CARE CORNER FAMILY SERVICE CENTRE (WOODLANDS) Annual Report 2011-2012.pdf · Independent Auditor: Fiducia LLP, Certified Public Accountants Banker: Oversea-Chinese Banking Corporation

To impact the lives of people in Singapore by VISION

providing CARE & sharing LOVE

To provide a range of quality services for the well-being and growth

of the community based on the principle’CARE’

MISSION

We base all activities on Christian values • All of us are Ambassadors of

Care & Love • We are providers of Reliable and quality services • We are

enthused to serve and go the Extra Mile for the people we serve

To impact the lives of people in Singapore by VISION

providing CARE & sharing LOVE

To provide a range of quality services for the well-being and growth

of the community based on the principle’CARE’

MISSION

We base all activities on Christian values • All of us are Ambassadors of

Care & Love • We are providers of Reliable and quality services • We are

enthused to serve and go the Extra Mile for the people we serve

CD CONTENT

THE ANNUAL REPORTS & AUDITED FINANCIAL STATEMENTS

• Care Corner Singapore Ltd

• Care Corner Counselling Centre

• Care Corner Family Service Centre (Admiralty)

• Care Corner Family Service Centre (Queenstown)

• Care Corner Family Service Centre (Toa Payoh)

• Care Corner Family Service Centre (Woodlands)

• Care Corner - Teck Ghee Youth Centre

CARE CORNER FAMILY SERVICE CENTRE (WOODLANDS) was registered under the Societies Act in Singapore on 3 November 1997 and registered under the Charities Act on 31 October 1998. The Society is a full member of the National Council of Social Service, has an Institution of a Public Character (IPC) status, and is in full compliance with the Code of Governance.

Unique Entity Number (UEN): S97SS0154LRegistered Address: Block 345 Woodlands Street 32, #01-198, Singapore 730345Centre Director: Mr Daniel Chien Tiaw Huat (appointed centre head on 1 March 2004)Independent Auditor: Fiducia LLP, Certified Public AccountantsBanker: Oversea-Chinese Banking Corporation LtdPrincipal Activities: To provide case management and counselling services to individuals and families in distress, information

and referral services for individuals requiring social welfare support, children and youth activities, link social and community organisations, conduct public education and awareness programmes for strengthening family life, as well as develop and manage volunteers to support the society’s programmes.

TheStatementofAccountswereauthorisedforissueon17July2012bytheBoard,andisenclosedwiththisAnnualReportinaCD.Afullsetofaccountsmayalsobedownloadedfromourwebsite:www.carecorner.org.sg(http://www.carecorner.org.sg/about_financialinfo.html)

CARE CORNER FAMILY SERVICE CENTRE (WOODLANDS)

Care Corner Family Service Centre (Woodlands) • Blk 345 Woodlands Street 32 #01-198 Singapore 730345 Tel: 6362 2481 [email protected]

Care Corner Educational Therapy Service • c/o Blk 149 Lorong 1 Toa Payoh #01-973 Singapore 310149 Tel: 6259 8683 [email protected]

Care Corner Student Care Centre (Woodlands) • Blk 321 Woodlands Street 32 #01-227 Singapore 730321 Tel: 6269 5784/ 6369 3228 [email protected]

Care Corner Student Care Centre (Marsiling Pri Sch) • Marsiling Primary School 31 Woodlands Centre Road Singapore 738927 Tel: 6366 1129

Care Corner Annual Report 2011 / 2012 n

CENTRE DIRECTOR’S MESSAGE

Daniel Chien Tiaw Huat

The mark of a servant’s heart can be seen through the way he or she serves others, especially to those who can never return the kindness they have received.

I wish to commend the staff team, who have rallied together to adapt and rise up to challenges faced in the line of work, all the while still staying relevant and close to our clients. Through the staff’s zealous efforts, many clients have walked out of our doors feeling relieved, with a sense of being understood, assured that their plight would be attended to, armed with new found hope.

I take this opportunity to thank Mr Daniel Chien, Centre Director, for his servant heart in serving and leading the Centre for the past 9 years. It has indeed grown much under his leadership. I congratulate him on his new role in Care Corner as Chief Operating Officer (FSC) and trust that he will continue to soar like an eagle for the Lord in this ministry. I welcome Ms Charis Kuang as she takes over the mantle of the centre’s leadership. May the Lord’s presence and guidance be with her always!

Special thanks to MCYS, NCSS, grassroots advisers and leaders, Management Committee members and volunteers who had given their valuable support to the Centre, encouraging and spurring us on. “Finally,brothers,whateveristrue,whateverisnoble,whateverisright,whateverispure,whateverislovely,whateverisadmirable–ifanythingisexcellentorpraiseworthy–thinkaboutsuchthings.”

-Philippians4:8

PRESIDENT’S MESSAGE

Ang Boon Kiat

FY11/12 was indeed a year of consolidation and transition for the Centre.

After the May 2011 General Election, the service boundary served by the FSC was amended to just two constituencies: Marsiling led by Mr Hawazi Daipi; and a new constituency Woodgrove led by new MP, Mr Ong Teng Koon. Networking meetings with respective MPs and grassroots leaders were initiated to better understand the implications of the changes and ensure that the needs of residents were promptly met.

The Healthy Start Programme was phased out in March 2012 by the Ministry, as such cases were now serviced by all FSCs island wide. Through God’s divine arrangement and perfect timing, we were able to deploy our displaced manpower to two newly awarded programmes: a new FSC in Tampines; and a new Youth GO! programme in the North East district! We also started a new Supervised Access programme which supported families struggling with child access and custodial matters as there were very few such service providers in Singapore.

As I move on to assume a new role at our head office, I am confident that Ms Charis Kuang, who has been promoted to Acting Centre Manager effective April 2012 will lead the Centre to greater heights of service with her dedication, zeal and commitment.

