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Awards
ABOUT FDM
FDM is a global professional services provider with a focus on IT and we work with over 160 market-leading clients. Now in our third decade, we have developed a portfolio of clients from industries including finance, insurance, media, retail, utilities and pharmaceuticals, to name a few. Our mission is simple: to help organizations like yours achieve specific business objectives through the provision of quality IT and business services.
FDM’s Careers Program provides high-quality training to recent university graduates, transitioning them into careers as professional IT and business Consultants. The selection process is rigorous and only the best candidates make it through our award-winning program, which combines technical education with industry-standard certifications and professional training. Our Consultants progress to represent FDM on client sites worldwide.
Centres in North America, Europe and Asia
A leading global IT employer for recent graduates
Proud to be championing women in IT
Supplying talent to multiple industries worldwide
Over 160 clients worldwide
Championing diversity in the workplace
Committed to our Veterans Initiative
Award-winning military friendly employer
AmericasToronto MontrealVancouverEdmonton BuffaloNew YorkJersey CityCharlotte Jacksonville NashvilleWashington DCChicagoRestonOmahaDallasLos AngelesMedellín...And more
EuropeLondonLeedsGlasgowEdinburgh StockholmThe HagueBrusselsFrankfurtLuxembourgZurichParisBelfastDublinCorkLimerick...And more
APACHong KongSingaporeBeijingShanghaiGuangzhouTianjinShenzhen
AustraliaSydney
AfricaJohannesburg
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University of TorontoRyerson UniversityMcMaster UniversityWilfrid Laurier UniversityUniversity of WaterlooWestern UniversityYork University
Memorial University ofNewfoundland
University of British ColumbiaSimon Fraser University
Queen’s University
University of Windsor
Dalhousie UniversityMcGill
University
University of Calgary
FINDING THE TALENT
Sourcing talented university graduates
Recent graduates
FDM’s dedicated Recruitment Team visits over 170 universities throughout North America and Europe every year. We host technical and soft skills seminars, presentations, hackathons and résumé workshops throughout the academic year in order to identify the best talent prior to graduation. A snapshot of universities we recruit from includes:
Program Referrals
In addition to recruiting through university career fairs and events, we also find many of our talented candidates via referrals from within our own program. A high proportion of the individuals who successfully pass our assessment evaluation and receive an invite to join the FDM Careers Program come to us as direct referrals. This is truly a testament to the success of our unique model, as our top performing trainees and Consultants are eager to share their positive experiences and the career opportunities that FDM has to offer with their peers.
I was initially nervous about taking on a junior consultant who didn’t have years of experience in the music business and in IT, but working with Kris has totally changed my mind. His work has exceeded my expectations and he has played a crucial part in the success of a high profile, complex project. Sr. Business Analyst, Warner Music
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THE FDM MODEL
Bridging the skills gap
The two-year FDM Careers Program is designed to equip individuals with technical expertise and commercial experience enabling fast-track career progression into the IT industry. The roadmap below is an illustration of the journey that our Consultants undertake. Once they complete the program, the sky is the limit.
Recent graduates and military veterans who join the FDM Careers Program in any of our North American locations become employed by FDM from day one of their training. As this award-winning training is fully funded by FDM, our trainees commit to work for FDM for a period of two years following their training completion. This commitment not only allows FDM to provide guaranteed continuity of service to clients, but also the ability to scale at speed. Once the twenty-four month bond is complete, FDM Consultants can transition permanently onto client sites free of charge or can remain with FDM as Senior Consultants.
Foundation Training Modules
Specialized Training Streams
Professional skills and commercial
awareness
Credit Suisse, MetLife, KPMG, CIBC, HSBC, PSP, Citigroup, Barclays, NexJ Systems, Murex, RBC, Pure Insurance, Bank Of America Merrill Lynch, TD Securities, Union Bank, JP Morgan, Sirius XM Radio, BMO, Credit Agricole, Fannie Mae, Saks Fifth Avenue, UBS, Scotiabank ...
