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CAMBASHI E-LEARNING CURRICULUM 2016-17 Manufacturing, Distribution & Energy
CURRICULUM SUMMARY
Cambashi’s web-based training offers fast, effective acquisition of industry knowledge and a consistent training solution across all your industries.
Our off-the-shelf courses are QAS-approved, and designed for sales, audit, consultancy and other customer-facing professionals. They provide the industry knowledge and insight your staff need to interact with decision-makers more effectively and sell more successfully.
Our curriculum covers the fundamentals of manufacturing, and delves into specific manufacturing, energy and related industries in more detail, giving your professionals the credibility and confidence they need to seek out and maintain successful, lasting client relationships.
The following provides a description and outline of the courses included in the Introduction to Manufacturing (Level 100) and the Manufacturing, Energy and Distribution courses (Level 100/200).
COURSE DESCRIPTIONS & OUTLINES – MENU
Click on the links below for an outline of the contents of each course.
INTRODUCTION TO MANUFACTURING
Industry Overview
Running the Business
Product Development
Supply Chain Management
Plant Operations
Logistics
Sales, Marketing & Customer Service
MANUFACTURING INDUSTRIES
Aerospace
Automotive
Chemicals
Consumer Packaged Goods (CPG)
High Tech
Industrial Machinery
Pharmaceuticals
ENERGY INDUSTRIES
Oil & Gas
Utilities
DISTRIBUTION INDUSTRIES
Logistics Providers
Retail
ANNUAL UPDATES 2016-17
The Manufacturing Fundamentals are designed to cover the industry’s high level, universal ‘rules’ and concepts, which typically do not change much from year to year.
However, content has been updated where emerging technologies are having a significant impact on company operations. Structural work has also been undertaken to ensure that the course are fully compliant with the latest revisions to the NASBA Standards.
Industry Focus courses are updated annually to reflect the changing business landscape, including coverage of the latest technologies, trends and drivers, regulatory changes, and so on.
Within the main course, content revisions include: company revenues, updated merger and acquisition (M&A) coverage, the impact of the Internet of Things (IoT) and advanced manufacturing techniques like 3D printing, the effect of low oil prices, and more.
Additionally, each industry contains a 2016 Updates section which chronicles important news by region, as well as trends by company, and technology area (depending on the industry).
Like the Manufacturing Fundamentals, all vertical industry courses are fully compliant with the latest revisions to the NASBA Standards.
CURRICULUM DESCRIPTIONS & OUTLINES
INTRODUCTION TO MANUFACTURING - LEVEL 100 COURSE DESCRIPTIONS & OUTLINES
Industry Overview – 1 CPE Credit / Program Level – Beginner / Prerequisite
Learning - None
This course provides a basic overview and understanding of the manufacturing industry. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Recall examples of how manufacturing transforms raw materials into useful goods
Distinguish between different types of manufacturing and production methods
Identify sources of manufacturing profit and cost
Differentiate between members of the manufacturing value chain
Identify some of the ways in which regulations affect the industry
COURSE OUTLINE
What is Manufacturing?
Transformation
Making a Can of Coca Cola
Assets Required
The Broad Scope of Manufacturing
The Manufacturing Supply Chain
Introduction
Simple Supply Chain
Supplier-Manufacturer-Customer
Value Network
Customers
Types of Manufacturing
Manufacturing Diversity
Discrete Manufacturing
Process Manufacturing
Repetitive Manufacturing
Hybrid Manufacturing
Extended Manufacturing
Production Models
Production Model by Industry
The Business of Manufacturing
Making Money
Adding Value
Minimizing Cost
Direct and Indirect Costs
Variable and Fixed Costs
Business Functions
Regulation and Compliance
Overview
Areas for Compliance
Industry Challenges
Business Drivers
Cost of Energy
Macroeconomics
Customer Demands
Sustainability
Globalization
Technology
Changing Demographics
Data and Systems
Bill of Materials (BOM)
Recipes and Formulae
IT Networks
IT Applications
Certification Test
Go to Course Menu
Running the Business – 1 CPE Credit / Program Level – Beginner / Prerequisite
Learning - None
This course provides an introduction to the way most manufacturers work at a senior executive level and the groups that support manufacturer’s business activity – Finance, Human Resources and IT.