I take this opportunity to thank our Management, donors, sponsors, volunteers and partners-in-service for their continued support and encouragement; notwithstanding the dedicated staff at the Centre, I am very proud of all of them for their compassion and dedication! I thank and praise God for all of you!

“MaythefavouroftheLordourGodrestuponus;establishtheworkofourhandsforus–yes,establishtheworkofourhands.”-Psalm90:17

n Care Corner Family Service Centre (Woodlands)

CARE CORNER SUB-COMMITTEES

AUDIT COMMITTEEChairperson Ang Boon KiatMembers Wong Hwa Cheong Phillip Wong Toon SuanManagement Rep. Lye Fei Judy Seow Secretariat Agnes Chia

FINANCE COMMITTEEChairperson Chan Wah TiongMembers Michael Ng Choon Chuan Ong Keng Tian Pang Hoe Sang Wilson Tan Siang HwaManagement Rep. Lye FeiSecretariat Judy Seow

HUMAN RESOURCE COMMITTEEChairperson Daniel Ang Yew TiongMembers Chan Wah Tiong Lim Khay Tham Tan Kia JinManagement Rep. Lye FeiSecretariat Vincent Teo

COMMUNICATIONS COMMITTEEChairperson Dolly GohMembers Richard Cheung Teck Cheong Raymond Kwok Kin Teng Michael Ng Choon Chuan Phillip Wong Toon Suan Management Rep. Lye FeiSecretariat Audrey Choo

PROGRAMME & SERVICES COMMITTEEChairperson Laurence Wee Yoke ThongMembers Roger Tan Kia Hock Wilson Tan Siang Hwa Benjamin Teoh Soon BengManagement Rep. Lye FeiSecretariat Audrey Choo

BUILDING COMMITTEEChairperson Raymond Woo Kok ChewMembers Ong Keng Tian Pang Hoe Sang Roger Tan Kia HockManagement Rep. Lye Fei Grace LeeSecretariat Audrey Choo

NOMINATIONS COMMITTEEChairperson Daniel Ang Yew TiongMembers James Huan Nam Guan Tan Kia JinManagement Rep. Lye FeiSecretariat Audrey Choo

1. Lye Fei Chief Executive Officer*

2. Daniel Chien Chief Operating Officer (FSC), Centre Director of FSC (Woodlands)**, and Executive Director of CC-TG Youth Centre

3. Jonathan Siew Centre Manager of CCCC

4. Vincent Teo Human Resource & Admin Manager

5. Charis Kuang +Acting Centre Manager of FSC (Woodlands)

6. Woo Mei Mei Centre Director of FSC (Admiralty)

6. Audrey Choo Corporate Services Manager

8. Judy Seow Finance Manager

9. Grace Lee Centre Director of FSC (Toa Payoh)

10. Rebecca Soh Manager of Children & Infant Services

11. Agnes Chia Centre Director of FSC (Queenstown)

12. Ian Peterson +Centre Manager of FSC (Admiralty)

ABBREVIATIONCCCC : Care Corner Counselling CentreCC-TGYC : Care Corner-Teck Ghee Youth CentreFSC : Care Corner Family Service Centre

* Till 3 July 2012** Centre Director of FSC (Tampines) effective 1 April 2012+ Positions effective 1 April 2012

31

8

6

7

95

12

EXECUTIVE MANAGEMENT TEAM

411

2

10

n Care Corner Annual Report 2011 / 2012

CARE CORNER MANAGEMENT COMMITTEES


PRESIDENT

Raymond WooKok Chew

CARE CORNER COUNSELLING CENTRE

VICE-PRESIDENT

Daniel Ang Yew Tiong

SECRETARY

James Huan Nam Guan

TREASURER

Chan Wah Tiong

ASSISTANT TREASURER

Michael Ng Choon Chuan

MEMBERS

Richard Cheung Teck CheongAlexander Lee Earn Yung (Dr)Pang Hoe SangWilliam Tan Yew HockDavid Tang Poh KhengWong Hwa Cheong

PRESIDENT

Yang Sik Horng (Dr)

CARE CORNER - TECK GHEE YOUTH CENTRE

VICE-PRESIDENT

Luke Peng Ngiap Luan

SECRETARY

David Tay Lak Khoon

TREASURER

Chan Wah Tiong

ASSISTANT TREASURER


MEMBERS

Daniel Ang Yew TiongPeter Chuang Leh ChuJames Huan Nam GuanLee Kuan KienGeorge Lee Kwee Seng Wong Chin KoonRicky Yang Teng ChewDaniel Yeo Keng Puan

PRESIDENT

Laurence Wee Yoke Thong

CARE CORNER FAMILY SERVICE CENTRE(ADMIRALTY)

VICE-PRESIDENT


SECRETARY

James Huan Nam Guan

TREASURER

Chan Wah Tiong

ASSISTANT TREASURER


MEMBERS

Dolly Goh Hiew Wee SoonPeh Chiew WahPeng Xiao Ming

PRESIDENT

Bernard Fong Saik Hay

CARE CORNER FAMILY SERVICE CENTRE(QUEENSTOWN)

VICE-PRESIDENT


SECRETARY

James Huan Nam Guan

TREASURER

Chan Wah Tiong

ASSISTANT TREASURER


MEMBERS

Leslie Chua Seng WeeIsabel Ho Teng YingOng-Long FungPeter Png Kong LamBenjamin Teoh Soon Beng

PRESIDENT

Robin Lim Boon Cheng

CARE CORNER FAMILY SERVICE CENTRE(TOA PAYOH)

VICE-PRESIDENT


SECRETARY

James Huan Nam Guan

TREASURER

Chan Wah Tiong

ASSISTANT TREASURER


MEMBERS

Peter Loke Kwok KowRoger Tan Kia HockAlvin Tham Chi Choon Yew Hock Meng

PRESIDENT

Ang Boon Kiat

CARE CORNER FAMILY SERVICE CENTRE (WOODLANDS)