Placement on Client Sites
Year 3+ options
Continue career with FDM
Transition to client
Application Support Development
Project /Business Analysis
TestingData
Analysis
Risk, Regulation & Compliance
Driven Programs
Years 1 & 2
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SQL UNIX or Excel VBA
I can’t overlook the training that FDM provides for its resources so that they can be successful in their assignments. If FDM can keep producing young bright talents like Matthew, FDM will be a one-stop-shop that I would recommend to other businesses looking for young talent.Development Lead, RBC
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Application Support
Applicable roles: • Migrations • Consolidations • Technical Projects • Refreshes and Upgrades • System Enhancements • Operational Activities
• Databases: Oracle, PL / SQL • OS:UNIX, Windows • Bash Shell Scripting• MS Excel / VBA
Core Technologies Business• Introduction to Finance and Investment Banking
Process• Project Management • Software Development Lifecycle • Agile and Scrum • ITIL Framework
SELECTION AND PROGRESSION
We expect technical excellence with a winning attitude
Selecting the best individuals to join FDM is a stringent process. All résumés are carefully screened and those that progress on to the interview stage will be assessed for suitability in the areas of communication, eligibility to work, technical skills and drive to achieve. We hold assessment seminars every week where we evaluate each candidate’s technical and interpersonal skills, as well as gauge their ability to integrate within our clients’ environments and structures.
The training takes place at our award-winning Academies in Toronto, New York, London, Leeds, Glasgow, Frankfurt and Hong Kong. FDM has also setup “pop up” Academies for driven client programs in locations near the client site.
Successful candidates undergo rigorous reference and disclosure checks. This includes and is not limited to criminal checks as well as document verification.
6 – 17 weeks
• Structured Query Language (SQL) • Advanced MS Excel and VBA
Core Technologies Process Business• Project Management • Software Development Lifecycle • Agile and Scrum • Lean Six Sigma • ITIL Framework
• Business Analysis Foundation • ProgramandProjectSupportOffice Essentials • Introduction to Finance and Investment Banking
Applicable roles: • Project Support Office • Project Management • Business Analysis • Project Analysis
• Interview techniques
• Communication skills
•Conflictresolution
• Assertiveness at work
• Time management
• Presentation skills
•Effectiveprojectmanagement
• Improving personal success
Professional Skills 4 weeks
SQL
• Table joins, queries
• Statements, schemes, syntax
• Data types
• SQL best practice
• Functions and procedures
• PL/SQL blocks and procedures
• DDL, DML, DCL
EXCEL VBAUNIX• Shell operators and commands
• Writing Shell Scripts
• Piping commands
• Arithmetic operations
• Conditions, loops and functions
•UNIXfilesystem
• File and directory permissions
• Listing, creating, removing, copying and
findingfilesanddirectories
• Excel - basics
• Arithmetic, text and date functions
• VLOOKUP, MATCH
• Charts
• PivotTables and PivotCharts
• Macro recorder
• VBA Excel object model
• VBA subroutines and functions
• VBA IF, WHILE, For Loops
OR
Software Development
Applicable roles: • Software Design and Development • Database Design and Development • BI Reporting • Legacy Application Support and Development • Application Design and Architecture
• Databases: Oracle 10g (PL/SQL), Microsoft SQL Server 2008 (T-SQL) • Languages: Java SE and EE, COBOL, UNIX • Web: HTML, CSS, JavaScript, XML
Core Technologies Design and Analysis Tools Development Methodologies• Object Oriented design pillars and SOLID principles • Entity relationship data modelling and data normalization • Use of Unified Modelling Language (UML) for analysis and design
• Test Driven Development • Waterfall • Iterative • Agile
Testing & Quality Assurance
Applicable roles: • Regression Testing • Test Automation • Functional Testing • Non-functional Testing
• Structured Query Language (SQL) • VB Scripting
• Quality Centre • QTP • LoadRunner • Qualify • Facilita Forecast • Test Drive - Assist • Test Drive
Core Technologies
Specialist Test Tools
Design and Analysis Tools Testing Methodologies• Risk-Based Profiling • V-Model • Planning, Analysis, Design and Delivery • Exploratory Testing
• Traditional • Scrum • Agile • Iterative
Data and Operational Services
Applicable roles: • Legal and Regulatory Compliance Projects • Market, Entity and Reference Data • Data Migration • Data Cleaning and Analysis, Remediation • Data Mining, Analysis and Presentation
• Structured Query Language (SQL) • Advanced MS Excel and VBA
Core Technologies ProcessBusiness• Project Management• Investments and Operations
• Risk in Financial Services • Trade Lifecycle
Driven ProgramsFDM has led many client- specific driven programs, in areas including: • DevOps • Hadoop • Data Modelling • COBOL • FATCA Tax Ops • InfoSec / Cyber Security • Infrastructure • MX.3 Production SupportSee pages 14 - 15 for more information.
