Carls Jr Job Opportunity

7/27/2019 Carls Jr Job Opportunity

1/14

August 2, 2013

EEEaaattt llliiikkkeee yyyooouuu mmmeeeaaannn iiittt

INTERNAL CAREER OPPORTUNITIESOurpeople are the real advantage CKE enjoys over our competitors.

With the best people come the best products and service. Our people are at the"heart" of our company and our success.

All open positions will be posted internally for a minimum of five business days.

Outside recruiting may commence with internal postings.

Ensure that you meet the qualifications listed for the position of interest.

Process for submitting internal application:

Interested employees may apply by completing the attached internal jobapplication (also available on the intranet http://ckeanaweb/ ).

You must be in your current position or department for at least 1 year beforerequesting a transfer (At the discretion of the EVP, exceptions may apply to

restaurant employees)

Your current supervisor must sign the application, acknowledging your request.

Employees performance meets established work standards in the department. Current supervisor must obtain additional signature of approval from VP Level

(Corporate) or EVP Level (Operations)

A representative of the Human Resource Department will contact you regarding your

interest in the open position; an interview will be arranged between qualified

applicants and the hiring manager.
http://ckeanaweb/http://ckeanaweb/


2/14

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: R & M

Title: Combo Tech Lead

Reports to: Regional Facilities Manager

Location: Sacramento, CA Region 3

Available Date: 8/2/13

Summary: The Combo Tech Lead is responsible for the preventive maintenance, repair services, and

parts for commercial cooking, refrigeration, beverage, POS and other kitchen equipment.

This position will also perform carpentry and maintenance of architectural structures andgrounds for restaurants locations as directed by the Regional Facilities Manager.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

Provides leadership, training, and direction to Combo Tech Associate, I and II staff asneeded

Ability to determine root cause through troubleshooting systems, provides preventativemaintenance programs and repair services on restaurant equipment, refrigeration

equipment and building systems including but not limited to HVAC and electrical

systems

Ensures service order requests are responded to in a timely manner by dispatching theCombo Techs and vendors

Detects, documents, reports and resolves complex equipment issues resulting fromdefective materials and unusual conditions

Performs repairs to the facility including but not limited to carpentry, welding, patchingof walls, ceramic tile replacement/ installation, doors and hardware, painting, etc

Ability to coordinate and perform installs cooking, HVAC, refrigeration and electricalequipment

Effectively and safely operates standard maintenance tools such as power tools, basichand tools and basic electrical testing equipment

Maintains spare parts inventory in Company vehicle, restocking inventory and orderingof parts

Proper handling of company issued credit cards and Company vehicle Partners with service vendors in gathering information, reporting unusual issues and

problem resolution

Exercises resources to control costs, enhance efficiencies and meet commitments Other duties as assigned in response to changing business conditions and/or

requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

Approximately five (5) years experience in the HVAC/R, electrical and facilitiesmaintenance is required: Preferably within the food/restaurant industry

College level courses in air conditioning/refrigeration, electrical and electronicspreferred

Current EPA Freon handling Type II or above certification Must be able to pass a credit check Valid Drivers License and driving record in good standing is required Advanced knowledge of the following maintenance specialties/trades - HVAC/R,

restaurant equipment, basic plumbing, building maintenance, troubleshooting and

repair

Advanced knowledge of electrical, carpentry and preventative maintenance programs Ability to read and interpret blueprints, diagrams and equipment specifications Must be able to work on an on call basis approximately one week per month nights,

weekends and holidays

Experience in the proper handling of various chemicals (HAZMAT) Demonstrated ability to plan and prioritize tasks in a self-directed work environment

and maintain high levels of productivity without direct supervision


3/14


Department: R & M

Title: Combo Tech l

Reports to: Manager, Regional Facilities

Location: Orange County, CA Region 4


Summary: The Combo Tech I is responsible for following the preventive maintenance program, repair

services and parts for commercial cooking, refrigeration, beverage and other kitchen

equipment. This role will perform minor carpentry and maintenance of architecturalstructures and grounds for restaurant locations as directed by the Combo Tech Lead and

Regional Facilities Manager.

