ISO 9000 And Total Quality: The Relationship

And other Quality awards

ByShatha ZaidanPrincees Nora University Faculty of Busines and Administration 2013

The ISO 9000 Quality management system: a definition

ISO: International Organization for Standardization

ISO 9000-the quality management system: is composed of all the organization’s policies, and delineation of responsibility and authority, all deliberately aimed to achieving product or service quality levels consistent with customer satisfaction and the organization’s objectives. Those policies, procedures, and plans define how organization works and how quality is managed.

The eight principles of ISO 9000Based on the principles of TQM and they represent the total quality philosophy to which the organization must adhere in order to develop the cultural environment necessary for an effective conforming QMS.Customer focusLeadershipInvolvement of peopleProcess approachSystem approach to managementContinual improvement Factual approach to decision makingMutually beneficial supplier relationship

ISO 9000’s objectives

1. To ensure that products and services provided by registered organizations were consistently fit for their intended purpose.

2. To make registered organizations more competitive.

Comparative scope of ISO 9000 and total quality management

ISO and TQM are not interchangeable ISO9000 is compatible with and can be viewed

as a subset of TQM.ISO9000 is frequently implemented in a non

TQM environment. ISO9000 can improve operations in a

traditional environment. ISO 9000 may be redundant in a mature TQM

environment. ISO 9000 and TQM are not in competition.

ISO 4000ISO 14000 - Environmental managementThe ISO 14000 family addresses various aspects

of environmental management. It provides practical tools for companies and

organizations looking to identify and control their environmental impact and constantly improve their environmental performance.

ISO 14001:2004 and ISO 14004:2004 focus on environmental management systems. The other standards in the family focus on specific environmental aspects such as life cycle analysis, communication and auditing.

King Abdulaziz Quality Award (KAQA)the Award is intended to maximize quality, efficiency and productivity in different sectors within the Kingdom.

Some of KAQA ObjectivesPromoting the concept of quality and the importance of its

application.Motivating and encouraging public and private sectors to

adopt and apply the principles of total quality management on the national level.

Maximizing quality in the production and services sectors to increase their competitiveness in the international markets.

Upgrading organizational leadership to achieve the total management objectives and fulfill their responsibilities.

Making continued improvements to the performance of all production and services processes.

Encouraging organizations to comply with the national and international standards.

Awarding the best organizations which achieve the highest level of quality.

Increasing organizations involvement in building and serving the society.

http://www.kaqa.org.sa/default.aspx

DRIVING SUSTAINABLE EXCELLENCEEFQM is a not-for-profit foundation, established to

support sustainable economic development. It can be applied to any organisation, regardless of

size or sector. It is based on observation and learning from leading organizations on what has made them successful and what they need to do to remain competitive in future.

It’s a member-based organisation and members of the network may come from a diverse range of countries, sectors and industries but they share one goal - the pursuit of excellence.

The European Foundation for Quality Management (EFQM)

The objective: to increase the competitiveness of European organizations and support the sustainable development of the European economies. 

We remain an independent, not-for-profit foundation; committed to supporting our Members in their journey towards excellence. While we focus on Europe, we have a global reach and welcome the opportunity to support all Organizations.

Hundreds of organizations, from both the public and private sector, have participated in the EFQM Excellence Awards, including Robert Bosch, BMW, VW, Xerox, Ricoh, Grundfos, Philips, EDF, as well as small less known organizations.

http://www.efqm.org/about-us/our-mission-vision-values

The European Foundation for Quality Management (EFQM)

The Malcolm Baldrige National Quality AwardBaldrige performance excellence program.The Baldrige Program is the nation's public-private

partnership dedicated to performance excellence.The Baldrige Program Raises awareness about the

importance of performance excellence in driving the U.S. and global economy

Provides organizational assessment tools and criteriaEducates leaders in businesses, schools, health care

organizations, and government and nonprofit agencies about the practices of best-in-class organizations

Recognizes national role models and honors them with the only Presidential Award for performance excellence

Think and act ethicallyThink and act strategically

It’s a nation's public-private partnership dedicated to improving the performance of U.S. organizations. Our main focus areas are to

1.  Help organizations achieve best-in-class levels of performance

2. Identify and recognize role-model organizations

3. Identify and share best management practices, principles, and strategies

http://www.nist.gov/baldrige/about/index.cfm

The Malcolm Baldrige National Quality Award