CASE STUDY 1

HT311 TOURISM & HOSPITALITY LAWDEPARTMENT OF TOURISM AND HOSPITALITYDECEMBER 2014

CLO 2: Demonstrate understanding and familiarity with different areas of law, code of conduct or policies applicable to tourism and hospitality operations.

INSTRUCTION TO STUDENTS1) Students are required to answer ALL questions.2) This case study should be prepared in group (4 students)3) Your answer should be in English.4) Plagiarism is NOT accepted. If caught to do so, a total of 5 marks will be deducted. 5) Date of submission before or on .

CASE 1 (AGENCY LAW)Azman is a lorry driver from Cameron Highlands, carrying fresh flowers to be delivered to Pretty Florist in Bangsar. Due to heavy rain, the road from Cameron Highlands to Tapah was closed where there were landslides in many places. Azman could not continue with the journey. Azman tried to reach his principal, Jeffry to inform him of the mishap and to get further instruction on what he must do, but failed. His cell phone also was out of battery. Azman decided to sell some of the flowers to the other road users who were also stranded on the road. Azman is an agent by .(10 marks)

CASE 2 (NEGLIGENCE)Madam Suria is a guest in Hotel Red. She is trying to close the window of her room when it shattered, injuring her arm. The putty around the window pane was old and decaying, a defect that could have been ascertained by reasonable inspection.Based on the above case, discuss the liability of the hotel.Proceed by:Certified by:Maisarah Binti ZakariahMohd Amin b. ZakariaCourse Coordinator HT618Head of Hospitality ManagementProceed by:Certified by:Maisarah Binti ZakariahMohd Amin b. ZakariaCourse Coordinator HT618Head of Hospitality ManagementProceed by:Certified by:Maisarah Binti ZakariahMohd Amin b. ZakariaCourse Coordinator HT618Head of Hospitality ManagementProceed by:Certified by:Maisarah Binti ZakariahMohd Amin b. ZakariaCourse Coordinator HT618Head of Hospitality ManagementProceed by:Certified by:Maisarah Binti ZakariahMohd Amin b. ZakariaCourse Coordinator HT618Head of Hospitality Management(10 marks)

Proceed by:Certified by:

Maisarah Binti ZakariahMohd Amin b. ZakariaCourse Coordinator HT311Head of Hospitality Management