Campus Services

University Maintenance

FACILITIES AND SERVICES DIVISION

2012 BUSINESS PLAN

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Business Plan – Purpose

The purpose of the business plan for University Maintenance is to provide connection to the Facilities and Services Operational Plan which supports the ANU Operational Plan “ANU By 2020” set by the Vice Chancellor. The University Maintenance Business Plan will also provide direction for individual Maintenance staff of how they can support the Division and the Vice Chancellor’s quest to create true excellence as Australia’s national and finest University.

The University building assets range in age from some of the first building constructed in Canberra before the establishment of federation with distinct heritage values, buildings with significant architectural importance to the latest building full of modern technology. This offers a distinct diversity in design, construction and maintenance that provides unique character to a young University still growing in age.

The Business plan will focus on how University Maintenance can maintain the University assets both building and infrastructure by efficient and effective ways via the strategic asset management plan. This will enable core objectives of the University to meet the highest possible standard without any loss of business continuity via the delivery of services from in-house staff and contractors.

The mandate for F&S is:

“Enable academic excellence at the ANU through integrated and innovative facilities and project delivery”

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Campus Services University Maintenance

The purpose of University Maintenance is to maintain high quality building and infrastructure assets, provide maximum economical life and provide continuous operation to maintain optimal business continuity. This will allow the ANU to deliver its mandate as Australia’s finest University for teaching and research.

This is achieved by:

• setting and maintaining a preventive maintenance program for building and infrastructure assets. • setting and maintaining a statutory maintenance program for building and infrastructure assets. • Providing a responsive and cost effective corrective maintenance program for building and infrastructure assets.

This is carried out by in house staff and external contractors.

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Asset Management

Campus facilities and infrastructure are key capabilities enablers in the delivery of academics/research outcomes and campus facilities services. The linking of the capability and management of the campus infrastructure is informed by a comprehensive understanding of the conditions, performance and functionality of the asset and infrastructure.

Effective management of these assets occurs through a strategic asset management plan which provides the framework for measuring and recording the condition and performance of existing assets as well as identifying future space utilisation and funding strategies for the various assets, consistent with the intended future use.

This approach allows maximum capability to be leveraged from the existing assets and infrastructure.

Goal 1

Effectively and efficiently manage campus facilities and infrastructure to meet the University’s current and future strategic requirements and objectives. ANU to be seen as the natural host for national research and education infrastructure,

F&S BY 2020 Team Objective Tasks Lead By By When

Establish short (0 – 2 years), medium (2 – 5 years) and long term (beyond 5 years) asset management plans for all campus facilities and infrastructure.

Work with the AM to prepare data and establish asset management plans.

Capture all relevant data for existing assets e.g. Age, Life, criticality, current and required condition, cost (maintain/replace), etc.

UMM AM

Dec 2013

Determine the future direction and maintenance management regime for assets and infrastructure.

Identify key areas of unplanned failures, determine cause and provide feedback to asset maintenance program.

Review and analyse current maintenance management delivery and assess/determine increase of planned to unplanned work systems

UMM UMSP

Dec 2013

Develop a viable long term funding Establish accurate preventive Establish cost per square metre per building for UMM Dec 2012

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arrangement that will support agreed asset management plans

and statutory maintenance budget.

the operational and maintenance of campus assets.

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Operations

The professional delivery of services by Facilities and Services is key to enabling academic activities and the activating broader campus community. To achieve the goal of best practice, F&S will develop an organization and culture characterized by service, innovation, transparency, responsiveness and continuous improvement.

Goal 2

Delivery of excellent services to the campus community

F&S BY 2020 Team Objective Tasks Lead By By When

Develop a culture of excellence and continuous improvement in service delivery

Look at a procedure that automatically update list with staff changes

Establish a list of key stakeholders (Building Custodians, GM, and Director delegates) that F&S liaises with on a day to day basis.

SP UMM

June 2012

Review current Maintenance operating system (Maximo) to allow full accountability and open transparency to clients

Establish F&S service charter and review and update current service level agreements which specifies services delivery timeframe, quality and transparency of workflow and action taken.

UMM UMSP

Dec 2012 Dependent on system upgrade

Test current procedures to determine gap in delivery of

Maintenance services. (Process Mapping)

Review current operational arrangements for maintenance to ensure they support the

achievement of excellence in day to day delivery of services to the community:

GM (Camp) UMM

June 2012

Provide input and data to allow analyses of breakdown

Develop strategies/plans to continuously improve operational services,

UMM Dec 2013

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corrective maintenance to allow reduction of CM.

Ensure that decision making is empirically based and aligns to strategic objectives,

Provide information and data to allow value judgment to be made on asset performance.

Develop business systems and processes to ensure the capture of adequate data to inform the analysis and management of operational activities, including Asset performance Include Process mapping for all key activities starting with those that impact our clients (with in appropriate time frames)

AM UMM

Ongoing

Allow working groups to be made up of wide range of staff to allow diversity.

Ensure involvement of operational staff in the planning and delivery of facilities services. eg Preparation of maintenance contracts.

UMM

Ongoing

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Acronyms

People AD(PD) Associate Director Capital Works AD(FP) Associate Director Facilities

Planning GM (Corp) General Manager Corporate GM (Camp) General Manager Campus

Services UMM University Maintenance Manager UMSP University Maintenance

Scheduler Planner SP Space Planner AM Asset Manager

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