ESSENTIAL FUNCTIONS


Schedules repairs and follows preventative maintenance programs on restaurantequipment, refrigeration equipment, Point-of-Sale (POS) and building systems including

but not limited to HVAC and electrical systems

Provides thorough troubleshooting remotely in attempt to resolve minor equipmentissues

Performs minor repairs to the facility including but not limited to minor carpentry,patching of walls, ceramic tile replacement/ installation, doors and hardware, painting,

etc without direct supervision


Detects, repairs, documents clear concise activity and reports on improper faultyequipment

Responds to service order requests in a timely manner Responsible for completing work order and/or department forms and invoicing Maintains spare parts inventory in Company vehicle, restocking inventory and ordering

of parts

Proper handling of company issued credit cards and Company vehicle Assists restaurant staff in developing proper safety techniques when operating

restaurant equipment Maintains work area and equipment in a clean and orderly condition Other duties as assigned in response to changing business conditions and/or

requirements


Approximately six (6) months to (3) three years experience in the HVAC/R, electrical,and facilities maintenance is required: Preferably within the food/restaurant industry


Current EPA Freon handling Type II or above certification Must be able to pass a credit check Valid Drivers License and driving record in good standing is required Working knowledge of the following maintenance specialties/trades - HVAC/R,

restaurant equipment, basic plumbing, building maintenance, troubleshooting, and

repair

Working knowledge of electrical, plumbing, carpentry and preventative maintenanceprograms

Ability to read and interpret blueprints, diagrams and equipment specifications Must be able to work on an on call basis approximately one week per month nights,





4/14


Department: R & M

Title: Combo Tech Associate

Reports to: Manager, Regional Facilities

Location: Utah - Region 10


Summary: The Combo Tech Associate is responsible for following the preventive maintenance

program, repair services and parts for commercial cooking, refrigeration, beverage and

other kitchen equipment. This role will assist in the minor carpentry and maintenance ofarchitectural structures and grounds for restaurant locations as directed by the Combo Tech

Lead and Regional Facilities Manager.

ESSENTIAL FUNCTIONS


Assists with schedules, repairs and follows preventative maintenance programs onrestaurant equipment, refrigeration equipment, Point-of-Sale (POS) and building

systems including but not limited to HVAC and electrical systems

Provides thorough troubleshooting remotely in attempt to resolve minor equipmentissues

Assists with minor repairs to the facility including but not limited to minor carpentry,patching of walls, ceramic tile replacement/ installation, doors and hardware, painting,

etc without direct supervision


Detects, repairs, documents clear concise activity and reports on improper faultyequipment

Responds to service order requests in a timely manner Responsible for completing work order and/or department forms and invoicing Maintains spare parts inventory in Company vehicle, restocking inventory and ordering

of parts

Proper handling of company issued credit cards and Company vehicle Assists restaurant staff in developing proper safety techniques when operating

restaurant equipment Maintains work area and equipment in a clean and orderly condition Other duties as assigned in response to changing business conditions and/or

requirements


Approximately zero to six (6) months experience in the HVAC/R, electrical and facilitiesmaintenance is required: Preferably within the food/restaurant industry


Current EPA Freon handling Type II or above certification Must be able to pass a credit check Valid Drivers License and driving record in good standing is required Working knowledge of the following maintenance specialties/trades - HVAC/R,

restaurant equipment, basic plumbing, building maintenance, troubleshooting and

repair

Basic knowledge of electrical, plumbing, carpentry and preventative maintenanceprograms

Ability to read and interpret blueprints, diagrams and equipment specifications Must be able to work on an on call basis approximately one week per month nights,





5/14


Department: Training & Development

Title: Centralized Training Manager

Reports to: Sr. Training Manager

Location: Houston, TX


Summary: The Centralized Training Manager is responsible for training new Company and franchise

restaurant management staff on restaurant operations procedures, policies and operational

standards (The General Manager Training Program). This position travels to San Antonio,Austin and/or Dallas as needed to ensure trainees successfully complete the GM Training

Program and guidelines.

ESSENTIAL FUNCTIONS


Partners with the CMT (Certified Management Trainer) in providing the best trainingenvironment and experience for each GMT (General Manager Trainee) and/or GMIT

(General Manager in Training)

Ensures the restaurant training facility (Certified Training Restaurant) exemplifies thehighest standards and quality of restaurant operations and maintains CMT certification

annually

Manages the training materials for all GMTs/GMITs during the training process

Tracks the training progression of all GM Trainees, provides periodic reports and otherrequired training documentation to the Regional Training Manager

Participates in and supports new restaurant openings and new product rollouts Supports regional training initiatives during times when no GM Trainees are in the

restaurants (i.e. during class weeks)

