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Complete Call Centre Solution
Call Recording, IVRS, Auto Dialling & APIIntelligent IPPBX Manager and Smart CRM Software
Enjay Synapse
How this can benefit you?Ideal Solution For
Lead Generation
Sales Process
Tele Support
Business Process Automation
Upload files and start Calling. Lead generation from Call/SMS/Email is
done Automatically.
Convert more leads into Sales with proper followup
and integrated Multichannel communications.
Provide best Tele-support to your clients with integrated Ticketing system and Case
Management.
Any Business Process Automation that
requires Telephony + CRM + API Integration.
It’s not Just Telephony, It’s lot more.Four Part Solution
Telephony - (Enjay Synapse)Call Recording, IVRS, Inbound/Outbound Call Handling and many other features.
CRM - (Enjay CRM)Full featured CRM to run your Business Functions, like Lead Gen, Sales & Support.
API for IntegrationYour Business is using lots of Applications, our API integrates them all.
Mobile Apps (Enjay Latitude)Every business has people who are on the move, Our Mobile Apps integrates them. 01
0203 04
Other’s provide CRM Integration
We provide Integrated CRM
Your Call Centre is Incomplete without CRMWhy you need CRM for Call Centre
Only TelephonySimple “Single Call Process”
E.g.: Mobile Company reminding for Payments.
Telephony + CRMComplex “Multi Call Process” E.g.: Sales / Lead Generation or Ticket Management.
Telephony FeaturesCentralised Call Recording Intelligent IVR Inbound / Outbound Calls Intelligent Call Routing Live Call Monitoring
API Integration Integrated CRM Customisable Reporting Scheduled Reports as Email Spy / Barge / Whisper
Music on Hold Voice Mail Call Summary Voice Broadcast Softphone (SIP) Support
Drill Down Reports Missed Call Alerts Auto/manual Dial Call Blocking Live Status
Outward Conference Browser Based Management.
No programming Required. EPABX Integration VOIP / SIP / Support
GSM / Analog Lines Support
Data Import/Export Agent Efficiency Reports Voice Transcript Popup Multi Campaign Support
Auto Call Distribution (ACD) Ring Groups / Call Queue Skill (Rule) Based Routing DND Support Scalable Architecture
Inward/Outward No Blocking
Softphone Support Mobile Call Logging Work from Home Web click to Call
CRM FeaturesSales Management Sales Forecasting Lead Management Lead Capture Ticket Management
Mobile App for Team Mobile App for Customers Mobile App for Tele-Calling Web-to-Lead SLA Management
Email/SMS Integration Email/SMS to Lead Email/SMS to Ticket Calls/SMS/Emails/Visits AMC Management
Unlimited Custom Fields Data Import/Export Workflows Escalations / Approvals Subscription Management
Data SecurityCustomisable Access
ControlsRole/Group Management Geo-Location Mapping Engineer Reports
Marketing ROI Analysis Leads Ageing Analysis Smart Feedback IntegrationNotes/Documents
AttachmentTime & Cost Analysis
Tasks Visits/Meetings Appointments/Calendar Score Card Views Monitor TAT
Unlimited Customisable Dashboards
Customisable Reporting Tool
Scheduled Reports Graphical Charts Social Media Integration
Enjay Call Centre Solution is Suitable for Every Industry Vertical.
Industry Verticals
BFSI / NBFCLead Management,
eKYC, Customer Support
E-CommerceIntegrated solution for
E-Commerce Portal and CRM+Call Centre.
Stock BrokersLead Management,
Customer Onboarding, relationships & Support
Real EstateLead Capture and
Sales process with integrated Call Centre.
Travel & HospitalityIntegrated solution for lead management and
customer Service.
BPO and OutsourcingAny Inbound/outbound
Process with Auto Dialler and Call Distribution
Financial ServicesLoan disbursements,
collections and recovery.
Service IndustryTicket Management with
RMA, Warranty, AMC, SLA and escalations.
Call Centre for Small TeamsConvert your Android Phone to call Centre
Cloud CRMNo infrastructure required. Upload your data to Cloud CRM and start calling.
Android PhoneInstall our App on your Android Phone and convert your Phone to Calling Device.
No Capital InvestmentPay as you go, instant
setup. No costly servers. Ideal for fast
growing startups.
Work RemotelySuitable for Branches or
even work from home. All you need is a Laptop,
Android Phone and Wifi.
Call Centre for Larger TeamsComprehensive solution with great API Integration capabilities
Scalable Architecture
Can be scaled from couple of users to thousands of users within short time.
API Integration
Entire solution can be integrated with any other App with easy, efficient and secured HTTP API.
Deployment Flexibility
Cloud based CRM with Local Telephony Servers or completely onsite solution or Mobile based setup.