No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Identify the structure of a typical manufacturing company, how it sets business priorities, and how it measures success
Identify the responsibilities and operations of the Finance & Administration, Human Resources and IT departments across a manufacturing organization
Recall examples of how these departments support and enable the main business processes
Identify terminology relating to financial reporting and other business areas
COURSE OUTLINE
Organizational Structure
Senior Management
Business Units
Multiple Locations
Defining the Strategy
Introduction
Making a Profit
Products and Services
Product Mix
Differentiation
Location
Outsourcing
Measuring Performance
Reporting Performance
P&L Account
Balance Sheet
Cash Flow Statement
Ratio Analysis
Profitability Ratios
Activity Ratios
Benchmarking
Finance and Administration
Introduction
Cash-to-Cash Cycle
Interfacing to the Business
IT for F&A
Major IT Systems
Human Resources
Core areas
Additional Responsibilities
IT in Human Resources
IT Systems
Corporate IT
Introduction
Infrastructure and Services
Challenges and Priorities
Major IT Systems
Certification Test
Go to Course Menu
Product Development - 1 CPE Credit / Program Level – Beginner / Prerequisite
Learning - None
This course provides an overview of the way manufacturers respond to changes in the market, and advances in technology, by developing new products to meet their customers’ needs. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Identify the importance of product development and the strategies behind bringing new products to market
Identify the teams involved in these activities and their main responsibilities
differentiate between the business challenges affecting product development and understand how companies address these issues
Recall examples regarding the importance of the role that IT plays in product development
COURSE OUTLINE
Development Concepts
Introduction
Innovation
Sustaining or Disruptive?
Drivers of Product Development
Key Activities
Strategy
Development Phases
Portfolio Management
Performance Metrics
The Development Organization
People
Roles
Organizational Efficiency
Team Approach
Product Information
Documentation
Accuracy, Traceability and Security
Production Processes
Managing Change
Business Challenges and Initiatives
Development Challenges
Development Initiatives
Protecting Intellectual Property
Reducing Design Phase Risks
Increasing Collaboration
Reducing Time-to-Market
Outsourcing
IT for Product Development
Areas of Expenditure
Product Lifecycle Management
Decision-Makers
Certification Test Go to Course Menu
Supply Chain Management – 1.5 CPE Credits / Program Level – Beginner /
Prerequisite Learning - None
This course provides an overview of manufacturing supply chain management and procurement activities and the metrics used to assess supply chain performance. No prior knowledge of manufacturing is required.