Risk, Regulation and Compliance
• Structured Query Language (SQL)• Advanced MS Excel • VBA
Core Technologies Business• Financial Industry Awareness (FIA) • Regulation and Compliance
Process• FATCA, CRS and UKFATCA • AML • KYC • Modelling Requirements • Investigation Techniques
Project/Business Analysis
Applicable roles: • AML/KYC/FATCA Analysis • Business Analysis • Data Analysis • Risk Analysis • Compliance Analysis
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CONSULTANT PLACEMENT JOURNEY
FDM’s program encompasses a two-year journey that offers continuous development and contact throughout each Consultant’s training and placement period
FDM can offer flexible contract terms to suit client requirements at short notice, providing scalable resource.
With the geographic flexibility of FDM Consultants, we can assist in finding suitable resource for various client sites in Canada and/or the US.
FINDING RESOURCE FOR YOUR BUSINESS NEEDS1
All Consultants have the opportunity to receive technical mentorship from the FDM Academy while on the client site if required.
We work closely with both our clients and staff to identify suitable development plans to enable individuals to reach their full potential.
SUPPORT THROUGHOUT PLACEMENT2
Clients have the ability to transfer resource from FDM contract to permanent at no charge after our agreed contractual time frames have lapsed.
BEYOND THE TWO-YEARS3
OUR VALUESSUCCESS STARTS HERE
AMBITION
COLLABORATION
ENERGY
INCLUSIVITY
PROFESSIONALISM
GROWTH
We set ourselves challenging goals and are determined to achieve them.
We work best when we work together.
We thrive on activity and getting things done.
We work to high standards.
We embrace and bring together the best people with diverse backgrounds and experiences.
We like to be challenged and have a willingness to learn, innovate and improve.
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THE FDM ADVANTAGE
FDM meets all the criteria that a client requires from a strategic partner
Our high-calibre Consultants are trained to make a difference on client sites from day one. They receive quality technical and business focused training through the award-winning FDM Careers Program while also covering the importance of professional skills, so that clients can benefit from technical excellence with a winning attitude.
High cost savings compared to the freelance contract market
Low-risk resource solution as FDM retains full accountability for Consultants
Ability to recruit andtrainforspecificrequirements and skills when the need arises
Consultants trained in the latest industry standards
Robust credentials and track record of success
Highly scalable onshore capability with no minimum commitment
Flexible terms for geographic deployment
Excellent retention and service continuity for up to two years
Internationalpresence and service capabilities
Jamie stands as an example of FDM’s ability to identify unusually gifted individuals who are also a good fit for the team. Through this experience, we look forward to continuing the relationship with FDM as we build and strengthen the global FX team. VP, Morgan Stanley
SCOTIABANK
HSBC
RBCJP MORGAN CHASE CENTRAL1
CREDIT SUISSE CITIGROUP
TD SIRIUS XM RADIO
FANNIE MAE
MUREX
NEXJ SYSTEMS
BAML
BMOCIBC
Some of our clients include:
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A large financial services organization was seeking to increase its graduate pool in order to build a more sustainable talent pipeline for the future. The challenge was three fold: a lack of relevant skills (specifically DevOps, Cyber Security and Test-driven Development) present within university curricula; a sizable skills gap in the market; and the competition posed by other financial services organizations targeting similar skills and talent.
