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© HTS3 2017 | Page 1
Caring for the Patient:
Not the Technology
© HTS3 2015 | Page 2
• Turnaround
Strategy
• Financial
•Operations
•Corporate
Compliance
• Board
Development
•Regulatory Compliance and Accreditation Preparation
• Lean Process Improvement
•CHNA
•Gaffey Revenue Cycle Management
•CrossTX Population Health Platform
•Optimum Productivity
• Execuitve Recruiting
• Interim Executive Placements
•Mid-level and Specialty Placements
Formerly known as Brim
Healthcare we have a
45 year track record of
delivering superior
clinical & operating
results for our clients.
We believe that the combination of People, Process & Technology transforms healthcare & provides the required
results
Our Company
Our Executive Team
has experience in
managing hospitals
from multi-billion $
healthcare systems to
community hospitals
Our Team Our Mission
Management Placement Consulting Technology
Who We Are
Building Leaders – Transforming Hospitals – Improving Care
www.CrossTx.com
CrossTx is a premier, cloud-based whole-person care
coordination platform that improves the quality of care through
innovative technology.
© HTS3 2015 | Page 4
Faith M Jones, MSN, RN, NEA-BC
Director of Care Coordination and Lean Consulting
Faith Jones began her healthcare career in the US Navy over 30 years ago. She has worked in a variety of roles in clinical practice, education, management, administration, consulting, and healthcare compliance. Her knowledge and experience spans various settings including ambulance, clinics, hospitals, home care, and long term care. In her leadership roles she has been responsible for operational leadership for all clinical functions including multiple nursing specialties, pharmacy, laboratory, imaging, nutrition, therapies, as well as administrative functions related to quality management, case management, medical staff credentialing, staff education, and corporate compliance. She currently implements care coordination programs focusing on the Medicare population and teaches care coordination concepts nationally. She also holds a Green Belt in Healthcare and is a Certified Lean Instructor.
Brad Putnam CrossTx, Director of Customer Success Brad served as Executive Director of HealthShare Montana, the Health Information Exchange for the state of Montana for three years, where he helped to forge relationships with millions of patients. Prior to his efforts in the healthcare industry, Brad founded and acted as president and CEO of Digital Compliance,
LLC. Under his leadership, the company grew from pioneer to industry leader providing information on over 1,000 service providers to well over 2000 companies throughout the country.
© HTS3 2017 | Page 6
Instructions for Today’s
Webinar • You may type a question in the text box if you have a question during
the presentation
• We will try to cover all of your questions –but if we don’t get to them
during the webinar we will follow-up with you by e-mail
• You may also send questions after the webinar to Faith Jones or Brad
Putnam (contact information is included at the end of the
presentation)
• The webinar will be recorded and the recording will be available on
the HealthTechS3 web site
www.healthtechs3.com
HealthTechS3 hopes that the information contained herein will be informative and helpful on industry topics. However, please note
that this information is not intended to be definitive. HealthTechS3 and its affiliates expressly disclaim any and all liability,
whatsoever, for any such information and for any use made thereof. HealthTechS3 does not and shall not have any authority to
develop substantive billing or coding policies for any hospital, clinic or their respective personnel, and any such final responsibility
remains exclusively with the hospital, clinic or their respective personnel. HealthTechS3 recommends that hospitals, clinics, their
respective personnel, and all other third party recipients of this information consult original source materials and qualified
healthcare regulatory counsel for specific guidance in healthcare reimbursement and regulatory matters.
© HTS3 2017 | Page 7
Objectives Upon completion of the webinar, the
participant will be able to:
• Understand the link between caring, relationship building, and patient engagement
with patient outcomes
• Gain awareness of how healthcare professional burnout related to technology effects the care
provided
• Evaluate technology solutions that are
responsive to changes and simplify processes
© HTS3 2017 | Page 8
Triple Aim
© HTS3 2017 | Page 9
Quadruple Aim
Better Health for the Population
Lower Costs Through Improvements
Work life Improvements of those who Deliver
Care
Better Care for Individuals
© HTS3 2017 | Page 10
“ Physician burnout is associated with reduced adherence to treatment plans, resulting in negatively affected clinical
outcomes”
1
Science behind Burnout
http://www.annfammed.org/content/12/6/573.full.pdf+html
© HTS3 2017 | Page 11
Identifying Burnout
HOW DO I KNOW IF I'M BURNED OUT? • “Burnout has been described as the inverse of wellness.
