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www.globalkpo.com
CAPABILITY PRESENTATION
Europe I UK I Australia I India
We will provide expertise, we will increase your bottom
line and Our highly-trained, motivated agent teams
will be available to your customers, suppliers and
stakeholders around the clock.
Our service helps your business to deliver real and
lasting value to your clients and customers through a
tailored, comprehensive call center service.
We're a India’s fastest growing KPO, helping you to
service, acquire and retain customers. Global KPO has an
established reputation in helping companies globally
to improve their work efficiency and profit margins through
a wide range of services tailored to cater the needs of
companies in the everyday evolving business
environment.
About us
Industries
Automotive
Healthcare
Services Customs
Brokerage
Retail
Real
Estate
Education Media
& Entertainment
Insurance
Services Logistics
& Supply Chain
Telecommunications
Chemical
& Manufacturing
Energy
& Utilities
Banking & Financial
services
Food & Beverages
Industry
Key Service Offerings
Back
Office
IT
Services
Market
Research
Finance
& Accounting
Digital
Marketing
Human Resource
Solutions
Contact
Center
Contact Center Services
A dedicated unit has been established to perform call center services outsourcing operations where the number of messages,
calls and emails are acknowledged by the team. Comprehensive technical support, helpdesk support are projected in front of the
clients, meeting their requirement of efficiency improvements and cost savings.
With the global delivery model and strong communication network, Global KPO aims to add value to your brand & serves solutions
to diverse business verticals like e-commerce, B2B telemarketing, communication, healthcare, retail industry & technology where
delivering services for various business requirements like.
Complaints
handling
Order management/
Fulfillment services
Customer care
& Support
Appointment Setting
& Sales visits
Customer retention
& Cross-selling
Client communication
& support
Contact Center Services
Customer care & Support
To convert a user into a customer and transforming into a repetitive customer, we offer a robust outsource customer contact center service
and technical support that attend the concerns & queries, solving them effectively on time
Complaints handling
Customer support outsourcing service includes handling the complaints of the clients and resolving them with minimum turnaround time is
the ultimate aim.
Customer retention and Cross-selling
Outsourcing the service to cross sale & retain the existing customer will lead to reducing the cost up to 10 times than creating the new ones.
Appointment Setting & Sales visits
Scheduling appointments or lead generation or sales visit services performed on behalf of the respective client.
Order management/Fulfillment services
We serve an integrated order management system that includes an order from anywhere, fulfill from and return to anywhere.
Client communication & support
This service incorporates managing all the communication whether it’s electronic or verbal conveyed to the clients.
Back Office
Emerged with a range of back office solutions that is standardized and with high accuracy, we share the extensive workload of
back office operations that demands skilled resources, efficient system and ideal delivery framework.
Our back office services outsourcing are strengthened by integrated systems, advanced processes, and automated workflow
which ensure economical and efficient performance along with interdepartmental coordination.
Data Entry Services,
Data Processing, & Management Enriching /
Indexing Digital
Documents
Transcription
Services
Data Research
& Analysis
& Chat Support
Back Office
Data Entry Services, Data Processing, & Management
Catering the back office customer service, we offer complex nature data entry, invoice entry, documentation, and data processing from the
huge volume of raw data, conversion and analysis and making them accessible & available at the short turnaround time.
Enriching / Indexing Digital Documents
Converting the paper-based documents into the electronic documents to reduce physical storage will definitely save time and money.
Transcription Services
We are the integrated transcription service company engaged in comprehensive and time-bound transcription services in the category of
Inventory, Legal, Web, Medical and financial in audio/video form.
Data Research & Analysis
We are geared to support small and medium business houses through with an ability to collect and analyze the data with time-intensive work
and expert skill to formulate strategies and keep up with technological changes.
Email & Chat Support
Responding to all your Emails and clients chat dealing with their queries and feedback will definitely simplify your work process. Having the
domain specialization, we handle Email and Chat support on simplest to complex issues. It includes technical support, customer care,
verification processes, query resolution and others.
Market Research Solutions
A diverse set of tools, techniques and services are offered to collect database for understanding the markets, industries,
customers and region all across the globe.
The online market research database empowers the efficiency to predict the past, evaluate the present and forecasting the
future to map constructive measures to provide valuable business insights.