Completion time: 1 - 1.5 hours
LEARNING OBJECTIVES
Identify how supply chain operations are closely connected to almost every other facet of a manufacturing company
Recall examples of what best-in-class manufacturers do to manage their supply chains
Identify supply chain priorities and form an understanding of how manufacturers measure their supply chain performance
COURSE OUTLINE
The Manufacturing Supply Chain
Typical Supply chain
Planning and Execution
The SCOR Model
One Link in a Chain
Multiple Supply Chains
Inventory
Roles and Responsibilities
Supply Chain Management Roles
Other Business Units
Supply Chain Coordination
Internal Co-ordination
Trading Partners
Production Examples
Balancing Trade-offs
Example Trade-offs
Business Processes and IT
Introduction
Plan
Source
Make
Deliver
Returns
Priorities and Metrics
Introduction
Reliability
Flexibility
Responsiveness
Low-cost Operations
Efficiency
Supply Chain Challenges
Introduction
Economic Climate
Global Supply Chains
Risk
Customer Expectations
Lowering Costs
Outsourcing
Regulatory Compliance
Business Initiatives
Internet of Things (IoT)
Demand-driven Supply Chains
Managing Risk
Inventory Optimization
Vendor Managed Inventory (VMI)
Event Management
Supply Chain Best Practice
Overview
Characteristics and Processes
Certification Test
Go to Course Menu
Plant Operations - 1 CPE Credit / Program Level – Beginner / Prerequisite Learning -
None
This course provides an introduction to both discrete and process plant operations, focusing on six key activity areas. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Identify the processes involved in the six key areas of plant operations
Identify the roles and responsibilities of staff employed within a production plant
Recall examples of plant issues and priorities and how plant performance is measured
Identify best practices and production methodologies
Distinguish between key metrics that measure plant performance
COURSE OUTLINE
Material Flow Model
Introduction
Model Elements
Key Activity Areas
Production Planning and Control
Overview
Fixed versus Complex
Unexpected Changes
Push versus Pull
Lean Manufacturing
Roles and Responsibilities
Management Roles
Other Plant Operations Roles
Priorities and Metrics
Introduction
Quality
Process Cycle Time
Throughput
Cost Containment
Flexibility and Agility
Reliability and Availability
Regulatory Compliance
IT for Plant Operations
IT Applications
Additional Core IT systems
IT Investment
Best Practice
Introduction
Lean Manufacturing
Low Inventories
Automated Regulatory Compliance
Common KPIs Across Plants
Certification Test
Go to Course Menu
Logistics - 1 CPE Credit / Program Level - Beginner/ Prerequisite Learning - None
This course provides an introduction to a manufacturer’s in-house logistics operations, including both inbound and outbound logistics.
No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Identify some of the roles played by a manufacturer's logistics operations
Recall examples of how industry trends affect logistics operations
Identify how manufacturers and third parties measure logistics performance
Differentiate between the different kinds of documentation needed for the transportation of materials
COURSE OUTLINE
Overview
Inbound and Outbound logistics
Order Fulfillment
Inter-Company Networks
Organizing Logistics
Introduction
Logistics Roles
Other Important Factors
Business Processes and IT Applications
Business Processes
IT Applications
Regulations and Compliance
Logistics Operations Planning
Introduction
Warehouse Planning
Transportation Planning
Route Planning
Vehicle Load Planning
Logistics Execution
Introduction
Distribution Management
Transport Management
Warehouse Management
Asset Management
Documentation
Business Issues
Factors Affecting Operations
Priorities and Metrics
Introduction
Reliability
Responsiveness
Flexibility
Cost of Operation
Efficiency
Certification Test
Go to Course Menu
Sales, Marketing and Customer Service - 1 CPE Credit / Program Level –
Beginner / Prerequisite Learning - None
This course provides an introduction to sales, marketing and customer service operations within a manufacturing company, and how they differ for different types of manufacturer.
No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Distinguish between the activities and business processes of a manufacturer’s sales, marketing and customer service business areas
Differentiate the different sales channels used by a typical manufacturer
Identify how manufacturers differentiate themselves from competition in various markets
Identify acronyms and other terminologies used by sales, marketing and customer service professionals
COURSE OUTLINE
Overview
Manufacturers are Different
Selling Added Value
Providing a Service
Roles, Responsibilities and Metrics
Organization
SMCS Management
Interactions with Key Processes
Production Planning
Measuring Performance
Sales Performance
Marketing Performance
Customer Service Performance
Customer Interaction
Introduction
Sales Issues
Vertical Industry
Type of Production
Position in Supply Chain
Product Volume and Price
Geography
Social Media
Buying and Selling
The Customer’s Buying Cycle
The Manufacturer’s Selling Cycle
Opportunity Lifecycle
Introduction
Complex Products
Configurable Products
Commodity Products
Information Technology
Overview
CRM Applications
Other IT Applications
Certification Test
Go to Course Menu
MANUFACTURING INDUSTRIES - LEVEL 100/200 COURSE DESCRIPTIONS &
OUTLINES
Industry Focus: Aerospace – 1.5 CPE Credits / Program Level – Beginner /
Prerequisite Learning - None
This course provides an introduction to the aerospace industry. No prior knowledge of manufacturing is required.
