CASE STUDY

CORPORATER HELPSRAISE THE BAR FORGWINNETT COUNTY

With more than 800,000 citizens,Gwinnett County in suburban Atlantais the ninth fastest growing county inthe United States.

INDUSTRY: GOVERNMENT & NONPROFIT

Corporater Business Management Platform raises the bar for Gwinnett CountyWith more than 800,000 citizens, Gwinnett County in suburban Atlanta is the ninth fastest growing county in the United States and has been one of the country's fastest growing counties for years. During the period of 1980 to 2000, its population doubled.

The Customer

4,300+ Employees

59groups

Client Statistics43divisions

800strategic initiatives

Gwinnett County's approach to performance management had been largely project-focused, but they wanted to adopt a more comprehensive approach. They wanted to capitalize on best practices and raise awareness by defining success in measureable terms.

To do this, they needed to transition from their project-based perspective. They needed to define and align strategic objectives and initiatives with relative Key Performance Indicators (KPIs) and cascade these through the organization. This posed an information management challenge, requiring a system that was visual as well as functional.

The ChallengeInformation Management

The SolutionGwinnett County needed more than a product to track performance metrics. The Corporater Business Management Platform stood apart by demonstrating true commitment to the Balanced Scorecard methodology. Corporater also offered a mutually beneficial partnership that the county knew would be essential to the program's success.

Rick ReaganManager of Performance Analysis, Gwinnett County

“Corporater's entire team, from the technical experts to the executive leadership, has been instrumental in the successful deployment of our program. The entire leadership team has personalized our business relationship by demonstrating how much they want us to succeed at the Gwinnett County balanced scorecard initiative.”

The leadership at Gwinnett County wanted to take an innovative approach in defining and managing performance. This required blending traditional performance assessment practices with continuous improvement methodologies. To this end, the county created a performance analysis division in 2006. At the time, countydepartments applied multiple industry and county-specific metrics, but there was no single, consistent method for communicating overall performance.

The county's leadership team understood that performance was more than utilizing resources to get things accomplished. They sought to answer the question of how to enhance performance on a continuous basis and communicate that story to everyone.

At Gwinnett County, the administration, information management team, and end-users trained to become experts in the system and found it to be user-friendly. With minimal technical expertise, they can now performroutine system updates on their own. Corporater consultants also helped them refine the objectives and KPIsmeasured in their scorecards. Twelve scorecards are in place for more than 30 users across 13 departments:

· Community Services · Law · Corrections · Planning and Development · County Administrator · Police · Financial Services · Support Services · Fire and Emergency Services · Transportation · Human Resources · Water Services · Information Technology

The Corporater team from the technical experts working with county IT staff to Corporater's executive leadership — has been instrumental in the successful deployment of the program. The county has been impressed with how Corporater has responded to ideas from county management, encouraged product improvement input ideas from the customer base, and helped them effectively share scorecard data.

Gwinnett County has been able to transparently demonstrate the program it has built on the Corporater Business Management Platform. For example, the Balanced Scorecard was a central topic at the Board of Commissioners' Retreat, a forum where county leaders, elected officials, and the media learned about the program. The long-term objective is to make the system more visible to all citizens online.

Greater Transparency

The Corporater Business Management Platform has raised the performance bar for the county team. Continuous improvement commitments are now defined and regularly communicated in monthly director meetings with executive leadership. This information is used not only to gauge overall progress, but as a part of leadership performance appraisals.

Greater Accountability

Results

Corporater Business Management Platform in Gwinnett County

Business in Control

The Corporater Business Management Platform places strategy at the heart of enterprise performance management, ensuring that customers have everything they need to execute strategy and manage performance.

Our web-based business strategy software interface creates balanced scorecards, operational dashboards, strategy maps, strategic initiatives, enterprise reports, risk models, and related performance management disciplines, including quality improvements, financial resources, human resources, and others. Gwinnett County uses more than 800 strategic initiatives

across the 59 groups using the system. These are detailed in the system, allowing individuals to understand how they contribute to successfully in meeting outcomes.

Managing Initiatives

Global Locations

NORWAYHeadquarters Corporater AS Hillevågsveien 24 4016 Stavanger Norway+47 481 54 000

BRAZILCorporater do Brazil LtdaRua Vicente Ferreira, 57 – C15Jaguaré – São Paulo – SPCEP.: 05330-050Brazil+55 11 983553690

GERMANYCorporater GmbHBerliner Allee 4764295 DarmstadtGermany+49 6151 277 6060

INDIACorporater Asia Technologies Purva primus No. 236 5th. Floor Left Wing, OMR Thoraipakkam, Chennai, India+91 44 6653 1033

UNITED ARAB EMIRATESCorporater (Branch)Office 1901, Indigo Icon Cluster F.Jumeirah Lakes TowersP. O. Box: 309083Dubai, UAE+971 425 0298

UNITED KINGDOMCorporater UK Ltd.Finsbury House23 Finsbury CircusLondon EC2M 7EAUnited Kingdom+44 2038 240255

UNITED STATESCorporater, Inc.3001 Knox St Suite 285 Box #29 Dallas, Texas 75205USA+1 800 670 8942

ROMANIACorporater Perf Mgmt SRLRiverside Tower - 11th FloorSplaiul independentei 291-293

Romania+40 752 027 780

060042 Bucharest

SOUTH AFRICACorporater (Pty) LtdAutoparks House, Ground FloorCnr Cross Road and Park Crescent

Gauteng 2193 South Africa+27 846 454 718

Glenhazel, 2193

Corporater is a global software company that empowers medium and large organizations worldwide to manage their entire business on a rapid solution configuration business management platform that adapts to their

unique business model. We use our gains to make a social impact.

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