two Days, not two weeks in LareDo texas: Seamless Restoration Of Hotel Communications Platform

CASE STUDY: Homewood Suites by Hilton

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Business neeDs

• Ability to scale with ease• Fast and reliable communications• Economic communications solutions• Provisioning of high-tech features for staff and guests• Seamless transitioning from legacy PBX to hybrid VoIP• Accommodation for hundreds of proprietary phone extensions• Prevention of future communications interruptions• Advanced communications security measures

As a busy, 105-room hotel, the Homewood Suites by Hilton in Laredo, Texas can’t afford to have its communications network go down. Unfortunately, that’s exactly what happened in late October 2016. When Homewood Suites’ aged PBX crashed unexpectedly on October 24th, management knew they needed to take action immediately in order to get things back up and running for both the hotel staff and their guests.

Jim Wonsey, Director of IT Services for BRE Select, was quickly contacted for help in dealing with the urgent situation. Being familiar with the property’s needs and the advanced technology offered by Phonesuite, Jim suggested that Homewood Suites upgrade to a Managed VOICE Cloud Communication platform, by Phonesuite. This would help the hotel in the following key areas:

Jim Wonsey promptly reached out to Phonesuite with a distress email requesting immediate help in restoring hotel communications for Homewood Suites. While a technician was able to arrive on-site that same day and restore phones to minimal operating levels, the ultimate goal was to integrate a new, VoIP phone system, quickly and efficient-ly. The new, primary system was configured, and then up and running at 100% capacity by October 28th. From start to finish, the entire process was handled smoothly and without any hassle.

Jim stated: “Partners like Phonesuite are what I look for. What I really like about Phonesuite is that they understand the industry and do what is needed to bring the business back online and enhance their relationships. There weren’t questions on contract signing or payment for the solution. We worked on getting the business up and running, and worked the details out afterwards. That takes trust in your partnership.”

soLution

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The Game Changing architecture of the Managed VOICE platform pro-vides the BRE Select added “peace of mind” and up to .99999 reliability, due to a variety of automated fail-overs built into the platform, including 4G, POTS and other automated telephony connectivity options.

Today, Laredo Texas’ Homewood Suites by Hilton is loving its new Managed VOICE phone system by Phonesuite. Everything is running per-fectly, and the excitement about the system continues to grow. As hotel staff learn more about system features that can be deployed by them-selves and their guests, they become even more enthusiastic about the future. In a follow-up email to the hotel, general manager Gino Perez raved: “WOW... what a huge difference! The Phonesuite team gave us a smooth transition to this new system, and our staff is still training on all that this system can offer. We are very excited and can’t wait to see all of the positive results.

Overall, the experience resulted in:

“WOW... what a huge difference! The

Phonesuite team gave us a smooth

transition to this new system, and our staff is still training on all that this system can

offer. We are very excited and can’t

wait to see all of the positive results.”

Gino PerezGeneral ManaGer,

Homewood Suites by Hilton

BeneFits

Rapid DeploymentSmooth TransitioningAffordable Telephony

Rich and Exciting New FeaturesRelationship Building and Trust Reliable Communications Network

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Phonesuite is the single-sourced, hospi-tality communication solution for hotel managers and owners who need a reliable, simple-to-implement telephony platform that supports both SIP and analog phones. For over 25 years, Phonesuite has been the proven choice for modern, open-archi-tected integrated hotel communications for over 5,500 hotel installations. Our products, combined with our nationwide dealer support and engineering expertise, create reliable communication solutions that meet or exceed all hotel requirements. Our turnkey solution is also now available factory direct.

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