Call Center/CRM Demo & Conference 2012Call Center/CRM Demo & Conference 2012

UBM Japan Co Ltd

15-16 November, 2012

Tokyo, Japan

RIC Telecom Co Ltd

http://www.callcenter-japan.com/tokyo/

Event name: Call Center/CRM Demo & Conference 2012(TOKYO)

Dates: 15-16 November 2012

Opening Hours 10:00-17:30

Venue: Sunshine City Convention Center, Tokyo

Organized by: UBM Japan Co Ltd.

RIC Telecom Co Ltd.

Supported by: The Call Center Association of Japan (CCAJ）

General Information

Supported by: The Call Center Association of Japan (CCAJ）

The Japan Direct Marketing Association

Japan Institute of Information Technology

HDI-Japan

ASPIC (ASP-SaaS-Cloud Consortium）

No. of Exhibitors: 170 companies (forecast)

No. of Visitors: 9,000 (forecast)

Japan is renowned for is high standards of customer service; taxi drivers wear impeccable white gloves, department store staff bow as customers enter and diners at a restaurant are greeted with a hearty cry of ‘welcome’ and a hot towel. It is no surprise, therefore, that Japan’s call center and contact center industry is huge, sophisticated and highly lucrative.

The total value of CallCenter & CRM solution sold in Japan last year is estimated at $5.8 billion. If you want to claim your share of that market, make sure you exhibit at Call Center/CRM Demo & Conference 2012.

Japanese Call Center Market

Call Center/CRM Demo & Conference is the largest gathering of professionals from the contact center industry. It brings together operators of call centers, call center supervisors and managers, technicians, trainers and a whole host of other people who are responsible for specifying, assessing and purchasing.

Japanese CallCenter &CRM market is expanding though only gradually!

specifying, assessing and purchasing.

(billion)

(actual) (actual) (actual) (forecast) (forecast) (forecast)

Callcenter&CRM solution Telemarketing

(billion)

(actual) (actual) (actual) (forecast) (forecast) (forecast)

Yano Research Institute Ltd.Data source:

Previous Show Report (November 2011)

Number of Exhibitors: 153 companies

Number of Visitors: 8,725 call center industry professionals

Classification by visitor’s industry

Telecommunication9%

Service9%

Finance6%

Retailer / Whole Saler6%

Solution Vender13%

Telemarketing Agency/ Outsourcer

12%

Others3%

Electric Manufacturing4%

Mail Order Service3%

Consaltant3%

Other Manufacturing3%

Staff Service2%Public Service

2%

Public Office / Schools2%

Constraction / Estate2%

Food1%

Pharmaceutical/ Chemical

1%

Tranport/ Storage1%

Public Service1%

System Integrator18%

Previous Show Report (November 2011)

Accela Technology AcrossWay Corporation

Advanced Media, Inc.

Ai-Logix

Alcatel-Lucent Japan Ltd.

Alfa Com, Ltd.

ANIMO Limited.

Artsoft Corporation

Asahikawa City

AsBase Inc.

Aspect Software Japan Ltd.

AVAL NAGASAKI CORPORATION

Avaya Japan Ltd.

AXIA

bangs Incorporated

City of Sapporo

CLUSGEAR, INC.

Collabos Corporation

FUSION COMMUNICATIONS CORPORATION

FUTABA Electric Telecommunication Co.,Ltd.

GENESYS JAPAN Co.,Ltd.

GN Netcom Japan Ltd.

G-NEXT,Inc.

Hardis System Design,Co.,Ltd.

Hibiya Computer Systems Co.,Ltd

Hitachi East Japan Solutions, Ltd.

Hitachi Information & Communication Engineering,Ltd.

Hitachi Information & Control Solutions, Ltd.

Hitachi Solutions,Ltd.

Hitachi Systems, Ltd.

Hitachi, Ltd.

HOYA SERVICE CORPORATION

Ibaraki Hitachi Information

IBM Japan, Ltd.

INFOCOM CORPORATION

INTEC Inc.

IntelliVoice Co.,Ltd.

Previous Show Report (November 2011) - Exhibitor’s list-

Collabos Corporation

Com Design inc.

Communication Business Avenue,Inc.

COMVEX. Co.,Ltd.

Core Computance Co.,Ltd.

CSK SERVICEWARE CORPORATION

Cyber Com Co., Ltd.

DI Squre Corporation

Empirix K.K.

Energy Partner Inc.

ERGOTRON Inc.

eVOICE Co.,Ltd.

EXNECT

FORVAL CORPORATION

FUJITSU COMMUNICATION SERVECES LIMITED

FUJITSU LIMITED

FUJITSU NETWORK SOLUTIONS LIMITED

FUJITSU SOCIAL SCIENCE LABORATORY Ltd.

FUJIYA SYSTEM CENTER Co.,Ltd.

IntelliVoice Co.,Ltd.

Interactive Intelligence Inc.

Intercom , inc.

Internet Security Japan, Inc

INTERWORK CORPORATION

IR LINK CORP

IT FOR Inc.

ITOCHU Techno-Solutions Corporation

IWATSU ELECTRIC CO., LTD.

JADE Corporation

JAL Information Technoloy Co., Ltd.

Japanhitech.,Ltd.

JBM Consultant Co.,Ltd

JFE Systems, Inc

Kagoshima City

KDDI Evolva Inc.

KOAX Inc.