Completion time: 1.5 hours
LEARNING OBJECTIVES
Identify companies operating in both the civil and defense aerospace sectors
Grasp the key characteristics defining the industry, relating to product design, through to manufacture and after sales support
Differentiate between members of the aerospace supply chain and recall the relationships between the companies involved
Recognize the business implications of current aerospace (civil and military) industry trends
Identify terminology relating to regulations and industry standards
COURSE OUTLINE
Products and Services
Introduction
Civil Markets
Civil Aircraft
Defense Markets
Military Products
Dual-Purpose Technology
Space Systems
Shared Characteristics
Industry Structure
Aerospace Supply Chain
Original Equipment Manufacturers
Tier One Suppliers
Tier Two and Beyond
Leading Companies
Joint Ventures and Consortia
Global Business
Key Business Processes
Shared Characteristics
Product Development
Supply Chain
Plant Operations
Logistics
Sales and Marketing
Maintenance, Repair and Overhaul
Making Money
Introduction
Research Contracts
Sale of Products and Services
Financial Services
Spare Parts
‘Whole Life’ Projects and TCO
Key Performance Indicators
Assessing Business Performance
Main External Indicators
Additional Indicators
Industry Trends
Globalization
Outsourcing
Avionics
The Internet of Things (IoT)
Risk Sharing
Consolidation
Fuel Efficiency
Defense Spending
Business Challenges and Initiatives
External Challenges
Industry Regulations
New Technology Initiatives
Product Design Initiatives
Production Initiatives
Maintenance Initiatives
Government Initiatives
Demand Initiatives
Information Technology
Introduction
IT applications
2016 News
Regional Updates
Company news – Airbus
Company news – Boeing
Company news – Other US
Company news – Europe
Company news – International
Certification Test
Go to Course Menu
Industry Focus: Automotive – 1.5 CPE Credits / Program Level – Beginner /
Prerequisite Learning - None
This course provides an introduction to the automotive industry. No prior knowledge of manufacturing is required.
Completion time: 1.5 hours
LEARNING OBJECTIVES
Identify the different categories of automotive products and grasp the different strategies that influence design and production
Identify the structure of the automotive industry and recall the activities of companies in the supply chain
Distinguish between the key issues and industry trends that drive business decisions
Recognize some of the metrics used by industry participants to monitor performance
COURSE OUTLINE
Industry Overview
Introduction
Succeeding in a Mature Market
Production in 2015
Producer Countries
Customers
Introduction
Private Consumers
Rental Companies
Company Fleet Buyers
Manufacturers, Products and Services
Introduction
Supply Chain Structure
Scale
Vehicle Brand Enterprises
Suppliers
Support Businesses
Cars
Major Vehicle Classifications
Light Commercial Vehicles
Business Functions
Introduction
Design
Production
Supply Chain
Marketing
Making Money
Introduction
Price Pressure
Efficiency Indicators
Profitability Measures
Industry Trends and Drivers
Oversupply
In-vehicle Electronics
Emerging Markets
Electric and Hybrid Vehicles
Modular Construction
External Business Drivers
Business Initiatives
Introduction
Build to Order
3D Printing
Dealer Integration
Quality Assurance
Changing the Sales Focus
Mergers & Acquisitions (M&A)
Cost Initiatives
Addressing Consumer Demand
Industry Regulations
Introduction
Regulatory Pressures
Regulatory Pressure Initiatives
Information Technology
Design, Production & Sales
Enterprise
2016 News
Regional Updates
Industry News
Certification Test
Go to Course Menu
Industry Focus: Chemicals – 1 CPE Credit / Program Level - Beginner/
Prerequisite Learning - None
This course introduces the chemicals industry, including the base and specialty chemicals. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Identify some of the different types of chemical products
Apply knowledge of the structure of the chemicals sector and identify how companies interact within the supply chain
Recognize the role of various business functions within a typical chemical manufacturing company
Differentiate between chemicals company trends and business initiatives
Identify some of the common IT systems used in the industry
COURSE OUTLINE
Industry Overview
Introduction
