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Capeesh! See your company through your customers eyes.
Front page of Capeesh! website www.capeesh.com.au All design and programming is individually tailored to meet our clients
needs. No two mystery shopping programs are the same
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
Recruiting - 95% is online 5% by telephone, fax and mail To the far reaches of Australia and New Zealand Data & reporting – As 90% is online the data is entered online and
reporting is instant Correct data – extremely accurate as there is no double handling, the
data is checked for correctness and processed
On-line
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
Costs streamline – All recruiting, data and reporting is in-house, we do not sub-contract any of our work
Capeesh! is its own host & web designer Technical support – is available to us 24/7
On-line
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
Capeesh! – specifically designed IT program Latest software – firewall, anti-virus, database etc Licensed – 100% Back up – every day by removable hard drive Access – restricted by user name and password Researcher restrictions – only have access to their assigned audits
On-line Security
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
Immediate results – fast turn around of audit forms and data Training success – immediate impact on training Tracking – by question, date, store, area, state etc. Accountable – managers and employees are accountable for their
performance good or bad Marketing focus – analyse data over a marketing drive period Abundance of reports - endless Up selling – tracking/zooming in on the extremely important aspects of
your business
On-line Success
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
Over 45,000 researchers registered online Over 1,200 researchers used at any one time Types – all walks of life but specifically tailored to the requirements of the
job Trained – trained by our recruiters and field team Briefed – researchers are briefed on every job and every audit regardless
of experience Checked – all audits are checked through our quality assurance Over 20,000 audits per annum
Researchers
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
All audit forms are on-line, processed through a database and programmed so that they can be transferred into a commonly used Excel / Access / PDF format
Which Audit form would you like: By single date By range of dates By state or area By area manager one audit form, 3 audit forms or all of them
Audit Form On-line
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
Range of reports available: By date range, any month, several months By scenario Area manager or all managers By area or all areas NSW, VIC, QLD……………… 1 outlet, several or all By one question, some or all Just speed of service By time or percentage Reports, charts, graphs, tables, Excel, Access…..
Range of Reports
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
North SydneyJuly 2002 to October 2002
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Description Se
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2002
Octo
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Total Score 72 100 86.01 Exterior Cleanliness 3 3 3.02 Interior Cleanliness 0 3 1.53 Restroom Cleanliness 4 4 4.0
Exterior/Interior Subtotal 7 10 8.54 Employees friendly/w ell groomed 10 10 10.05 Manager visible Yes Yes 100.0%6 Order taker and dispatcher same Yes No 50.0%
Employees Subtotal 10 10 10.0> 3:00 min - Total Time 15 15 15.0> 30/60 sec - Transaction Time 15 15 15.0
7 Queue Time 00:15 00:20 0:00:188 Transaction Time 00:40 00:12 0:00:26
> 2:30 min - BK Gold Yes Yes 100.0%Customers in queue 0 0 0.0
9 How many registers/w indow s open 1 4 2.510 Time w aited met expectations Better Better
Speed of Service Subtotal 30 30 30.011 Receive correct order 10 10 10.0
Order Accuracy Subtotal 10 10 10.012 Burger prepared as requested 5 5 5.013 Burger hot, fresh and pleasant 0 15 7.514 Number striked through on w rapper Yes Yes 100.0%15 Burger w rapped neatly Yes Yes 100.0%17 Fries salted Just Right Just Right18 Side order hot, fresh and pleasant 0 10 5.019 Drink cold and pleasant 5 5 5.0
Product Consistency Subtotal 10 35 22.520 Menu board easy to understand Yes Yes 100.0%21 Drive thru' speaker clear N/A N/A 100.0%22 Overall experience Moderate Excellent23 Items suggested before ordering No No 0.0%24 Items suggested after ordering Large Regular
Suggestive Sell Subtotal 5 5 5.0
We deliver, phone us, email us, fax us and we will send you the report within a matter of minutes
Come and get it, maybe you want to log on and get your own
We will accommodate both
Reports
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
Image Employee(s) Speed of service Order accuracy Product Suggestive sell
Measuring Change
0
10
20
30
40
50
60
70
80
90
100
Jan-0
5
Feb-0
5
Mar-0
5
Apr-0
5
May-0
5
Jun-0
5
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
“Improved service” “Sense of urgency” “More focus” “Effective training” “Incremental sales growth”
What the Clients’ Say
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
ADDRESS: 2 Wilton AvenueSOMERTON PARK SA 5044
TEL: (08) 8358 2222 FAX: (08) 8125 5867
Email: [email protected] Web: www.capeesh.com.au
Find Us
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
