CARMEN Z. MALDONADO 2536 Sand Arbor Circle Orlando, FL 32824 (407) 227-8172 bzoriada35@aol.com OBJECTIVE To obtain a position with an organization that will utilize my extensive experience and success in store management. SUMMARY OF QUALIFICATIONS Creative and accomplished professional who continually increases sales, profits, efficiency and morale. Maximize productivity and control costs by effectively using available manpower/resources. Experience in management of operations and personnel encompasses store turnarounds; opening and growing stores; sales; human resources; merchandising; daily reports; weekly walks; serving as Point of Contact for special events; compliance with company policies and standards; and ensuring a positive, safe environment for staff and customers. Expertise in hiring, training, coaching/developing and motivating teams to perform in any environment. Excellent rapport with people from diverse backgrounds; bilingual (English/Spanish). Outstanding skills in analyzing, organizing, planning, trouble-shooting and problem-solving. Flexible/adaptable; rapidly assimilate new products and procedures. EXPERIENCE Lowes- Kissimmee 2015- Present Work as a Store Manager and Sales Manager to increase sales, profits and staff retention. Responsible for ensuring successful merchandising and accurate pricing and monitoring budgets; and facility safety and maintenance. Handle hiring, training, supervising and evaluating of 50 personnel as well as inventory control. Maintain customer satisfaction through effective resolution of customer issues. Tractor Supply – Orlando, FL 2009 - 2015

Store Manager Work as a Store Manager and Sales Manager to increase sales, profits and staff retention. Responsible for ensuring successful merchandising and accurate pricing; monitoring budgets; and facility safety and maintenance. Handle hiring, training, supervising and evaluating of 50 personnel as well as inventory control. Maintain customer satisfaction through effective resolution of customer issues. Assist with store openings throughout the U.S. focusing on merchandising and cash control. Accomplishments: Integral role in continually increasing revenue and maintaining extremely low employee turnover. Sustain outstanding shrinkage (i.e. only $225 loss in last 6-month inventory control audit). Best Payroll Control in Region (2009-present). Best Set-up Presentation (Merchandising) in Region (2010 4th quarter). Stored ranked #1 in Region for warranty sales.

SEARS – various locations in Orlando, FL and NJ 1997 – 2009 Assistant Store Manager Functioned as a trouble-shooter in 3 locations - Altamonte Springs Mall with 100 employees; Florida Mall with 150 employees; and Fashion Square Mall (area’s training store) with 130 employees. Oversaw Appliances and Electronics Department. Responsible for sales; customer service/relations; hiring, coaching (daily basis), supervising and evaluating personnel; facilitating daily staff meetings; and resolving issues/problems with customers, receiving and operations. After performing research on competitors in area of appliances and electronics, reported data to Buying Office, along with suggestions on how to increase company’s revenue. Prepared daily reports and conducted weekly walks with staff, Store Manager and District Manager. Accomplishments: Integral role in increasing sales, profits and efficiency. Continually had one of the highest evaluations in the District. While at Ocoee store, was ranked #1 in sales of protection program which generated additional revenue. On executive walks, Appliance/Electronics Department was 100% on numbers, payroll, merchandising, etc. EXPERIENCE SEARS (continued)

Assistant Store Manager Responsibilities at the Florida Mall location (1½ years) and Fashion Square location (1½ years) similar to those listed above. Also assisted at other store locations when needed. M-I-T Store Manager Responsibilities similar to those listed previously, but at Orlando outlet store location with 90 staff. Accomplishment Initiated and implemented “Take It Home Today” appliances program which was later adopted company-wide. Assistant Store Manager Responsibilities similar to those listed previously, but at Ocoee location with 100 employees. Accomplishments: Increased Appliance Department sales from $6M to $9M. Reduce staff turnover from 4% to .01%. Store Manager P&L responsibility for NJ location with 50 employees (including one Assistant Manager and one Operations Manager). Handled closing down of this store which was in a bad location. Accomplishments: Improved staff morale, store appearance and merchandising which resulted in some sales increases. Maintained payroll under 99%. PERGAMENT HOME CENTER – Bronx, NY 1996 – 1997 Store Manager Opened a new location for this home decoration chain which entailed store set-up and staffing. Hired, trained, scheduled, supervised and evaluated 55 personnel. P&L responsibility for all aspects of operations, sales and customer service/satisfaction. Accomplishments: Successfully opened and grew this store. Beat plan by 6% and showed a profit through building/retaining an effective team, controlling expenses and excellent merchandising. Maintained payroll under 99%. MARTIN PAINTS – Bronx and Queens, NY

1983 – 1996 Store Manager Was transferred to this troubled store with 50 employees to turn it around. Accomplishments: Successfully brought this location from negative status to profitable status. Was tasked with closing all stores in Tri-state area when company ceased operations. Store Manager P&L responsibilities at troubled Bronx store with 40 employees. Accomplishments: Turned around store to #1 ranking (out of 40) from previous ranking of #25. EDUCATION Seminars/training in management of operations and personnel; sales; train-the-trainer; etc. AA degree - Bronx Community College (New York, NY)