Assists with regional workshops and other training activities Participates and attends scheduled General Managers' meetings in the region, to report

on training activities

Participates in Company meetings, webinars and conference calls Attends seminars and other educational resources to remain current Other duties and/or special projects as assigned in response to changing business

conditions and/or requirements


Approximately five (5) to (7) years of any combination of experience and/or education,that demonstrates a commanding knowledge in training & development, restaurant

operations preferably in a General Manager role

Previous training and operations experience Strong restaurant operational and technical knowledge Ability to travel as business dictates, regional travel required Develops and maintains an intimate understanding of business operations Outstanding interpersonal relationship building and employee coaching skills Excellent written and verbal communication skills, ability to communicate effectively

with all levels of management both internally and externally Demonstrated ability to effectively plan and deliver oral and written communications Must have excellent planning, prioritizing, organizational and problem solving skills Strong work ethic; commitment to seeing duties completed at a high standard of quality Flexibility to handle multiple projects simultaneously and accommodate shifting

business priorities


6/14


Department: Training & Development

Title: Regional Training Manager (2 Openings)

Reports to: VP, Training & Development

Location: Dallas, TX - Region 8 & Utah - Region 10


Summary: The Regional Training Manager is responsible for providing all restaurant training,

development and education services within their assigned region.

ESSENTIAL FUNCTIONSMay perform any or all of the following duties:

Partners with Vice Presidents, Operations (VPOs), Regional District Operations (RDOs)and District Managers (DMs) to determine training needs

Analyzes operational and developmental opportunities, develops strategic regionalsolutions that support our field operations

Designs training strategy plans that meet established timelines and budget parameters Conducts training, development and education sessions, evaluates their effectiveness

and provides training materials and feedback to the appropriate departments and/or

individuals

Identifies and implements process improvement capabilities to drive business results

Performs the 12 week Basic Management training process for newly hired managers Establishes Company training restaurants locations within region and continuously

monitors measures to achieve processes, quality standards and commitments

Plans, directs, and coordinates the training of new product rollouts within the region Other duties as assigned or requestedPOSITION QUALIFICATIONS/CORE COMPETENCIES

Approximately three (3) to five (5) years experience in a General Manager or multi-unitsupervisory role

Field training experience in retail/restaurant organization preferred Must be able to pass a credit check Valid Drivers License and driving record in good standing is required Outstanding interpersonal relationship building and employee coaching skills Excellent written and verbal communication skills, ability to communicate effectively

with all levels of management both inside and outside of the company

Flexibility to handle multiple projects simultaneously and accommodates shiftingbusiness priorities

Strong work ethic; commitment to seeing duties completed at a high standard of quality Proficient in all Microsoft Office programs including Word, PowerPoint and Excel Excellent presentation skills required Must be able to work as a team and independently


7/14


Department: Corporate Human Resources

Title: Receptionist

Reports to: Corporate Human Resource Manager

Location: Carpinteria, CA


Summary: The Receptionist is responsible for operating a multi-line telephone system to answer

incoming calls and directs callers to appropriate employee(s). Greets employees and

visitors entering the front lobby.ESSENTIAL FUNCTIONS


Answers incoming telephone calls, determines purpose of callers, and forwards calls toappropriate employee(s) or department

Transfers calls to an employees voice mailbox when the employee is unavailable Takes and delivers messages when appropriate employee(s) are unavailable as needed May retrieves messages from general voice mail box and forwards to appropriate

employee(s)

Answers questions about company and provides callers with address, directions andother information

Greets and monitors on-site visitors, determines nature of business and announcesvisitors to appropriate employee

Monitors visitor access and issues visitor passes as needed Updates corporate phone directory regularly May assists with other related clerical duties such as filing and collating as assigned Other duties and/or special projects as assigned in response to changing business



Approximately 6 months to 1 year of experience working within an corporate officeenvironment or front lobby

Experience with Multi-Line or Switchboard operation, preferred Flexibility to handle multiple call simultaneously and fluctuating foot traffic Basic knowledge of Microsoft Office Excel and Word Excellent written and verbal communication skills, ability to communicate effectively

with all levels of management both internally and externally

Excellent customer service skills, ability to establish strong working relationships withinternal and external partners.

Ability to work independently


8/14


Department: Corporate Real Estate

Title: Lease Accounting A/R Specialist

Reports to: Lease Accounting Supervisor

Location: Anaheim, CA


Summary: The Lease Accounting A/R Specialist is responsible for tracking receivable billing, invoicing,

day-to-day processing, billing of franchise, third-party and sublease-related properties.