Comprehensive solution
Complete solution consisting of Telephony, CRM, Mobile Apps and API Support for Integration.
not only our Solution but our Support is also GreatOur Client Says
Synapse app is one of the best app/ technology we have used for our call
centre. It helps to increase the productivity as our number of calls are drastically increased.
Thanks to Enjay team for such a wonderful product.
Amit Bajaj
Manager Commercial – Infodriveindia Pvt Ltd.
SP Toshniwal
CEO & MD – ProStocks Pvt Ltd.
We are using Enjay Synapse and Enjay CRM for fully automating our Lead/Sales Management and even front office / back office operations. Our Website/Partner portals are integrated with CRM and lots of automation used with Calls/Emails/SMS, saves us lots of time and helps us to close more deals
Few of our Happy Clients
Some Success Stories
Bank of Baroda Credila (Finance)
Narnolia SecuritiesAdarsh Credit Society Alice Blue (Stock brokers)
Prostocks (Stock Broking)
Few of our Happy Clients
Some Success Stories
Madhya Pradesh Online Maharashtra Police Stress Cell MahaOnline (Call Centre)
JP Infra (Constructions)Pacifica (Construction) Mahima (Construction)
Few of our Happy Clients
Some Success Stories
Software@work (Tally Partner) Saraswati (Tally Partner) Apexact soft (Tally Partner)
Nandini Infosys (Tally Partner)Shivaami (Cloud Provider) SNS Networks (Technology)
Few of our Happy Clients
Some Success Stories
Insight Business MachinesDixit Infotech ( SNS (Technology)
Calsoft (Software)Infodriveindia Pvt Ltd. Nevada (Dubai-Mktg)
Few of our Happy Clients
Some Success Stories
Trailfinders (Travel)Tripmakers (Travel UAE)
Brandsdaddy (Mobile Mfr)
RMCL (MLM)
Chowgule Industries Ltd (Maruti)Quba (Manufacturing)
Truebil (Used Cars)
Amardeep (Construction)
Punjab Group of Engg. Colleges EBC (Book Mfg)
Elica PB (Kitchenware)Jindal (Textiles)
Few of our Happy Clients
Some Success Stories
If you have More Questions, Contact our SupportFrequently Asked Questions
Can we use PRI, SIP, Landline and GSM connections with Synapse?Yes, any of above types of lines (or any combination) can be used with Enjay Synapse. Even one Synapse can have combination of above lines.
Can I use my existing PBX and analogue phones with Enjay SynapseYes, Enjay Synapse Solutions is compatible with almost any EPABX available in Market. The integration of Synapse and EPABX is done using PRI or IP.
Can I import Excel files for Calling and start Calling.Yes, Import the file, allocate the data to agents according to your work requirements and they can start calling immediately. After calling is done you can also export reports in required formats
Frequently Asked Questions
If PRI is not feasible at my office, Can I use GSM SIM Cards?Yes, there are two ways to do it. You can either use SIM Banks along with Enjay Synapse or use your Android Phones with Enjay Synapse Mobile to run your Call centre from GSM Lines
Is this online Solution or in premise?Yes, In fact, Enjay Synapse solution is in-premise solution with Cloud based CRM. There is total flexibility as far as deployment options are concerned.
Can we install Enjay Synapse in our Virtualised EnvironmentYes, Enjay Synapse (the Telephony Server) can be installed in VM. By default it comes as an appliance, but VM installation is also possible.
If you have More Questions, Contact our Support
Frequently Asked Questions
Can we allow Agents to work from Home?Yes, with Enjay Synapse Mobile. All you need is Laptop, Android Phone and Wifi and subscription to Enjay Call Centre Solution, That’s it. You are good to go.
Can we have voice recording of Calls made from Mobile?Yes, We have special solution for Mobile Calling Teams, called Enjay Synapse Mobile. It allows Android phones as calling device at the same time giving you all the facilities of a Call Centre Solution.
Can this solution integrate with my Website or ERP?Yes, entire solution is backed by rock solid easy, efficient and secured HTTP API, which can be used to tightly integrate this solution with any third party solution.
If you have More Questions, Contact our Support
put your great subtitle hereMeet The Team
Limesh ParekhCEO @ Enjay, CRM
Evangelist and Productivity Crusader. Passionate about
how technology can help business.
Vishal PatelTelephony Expert @ Enjay.
Heads Team of Communication experts.
Handles Telephony part of Call Centre Solution.
Ishani LadSr. CRM Consultant and Project Leader for CRM
Applications. Heads Team of our CRM Functional (and
Integration) Experts.
Taufik PatelChief Consultant and
Solution Architect for CRM & Call Centre Business. More than 14 years Experience in
Enjay.
Empowering Enterprise with Ennovation
Enjay IT Solutions Ltd
www.enjaytelephony.com
