member to the tools,training, and support to develop their individualleadership potential and business goals. Theorganization identifies, supports, and promotesthe development of strong women businessleaders in the industry.

Nearly 70% of our client's members haveonly wireless numbers. With it being illegalto call wireless numbers using anautomatic dialing system (ATDS) withoutprior express written consent, we neededto mitigate any risk for potentialcompliance violations. QCS provided thesolution needed to call all wireless recordscompliantly using our non-ATDS complianttechnology.

We knew that sending invoices and waitingfor payments from the lapsed memberwould not be the most efficient approachto securing reinstatements. We sent zeroinvoices and had 100% of renewed lapsedmembers provide credit card paymentsover the phone. Productivity increased aswe did not have to follow up once theinvoice was sent.

The QCS team provided insights aroundthe outcome of each call. In a time whenCOVID was initially impacting the U.S., wewere able to report back to our client howmany members were citing they wouldn’trenew.

Some core components of our business tobusiness membership renewal &reinstatement program success included:

THE CHALLENGE

THE SOLUTION

The company had 2 primary goals:

01 Reinstate lapsed members.

Contact members approachingexpiration and accelerate therenewals process.

02

THE RESULTS

100%

of wireless phonenumbers dialed usingcompliant technology

of members satisfied. ZERO complaints

HIGHERROI

vs. the alternative ofmanual phone calls

ZEROINVOICES

sent; all paymentswere done via phone

100%

The QCS team has really exceeded our expectations. They came to the tableprepared with recommendations they learned from past experiences.

That helped instill confidence in our organization that QCS was the rightchoice.

— Senior Marketing Manager • QCS Customer

REQUEST PRICE QUOTE

A LITTLE ABOUT US...

We have a team of experts with specificexpertise in various disciplines of the

telemarketing industry. Each team memberstrives to give our clients the best possible

experience.

Industry Experts

Our team hates losing even more thanwe love winning, which creates an

environment that is motivated to driveperformance and make sure our clients

are successful.

Winning culture

We work with our clients to own the entireprocess, so they don’t have to. That means webuild it, we call it, we manage it, we report on

it, and we make it successful.

We make it easy

Our team is deeply rooted in theindustry. Drawing from a minimum of 10years of experience, we have the know-

how to help our clients succeed.

Proven Experience

We take pride in working hard and smart.We pair creativity and proven strategies

from years of experience to help ourclients exceed their goals.

Results