Processes and bills of franchise, third-party and sublease-related accounts; processes alllease-related receivables including base rent, percentage rent and CAM

Audits current property base rent receivable roll report against previous month-endreport

Data entry of base rent and CAM receivables into SLIM for PeopleSoft upload Enters supplemental obligations from CAM various receivable reports Inputs the percentage rent receivable amounts into SLIM Payment History from the

Percentage Rental Statements

Prepares a CSV (Comma Separated Value) for monthly post to the public drive Researches rent tax on supplemental obligations for Florida and Arizona Develops and distributes rental increase notices Other duties as assignedPOSITION QUALIFICATIONS/CORE COMPETENCIES

Approximately one to two years experience working in an accounting role in commercialproperty management environment preferred

Excellent written and verbal communication skills, ability to communicate effectivelywith all levels of management both inside and outside of the company

Strong work ethic; commitment to seeing duties completed at a high standard of quality Basic knowledge in Real Estate Principles and Business Accounting Working knowledge of Microsoft Office Suite, Google, and PeopleSoft, or experience

working with similar accounting systems Strong organizational and prioritization skills; work load fluctuates daily, must be able to

prioritize projects


9/14


Department: Treasury

Title: P Card Specialist

Reports to: P Card Manager



Summary: The P Card Specialist is responsible for maintaining over 600 individual and department

credit cards totaling over ten million in annual spending. Through employee education, the

P Card Specialist assists in significantly increasing the Company's income in the form ofrebates by promoting P Card spending throughout the Company.

ESSENTIAL FUNCTIONS


Audits P Card statements for compliance with the companys policies and procedures(business meals, entertainment, etc)

Performs P Card administration duties ordering new cards, closing cards, adjustinglimits, dispute and/or fraud and declines

Resolves issues, drives compliance and provides assistance as needed to all cardholdersin the Company

Prepares weekly re-class for PeopleSoft journal entry upload and weekly payment (ACH -Automated Clearing House) for P Card processor

Completes checklists for new card issuance, cancellation of cards, limit adjustments,disputes and period-end procedures

Prepares supporting documents for quarterly SOX compliance review and annual boardof equalization audit, internal audit and external audit

Strong problem resolution, provides assistance and educates P Card holders Other duties as assignedPOSITION QUALIFICATIONS/CORE COMPETENCIES

Approximately two to three years of experience in an office support role Proficient in MS Word & Excel, PeopleSoft or similar GL system and Google Working knowledge of accounting principles; reconciliations and journal entries

Excellent written and verbal communication skills, ability to communicate effectivelywith all levels of management both internally and externally

Exhibits ability to handle multiple tasks/projects, at times for multiple departments withstrict deadlines

Strong work ethic, ensures proper handling of sensitive information, demonstrates ahigh level of confidentiality


10/14


Department: Loss Prevention

Title: Communications Center Lead

Reports to: Asset Protection Manager



Summary: The Communications Center Lead is responsible for providing supervision and coordinating

day to day activities of the CKE Communications Center. Supports field partners and assists

in the development of best practice processes and procedures.ESSENTIAL FUNCTIONS


Leads operations, ensures successful execution of standard protocols Provides planning, scheduling, leadership, guidance and support to staff, three

Communication Center Operators

Motivates and provides training to leverage strengths for positive impacts Provides recommendations and appropriate measures to improve performance of the

department

Possess the ability to operate and perform the following; alarm monitoring, alarmprogramming, digital video recorder programming, access control monitoring, access

control programming, document and process incident reports, process service requestand prepare service related invoices

Provides technical support and technical analysis; ability to provide thoroughtroubleshooting remotely in attempt to resolve minor equipment issues

Responds to alarms, monitor systems, conducts tests and performs updates Updates and maintains information within databases for incident reports, service,

invoicing, access control and various other logs; documentation and reporting of all

actions taking place is crucial, must be clear and concise

Prepares, analyzes and distributes reports by period, quarter and fiscal year Creates and prepares reports, gathering necessary data for reporting purposes Programming alarm, video and access control systems for proper operation and

efficiency

Must be technically savvy, complete understanding of how equipment operates andfamiliarity of various models, makes, and operation