VICE-PRESIDENT


SECRETARY

James Huan Nam Guan

TREASURER

Chan Wah Tiong

ASSISTANT TREASURER


MEMBERS

Lim Hai YianSteven Ng Keng KweePhua Chee Seng (Rev)Philip Wong Toon Suan

PRESIDENT

Lye Fei

CARE CORNER TRAINING ASSOCIATION

VICE-PRESIDENT


SECRETARY

James Huan Nam Guan

TREASURER

Chan Wah Tiong

ASSISTANT TREASURER


MEMBERS

Grace Lee Siew Luan

PRESIDENT

Lye Fei

CARE CORNER CHILD DEVELOPMENT CENTRES

VICE-PRESIDENT


SECRETARY

James Huan Nam Guan

TREASURER

Chan Wah Tiong

ASSISTANT TREASURER


MEMBERS

Daniel Chien Tiaw HuatSarah Ng Boon KimWoo Mei Mei

FSC OTHER PROGRAMMES FSCAM FSCQT FSCTP FSCWL TOTAL

Direct Clients Financial Support Programmes 130 82 0 0 212

Children Programme 61 79 40 140 320

Youth Programme 351 81 0 128 560

Education Therapy Service 0 0 0 496 496

Care Corner SCC (Admiralty) 112 0 0 0 112

Care Corner SCC (Marsiling Pri Sch) 0 0 0 56 56

Care Corner SCC (Toa Payoh) 0 0 61 0 61

Care Corner SCC (Woodlands) 0 0 0 111 111

Supervised Access 0 0 0 7 7

Intensive Case Management 19 0 0 0 19

SUMMARY OF BENEFICIARIES


CARE CORNER CENTRES BENEFICIARIES VOLUNTEERS

Care Corner Singapore Ltd: CCSS and Children’s Bursary 434 10

Care Corner Counselling Centre 20,505 129

*Care Corner Family Service Centres (FSCAM, FSCQT, FSCTP & FSCWL) 29,255 334

Care Corner - Teck Ghee Youth Centre 844 100

TOTAL OUTREACH 51,038 573

COMMUNITY OUTREACH BY CARE CORNER

FSC* CORE SERVICES FSCAM FSCQT FSCTP FSCWL TOTAL

Direct Clients Casework & Counselling 1,073 820 904 927 3,724

Information & Referral 781 1,533 880 847 4,041

Sub Total 1,854 2,353 1,784 1,774 7,765

Indirect Clients Casework & Counselling 1,073 820 904 927 3,724

Sub Total 1,073 820 904 927 3,724

Total 2,927 3,173 2,688 2,701 11,489

CARE CORNER FAMILY SERVICE CENTRES OUTREACH REPORT

BENEFICIARIES (Direct and Indirect Clients) FSCAM FSCQT FSCTP FSCWL TOTALCore Services 2,927 3,173 2,688 2,701 11,489

Other Programmes 2,627 4,974 6,463 3,702 17,766

TOTAL NO. OF CLIENTS 5,554 8,147 9,151 6,403 29,255

NUMBER OF ACTIVE FSC VOLUNTEERS FSCAM FSCQT FSCTP FSCWL TOTALActive Volunteers Involved 63 153 99 19 334

*ABBREVIATIONFSCAM:CareCornerFamilyServiceCentre(Admiralty)FSCQT :CareCornerFamilyServiceCentre(Queenstown)FV :FamilyViolenceSAC :SeniorsActivityCentre

FSCTP :CareCornerFamilyServiceCentre(ToaPayoh)FSCWL :CareCornerFamilyServiceCentre(Woodlands)SCC :StudentCareCentreSDC :SocialDayCarefortheElderly

Care Corner Family Service Centres 2011 / 2012 n

Indirect Clients Financial Support Programmes 130 82 0 0 212

Children Programme 61 79 40 140 320

Youth Programme 351 81 0 128 560

Education Therapy Service 0 0 0 496 496

Care Corner SCC (Admiralty) 112 0 0 0 96

Care Corner SCC (Marsiling Pri Sch) 0 0 0 56 56

Care Corner SCC (Toa Payoh) 0 0 61 0 61

Care Corner SCC (Woodlands) 0 0 0 111 111

Supervised Access 0 0 0 7 7

Intensive Case Management 19 0 0 0 19

Theft Intervention Programme 0 12 0 0 12

Family Violence (Mandatory) 4 0 34 61 99

Project StART (FV Specialist) 0 244 0 0 244

Care Corner SAC(TP5) 0 0 107 0 107

Care Corner SAC(TP62B) 0 0 150 0 150

Care Corner SAC(149) 0 0 64 0 64

Care Corner SAC(170) 0 0 131 0 131

Care Corner SDC 0 0 24 0 24

Other Elderly Programmes 0 109 214 0 323

Sub Total 677 607 825 999 3,108

Public Education Community Outreach Programme 1,273 3,752 4,621 1,668 11,314

Family Life Education 0 0 152 12 164

Marriage Preparation Programme 0 8 40 24 72

Sub Total 1,273 3,760 4,813 1,704 11,550

Total 2,627 4,974 6,463 3,702 17,766

FSC OTHER PROGRAMMES (Continued) FSCAM FSCQT FSCTP FSCWL TOTAL

Direct Clients Theft Intervention Programme 0 12 0 0 12

Family Violence (Mandatory) 4 0 34 61 99

Project StART (FV Specialist) 0 244 0 0 244

Care Corner SAC(TP5) 0 0 107 0 107

Care Corner SAC(TP62B) 0 0 150 0 150

Care Corner SAC(149) 0 0 64 0 64

Care Corner SAC(170) 0 0 131 0 131

Care Corner SDC 0 0 24 0 24

Other Elderly Programmes 0 109 214 0 323

Sub Total 677 607 825 999 3,108

CASEWORK & COUNSELLING REPORT

NO. OF CASES

SOURCE OF REFERRALS FSCAM FSCQT FSCTP FSCWL TOTAL

Personal Contacts 222 129 79 166 596

Other FSCs/VWOs 64 50 119 54 287

Community Development Councils 42 27 61 68 198

Other Government Organisations 10 10 37 62 119

Health Facilities 22 26 3 19 70

Ministry of Community Development, Youth and Sports 15 11 21 10 57

Education Institutions 8 8 9 22 47

Media 9 13 0 22 44

Police 13 6 9 15 43

Religious/Clan Organisations & Help Groups 17 4 1 20 42

Grassroots Organisations 15 11 10 2 38

Courts 5 3 4 5 17

National Council of Social Service 4 1 1 4 10

Others 1 7 14 2 24

Total 447 306 368 471 1,592

ABBREVIATIONFSCAM:CareCornerFamilyServiceCentre(Admiralty)FSCQT :CareCornerFamilyServiceCentre(Queenstown)

