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Care Center ManagementCare Center Management
A Software Application
for Managing work of
DISH TV DISTRIBUTOS &
DISH CARE CENTER
Care Center Management
ContentsContents
Overview
Understanding with Screen Shots
About Us
OverviewOverview
Care Center Management is designed to organize the office work of Distributors, Care Center & ITZ Cards Distributors in an efficient manner. It helps a lot in managing office work more smartly.
Care Center Management
OverviewOverview
It covers mainly:
Dealer Register
Customer Register
Address Book / Enquiry Register
Call Register
ITZ Card Register
STB Register
POS Material Register
And gives the complete Management Information System (MIS)
Care Center Management
Screen ShotsScreen Shots
Care Center ManagementCare Center Management is very simple in Operating.
Lets have a look at some of the Screen Shots
Care Center Management
Registration ScreenRegistration Screen Care Center Management
This is the first screen after Installation. Enter USER NAME & CD KEY Provided with the software pack & Give User Name, CD Key & Serial No. to the Company and Enter
Activation Code as instructed by the Company
Password ScreenPassword Screen Care Center Management
After Activated Software Copy, This Screen appear each time when you run the software. Default User Name is “admin” & password is “admin”. You can change by
clicking “Change Password” Button. Click on “Login” to Continue.
Main Menu ScreenMain Menu Screen Care Center Management
This is the Main Menu Screen.
File Menu ScreenFile Menu Screen Care Center Management
This is the File Menu Screen.
Master Setting ScreenMaster Setting Screen Care Center Management
This is Master Setting Screen. You can set your DCC Id, Dish TV Toll Free No., Free of Cost Cable at the time of New Installation & other details can be set
Distributors Details ScreenDistributors Details Screen Care Center Management
Here you can enter your details, that will reflect in the whole software. Before starting your work in the software, First of all update your details.
ITZ Denomination ScreenITZ Denomination Screen Care Center Management
This screen show the ITZ Denomination details.
ITZ Blank Card Op. Stock ScreenITZ Blank Card Op. Stock Screen Care Center Management
You can enter here your op. stock of ITZ Blank Cards. You can specify denomination wise op. cards and then have to specify the Serial No. of Cards by clicking the button
after Op. Card Column
ITZ Activated Card Op. Stock ITZ Activated Card Op. Stock ScreenScreen
Care Center Management
You can enter here your op. stock of ITZ Activated Cards. You can specify denomination wise op. cards.
STB Op. Stock ScreenSTB Op. Stock Screen Care Center Management
Here you can enter Op. Stock of STB. You can also get STB No., VC No. from Text File.
Backup & RestoreBackup & Restore Care Center Management
You can take the Backup of data anytime. For that give the path where you want to take the Backup. Same way specify the path from where you want to Restore the Data.
N.B. : YOU CAN ALSO TAKE THE BACKUP BY COPYING “CONTACTS.MDB” FILE FROM PROGRAM FOLDER.
Sending Data to Zonal OfficeSending Data to Zonal Office Care Center Management
For Sending data to your Z.O., specify the path where you want to create the file. After that press “Create File” button to create the File. After File created you need to send
that file by e-mail.
(At the time you press Create File, a window will appear, in that window you need to press “Continue Trial / Continue Evalution” button.)
Master Menu ScreenMaster Menu Screen Care Center Management
This is the Master Menu Screen.
Address Book – List ViewAddress Book – List View Care Center Management
This is Address Book List View Screen that shows all the contacts entered by you. You can also Filter out depending upon various condition.
Address Book – Detail ViewAddress Book – Detail View Care Center Management
This is the Address Book Detail View. Here you can specify all the details of Contacts
Customer Master – List ViewCustomer Master – List View Care Center Management
This is Customer Master List View Screen that shows all the customer entered by you. You can also Filter out depending upon various condition i.e. Dealer wise, City wise etc.
Customer Master – Detail ViewCustomer Master – Detail View Care Center Management
Here you can specify the details of Customers like Customer Type i.e. Individual, Corporate etc. You can enter Instrument Details and Child Connection Details. You can
also specify the Dealer Name & Contact details of customer.
Dealer Master – List ViewDealer Master – List View Care Center Management
This is Dealer Master List View Screen that shows all the Dealers entered by you. You can also Filter out depending upon various condition i.e. Group wise, City wise etc.
Dealer Master – Detail ViewDealer Master – Detail View Care Center Management
Here you can specify the details of Dealer like Dealer Name, Dealer ID, Sales Executive Looking after him, Dealer Group and its Contact Details
Dealer Signage DataDealer Signage Data Care Center Management
Here you can specify Dealer wise details of Signage. You can enter Company wise signage details dealers having at their premises.