Work load fluctuates daily, must be able to prioritize projects - understanding whatfactors necessary in order to effective handle tasks - must be able to multi-task, various

projects and requests simultaneously

Other duties as assignedPOSITION QUALIFICATIONS/CORE COMPETENCIES

Approximately two to three years experience in a leadership or supervisory role Three to five years experience in a communications or call center environment Strong Leadership skills, experience with skills development and coaching Excellent written and verbal communication skills, ability to communicate effectively

with all levels of management both inside and outside of the company Excellent customer service skills, ability to establish strong working relationships with

internal and external partners

Proficient in all Microsoft Office Suite and Google; working knowledge of Manitoupreferred

Must be able to work well under pressure Analyze complex variable situations and identify appropriate courses of action Strong work ethic, ensures proper handling of sensitive information, demonstrates a

high level of confidentiality

Demonstrates the ability to follow through with commitments Excellent accuracy and extreme attention to detail


11/14


Department: Loss Prevention

Title: Communications Center Operator

Reports to: Communications Center Lead



Summary: The Communication Center Operator is responsible for monitoring systems and responding

to alarm signals for all company owned restaurants. The Operator provides technical

support, technical analysis and troubleshooting for all equipment.ESSENTIAL FUNCTIONS


Operates and performs the following; alarm monitoring, alarm programming, digitalvideo recorder programming, access control monitoring, access control programming,

documents and processes incident reports

Conducts tests, performs updates, processes service requests and prepares servicerelated invoices

Updates and maintains information within databases for incident reports, service,invoicing, access control and various other logs; documentation and reporting of all

actions taking place is crucial, must be clear and concise

Prepares, analyzes and distributes reports by period, quarter and fiscal year

Programs alarm, video and access control systems for proper operation and efficiency Provides thorough troubleshooting remotely in attempt to resolve minor equipment

issues

Creates and prepares reports, gathering necessary data for reporting purposes Must be technically savvy, complete understanding of how equipment operates and

familiarity of various models, makes and operations

Work load fluctuates daily, must be able to prioritize projects, possesses a clearunderstanding what factors are necessary in order to effectively perform tasks

Must be able to multi-task, various projects and requests simultaneously Other duties as assignedPOSITION QUALIFICATIONS/CORE COMPETENCIES Approximately one (1) to two (2) years experience in a communications or call

center environment

Excellent written and verbal communication skills, ability to communicate effectivelywith all levels of management both inside and outside of the company

Excellent customer service skills, ability to establish strong working relationships withinternal and external partners

Proficient in all Microsoft Office Suite and Google; working knowledge of Manitoupreferred

Must be able to work well under pressure Strong work ethic, ensures proper handling of sensitive information, demonstrates a

high level of confidentiality

Demonstrates the ability to follow through with commitments Excellent accuracy and extreme attention to detail


12/14


Department: Corporate Accounting

Title: Director, Corporate Accounting

Reports to: VP, Assistant Controller



Summary: The Director, Corporate Accounting is responsible for all aspects ofthe Companys

accounting period close process.


Strong Leadership skills; provides coaching, skills development, guidance and support tostaff; approximately four (4) employees

Coordinates accounting period closing process Directs period closing process for operating concepts and general accounting Manages corporate consolidation and internal financial reporting process Oversees balance sheet account reconciliation processes and income statement analysis Analyzes corporate general and administrative expense Prepares statement of cash flows Accounting for gift card program and marketing related efforts

Review of significant contracts for accounting-related considerations Participates in the identification, selection and implementation of appropriate

accounting policies, procedures and internal controls

Ensures that accounting policies and procedures and internal controls are consistentlyfollowed

Supports SOX 404 monitoring requirements Supports SEC reporting and other financial reporting Reviews analyses for management support Reviews general accounting analyses and schedules provided to external auditors Assists in the resolution of any potential audit and review findings Works on special projects and addresses business and financial ramifications of

significant and/or unusual transactions, as needed

Participates in company meetings, webinars and conference calls Attends seminars and other educational resources to remain current Other duties and/or special projects as assigned in response to changing business



Approximately five (5) to seven (7) years of any combination of experience and/oreducation, that demonstrates a commanding knowledge in accounting, finance or

related field; Bachelors degree preferred

Minimum of two (2) years post Big 4 Corporate Accounting/Finance experiencepreferred

Big 4 Public Accounting experience (managerial role preferred) CPA license Proficient in Microsoft Office Suite, Google and experience working with ERP systems Outstanding interpersonal relationship building and employee coaching skills Must have the ability to determine expectations, effectively measure processes, quality

standards and commitments

Excellent written and verbal communication skills, ability to communicate effectivelywith all levels of management both internally and externally

Ability to use independent thinking and professional judgment Rational decision making, negotiating and influencing skills Ability to establish strong working relationships with internal and external partners


13/14


Department: Accounts Payable

Title: Accounts Payable Associate

Reports to: Sr. Supervisor Accounts Payable



Summary: The Accounts Payable Associate is responsible for performing accounting and clerical tasks

related to the efficient maintenance and processing of accounts payable transactions.