Landscape Co.,Ltd.

LINK,INC.

Logit Corporation

Marubeni Information Systems Co., Ltd.

QLOOG,Inc.

RION Inc.

S&I Co.,Ltd.

salesforce.com, Co., Ltd.

Sanntuu.Inc

SCSK Corporation

Sennheiser Japan K.K.

SHINWA Sangyo CO.,Ltd.

Star Systems Co.,Ltd.

STEC

SUCCEED Co. Ltd.

Sumitomo Shoji Machinex Co.,Ltd.

SYNNEX K.K.

TAKACOM CORPORATION

TEAC CORPORATION

TechMatrix Corporation

Technology LinkCorporation

Previous Show Report (November 2011) - Exhibitor’s list-

Microsoft Japan Co.,Ltd.

MIT System Reserch Institute Co.,Ltd.

MITSUBISHI ELECTRIC INFORMATION

SYSTEMS

MITSUI KNOWLEDGE INDUSTRY CO.,LTD.

Miyazaki Prefecture

MOSHI MOSHI HOTLINE,INC.

Nagatsuka Telephone Technology Co., Ltd.

NEC Corporation

NEC Infrontia Corporation

NEC Networks&System Integration

Corporation

Neix Incorporated

NEXUS COMMUNITY

NICE JAPAN

Nihon LogMeIn K.K.

Nippon Securities Technology Co., Ltd. Technology LinkCorporation

The City of Sendai

TIS Inc.

TODENTSU Corporation

TOENEC CORPORATION

TOKYO ELECTRON DEVICE LIMITED

Verint Systems Japan K.K.

Voice Technologies Japan Co.,Ltd.

Voistore Co.,Ltd.

WOWOW Communications, Inc.

YOGI Communications,Ltd

Nippon Securities Technology Co., Ltd.

Nomura Research Institute, Ltd

NTT Advanced Technology Corporation

NTT Communications Croporation

NTT COMWARE CORPORATION

NTT DATA INTELLILINK CORPORATION

NTT IT CORPORATION

NTT MARKETING ACT CORPORATION

NTT Nishinihon-Chugoku

NTT Software Corporation

NTT Solco Corporation

NTT-ME CORPORATION

NTT-Neomeit

OAS Corporation

Oki Electri Industry Co.,Ltd.

Oki Software Co.,Ltd.

OPT SP CO.,LTD.

P&W Solutions Co.,Ltd.

Plantronics Japan Ltd.

Plus-Alpha Consulting Ltd.

Call Center Applications

Tele Marketing & Outsourcing Services

Voice Processing Boards

PBX, UnPBX Solutions

CTI Middle Wear,

Voice Logging,

IVR

Hardware, software, services and solutions for call center and CRM

industry professionals.

Exhibits

Tools

Security Facilities

IP Telephony

Mobile Solutions

Text Mining

BI Tools (Mining)

ERP Solutions

ASP / SaaS,

Unified Communications

CRM Applications

Help Desk Solutions

SFA

Agent Management Tools FAQ,

Voice Portal

Knowledge Management,

WFM Tools Supply Chain, Outbound

e-Learning,

Training

Location Services,

Web Marketing Tools Human

Resources

Package Booth

Includes: 3.0m x 2.0m = 6.0sqm space, partitions, carpet, fascia with company name, 3m display counter, 2 spotlights, 2 electrical outlets, electrical supply up to 1kw, daily stand cleaning

Basic Stand Option

supply up to 1kw, daily stand cleaning

JPY500,000 (+5% tax)

Other booth package options are available. Please contact us with details of your requirements.

Event Structure

In addition to the exhibition there is an extensive program of conference sessions, exhibitor presentations, private seminars, workshops and classrooms.

Keynote Seminar &Conference :

Private Seminar ：：：：

Top speakers from Japan’s call center industry discuss key trends, developments and best practice case studies.

Event Structure

Exhibitor Presentations（（（（Workshops)：：：：There are five presentation rooms located on the exhibit floor in which a total of 70 exhibitor presentation slots are run. These are highly popular with visitors and most are packed to full capacity.

Sponsorship

Item Price Item Price

Platinum Sponsor Ask

Gold Sponsor Ask

Advertisement in Official Guidebook

Visitor Badges (Badge + Lanyard)

PR Board

¥500,000

¥300,000

Take advantage of these highly visible sponsorship

opportunities to enhance your visibility in the show.

Advertisement in Official Guidebook

(Inside Front Cover by Full Color)

Advertisement in Official Guidebook

(Outside Back Cover by Full Color)

¥400,000

¥400,000

Advertisement in Official Guidebook

(Inside Back Cover by Full Color)¥300,000

Advertisement in Official Guidebook

(1 Page by Full Color)

Advertisement in Official Guidebook

(1 Page by Black & White)

¥200,000

¥150,000

PR Board

Cafeteria Sponsor

Floor Plan Advertisement

¥300,000

¥500,000

¥300,000

* Prices do not include 5% consumption tax.

Call Center Demo Secretariat

UBM Japan Co LtdKanda 91 Bldg., 1-8-3 Kaji-cho, Chiyoda-ku,

To book space or for more information contact:

Kanda 91 Bldg., 1-8-3 Kaji-cho, Chiyoda-ku,

Tokyo 101-0044, Japan

TEL: +81-3-5296-1020

FAX: +81-3-5296-1018

Email: info@callcenter-japan.com