Embed Size (px)
Citation preview
Candace Jackson754-600-7537 [email protected]
OPERATIONS ANALYST & ACCOUNT MANAGER
Proficient Account Manager and Operations Analyst with superior analytical skills applied to researching, analyzing and reporting the collection of business demographics; proven self-starter with the ability to work independently, and as a great team contributor; excellent verbal and written communication skills; work well in fast-paced work environments, able to complete projects before SLA expiration with accuracy and in a timely manner.
Highlights
Productivity Improvement Relationship Management Analysis Measures and Evaluates the Effectiveness of
Protocols and Programs
Perform complex analyses using several data systems
Intermediate Knowledge and Competency of Microsoft suite (Excel – Macros/Pivot tables)
Creation of Templates and Procedures Solution Development and Implementation
PROFESSIONAL EXPERIENCE
Adecco Staffing (JM Family)Licensing Analyst – Contractor 2015 – PresentMonitor License Renewals and Expirations for dealerships and agents selling Jim Moran & Associate products; appoint to activate the sale of products. Interact with various states on their licensing laws and procedures. Conduct Specialist classes for all newly hired specialists, for Jim Moran & Associates; Monitors that the company in compliance, by filing all necessary forms with the Department of Insurance in all fifty (50) states. Key Achievements: Successfully partnered with agents, dealers and compliance officer to consistently ensure timely and accurate renewals Assisted attorneys’ on legislative project that was estimated at three (3) weeks to complete; it was completed in a week Avoided non-compliance and late fees by completing Warranty Companies appointments three (3) months in advance
Children of America – Delray Beach, FL 2014 – 2015 Operations Analyst/Account ManagerPlayed an important role in establishing relationships between parents, school directors and Government caseworkers via phone and Outlook. Generated daily parent swipe reports for 12 schools and 300 children - verified days attended for fees and payment. Created billing reports in excel for each school and invoiced per fees and rate, for each child receiving subsidy. Posted payments -checks and EFT to parent ledger, pro-rated as needed; analyzed parent ledger for monthly aging. Key Achievements: Improved production 30% and company cost by implementing the process of computer indexing vs printing and filing Responsible for workflow development, process improvement and quality control oversight. Backup team leader to operations department
First Data – Coral Springs, FL 2012 – 2014Operations Boarding SpecialistCompiled applications and contracts from merchants and assessed for accuracy and completeness before moving through risk assessment process. Worked with sales partners throughout the lease process, from application submission through to funding; changed banking information per merchant requests. Key Achievements Received 14 recognitions in one year from manager and staff members for teamwork and work completed Created procedures for new company processes by research, troubleshoot and team feedback. Extracted data from multiple sources, for 2,000 franchisees one (1) week before due
EDUCATION
Broward College - Coconut Creek, FL Bachelor of Applied Science – Pending DegreeMajor: Operations Supervision and Management
References available upon request