FSCTP :CareCornerFamilyServiceCentre(ToaPayoh)FSCWL :CareCornerFamilyServiceCentre(Woodlands)

NO. OF CASES

TOTAL NO. OF FSC CASES FSCAM FSCQT FSCTP FSCWL TOTAL

Cases Brought Forward from FY2010/2011 626 514 536 456 2,132

New Cases Opened 447 306 368 471 1,592

Total FSC Cases in FY2011/2012 1,073 820 904 927 3,724

Closed Cases 425 250 254 455 1,384

Cases Carried Forward to FY2012/2013 648 570 650 472 2,340

n Care Corner Family Service Centres 2011 / 2012

TOP Care Corner FSC (Admiralty)

Care Corner FSC (Queenstown)

Care Corner FSC (Toa Payoh)

Care Corner FSC (Woodlands)

TOTALCare Corner FSCs

1 Financial Issues 50% Financial Issues 52% Financial Issues 62% Financial Issues 53% Financial Issues 54%

2 Marital Issues 13% Marital Issues 13% Housing/Shelter 11% Housing/Shelter 12% Housing/Shelter 9%

3 Mental Health 10% Housing/Shelter 8% Parenting/Child Management 8% Marital Issues 7% Marital Issues 9%

4 Parenting/Child Management 9% Family Conflict 5% Family Conflict 4% Interpersonal

Issues 5% Parenting/Child Management 6%

5 Housing/Shelter 6% Interpersonal Issues 5% Interpersonal

Issues 3% Family Violence (Non-Mandatory) 5% Mental Health 5%

TOP 5 PRESENTING ISSUES at Care Corner FSCsCasework & Counselling

NO. OF CASES

PRESENTING ISSUES FSCAM FSCQT FSCTP FSCWL TOTAL

Financial 224 159 229 250 862

Housing/Shelter 26 23 41 56 146

Marital 60 41 10 35 146

Parenting/Child Management 38 14 30 19 101

Mental Health 45 10 2 15 72

Family Conflict 15 16 15 20 66

Interpersonal 6 16 12 23 57

Family Violence (Non-Mandatory) 21 2 10 22 55

Youth 4 6 8 12 30

Elderly 2 10 7 9 28

Employment/Career 1 2 1 3 7

Health 0 3 0 0 3

School 0 0 0 3 3

Others 5 4 3 4 16

Total 447 306 368 471 1,592




OCCUPATION

GENDER

AGE GROUP

RELIGION

CLIENT DEMOGRAPHICS

CASEWORK & COUNSELLING REPORT (Continued)

NO. OF CASES

GENDER FSCAM FSCQT FSCTP FSCWL TOTAL

Female 295 186 253 301 1,035

Male 152 120 115 170 557

TOTAL 447 306 368 471 1,592

NO. OF CASES

AGE GROUP FSCAM FSCQT FSCTP FSCWL TOTAL

16 years and below 4 7 1 3 15

17 - 25 years 28 18 28 29 10326 - 50 years 335 178 205 318 1,03651 years and above 80 103 134 121 438