FDM collaborated with management within the client company to create a customized training curriculum to suit their needs, particularly in the areas of Cyber Security and DevOps. FDM recruited, trained and deployed 80+ FDM Consultants onto the client sites across several departments in operations and technology. These FDM Consultants were trained locally near the client site, and their performance throughout training was regularly assessed by FDM and the client alike.
Our client now benefits from a sustainable pool of talent, equipped with specialized skills tailored to the client’s work environment and needs. FDM Consultants have automated a number of time consuming manual processes, making their operations more efficient, and the feedback received has been outstanding. The client is now saving in excess of $6M annually by working with FDM as opposed to relying on other high-cost contractor resources in the market.
Success Story
FIT FOR PURPOSE: DRIVEN PROGRAMS
Tailoring our approach to suit you
The FDM facilities are perfectly equipped for hands-on training, and our skilled instructors lead industry-specific courses to deliver unparalleled preparation for IT careers. FDM has the capability to work with our clients to customize technical courses to meet specific needs. We also have several strategic alliances with international software houses, delivering training to their clients on their behalf.
FDM has worked in collaboration with clients to develop a number of driven course programs. Following the completion of FDM’s standard foundation training, here is what some of the driven programs have covered:
001100000111100010
The Challenge
The Solution
The Outcome
DevOps
• Java Web and EE • Jenkins • Puppet • Virtualization / VMWare
Core Technologies Process• Continuous Integration – Continuous Development • OOP / SOLID Principles •ScrumMasterCertification • Code Security best practice
• Java • SQL • Hadoop and Big Data Foundations • Hortonworks HDP Operations Certification
• OOP / SOLID Principles • ERD • UML
• SQL • Advanced Excel and VBA
Business• Data Marts and Warehousing • Approaches: Inmon vs Kimball • Data Modelling Fundamentals • UML and ERD • Project Management • Stakeholder Engagement
•Clientspecificdomainknowledge training • Finance and Investment Banking
• TDD • Waterfall • Agile • Iterative
Core Technologies Process
MethodologiesCore Technologies Process
Hadoop
Data Modelling
• Advanced Excel and VBA Law and Regulation - US & Canada
• KYC / Due Diligence • Reporting Responsibilities
Core Technologies Business
FATCA Tax Ops
• Anti-Money Laundering • FATCA • Foreign Bank and Financial Accounts
Tax OperationsAccounting Fundamentals
InfoSec / Cyber Security
• UNIX • Advanced Excel and VBA
Core Technologies Process• Python • InfoSec • ITIL
• OS Admin • Infrastructure
MX.3 Production Support
• Databases: Oracle, Sybase • XML, XSLT • UNIX• ITIL Framework
• Financial and Non-Financial Static Data • Technical Troubleshooting • Introduction to MX Viewer• Trade Management•Post-tradeWorkflows
• Reporting and Accounting• Market Data Interfaces• Trade Pricing and Booking•ProfitandLossinMX.3• Introduction to Simulation
Core Technologies MUREX support platform
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YOUR TALENT PIPELINE FOR THE FUTURE
Yang is exactly the type of employee top firms should recruit. She has excellent technical and social skills, she works to a very high standard, enjoys a challenge and can work to a tight deadline without sacrificing accuracy and presentation skills. Release Management Metrics & Analytics, UBS
Following the completion of the two-year FDM Careers Program, our Consultants become seasoned industry professionals and have a number of career options. Many of our Consultants transition, free of charge, directly to permanent employment with our clients, where they advance into senior leadership and management roles. They are your talent pipeline for the future.