Industry Structure
Supply Chain Structure
Suppliers
Chemical Companies
Customers
Top Chemical Companies
Structure of Major Companies
Divisions
Job Titles
Managing a Range of Products
Key Business Processes
Introduction
Portfolio Planning
Procurement
Production
Distribution
Sales
R&D
Service
Key Performance Indicators
Bulk Chemicals
Specialty Chemicals
Operational
Financial
Sales & Supply Chain
Business Opportunities
Asia & The Middle East
Research & Development
Contract Manufacturing
Complete Solutions
Bio-Renewable Sources
Mergers & Acquisitions
Industry Challenges
The Price of Oil and Energy
Cutting Supply Chain Costs
Regulatory Control
Regional Regulation
Industry 4.0
Need for Flexible Assets
Global Market Demand
Big Data
Business Initiatives
Operational Excellence
Asset Management
Product & Service Innovation
Joint Ventures
Sourcing and Procurement
Sustainability
Information Technology
Managing Business Data
2016 News
Regional Updates
Industry Trends
Certification Test
Go to Course Menu
Industry Focus: Consumer Packaged Goods (CPG) – 1.5 CPE Credits /
Program Level - Beginner/ Prerequisite Learning - None
This course introduces the CPG industry, including the structure of the industry, the CPG supply chain and the products and services offered. No prior knowledge of manufacturing is required.
Completion time: 1.5 hours
LEARNING OBJECTIVES
Be able to identify the roles of various business processes within a typical company, in the context of the CPG industry and its structure
Be able to distinguish between key industry trends and drivers
Gain and be able to apply knowledge of how supply chain partners interact in the industry
Be able to differentiate between some of the ways in which companies measure
aspects of their performance
COURSE OUTLINE
Industry Overview
Introduction
Food and Beverage Industry
Other CPG Sectors
People as Consumers
Brand Matters
Manufacturers and Retailers
Category Management
Strategies for Growth
Industry Structure
Introduction
Supply Chain Partners
Organizational Characteristics
The Global CPG Company
Top Consumer Goods Companies
Key Business Processes
Introduction
New Product Introduction
Production
Regulations and Compliance
Supply Chain Management
Logistics
Marketing
Sales
Key Performance Indicators
Introduction
Marketing and Sales
New Products and Innovation
Supply Chain and Logistics
Manufacturing
Industry Trends
Introduction
Private Label Brands
Healthy Foods
Mergers & Acquisitions
Product Proliferation
Environmental Concerns
Cost of Ingredients
Business Drivers
Reacting to External Challenges
Business Initiatives
Introduction
Promotions
External Collaboration
Data Synchronization
Manufacturing Flexibility
Multichannel Integration
Operations Outsourcing
Information Technology
Introduction
Supporting Business Processes
Other spend
2016 News
Regional Updates
Industry News
Certification Test Go to Course Menu
Industry Focus: High Tech – 1 CPE Credit / Program Level - Beginner/
Prerequisite Learning - None
This course provides an introduction to the high tech industry. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Identify a range of industry terminology
Identify the relationships between typical companies in the high tech supply chain and understand the structure of a typical high tech business
Pick out some of the major issues faced by high tech companies in today's industry
Differentiate between the initiatives they take to respond to these business issues
COURSE OUTLINE
Industry Overview
Introduction
Semiconductors
The Silicon Chip
Product Categories
High Tech Innovation
Industry Structure
Typical Company Structure
Sales Channels
Leading High Tech Companies
High Tech Outsourcing
Acquisitions and Partnerships
Key Business Processes
Introduction
Portfolio Planning
Sales and Distribution
Supply Chain Management
Industry Collaboration
Hardware Design
Software Design
Manufacturing
Key Performance Indicators
Measures and Metrics
Market Characteristics
Introduction
Semiconductors
Components
Instrumentation and Control
Medical Devices
Telecommunications and Radar
Consumer Electronics
Business Opportunities
The Internet of Things (IoT)
Technology Advances
Balancing Development Costs
Design & Build Anywhere
Additional Market Opportunities
Convergence
Reliance on Outsourcing
Clean and Green Technology
Industry Challenges
Introduction
Global Demand
Standards