TOTAL 447 306 368 471 1,592

NO. OF CASES

RELIGION FSCAM FSCQT FSCTP FSCWL TOTAL

Islam 182 108 136 210 636

Buddhism 97 67 64 88 316

No Religion 69 48 58 47 222

Hinduism 42 19 41 49 151

Christianity 30 34 51 34 149

Taoism 11 13 9 33 66

Catholicism 13 16 0 5 34

Others 3 1 9 5 18

TOTAL 447 306 368 471 1,592



34%Unemployed

65%Female

65%26 - 50 years

40%Islam

21%General/Contractor11%

Homemaker

9%Professional/

Executive

9%Sales/

Services

16%Others

35%Male

28%51 years

and above

6%17 - 25 years

1%Below 16 years

20%Buddhism14%

No Religion

9%Hinduism

9%Christianity

8%Others

NO. OF CASES

OCCUPATION FSCAM FSCQT FSCTP FSCWL TOTAL

Unemployed 106 96 196 144 542

General/Contractor 87 60 80 108 335

Homemaker 68 28 18 53 167

Professional/Executive 47 40 11 50 148

Sales/Services 38 34 19 55 146

Administrative/Clerical 50 16 18 21 105

Retiree 4 20 5 12 41

Student 13 8 3 6 30

Production 3 2 3 16 24

Self-employed 7 1 11 2 21

National Service 0 1 2 0 3

Others 24 0 2 4 30

TOTAL 447 306 368 471 1,592


ETHNICITY

MARITAL STATUS

MONTHLY HOUSEHOLD INCOME

HOUSING TYPE

NO. OF CASES

ETHNICITY FSCAM FSCQT FSCTP FSCWL TOTAL

Chinese 206 166 164 198 734

Malay 155 91 136 195 577

Indians 68 35 57 74 234

Others 18 14 11 4 47

TOTAL 447 306 368 471 1,592

NO. OF CASES

MARITAL STATUS FSCAM FSCQT FSCTP FSCWL TOTAL

Married 339 160 178 289 966

Divorced 50 55 89 77 271

Single 33 55 64 64 216

Widowed 13 20 28 21 82

Separated 9 12 8 20 49

Cohabiting 3 4 1 0 8

TOTAL 447 306 368 471 1,592

NO. OF CASES

HOUSING TYPE FSCAM FSCQT FSCTP FSCWL TOTAL

HDB 1 room (rental) 33 32 58 32 155

HDB 2 rooms (rental) 27 88 126 12 253

HDB 3 rooms 28 108 89 133 358

HDB 4 rooms 210 25 45 148 428

HDB 5 rooms 102 10 8 47 167

HDB Executive Apartment 11 0 1 14 26

Condominium 8 10 1 8 27

Landed Property 0 4 2 1 7

Transitional Shelter 21 13 34 12 80

Homeless 5 10 1 26 42

Others 2 6 3 38 49

TOTAL 447 306 368 471 1,592

NO. OF CASES

INCOME FSCAM FSCQT FSCTP FSCWL TOTAL

Below $500 89 188 177 124 578

$500 - $999 57 29 75 42 203

$1,000 - $1,499 74 30 53 80 237

$1,500 - $1,799 56 5 11 52 124

$1,800 - $1,999 16 3 12 14 45

$2,000 - $2,499 39 25 9 38 111

$2,500 - $2,999 28 6 9 17 60

$3,000 - $3,999 37 12 20 27 96

$4,000 and above 51 8 2 77 138

TOTAL 447 306 368 471 1,592

MONTHLY HOUSEHOLD



46%Chinese

36%Malay

3%Others

15%Indians

61%Married

17%Divorced

13%Single

5%Widowed

4%Others

36%Below $500

13%$500 - $999

15%$1,000 -

$1,499

8%$1,500 -

$1,799

3%$1,800 -

$1,999

25%$2,000 &

above

27%HDB 4 rooms

22%HDB 3 rooms

16%HDB

2 rooms(rental)

10%HDB

5 rooms

10%HDB 1 room

(rental)

15%Others


INFORMATION & REFERRAL REPORT

NO. OF CASES

SOURCE OF REFERRALS FSCAM FSCQT FSCTP FSCWL TOTAL

Personal Contacts 358 559 14 241 1,172

Other FSCs/VWOs 111 206 59 103 479

Health Facilities 27 90 242 27 386

Media 25 174 65 39 303

Community Development Councils 41 58 47 127 273

Ministry of Community Development, Youth and Sports 21 71 137 32 261

Police 68 95 42 42 247

Other Government Organisations 33 65 0 107 205

Courts 9 22 145 15 191

Religious/Clan Organisations & Help Groups 32 7 69 44 152

Education Institutions 15 75 4 42 136

Grassroots Organisations 29 8 29 5 71

National Council of Social Service 10 5 11 17 43

Others 2 98 16 6 122

Total 781 1,533 880 847 4,041

NO. OF CASES

OUTCOME FSCAM FSCQT FSCTP FSCWL TOTAL

Linked to Appropriate Services in a Timely Manner 756 694 552 554 2,556

Information Given Only 17 832 285 242 1,376

Referred Out 8 7 43 51 109

Total 781 1,533 880 847 4,041




TOP Care Corner FSC (Admiralty)

Care Corner FSC (Queenstown)

Care Corner FSC (Toa Payoh)

Care Corner FSC (Woodlands)

TOTALCare Corner FSCs

1 Financial Issues 39% Family Violence (Non-Mandatory) 20% Financial Issues 44% Financial Issues 46% Financial Issues 34%

2 Marital Issues 15% Financial Issues 19% Housing/Shelter 12% Housing/Shelter 13% Family Violence (Non-Mandatory)11%

3 Mental Health 10% Centre's Services/ Activities 9% Family Conflict 11% Marital Issues 8% Housing/Shelter 8%

4 Parenting/Child Management 9% Marital Issues 9% Parenting/Child

Management 7% Parenting/Child Management 5% Marital Issues 8%

5 Family Violence (Non-Mandatory) 8%

Volunteering Opportunities 9%

Marriage Prepara-tion Programme 6% Family Violence

(Non-Mandatory) 5% Family Conflict 6%

TOP 5 PRESENTING ISSUES at Care Corner FSCsInformation & Referral

NO. OF CASES

PRESENTING ISSUES FSCAM FSCQT FSCTP FSCWL TOTAL

Financial 305 286 391 393 1,375

Family Violence (Non-Mandatory) 64 314 7 44 429

Housing/Shelter 59 59 105 110 333

Marital 115 133 0 66 314

Family Conflict 44 66 93 42 245

Parenting/Child Management 67 40 63 46 216

Centre's Services/Activities 1 142 26 0 169

Mental Health 81 28 13 35 157

Interpersonal 15 47 39 40 141

Volunteering 0 131 6 0 137

Marriage Preparation Programme 0 56 56 0 112

Youth 12 32 12 32 88

Community Resources/Social Services 1 68 18 0 87

Elderly 8 29 29 12 78

Employment/Career 5 15 14 3 37

Health 1 19 7 1 28

School 0 4 0 11 15

Others 3 64 1 12 80

Total 781 1,533 880 847 4,041




Casework & Counselling

A total of 927 clients were served in FY11/12. For new cases seen, Financial cases (53%) was once again the main presenting issue, with Housing/Shelter cases (12%) and Marital Issues (7%) as the next two largest presenting issue categories. Housing/Shelter issues, though the second highest presenting problem, had decreased by 21% when compared to the previous year.

Enhanced Information & Referral (‘I&R’)

I&R cases increased by 4% from the previous year and totalled 847 cases. The two main categories for I&R presenting issues were Financial (46%), and Housing/Shelter (13%) issues, which were similar to the previous year.

Community Outreach & Networking

FY11/12 proved to be a very fruitful year in establishing deeper collaborations with numerous community partners. Community Day and celebratory events such as Chinese New Year, Christmas and Family day events touched the lives of over 1,600 people in the community.