Analysis
Services
Strategic Research
Business
Information
Financial
Research
Market Research Solutions
Analysis Services
Global KPO is one of the finest market research agency hold expertise in identify market trends sooner than expectations and offer insightful
analysis to conclude the opportunities and threats of the market.
Strategic Research: Business Information
We conduct the research services that generate data that is implemented in formulating the strategies and marketing plans. We commonly
recognized as global market research company.
Financial Research
Collecting the business related information about the product, customer preferences, and competitors to understand the market scenario and
decisions can be done on real world data.
IT Services
Global KPO provides a robust outsource IT services, managed IT services which incorporates planning, developing and
implementing IT solutions and strategies that help clients to obtain the optimum value from their IT investments.
IT outsourcing services and IT consultancy includes the application of technical and business expertise to handle Database, IT
infrastructure, and System management.
Database
s
Solutions
System
Management
IT
Development
& Maintenance
Mobile Application
Development
IT Services
System Management
Managing the information technology by gathering requirement of equipment and software, availing and maintaining them with efficient
service updates, configuring and setting up problem-solving processes.
• Hardware Management
• Computer Network Management
Databases Solutions Development & Management
These specialized IT solutions ensures a foolproof handling of data with complete accuracy and confidentiality. Our approach of design and
develop database result in to high level of data integrity accessibility, and usability.
IT Development and Maintenance
These outsource IT Services deals with the changing, upgrading and maintaining the design, testing, coding and debugging of the software.
• Custom Software
• Web Applications
• Mobile Apps
• Maintenance
Mobile Application Development
Build your best working environment in mobile devices and give your users comfortability to reach and connect with you any time. With years
of expertise in application development, we create compelling applications that eases your work process.
Online Marketing-Digital Services
Digital Deliverables are the optimization techniques that enhance visibility, ranking and engage traffic through professional tools
and techniques.
These are the robust online marketing solutions & approaches leverage digital technology to penetrate in the market, customer
engagement and new growth avenues. Any of the digital marketing services can be selected and implemented with
combinations to achieve your business goals.
Online Reputation
Management (ORM)
SEO & SEM Social Media
Marketing
Strategic Content
Marketing
Bulk
Mailing
Online Marketing-Digital Services
SEO & SEM
SEO services from a expert SEO company are the means of making the website visible with a high ranking to the online traffic.
• Optimizing the Content with Keywords
• High conversion rate of visitors to leads
• Quality links Building through authoritative websites
Search Engine Marketing ( SEM ) is one of the most effective internet marketing strategy to grow your business with techniques like pay
per click(PPC) campaigns on various search engines for maximizing the visibility and generating leads.
• Competitor Analysis and compare
study
• Performance report
Bulk Mailing
It is a very easy and fast mode of reaching the mass audience in a very short span of time. With this marketing strategy, we make use of
bulk Emails, Newsletters and E Mail Marketing campaigns with the purpose of informing or selling or inviting or creating awareness or
obtaining feedback etc. amongst the clients & prospects.
The bulk mailing services includes:
• Formulating and maintaining mailing list
• Address verification
• Business reply
• Automated Bar-Coding
• Live stamp
• Sealing & Sorting
Online Marketing-Digital Services
Strategic Content Marketing
Being the internet marketing service provider, we create and distribute relevant content to captivate and engage the visitors in
promoting the product or services.
• Blogs
• Podcasts
• Info graphics
• Content-Rich Videos
• Articles
• Social Bookmarking
• Meta Descriptions
Social Media Marketing
A constant effort is made to provide required stuff to the visitors to reduce the bounce rate and make them stay on the
page.
• Making the stuff shareable and engageable
• Interact with influencers
• Focus on being social
Online Reputation Management (ORM)
Maintaining goodwill of a brand on online platforms is equally as important as its promotion. Online Reputation Management Services is the process of
assessing the impression of the brand over the visitors mind and protecting & promoting the brand with strategies.
• Maintaining Transparency
• Earning trust & respect
• Quick & polite response
• Understand competitors &
critics
• Countering invalid attackers
Human Resource Solutions
HR Services , Payroll Solutions, Virtual Recruitment and HR consulting are designed and executed to assist the clients that are
scalable and cost-effective.
Comprehensive and integrated HR solutions are conceived with the most efficient blend of technology, advanced operating
models and process transformation that assist companies to shed their administrative worries & to focus on the strategic
initiative that leads to sustainable growth.
