Career Advancement and Career Advancement and Performance ManagementPerformance Management

Gary J. ReidGary J. ReidLead Public Sector Management SpecialistLead Public Sector Management Specialist

The World BankThe World BankMarch 28, 2008March 28, 2008

Core challengesCore challenges

Personnel management is embedded Personnel management is embedded in performance-focused in performance-focused organizational management practices organizational management practices

Personnel management policies and Personnel management policies and practices link career prospects to practices link career prospects to performance:performance:• Make a career an attractive option Make a career an attractive option • Ensure career advancement reliably Ensure career advancement reliably

depends on likely future performancedepends on likely future performance

Performance-focused Performance-focused Organizational Management Organizational Management

Practices HierarchyPractices Hierarchy Policy management process focused Policy management process focused

on resultson results Budget process focused on resultsBudget process focused on results Organizational unit management Organizational unit management

focused on resultsfocused on results Personnel management focused on Personnel management focused on

resultsresults

Linking Career Prospects to Linking Career Prospects to PerformancePerformance

Make a career an attractive optionMake a career an attractive option Ensure career advancement depends Ensure career advancement depends

on likely future performanceon likely future performance

Make a Career an Attractive OptionMake a Career an Attractive Option

Rewarding workRewarding work Potential for human capital growthPotential for human capital growth Potential for salary growth Potential for salary growth

commensurate with one’s human commensurate with one’s human capital growthcapital growth

Rewarding workRewarding work Complementary inputsComplementary inputs Good managementGood management

• Clarity of purposeClarity of purpose What immediate tasks are supposed to accomplish is clearWhat immediate tasks are supposed to accomplish is clear How immediate tasks contribute to organizational How immediate tasks contribute to organizational

performance is clearperformance is clear• Shared purposeShared purpose

Teamwork is encouragedTeamwork is encouraged Rewards tied to organizational unit performanceRewards tied to organizational unit performance

• Regular, timely feedbackRegular, timely feedback Positive feedback on things well donePositive feedback on things well done Constructive feedback on things not so well doneConstructive feedback on things not so well done

• Supportive managementSupportive management• Transparency and fairness in personnel management Transparency and fairness in personnel management

actionsactions• Autonomy where appropriateAutonomy where appropriate

Potential for human capital growthPotential for human capital growth On-the-job learningOn-the-job learning

• ContentContent Job-specific knowledge & skillsJob-specific knowledge & skills Organization-specific knowledge & skillsOrganization-specific knowledge & skills Professional knowledge & skillsProfessional knowledge & skills Managerial knowledge & skillsManagerial knowledge & skills

• MeansMeans Job designJob design Management practicesManagement practices MentoringMentoring

Formal trainingFormal training• Job-specific knowledge & skillsJob-specific knowledge & skills• Organization-specific knowledge & skillsOrganization-specific knowledge & skills• Professional knowledge & skillsProfessional knowledge & skills• Managerial knowledge & skillsManagerial knowledge & skills

Potential for salary growthPotential for salary growth

Salary composition that concentrates Salary composition that concentrates remuneration in human capital-linked remuneration in human capital-linked elements of remunerationelements of remuneration

Salary structure that ensures that Salary structure that ensures that competitiveness of remuneration competitiveness of remuneration does not deteriorate as human does not deteriorate as human capital increasescapital increases

Career Advancement Depends on Career Advancement Depends on Likely Future PerformanceLikely Future Performance

Promotions are based on competitionPromotions are based on competition Promotions criteria emphasize Promotions criteria emphasize

human capital and performancehuman capital and performance Promotions process gives key Promotions process gives key

interested parties a voiceinterested parties a voice

Promotions are based on Promotions are based on competitioncompetition

Internal competitionInternal competition External competitionExternal competition

Promotions criteria emphasize Promotions criteria emphasize human capital and performancehuman capital and performance

Human capitalHuman capital• TypesTypes

Job-specific knowledge & skillsJob-specific knowledge & skills Organizational knowledge & skillsOrganizational knowledge & skills Professional knowledge & skillsProfessional knowledge & skills Managerial knowledge & skillsManagerial knowledge & skills

• MeansMeans Credentials (degrees, training completed)Credentials (degrees, training completed) TestingTesting Performance assessments (see below)Performance assessments (see below)

PerformancePerformance• Annual performance appraisal historyAnnual performance appraisal history• References (colleagues, previous supervisors, clients)References (colleagues, previous supervisors, clients)• Other evidence (e.g., professional awards, candidate’s Other evidence (e.g., professional awards, candidate’s

summary of his/her accomplishments, evidence of summary of his/her accomplishments, evidence of initiative by candidate in seeking out opportunities to initiative by candidate in seeking out opportunities to enhance his/her human capital, etc.)enhance his/her human capital, etc.)

Promotions process gives key Promotions process gives key interested parties a voiceinterested parties a voice

Immediate superiors Immediate superiors Professional colleaguesProfessional colleagues Central HRM authoritiesCentral HRM authorities