CARE YOU CAN COUNT ON

www.bcbstx.com/trscarestandard1-866-355-5999

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

The AlwaysOn mobile app is owned and operated by Onlife Health Inc. Onlife Health Inc. is an independent company that provides digital health management for Blue Cross and Blue Shield of Texas.

*Message and data rates may apply.

1 Individuals must be at least 18 years old to purchase a membership. The Fitness Program is provided by Tivity Health™, an independent contractor that administers the Prime Network of fitness centers. The Prime Network is made up of independently owned and operated fitness centers.

2 For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

3 The Well onTarget program is offered to you as a part of your employer-sponsored benefits. Participation in the Well onTarget program, including the completion of a Health Assessment, is voluntary and you are not required to participate. Visit Well onTarget for complete details and terms and conditions.

753902.0720

www.bcbstx.com/trscarestandardPersonal Health Guides: 1-866-355-5999, available 24 hours a day, seven days a week.

YOU HAVE PERSONAL HEALTH GUIDES TO HELP YOU EVERY STEP OF THE WAYThroughout your health care journey, you can call Personal Health Guides to make the most of your TRS-Care benefits. They can help you:

• find in-network providers• understand how to use your benefits• compare cost estimates • meet your health goals• and more!

Call a Personal Health Guide at 1-866-355-5999, 24 hours a day, seven days a week.

BLUE ACCESS FOR MEMBERSSM (BAMSM): HEALTH CARE AT YOUR FINGERTIPSA BAM account can help you get the most out of your health care benefits. With BAM, you can:

• use Provider Finder® to search for in-network providers

• request or print a member ID card• check the status or history of claims• view or print Explanation of

Benefits statements• sign up for text or email alerts

You and your covered dependents over 18 years old can create an account. Once you have your ID card, you can register for BAM at www.bcbstx.com/trscarestandard. You can also call a Personal Health Guide at 1-866-355-5999 to help you register.

Or, you can download the BCBSTX App by texting BCBSTXAPP to 33633 to use BAM on the go.*

YOUR DOCTOR IS IN WITH PROVIDER FINDERProvider Finder is a fast, easy-to-use online tool that helps you see which doctors and hospitals are in network. Just go to www.bcbstx.com/trscarestandard and click on the Doctors and Hospitals tab. Next, click on Provider Finder, where you’ll be able to:

• search by specialty, ZIP code, language, gender and more

• see certifications and recognitions• compare quality awards• read reviews

If you can’t find the provider you are looking for using Provider Finder, search for the provider’s name instead of the hospital or clinic. You can also call a Personal Health Guide at 1-866-355-5999 for assistance.

TRANSITIONING YOUR CAREThe provider you’re currently seeing is most likely in-network.

You or a covered dependent who’s receiving care from a provider that isn’t in the BCBSTX network can apply to continue to see the same provider temporarily with transition of care. If approved, BCBSTX will pay benefits, up to the allowable amounts, at in-network rates for a certain time period. Certain eligibility guidelines need to be met.

To learn more, call a Personal Health Guide at 1-866-355-5999.

IMPROVE YOUR HEALTH & WELLBEINGKeep up a fitness routine and consider joining the Fitness Program if gyms are open in your area and operating safely.1 You’ll have unlimited access to a nationwide network of fitness facilities with no long-term contract.

Talk to a nurse with the 24/7 Nurseline when an unexpected problem such as dizziness, severe headaches, high fever or other health issues occur late in the day or in the middle of the night.2 Call the 24/7 Nurseline at 1-833-968-1770.

Take care of your mental health with your health benefits. You can get care for depression, stress, alcohol or drug misuse and other conditions.

Live well with Well onTarget® and reach your wellness goals by managing chronic health conditions, like diabetes and hypertension. The engaging Well onTarget portal, available at www.wellontarget.com, connects you with several innovative programs and tools.3 You can also download the AlwaysOn Wellness mobile app to access Well onTarget on the go.

Check your health status by taking a Health Assessment and find out how your health measures up by answering a few questions about your health and lifestyle.

Work with a coach to get one-on-one support by phone or secure online messaging. Your coach will help you set and reach goals like losing weight, improving your blood pressure and quitting smoking.

Get extra support for complex health issues from nurses or other health care professionals who act as health advisors. They can help during certain health situations, such as a serious illness, injury, surgery or hospitalization. You can also connect with a cancer specialist.

To access all your health and wellness programs, go to www.bcbstx.com/trscarestandard, and log into BAM. Then click on the My Health tab to get started. If you have questions or need help, call a Personal Health Guide at 1-866-355-5999.