Networking with community partners to extend and offer more in-depth services to the community saw the Centre engaging in the following activities:

• Dialogue sessions with MPs in the Marsiling and Woodgrove precints such as with Mr Ong Teng Koon, newly elected MP for Sembawang GRC (Woodgrove) resulted in a more comprehensive 3-prong approach to help needy clients in the Woodgrove area;

• Collaborations with Sembawang Town Council and Marsiling CCC Welfare Committee helped to fine tune protocol procedures for those who experienced difficulties paying their conservative charges;

• Mr Hawazi Daipi, Senior Parliamentary Secretary, Ministry of Manpower and Ministry of Education graced the “Love Blessing” event and gave out financial support to extremely grateful needy clients;

• Through an invitation from the Marsiling Welfare Committee, 70 RC members were briefed by the Centre on how to conduct assessments of clients.

PROGRAMMES & SERVICES

Healthy Start Programme (‘HSP’)

In FY 11/12, HSP supported a total of 35 families who had young children 6 years old and below, by providing them skills to promote positive parenting, strengthen their family functioning and linking the families to community resources all aimed at providing their young children optimal development opportunities, so that they can reach their full learning potential. A Parenting Support Group of 4 sessions was conducted weekly for mothers, providing them parenting education, support and self-awareness.

The Centre is grateful to Ms Vidya Bhat and Ms Serene Sim from Health Promotion Board for teaching the mothers how to make healthy and affordable dishes at home for their family.

The HSP programme officially ceased on 31 March 2012 as all FSCs in Singapore will soon extend such similar services to help more families island-wide.

Various Assistance and Activities in FY11/12

• 529 students received School Pocket Money Fund;

• 496 benefitted from the Educational Therapy Service;

• 250 clients received food rations;• 128 students participated in

Enhanced STEP-UP programme;• 56 received aid from the poor and

needy fund;• 35 families were supported

through the Healthy Start Programme;

• 24 people attended the Marriage Preparation Programme;

• 19 children received aid from the Student Care bursary fund; and

• 7 families were supported through the Supervised Access Project.


PROGRAMMES & SERVICES (continued)

A Rewarding Year of Fun and Love (Letter from a parent)

“I would like to express my gratitude to the teachers and ‘aunties’ who have taken care for my two children at Care Corner Student Care Centre (Woodlands) over the year 2011.

The past year was a rewarding one for my children at Care Corner. They received constructive feedback and guidance from the teachers, and care from the aunties who cooked nice healthy food for them.

The cooking sessions organised during December school holidays were so impressive, that I found it unbelievable that the food my children learned to make at the Centre could taste so nice!

I wish to thank the Primary 1 teacher Mdm Yeo, who has been so very patient with my daughter, Jovianne. She had been so encouraging by providing praises verbally and in her assessment books and gave constructive feedback to her. Though I seldom talked to Mdm Yeo, I was able to tell from the assessments books and daily conversation with Jovianne, that she has been passionate in her work.

I would also like to thank Mdm Lim who was very consistent and passionate in what she was doing. I believe she has set a good example for my son, Jovan.

Lastly, I wish to thank the Centre Supervisor, Ms Olivia Ho for her leadership and for providing an environment where the children can have fun and love in Care Corner. I wish her and her team, a happy and good year ahead! “

~ Mdm Sharon Ng

Access Arrangement Services

Newly launched in February 2011, this programme provided supervised and unsupervised access, as well as transfer arrangements for children and young persons below 16 years of age, who had been removed from their family for various reasons (such as abuse) and placed under alternative care, meet with their parents at the Centre. These cases were referred to the Centre by MCYS.

Through gradual and safe contacts with parents, paced with to the child’s readiness to meet with his/her parents, the Programme aimed to eventually reintegrate the child back to his/her family.

In FY 11/12, 7 cases were referred by MCYS, of which one child was successfully reintegrated to his family of origin.

Family Life Education Financial Talk

After a break of two years, the Family Life Education Financial Talk on “Finance and Budgeting” was resumed in September 2011. The first segment focused on “Needs and Wants”, “Buying by Installment” and “Paying Your Bills”. The second segment was an experiential group work on “Planning Your Purchases in Daily Living”.

Enhanced STEP-UP

The Enhanced STEP-UP team provided intervention services to 3 neighbourhood secondary schools serving 128 students. Enhanced STEP-UP was targeted at students with high absenteeism rate and/or students with a high risk of dropping out of school. The team incorporated experiential learning for most of the sessions and saw active participation in about 70% of the students. Some exciting experiential learning outings included a fun time at Laser Quest, where the students had to plan, strategise and back each other up in the battle between two teams. Celebrity Chef Eric Teo was also invited to impart cooking skills to our aspiring youth chefs. There were results noted by the schools in terms of students’ improvements both academically and in their personal growth.


Marriage Preparation Programme

In September 2011, the Programme was extended to minor couples aged 18 to 21 years old as it became mandatory for minor couples to complete the Programme before they could acquire a marriage certificate. In addition to topics such as roles and responsibilities in marriage, communication, conflict management, finance, family planning and personality traits, additional topics on employment, parenthood (including caring for baby) and family violence issues were included. Out of 14 minor couples who enquired about the Programme, two signed on but ceased attending after one to two sessions due to other personal commitments. Twelve adult couples completed the Programme. Many chose the Centre due to the personalised schedule it offered, conducted mainly on Saturdays, with a ratio of one counsellor to a couple.

不放弃婚姻

“在一年多前，我和先生每天都吵架。我几乎要放弃自己的婚姻，走上离婚之路。最后，我们选择了来关怀家庭服务中心（兀兰）。

一年多的日子，接受了辅导员的帮助于开，婆媳之间总算改善了。现在我和先生还在为婚姻努力当中。

我很感谢关怀家庭服务中心（兀兰）与这里的辅导员。因为他们的耐心，关心与热心，让我觉得这个社会充满了爱。谢谢你们。”

Care Corner Student Care Centres: SCC(Woodlands) and SCC(Marsiling Pri Sch)

SCC(Woodlands) before-after-school care service served a total of 111 students and had an average enrollment of 91. Students from the low-income strata who received MCYS subsidies averaged 30.4%.