FDM Alumni Around the World
Jason HoSenior Manager
HSBC
Leanne LawrenceBusiness Operating Manager
UBS
Jorge MuñozAnalyst – FO Risk and Controls
Barclays
Geene Rose EnriquezAVP of Applications Support
Delivery, BAML
Mark AntoniadisJava Developer
RBC
Amit SharmaRelease Manager
Credit Suisse
Hear from some of our Alumni on the FDM YouTube channelFDMGroupVideos
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WOMEN IN IT INITIATIVE
50% of the management team at FDM is female
26% of all employees at FDM are female
Female Champions support network internally
‘Advocate of the Year’ at the Information Age Women in IT Awards
The FDM everywoman in Technology Awards celebrate female
achievements in the industry
Signed the CEO Statement of Support for the United Nations Women’s Empowerment Principles (UNWEP), sealing its commitment to gender diversity in the workplace and wider business community
Dora has had to technically
understand what is going on,
challenge timelines and push for resolutions to projects
that would not have worked without her input. Dora
embodies what I see as the key differentiators of FDM:
keen consultants who will try their hand at anything,
competently manage it and ask lots of questions — at a
competitive price point.
Head of Project Management, UBS
Dora Zhang FDM PMO Consultant at UBS, Hong Kong
Enida is not just a hardworking and talented professional, but shows good forward-thinking and can adapt to any role that we ask of her. She is a positive team player, yet shows good leadership instincts when that is asked of her. If Enida is any indication of the calibre of individuals you hire and train, then your organization deserves to be commended.Senior IT Manager, TD Securities
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SUPPORT AND ENGAGEMENT
Our Consultants are at the core of FDM’s business model and our greatest asset. In order for our Consultants to become one of your greatest assets, we provide a fully-managed resource service so that both FDM Consultants and clients have the support required for a seamless service.
As part of FDM’s commitment to the ongoing development of our Consultants, we continue regular contact with on-site Consultants to monitor and assess progress and performance and also identify further training needs in line with client requirements.
• Individual account management
• HR/Consultant support
• Business relationship management
• Ongoing development and training
• Employee recognition awards such as
Consultant of the Month
FDM Consultants and clients benefit from:
Consultant Support
Ongoing Development Support
HR Support
Account Management
Business Relationship Management
Employee Recognition
Managed Resource Services Model
I am delighted with the relationship Virgin Money has developed with FDM. Not only have we connected from a cultural perspective and shared ideas, thoughts and initiatives that align to our EBO values, we’ve secured brilliant talent.
Chief Operating Officer, Virgin Money
FDM exemplifies the commitment and consistent hard work required to excel in providing client services. Partnering with FDM has been an excellent move for Murex. Their reputation in the market and their track record of success speaks for itself, so we’re delighted to be working together to support MX.3 product environments.
Alliance Manager, Murex
I have only received quality Consultants and very often recommend FDM as a result of my experience.
Development Team Leader, Credit Suisse
The calibre of people I have in my team from FDM is of a very high standard.Production Support Manager, HSBC
FDM
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A track record of successFDM Consultants are deployed across a vast range of roles, bridging skill gaps within existing teams, assisting new enterprises in getting off the ground, supporting growth areas and helping to deliver new services.
UBS
The Challenge: Due to large cost savings initiatives across the bank in Group Technology, UBS was seeking to fill technical roles with a cost-effective approach by developing a Business Solutions Centre in Nashville, TN. This centre required a range of technical skillsets, including a Service Delivery team to provide server-provisioning support primarily across the EMEA (UK) region.