Regulatory Control
Uncertainty and Risk
Intellectual Property
Product Lifetimes Are Shorter
Business Initiatives
Introduction
Software-Centric Focus
Manufacturing Improvements
Cloud Computing
Value Chain Analysis
Improving Customer Experience
Sustainability
Information Technology
Introduction
Product Development
Collaboration
Customer Service
Business Analytics
Component and Supplier Management
Regulatory Compliance
Supply Chain Logistics
2016 News
Regional Updates
Industry Trends
Certification Test
Go to Course Menu
Industry Focus: Industrial Equipment & Machinery – 1.5 CPE Credits /
Program Level - Beginner/ Prerequisite Learning - None
This course provides an introduction to the industrial equipment and machinery industry. No prior knowledge of manufacturing is required.
Completion time: 1.5 hours
LEARNING OBJECTIVES
Answer questions about the structure of the industry
Identify a wide range of products and understand the manufacturing processes that create them
Identify key business processes and performance indicators
Distinguish between the initiatives companies are taking to respond to challenges
Identify areas where IT systems are improving processes for machinery manufacturers
COURSE OUTLINE
Industry Overview
Products
Companies
Customers
What Do Customers Want?
Industry Segmentation
Global Machinery Companies
Top Machinery Companies
Typical Company Structure
Organization of Major Companies
Business Units
Management Hierarchy
Supply Chain Overview
Key Business Processes
Introduction
Procurement
Production
Distribution
Sales
Product Development
Service
Market Characteristics
Introduction
Industrial Equipment
Commercial and HVAC Equipment
Agricultural Equipment
Construction and Heavy Equipment
Transit and Material Handling
Business Challenges
Introduction
Competition
Regulation
Finance
Globalization
Environmental Concerns
Business Initiatives
Introduction
Improve Profitability
Regulatory Compliance
Demand for Services
Joint Ventures
Market Expansion
Key Performance Indicators
Introduction
Large Machines
Medium-Sized Machines
Small Machines
Information Technology
Introduction
Procurement
Production
Distribution
Sales
Product Development
Service
Asset Management
2016 News
Regional Updates
Global Trends
Certification Test
Go to Course Menu
Industry Focus: Pharmaceuticals – 1 CPE Credit / Program Level - Beginner/
Prerequisite Learning - None
This course introduces the pharmaceutical industry, including the structure of the industry, the supply chain and the products and services offered. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Differentiate between the different types of company operating in this industry
Tell the difference between the different types of pharmaceutical products
Identify how a pharmaceutical company organizes its manufacturing operations
Identify prominent performance indicators used in the industry
Distinguish between key initiatives companies are taking to respond to the factors affecting the industry
COURSE OUTLINE
Industry Overview
Pharmaceutical Products
Health Care and Life Sciences
Big Pharma and Blockbusters
Generics
Market Characteristics
Industry Structure
Supply Chain Overview
Suppliers
Pharmaceutical Sector
Healthcare
Mergers and Acquisitions
Supply Chain and Outsourcing
Organizational Structure
Business Processes and Functions
Introduction
Strategy and Planning
Keu Business Processes
Suppliers
Production
Distribution
Sales
R&D – An Introduction
R&D Main Phases
R&D Activities and Milestones
New Approaches to R&D
Documentation Requirements
Key Performance Indicators
Introduction
External KPIs
Operational KPIs
Industry Trends
Introduction
Patent Protection
Big Pharma Vs Generics
Biosimilars
Emerging Markets
New and Evolving Regulations
Demographic Changes
New Technologies and Services
Business Initiatives
Introduction
R&D
Manufacturing
Corporate Development
Logistics and Distribution
Sustainability
Information Technology
Unique Pharma Needs
2016 News
Regional Updates
Other News
Certification Test Go to Course Menu
ENERGY INDUSTRIES – LEVEL 100/200 COURSE DESCRIPTIONS & OUTLINES
Industry Focus: Oil & Gas – 1.5 CPE Credits / Program Level - Beginner/
Prerequisite Learning - None
This course introduces the Oil & Gas industry, including the structure of the industry from exploration to retailing. No prior knowledge of manufacturing is required.