Wellness is the state of good physical, mental, and emotional health, which puts burnout on the other end of that spectrum. Many providers are somewhere in the middle, exhibiting some or all of these signs of burnout:
– Emotional Exhaustion- feeling emotionally depleted and no
longer able to give to others emotionally
– Depersonalization/Cynicism- having a distant or uncaring attitude toward patients and work
– A Low Sense of Personal Accomplishment- a tendency to negatively regard yourself and your accomplishments at work.”
https://www.soulhoneycoaching.com/
© HTS3 2017 | Page 12
Addressing the 4th Aim
From Triple to Quadruple Aim:
Care of the Patient
Requires Care of the Provider
EXPANDED ROLES
• Expanding the role of nurses and other clinical staff in the practice to work to the highest level of licensure
APPROACHES TO WORKFLOW
• Team based documentation
• Pre-visit planning
• Co-locating for communication
http://www.annfammed.org/content/12/6/573.full.pdf+html
© HTS3 2017 | Page 13
Team Based Care
www.CrossTx.com
CrossTx is a premier, cloud-based whole-person care
coordination platform that improves the quality of care through
innovative technology.
© HTS3 2017 | Page 15
CrossTx Whole-Person Care Platform
CrossTx is a premier, cloud-based whole-person care platform that improves the overall patient experience while reducing costs
and driving revenue.
© HTS3 2017 | Page 16
Burnout on Technology
Nurses are inundated with technology platforms that currently exist in silos, making for tedious documentation process and burnout.
1HIMSS, Spring Cleaning – The Informatics Version by Judith A. Effk and Charlotte A. Weaver (Summer 2016).
2Transform Healthcare, Technology Tools and Mindfulness Strategies Help Nurses Manage Stress, January 13, 2017.
• EHR's are data treasures piled into
the rafters1
• 90% of nurses are dissatisfied with
their EHR1
• Nurses spend at little as two hours
per 12 hour shift with patients2
• 1/3 of nurse shifts are spent
interacting with technology2
© HTS3 2017 | Page 17
Take a Leap
• Don't be afraid to take a leap with technology.
• Simplify, simplify, simplify! Use tech to simplify
tech.
• Streamline communication.
• Have the right information for the right patient at
the right time.
© HTS3 2017 | Page 18
What to look for...
– Bigger companies don't always have better
solutions and often come with difficult to
navigate bureaucratic baggage.
– Smaller companies are often more nimble
and hungrier for your business.
– Make sure the individual/team investigating
a new solution clearly understands the use
case.
– It's ok to make a change to workflow to
accommodate a new solution IF the reward
on the back end is high enough (i.e. more
revenue/less labor/better patient care)
© HTS3 2017 | Page 19
What to look for...
• Ask to contact the vendor's existing
clients for reference and act on it.
(Ask about their integration
experience) • Ask if you can try before you buy. • Do your due diligence!
• Don’t take the first offer and don't be
afraid to walk away.
• Make sure there are service levels in
the contract and hold the vendor to
them after execution.
© HTS3 2017 | Page 20
Upcoming Events
Data Driven Approach to Medicare Wellness: Good for the Patient, Good for the Practice Host: Faith M Jones, MSN, RN, NEA-BC Date: August 17 Time: 12:00pm CT Register Here: http://bit.ly/2swmOht
National Patient Safety Goals – Improving Hospital Safety and Quality – Part I Host: Carolyn St.Charles, RN, BSN, MBA, Regional Chief Clinical Officer Date: September 8, 2017 Time: 12:00pm CT Register Here: http://bit.ly/2sDNQDp
8 Practical Approaches for Interim Leaders Host: Mike Lieb, Vice President - Interim Services HealthTechS3 Date: September 14, 2017 Time: 12:00pm CT Register Here: http://bit.ly/2sDrO3A
© HTS3 2017 | Page 21
THANK YOU!
Faith M Jones, MSN, RN, NEA-BC
HealthTechS3
Brad Putnam
CrossTx