Through the year, students participated in activities that included: a cultural exchange programme with Hong Kong Chai Wan Kok Catholic Primary School, the SCC Family Day at River View Hotel, Singapore American School Christmas Party, NIE 2-day camp, Republic Polytechnic’s social responsibility project, a Christmas Party by Shi Lin Taiwanese snack, Chinese New Year workshop by Hwa Chong Institute, and a Movie Date with the SCC ambassador Mr Mark Lee, by Mark Lee & LIDO Cinema.

SCC(Marsiling Pri Sch) served a total of 56 students and had an average enrollment of 38. Students from the low-income strata who received MCYS subsidies averaged 47.3%.

Activities in the year included: Easter Day celebrations, June Holiday programme of Calligraphy, craft, cooking, pool activities, creative art, line dancing, academic enrichment, sports telematch, SCC Family Day, National Day celebration & Flag design competition, Mid-Autumn celebrations of lantern making competition and moon cake making.

Care Corner Educational Therapy Service (‘ETS’)

FY11/12 was a fruitful year for ETS, which provided specialist services for children with learning difficulties ranging from concerns such as ADHD (Attention Deficit Hyperactivity Disorder) to reading difficulties and slow learning. A total of 496 children and parents benefitted from the service.

Key programmes offered included (i) Specialist Tuition, which helped children in their academic subjects of English and Mathematics; and (ii) KidsBright, which helped improve children’s learning and cognitive abilities.

In addition to programmes being conducted at the ETS Centre, programmes were also conducted at children’s homes, three primary schools (Naval Base Primary School, Kuo Chuan Presbyterian Primary School and South View Primary School) as well as five CDAC centres (at Punggol, Redhill, Yishun, Bukit Panjang and Yew Tee). Due to good response and feedback from beneficiaries, the KidsBright programme saw its third year of operations in collaboration with CDAC which benefitted children with learning difficulties from low-income families.


DISCLOSURE REPORT

1. STAFFING

Manager 2 Social Worker 12 Counsellor 5 Programme Personnel (including Social Work Assistant) 10 Teacher (Student Care) 24 Administrative Personnel 6 Cleaner/Cook 5 Total 64

2. KEY OFFICE BEARERS

3. PRINCIPAL FUNDING SOURCES

The Society’s principal funding source was through grants from the Ministry of Community Development, Youth and Sports; the National Council of Social Service; and the Tote Board. (Secondary funding sources included programme/ service fees collected and donations from the public.)

4. MANAGEMENT OF CONFLICT OF INTEREST

There are no paid staff on the Society’s Management Committee/ Board. Committee/ Board Members are required to disclose any interest that they may have, whether directly or indirectly, that the Society may enter into or in any organisations that the Society has dealings with or is considering dealing with; and any personal interest accruing to him as one of the Society’s supplier, user of services or beneficiary. Should there be any potential conflict of interest, the affected management committee member may not vote on the issue that was the subject matter of the disclosure. Detailed minutes will be taken on the disclosure as well as the basis for arriving at the final decision in relation to the issue at stake.

Position Appointed Since History on Board Name Designation Company

President 2010 Member since 2009. Ang Boon Kiat Joint General Manager

Mizuho Corporate Bank Ltd (Singapore Branch)

Vice-President 2010Member 1999 to 2000.Re-elected since 2006Treasurer 2006 to 2009

Daniel Ang Yew Tiong Chief Executive LGA Telecom Pte Ltd

Treasurer 2010 Member since 2007 Chan Wah TiongDirector, Community Care Development Division

Agency for Integrated Care

Assistant Treasurer 2011

Member 2004 to 2009 President 2004 to 2006Vice-President 2007 to 2009Re-elected since 2011

Michael Ng Choon Chuan LEAD Manager

Singapore Water Association

Secretary 2011 Member since 2011 James Huan Nam Guan Head Legal Providend Ltd

Salary Range ($)

1 to 20,000

20,001 to 40,000

40,001 to 60,000

60,001 to 80,000

80,001 to 100,000

Total

No. of Staff 30 15 16 2 1 64


5. RESERVEPOLICY&RESERVEPOSITION

TheSociety’sReservePolicyistoretainnotmorethan5yearsofitstotaloperatingexpenditure.Thiscapwillbereviewedyearlyby theManagementCommittee.

Forreferencenotes,pleaserefertopage25oftheAuditedFinancialStatements.

6. RELATEDPARTYTRANSACTIONS(ExtractedfromtheAccompanyingNotestotheAuditedAccounts)

AnentityorindividualisconsideredarelatedpartyoftheSocietyforthepurposesofthefinancialstatementsif:

i) itpossessestheability(directlyorindirectly)tocontrolorexercisesignificantinfluenceovertheoperatingandfinancial decisionsoftheSocietyorviceversa;or

ii) itissubjecttocommoncontrolorcommonsignificantinfluence.

Duringthefinancialyear,theSocietyhadsignificantrelatedpartytransactionswithitsrelatedpartiesasfollows,ontermsagreed betweentheparties:

7. REMUNERATIONOFKEYMANAGEMENTPERSONNEL

Theremunerationofkeymanagementpersonnelduringthefinancialyearfollows:

TheremunerationofkeymanagementpersonnelisdeterminedbytheManagementCommittee.