Completion time: 1.5 hours
LEARNING OBJECTIVES
Identify a range of industry terminology
Identify the basic structure of the industry
Distinguish between 'upstream' and 'downstream' activities
Identify key challenges and initiatives, as well as metrics used to measures various aspects of company performance
Identify some of the regulations and sustainability initiatives governing the industry
COURSE OUTLINE
The Demand for Oil and Gas
Ever-increasing Demand
Supply & Demand Imbalance
What’s in a Barrel of Oil?
Gasoline Cost
Industry Structure
From the Well to the Consumer
Structure of Major Companies
International Oil Companies
National Oil Companies
Specialists
LNG
Petrochemicals
Revenue Split
Trading
Upstream Activities
Introduction
Survey
Drilling
Extraction
Transport
Downstream Activities
Introduction
Refining Overview
Refining Stages
Productizing and Delivery
Measuring Performance
Introduction
Financial and Non-Financial
Exploration and Production
Refining and Downstream
Environmental
Health & Safety
Meeting Future Demand
New Oilfields
Increased Productivity
Ultra-Deepwater
Shale Gas
Shale Oil
Biofuels
Industry Challenges
Introduction
Securing the Supply
Global Corporate Governance
Improving Operational Efficiency
Health, Safety and Environment
Skill Recruitment and Retention
OPEC and the Price of Oil
Business Initiatives
Introduction
Bring Your Own Device (BYOD)
Safety-Conscious Expansion
Improving the Supply
Refining Capacity and Margins
Investing in IT
Upstream IT
Downstream IT
Capital Infrastructure
Regulatory Compliance
Security Systems
2016 News
Regional Updates, Upstream Technology, & Downstream Technology
Certification Test Go to Course Menu
Industry Focus: Utilities – 1 CPE Credit / Program Level - Beginner/ Prerequisite
Learning - None
This course introduces the electricity, gas and water utility industries, including the structure of each of the industries. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Differentiate between the terminology used in the utilities industry
Identify the basic industry structure and the roles of the different business units in a typical company
Identify metrics used to measure aspects of corporate performance
Identify some of the key trends and drivers affecting the utilities industry
COURSE OUTLINE
Industry Background
Ownership and Regulation
Deregulation
Industry Competition
Price as a Differentiator
Customer Service Overview
Industry Overview
The Electricity Interview
The Gas Industry
The Water Industry
Utilities Supply Chain
Operating Costs
Structure of Major Companies
Company Characteristics
Typical Company Structure
Key Business Processes
Introduction
Plant Operations
Transmission & Distribution
Engineering
Administrative Services
Customer Services
Trading
Key Performance Indicators
Why Performance Metrics?
