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CareConnection®
Enhancement:
Document Upload
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What is document upload?
Document upload gives providers the ability to upload
supporting documentation to CareConnection®,
reducing or eliminating the need to fax.
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• Individualized Education Plan (IEP)
What type of
documents?
• Diagnosis
• Individualized Treatment Plan (ITP)
• Application/Referral
• Release of Information
• Assessment
• Functional Assessment Scores
• Clinical Letters
• Crisis Evaluation
• Incident Report
• MD Notes
• Other
Do I still need to enter information?
Absolutely!
Document upload does not replace the requirement to
enter clinical data in CareConnection.
Not all services will require you to upload documents.
Incomplete reviews may be administratively closed.
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Document Upload Page
A new page will be added to the CareConnection web
portal titled Document Upload.
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Security Function
For security reasons - Providers must complete the
Administrative page prior to uploading documents.
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Document Type
On the Document Upload page,1. Providers will select the type of document that is being uploaded,
2. Click on browse to search for the document to be uploaded,
3. Click attach (you must follow the correct file specifications listed in red)
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Attaching a Document
On the file upload screen,1. Find the appropriate document
2. Click the document
3. Click open (to attach) or double click the document
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Attaching a Document
Once attached, the document will be displayed at the
bottom of the page with the time the document was
uploaded.
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Deleting a Document
You can delete a document by selecting the checkbox
to the left of the document and clicking the Delete
button. A confirmation will be displayed prior to
deleting.
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Submitting Documents
Once your documents have been uploaded. You may
proceed to the Submit To KEPROpage.
Please note: you will not be able to upload additional
documents once a case has been submitted to APS.
Incomplete cases will be administratively closed with a
note in the download notifications.
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Reviewing Documents
Once the case has been submitted to APS, you may
review the documents by opening the case and clicking
View Services History.
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Reviewing Documents
In the View Services History you will see any attached
documents to the far right.
Click to open the documents.
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KEPROUploaded Documents
KEPROinternal users will have the
ability to upload additional
documents for you to view such as
Decision Letters and Appeal
Documents.
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Document Upload - Rollout Phase
• Beginning 6/6/16, Section 17 providers can utilize the Document Upload feature by uploading clinical letters to their Prior Authorizations and Continued Stay Reviews for members who require additional documentation. School Based Services may also begin utilizing the enhancement as of this date to attach IEPs and or ITPs to their submissions.
• Beginning 7/1/16, Section 17 Services and Services requiring referral applications will have the option to use the Document Upload feature.
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Live Demo
https://careconnectionme.apshealthcare.com/
Test Case #1 - 2694619
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How are providers doing so far?
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FAQ
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1. Do the documents carry forward when clicking the EXT or
COPY function?
Answer: No. Previously submitted documents can be found by
clicking the View Services History tab within a case.
2. How do I rotate my PDF document?
Answer: In Adobe Reader > Click View on the menu > Rotate
View
3. Why could my timestamp be different than the actual
time?
Answer: Time is based on where your agency server is located.
FAQ
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4. Why won’t my document upload?
Answer: This could be caused by one of the following reasons:
• The file size is larger than the 4MB maximum.
Tip: Maximum file is 4,096KB.
• You’ve selected the wrong file type. The file must be
one of the following: .doc, .docx, .txt, .pdf, .wps.
• The filename has already been attached.
Tip: A filename is not the same as the document type
5. What if I submitted the wrong document?
Answer: Once the document has been submitted to APS, you
would need to contact us to remove the document.
Questions
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1-866-521-0027
Option 1 – Provider [email protected]
Option 2 – Intake/Switchboard
Option 3 – Member Services
Option 4 – Clinical Care Managers
Option 5 – Appeals [email protected]
www.qualitycareforme.com