Performs accounts payable functions Prepares batches of invoices for data entry Processes high volume of invoices for payment adhering to policies and procedures Reviews and matches invoices verifying accuracy in coding, appropriate approval(s) and

amounts

Prepares Vendor Add/Changes documents as needed Carefully reviews and checks the accuracy of finished work Assists in general administrative tasks Participates in company meetings, webinars and conference calls Other duties and/or special projects as assigned in response to changing business



Approximately up to one (1) year of any combination of experience and/or education,that demonstrates a commanding knowledge in general accounting, accounts payable

or equivalent field

Basic knowledge in Microsoft Office Suite, Google and PeopleSoft or experience workingwith similar accounting systems

Strong organizational skills and attention to detail Demonstrates sound judgment Strong work ethic; commitment to seeing duties completed at a high standard of quality Excellent written and verbal communication skills, ability to communicate effectively

with all levels of management both internally and externally

Possessing a demonstrated ability to process a high volume of transactions (data entry)


14/14


Department: Technology Infrastructure

Title: Director, Restaurant Services

Reports to: VP, IT



Summary: The Director, Restaurant Services is responsible for directing the Restaurant Data, POS

Implementations, IT Quality Assurance, Restaurant Technical Support Center and 3rd

Level Support

Restaurant functions. This position is responsible for minimizing the impact of system issues on our

ability to successfully operate our restaurants.

ESSENTIAL FUNCTIONS


Strong Leadership skills; provides coaching, skills development, guidance and support to staff;approximately 15 + employees

Establishes policies and procedures for multiple departments and ensures all efforts are well alignedwith the Companys strategic direction

Interprets, executes and recommends modifications to broad functional policies and procedures Determines expectations, effectively measures processes, quality standards and commitments Establishes structure and processes to plan long term business plans and resources effectively Collaborates with IT Management Team in the prioritizing projects, work tasks and allocating

resources

Develops and administers budgets and monitors variances for functional areas Plans, delegates and oversees assigned work tasks and/or projects to staff and evaluates results Directs the efforts of subordinates to accomplish a stable, secure, reliable and cost effective POS

infrastructure

Responsible for conducting interviews, screening potential employees and hiring new staff Manages multiple projects with various internal and/or external partners Partners with Sr. Mgmt and outside vendors to optimize the operation of our restaurants in an effort

to maximize profitability and customer service

Frequent interaction with Executive Management, franchisees, outside vendors and internal partners Ensures the ongoing compliance with PCI and SOX regulations Provides accurate and timely status updates to appropriate parties Possesses strong follow through ability Demonstrates strong technical/functional proficiencies and knowledge in areas of expertise Solid technical understanding of POS related hardware, software, networks and operating systems Able to work remotely, after hours as needed Participates in company meetings, webinars and conference calls Attends seminars and other educational resources to remain current Other duties and/or special projects as assigned in response to changing business conditions and/or

requirements


Approximately eight (8) to ten (10) years of any combination of experience and/or education, thatdemonstrates a commanding knowledge in managing POS software, changes and deployments

Detailed understanding of Restaurant POS and PCI regulations Demonstrated ability to design and direct the successful implementation of sophisticated

management and measurement practices resulting in quantifiable improvements in software quality

and support metrics

Outstanding interpersonal relationship building and employee coaching skills Demonstrates strong planning, quantitative and reasoning skills Excellent customer service skills, ability to establish strong working relationships with internal and

external partners

Advanced communication skills (written/verbal), with emphasis on demonstrated ability to translatecomplex concepts between business and technical groups

Strong work ethic; commitment to seeing duties completed at a high standard of quality Ability to identify viable operational process improvements with metrics and risk analysis,

implementing changes in systems and procedures

Flexibility to handle multiple projects simultaneously and accommodate shifting business priorities

Documents

Carls Jr Job Opportunity