Engineer MasterEngineer Master Care Center Management
Here you can manage the details of all the engineers working under you.
Sales Executive MasterSales Executive Master Care Center Management
Here you can manage the details of all the Sales Executives working under you.
AMC MasterAMC Master Care Center Management
Here you can enter Annual Maintenance Contract details of any Customer.
Renewal RegisterRenewal Register Care Center Management
Here you can enter the renewal details of any customer and depending upon that you can get a Renewal Dues List
Call Register Menu ScreenCall Register Menu Screen Care Center Management
This is the Call Register Menu Screen.
New Call ScreenNew Call Screen Care Center Management
Here you can enter a New Call, details like Customer Name, New Installation / Complain Call, Chargeable or not, Suggested Date & Time to attend the Call. You can then assign the call to any of your Engineer, and then get the list of Engineer wise Pending Calls /
Completed Calls.
Call Update ScreenCall Update Screen Care Center Management
After entering New Call, you can also update the Call details at the end of the day. You can specify the Co-axial Cable Details, OB Process details, Verifier Key No., Customer
Feedback & Remarks, Engineer’s Observation & Remarks etc.
Call RegisterCall Register Care Center Management
Here you can view the list of all Calls & make filtration as per your need. You can Print the calls to give to Engineer and after updating Call Status you can also take the Print
of Updated Calls.
ITZ Card Menu ScreenITZ Card Menu Screen Care Center Management
This is the ITZ Card Menu Screen.
ITZ Blank Card Inward RegisterITZ Blank Card Inward Register Care Center Management
Here you can inward the ITZ Blank Card, for that specify the Denomination, No. of Cards & then specify the Card Serial Nos.
ITZ Card Serial No.ITZ Card Serial No. Care Center Management
This is the screen where you can specify the Card Serial No. of ITZ Blank Card. Enter the From – To No. and then press Add Button.
ITZ Card Activation ScreenITZ Card Activation Screen Care Center Management
Here you can specify the ITZ Card Activation Details. Specify the Denomination, No. of Cards and the select the Blank Card Serial Nos.
Available Blank Cards ScreenAvailable Blank Cards Screen Care Center Management
This screen shows the available Blank Cards for Activation. You can specify the range of Card Serial or select any Card Serial No. to activate.
ITZ Cards Sales RegisterITZ Cards Sales Register Care Center Management
This screen shows the details about ITZ Sales. You can view the complete register and filter the list Month wise, Dealer wise. You can also add more sales by specifying
Denomination wise No. of Cards.
STB Register Menu ScreenSTB Register Menu Screen Care Center Management
This is the STB Register Menu Screen.
STB Purchase RegisterSTB Purchase Register Care Center Management
This screen shows the list of STB Purchase. You can filter the list Month wise, Sold / Not Sold. You can also add more purchase details by clicking Add / Mass Entry Button.
STB Purchase Mass Entry ScreenSTB Purchase Mass Entry Screen Care Center Management
Here you can add purchase details of STB. You can also get the data from Text file contains STB No. & VC No. that you have purchased.
STB Sales RegisterSTB Sales Register Care Center Management
This screen shows the list of STB Sales. You can filter the list Month wise, Dealer wise. You can also add more sales details by clicking Add / Mass Entry Button.
STB Sales Mass Entry ScreenSTB Sales Mass Entry Screen Care Center Management
Here you can add sales details of STB to dealers. You can select the STB No. & VC No. that you have sold.
POS Material Menu ScreenPOS Material Menu Screen Care Center Management
This is the POS Material Menu Screen.
POS Material Inward RegisterPOS Material Inward Register Care Center Management
Here you can view the POS Material Inward Register. You can filter the list Month wise, Material Type wise. You can also add inward details as received materials from Z.O.
POS Material Outward RegisterPOS Material Outward Register Care Center Management
Here you can view the POS Material outward Register. You can filter the list Month wise, Material Type wise & Dealer wise. You can also add outward details as sent
materials to Dealers.
Report Menu ScreenReport Menu Screen Care Center Management
This is the Report Menu Screen. You can get various Management related Reports.
About UsAbout Us
Developed By :Developed By :
WAYS SOFTWAREWAYS SOFTWAREF-4, Jalaram Arcade, Virani Chowk,RAJKOT – 360 002 (Guj.) (IN)Phone : +91-281-6628058Email : [email protected] Office : www.wayssoftware.com
Designed for:Designed for:
DISH TV India Ltd.DISH TV India Ltd.
Care Center Management