RESERVEPOSITION(asat31March2012) FY11/12$’000

FY10/11$’000

Increase/Decrease%

A Unrestricted Funds

-Accumulatedgeneralfunds 1,517 1,521 (0.3%)

B Restricted or Designated Funds

-DesignatedFunds 88 168 (48%)

-RestrictedFunds 59 82 (28%)

C Endowment Funds 0 0 0

D Total Funds 1,664 1,771 (6%)

E Total Annual Operating Expenditure 2,515 2,216 13%

F Ratio of Funds to Annual Operating Expenditure (A/E) 0.6 0.7 (14%)

FY11/12 FY10/11$ $

Administrationfee 113,005 84,860

ITexpensepaid toacompany inwhichaManagementCommitteememberofaSocietyhasaninterest.

1,440 1,375

Programmeexpenses 0 53,960

FY11/12 FY10/11$ $

Short-termbenefits 110,791 99,858

CareCornerAnnualReport2011/2012n

CARE CORNER FAMILY SERVICE CENTRE (WOODLANDS)DONORSSUPPORT IN CASH

$10,000 and above• STSKF Pte Ltd

$1,000 to $4,999• Chen Li Presbyterian Church• Dr Tan Beng Teck• Grace Bethesda Church Ltd• Lim Hai Yian• Anonymous Donor

$500 to $999 • Harley Owners Group (Singapore

Chapter)

$100 to $499 • Cheng Meng Chow

• Lim Teck Chai Danny• Lum Toh Eng

SUPPORT IN KINDORGANISATION/CORPORATION• Chip Seng Impex (S) Pte Ltd• Denieru Tastu F&B Holdings (S) Pte Ltd• Lee Foundation• Nanyang Technology University• Noel Gifts• NTUC Fairprice Co-operative Limited• Republic Polytechnic• Safra• Singapore American School

COMMUNITY• Movement for the Intellectually

Disabled of Singapore (MINDS)• St Luke’s Hospital• The Boys’ Brigade Sharity Gift Box

INDIVIDUAL• David Chee

• Debbie Oon • Leow Sue Yen• Michael Wong• Michelle Chung• Wendy Koh

VOLUNTEERS

ORGANISATION/CORPORATION• SG Cares

INSTITUTION/COMMUNITY• Ngee Ann Polytechnic• Pioneer Junior College• Church of Singapore Bukit Timah• The Boys’ Brigade Singapore

INDIVIDUAL• Ho Kathy• Lim Jian Yang• Ng Crystal


ACKNOWLEDGEMENT OF DONORS & VOLUNTEERS

“IneverythingIdid,Ishowedyouthatbythiskindofhardworkwemusthelptheweak,rememberingthewordstheLordJesusHimselfsaid: ‘It is more blessed to give than to receive.’”

-Acts20:35

HEAD OFFICECare Corner Singapore Ltd8 New Industrial Road #06-03 LHK3 BuildingSIngapore 536200Tel: 6250 6813 Fax: 6288 [email protected]

COUNSELLING SERVICESCare Corner Counselling CentreTel: 6353 1180 Fax: 6354 [email protected]

FAMILY SERVICE CENTRESCare Corner Family Service Centre (Admiralty)Tel: 6365 8751 Fax: 6365 [email protected]

Care Corner Family Service Centre (Queenstown)Tel: 6476 1481 Fax: 6476 [email protected]

Care Corner Family Service Centre (Tampines)Tel: 8438 1153 / 8301 [email protected]

Care Corner Family Service Centre (Toa Payoh)Tel: 6356 1622 Fax: 6356 [email protected]

Care Corner Family Service Centre (Woodlands)Tel: 6362 2481 Fax: 6362 [email protected]

STUDENT CARE SERVICESCare Corner Student Care Centre(Admiralty)Tel: 6365 1075 Fax: 6365 [email protected]

Care Corner Student Care Centre(Marsiling Pri Sch)Tel: 6366 1129 Fax: 6258 [email protected]

Care Corner Student Care Centre(Toa Payoh)Tel: 6258 5170 Fax: 6258 [email protected]

Care Corner Student Care Centre(Woodlands)Tel: 6269 5784 Fax: 6269 [email protected]

CHILD CARE SERVICESCare Corner Child Development Centre (Admiralty)Tel: 6362 1566 Fax: 6362 [email protected]

Care Corner Child Development Centre (Canberra Road)Tel: 6481 7427 / (Blk 350C) – 6481 5569 Fax: 6481 [email protected]

Care Corner Child Development Centre (Leng Kee)Tel: 6473 3109 Fax: 6473 [email protected]

Care Corner Child Development Centre (St George)Tel: 6298 2543 Fax: 6297 [email protected]

Care Corner Child Development Centre (Yishun)Tel: 6756 0729 Fax: 6755 [email protected]

ELDER CARE SERVICESCare Corner Seniors Activity Centre (TP5)Tel: 6258 7922 Fax: 6258 [email protected]

Care Corner Seniors Activity Centre (TP62B)Tel: 6258 0503 Fax: 6258 [email protected]

Care Corner Seniors Activity Centre (TP149)Tel: 6258 3122 Fax: 6258 [email protected]

Care Corner Seniors Activity Centre (TP170)Tel: 63527930 Fax: 6352 [email protected]

Care Corner Social Day Care for the ElderlyTel: 6253 6979 Fax: 6253 [email protected]

YOUTH SERVICESCare Corner - Teck Ghee Youth CentreTel: 6554 7101 Fax: 6554 [email protected]

CROSSROAD Youth CentreTel: 6364 2203 Fax: 6364 [email protected]

Youth GO! (North East)Tel: 8438 1153 / 8301 [email protected]

EDUCATIONAL THERAPY SERVICECare Corner Educational Therapy ServiceTel: 6259 8683 Fax: 6259 [email protected]

TRAINING CENTRECare Corner Training AssociationTel: 6353 4696 Fax: 6354 [email protected]

For general enquiries e-mail: [email protected]

Counselling Hotline (Mandarin)

1800-3535-800www.carecorner.org.sg

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Documents

CARE CORNER FAMILY SERVICE CENTRE (WOODLANDS) Annual Report 2011-2012.pdf · Independent Auditor: Fiducia LLP, Certified Public Accountants Banker: Oversea-Chinese Banking Corporation