Customer Churn Rate
Service Cost
Call Handling Time
Billing Costs
Business Issues
Electricity Sector Issues
More Electricity Sector Issues
Gas Sector Issues
More Gas Sector Issues
Water Sector Issues
More Water Sector Issues
Cross-Sector Business Drivers
Competition
Sourcing Raw Materials
Matching Supply and Demand
Millions of Customers
The Expense of Capital Plants
The Impact of Regulations
Employee Retention
Business Initiatives
Introduction
Customer-Centric Operations
Business Unit Synergies
Sourcing Liquid Natural Gas
Desalination
Smart Grid
Information Technology
Improving Performance with IT
Major IT Spending Areas
Cyber Security
2016 News
Electricity – World events
Gas – World events
Water – World events
General News
Certification Test
Go to Course Menu
DISTRIBUTION INDUSTRIES – LEVEL 100/200 COURSE DESCRIPTIONS &
OUTLINES
Industry Focus: Logistics Providers - 1 CPE Credit / Program Level - Beginner/
Prerequisite Learning - None
This course introduces the logistics industry, including the structure of the industry and the services offered. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Be able to identify the terminology used in the logistics industry
Identify the structure of the industry and the business processes of typical companies
Be able to differentiate between prominent industry trends and challenges
Be capable of identifying how companies in the industry respond to these issues
Be capable of recognizing how logistics companies use technologies to improve their operations
COURSE OUTLINE
Industry Overview
The Importance of Logistics
The Links in the Supply Chain
Primary and Secondary Distribution
Communication
In-house Logistics
Outsourcing Logistics
Logistics Providers
Types of Logistics Providers
Transportation
Introduction
Transportation Roles
Intermodal
Road
Rail
Sea (ocean)
Air Freight
Small package Couriers
Warehousing and Distribution
Warehousing
Distribution Centers
Storage
Materials Handling
Additional Services
Business Processes and IT Applications
Business Processes
IT Applications
Logistics Planning
Logistics Execution
Key Performance Indicators
Operational Metrics
Logistics Industry Trends
Low Oil Prices
Economic Globalization
Mergers & Acquisitions
Supply Chain Security
Environmental Sustainability
Business Drivers
Globalization
Growth of Outsourcing
Internet Trading
Consumer Expectations
Business Initiatives
Introduction
Internet of Things (IoT)
Growth of Collaboration
Consumer-level Shipments
Expansion of Services
Technology
2016 News
Regional Updates
Industry Trends
Certification Test
Go to Course Menu
Industry Focus: Retail – 1 CPE Credits / Program Level - Beginner/ Prerequisite
Learning - None
This course introduces the retail industry, with a particular focus on fast-moving consumer packaged goods. No prior knowledge of manufacturing is required.
Completion time: 1 hour
LEARNING OBJECTIVES
Interpret a wide range of industry terminology
Identify the structure of the industry and differentiate between the wide range of products on offer
Understand the relationship between retailers and manufacturers of consumer products
Identify key business processes and performance indicators
Identify the initiatives companies are taking to respond to industry trends and
challenges
COURSE OUTLINE
Industry Overview
The Retail Supply Chain
Multi-Enterprise Value Chains
Customers
Regional Variation
Structure of Major Companies
Size and Type
Leading Companies
Organizational Structure
Hierarchical Structure
The Marketing Mix
The Four Ps
Product
Price
Promotion
Place
Balancing the Mix
Key Retail Activities
Introduction
Merchandising
Buying
Category Management
Supplier Management
CPFR
Promotions Management
Store Management
Purchasing, Planning and Logistics
Tensions and Trade-offs
Key Performance Indicators
Introduction
Attracting Customers
Sales
Using Resources
Supply Chain Efficiency
Industry Trends and Drivers
Introduction
Mergers and Acquisitions
Channel Development
Global Brand & Private Label
In-Store Marketing
Globalization
Corporate Citizenship
Environmental Sustainability
Business Drivers
Business Initiatives
Introduction
Strengthening the Supply Chain
Beyond Mass Marketing
Branding and Differentiation
Cost Reduction
Technology
Information Technology
IT Applications
Enterprise Systems
2016 News
Regional Updates
Certification Test
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