Payroll
Management
Talent Acquisition
& Staffing
Dedicated HR
Support
Virtual Recruitment
Human Resource Solutions
Dedicated HR Support
A comprehensive HR consulting and HR support service for small businesses and medium-sized businesses that covers services like
human resource management, HR compliance, HR training, HR assessment, HR consultancy, termination kit, staffing services and more
that meets HR requirements of an organization.
Payroll Management
Outsourcing HR services lead to organize the employee payment task and filing taxes of them. This HR payroll solution incorporates
analyzing the working hours of the employee, calculating salary, withholding taxes, deductions, delivering checks and others.
Talent Acquisition & Staffing
Understanding client’s requirement, we offer staffing services by acquiring temporary and permanent and permanent personnel that
reduce cost while enhancing quality & productivity. Talent acquisition is the tactics of filling open jobs or attracting people with high caliber.
Virtual Recruitment
We provide virtual recruitment outsourcing services to companies globally. Our Virtual recruiter can help you in minimizing your
recruitment costs if you are seeking candidates from India. India has been the most favored destination for companies to hire talented
professional, but finding and recruiting the right candidate is not an easy task when you are not in India, we bridge the gap by
understanding your requirements, identifying and short listing right candidates for you.
Finance & Accounting
Accounting services and Financial Solutions(F&A) help finance leaders design, transform and run their processes and
operations, to realize their finance transformation goals.
Reimagining finance through practical and agile analytics, technology, and advanced organizational models. These automate
end-to-end key financial services (F&A activities), including points mentioned below.
Record
to
Analyze
CFO
Analytics
Master Data
Management
Procure to
Pay
Order to Cash
Governance,
Risk, & Compliance
Finance & Accounting
Order to Cash
Our financial services outsourcing “Order to Cash” manages working capital, processing, billing outsourcing, credit & collect ion service and
cash application that streamline & improve the performance of cash function.
Procure to Pay
Accounting services like vendor management for obtaining and handling raw material, document management, Invoice processing,
supplier collaboration, disbursement alike are optimized with leading-edge technology & analytics.
Governance, Risk, & Compliance
The approach evolve around offering specialized assistance in financial services reporting & tax, corporate governance, risk consulting &
management, compliance with the laws, policies, and regulations.
Record to Analyze
A dedicated Record to Analyze outsourcing service is offered to covers the prompt recording of transactions to maintain accuracy and
completeness.
CFO Analytics
The Financial services analysis outsourcing designed to empower CFOs by leveraging business accounting philosophy of making process
structured, scalable and simple.
Master Data Management
A holistic approach in business accounting services outsourcing is implemented to enable an organization to centralize the critical data
assets to one master file for common reference.
Why Global KPO
Competitive
Pricing
Multi-channel
Support
Best-in-class
Technology
One stop
Destination
Secured
Infrastructure
Quality Assurance
& Monitoring
• By outsourcing your Non-Core functions, you can
focus on key business activity.
• Customer services are expanded in order to Alleviate
the burden on your existing - or limited –
capability.
• We provide enhanced cover for seasonal or Time-
sensitive peaks in call traffic.
• We are Flexible in being able to deal with short-
notice, short-term campaigns.
• We support your key marketing initiatives, such as
product launches or promotions that can lead to
significant Increases in call volume.
• When you outgrow your existing messaging,
answering or call handling capability, Global KPO's
services are scalable, allowing for future growth.
Value Proposition
Our Delivery Methodology
Identify related
areas of improvement
Assign
the right staff
Understanding
your requirements
Create tailored
solution
High
Value delivered
Technologies we use
CRM
Systems
Dialers & SMS
Responses
Reporting
with Analytics
Quality Assurance
& Monitoring
Bespoke
Integration
System
Real Time
Dashboard
THANK YOU
Telephone
Europe : +31 20 894 9153 India : +91 971 797 9419
UK : +44 785 844 4314 Australia : +61 470 205 823
Global KPO
Europe - De Cuserstraat 93, 1081 CN, Amsterdam, The Netherlands
India - B - 583 , Sushant Lok Phase I , Gurgaon, 122002
United Kingdom - 20, Macmillan Way, Heritage Park, London SW17 6AS
Australia - 11/53-55 Lalor Road Quakers hill 2763 New South Wales
Web
www.globalkpo.com