The Solution: FDM collaborated with regional managers at UBS in order to find quality resources for placement in Nashville. FDM recruited, trained, and relocated a team of Consultants to this Business Solutions Centre, where they were placed within a number of specialty teams throughout Group Technology. A team of 6 FDM Consultants was selected specifically to work within the Service Delivery Team. This group has worked overseeing the engagement of global UBS teams to resolve technical issues within tight delivery timelines, including server moves and decommissions. These Consultants view projects with a critical eye for detail as well as a deep understanding of the larger impact to the client, constantly seeking to improve streamlined workflow and reporting accuracy for the Service Transition and Global Delivery teams.
The Outcome: UBS now has 15+ FDM Consultants working at the Nashville Business Solutions Centre across multiple technology areas. The feedback provided by UBS managers has been outstanding, in particular for the Service Delivery team. Prior to their onboarding, the UBS Service Delivery – UK Service Transition team consisted of 40 people performing a primarily task-based role that became backlogged with errors, workflow bottlenecks, and redundancies. Once the team of 6 FDM Consultants was onboarded, the role evolved and the focus increasingly became project-based. With this team responsible for managing the end-to-end process, the business was able to drastically reduce headcount, develop a highly efficient workflow, and realign the global delivery teams to better handle production demand. As a result of these Consultants’ work in Nashville, FDM has provided an effective near shore cost savings solution, and based on manager feedback it is likely that the majority of these FDM Consultants will be taken on full time by UBS once their bonded period is complete.
HSBC
The Challenge: Following the financial crisis of 2008, the entire financial services industry was subject to a number of enforced financial banking regulations. These acts included the Dodd-Frank Act, Fair and Accurate Credit Transactions Act (FACTA), and Know Your Client (KYC). As a result, HSBC faced the challenge of assembling a team in a short amount of time with the appropriate banking knowledge and technical skillsets; the team needed to scale very promptly to a size of 20.
The Solution: FDM collaborated with the newly appointed hiring managers at HSBC in order to align the FDM Data and Operations course as closely as possible to the desired skillsets for the client’s team, incorporating modules covering Excel, ITIL, professional skills, finance, and business analysis. FDM sourced and trained suitable candidates, and the team was on boarded in 3 phases over the course 7 months. This approach allowed for knowledge transfer and delegation of time from the HSBC line managers to train new consultants.
The Outcome: There are now 130+ FDM Consultants placed with HSBC across the US, UK, Canada, and Hong Kong. With more than 20 in the US, the Consultants working on this new team are utilizing specific knowledge sets on regulations and acts that affect the bank on a daily basis. FDM Consultants are responsible for working closely with HSBC’s internal audit team as well as an external regulator to ensure the bank is fully compliant and up to date on regulations. As a result, the entirety of HSBC’s client base has been refactored and cleansed of mistakes or missing entries, making the data much more accurate – a necessary action in today’s compliant banking environment. HSBC is very pleased with the progress of all FDM Consultants.
Sirius XM Radio
The Challenge: At the time Sirius XM Radio did not have a strong graduate recruiting process in place and were largely reliant on high rate contractors. This made it difficult to ensure that knowledge was retained internally. With no structured college graduate program, Sirius also found that it was a challenge to build the technology work force from the ground up.
The Solution: Sirius XM Radio utilized FDM’s program to obtain qualified graduate level resources, which they can mold and retain on flexible terms for two years. FDM supplied a team of locally recruited graduates trained through FDM’s Academy in Software Development, with skill sets including JAVA, .NET, SQL script analysis, UNIX Commands, Frameworks, MS Excel, Access and Word.
The Outcome: The engagement developed was a two year commitment between Sirius XM Radio and the FDM Group. Upon completion of year 1, FDM team members transitioned to working on Supply Chain Development and User Web Interface Development. They have been so successful and added enough value that a number of them will convert to full time employees once their two years are complete.
RESULTS THAT MATTER
© FDM Group Canada Inc. 2016
USA
UK & IRELAND
CANADA
SWITZERLAND
LUXEMBOURG
SOUTH AFRICA
HONG KONG
CHINA
SINGAPORE
GERMANY
