Buttercups Training Ltd Course InformationFile/... · It is a centre for Edexcel and City & ... devote to training and managing their staff and taking care of their patients

Buttercups Training LtdCourse Information

t: 0115 937 4936 | e: [email protected] | w: www.buttercups.co.uk

03 Welcome to Buttercups Training

05 Why choose Buttercups?

07 Medicine Counter Assistant Course

08 The MCA Plus

09 Level 2 in Pharmacy Services

10 Level 2 Certifi cate in Pharmacy Service Skills(NVQ) (QCF) Course(formerly NVQ2 in Pharmacy Services)

11 Level 3 Diploma in Pharmacy Service Skills(formerly NVQ3 in Pharmacy Services)

12 Technical Certifi cate (Accredited underpinning knowledge for the Level 3 Diploma in Pharmacy Service Skills)

13 Nationally Agreed Accredited Checking Course for Technicians

14 The Academy

15 The Buttercups Preregistration Pharmacist Training Programme

16 Customer Service for Healthcare Professionals

17 Buttercups e-Learning IT Course

Contents

02

Buttercups provides a fl exible approach to training principally through correspondence courses. As part of our commitment to giving our learners the highest quality of education, all of the following benefi ts are offered to our learners:

• Password protected website offers on-line support

• Helpline 24 hours a day 7 days a week

• Course editors are available to talk through any course issues with candidates and employers

• Our teaching team is on hand to offer learners additional support when required

• Learners receive individual written feedback or immediate feedback if completing on-line courses

• Tutorial sessions are delivered via telephone

• Personal one to one tuition is available

• Buttercups actively seeks government funding for payment of fees

Buttercups holds Matrix accreditation, which refl ects the quality of the information, advice and guidance it provides on learning and development. This has also allowed us to access funding for many courses so be sure to look at our web page on ‘fees and funding’ to see if you are eligible for free or assisted places.

Buttercups has been training pharmacists and their staff in community pharmacies, hospitals, medical

practices, the Prison Services and the Armed Forces since 1988. It is a centre for Edexcel and City &

Guilds and has RPSGB accreditation for its medicine counter and dispenser programmes. We deliver

a comprehensive range of courses including the Medicine Counter Assistant Course, the Dispensing

Assistant courses (the Level 2 equivalent and the Level 2 Certifi cate in Pharmacy Service Skills (NVQ2)

(QCF)), the Level 3 Diploma in Pharmacy Service Skills (NVQ) (QCF), Accuracy in Checking Courses,

a full preregistration residential programme, customer service for healthcare professionals,

team leading, IT, as well as a whole host of continuing education programmes for support staff.

Welcome to Buttercups Training

t: 0115 937 4936 | e: [email protected] | w: www.buttercups.co.uk03

Staffed by a committed and enthusiastic team of pharmacists and pharmacy technicians drawn from hospital and community pharmacies as well as the pharmaceutical industry, Buttercups is able to provide a fl exible approach to training your staff. Our password protected website gives on-line support and we provide a helpline for candidates, whatever the course, which is available throughout the working day, each evening and at weekends. Extra support is available for those staff who have particular diffi culties with coursework and in addition to individual written feedback, our teaching team can provide tutorials by telephone, additional notes and sometimes one to one visits.

We know that many pharmacists like to give support to candidates and in order to encourage this we don’t require them to mark assignments. We take care of the paperwork to give them more time to devote to training and managing their staff and taking care of their patients.

Companies and hospitals with a number of candidates can also access progress reports through our Pharmacy e-learning Training Service (PeTS), which allow managers to evaluate candidates’ progress and give praise or encouragement. Learners can access their own results and may complete assessments on-line for most courses. Once staff are qualifi ed Buttercups continues to support their development by providing Continuing Professional Development (CPD) modules, which are suitable for pharmacy technicians, dispensing assistants and medicine counter assistants through membership of its Academy.

Welcome to Buttercups Training(cont.)


We hope that our website will give you an idea of what we have to offer but if you have any specifi c requirements, a different course, career advice within pharmacy or something you would like delivered specifi cally to your company, then do not hesitate to call. We would love to hear from you.

Enrolment forms can be downloaded from our website www.buttercups.co.uk or telephone one of our friendly team on 01159 374936 - they’ll be delighted to help.

At Buttercups more than 25,000 learners have graduated through our programmes. What makes us so successful? We were the fi rst training provider to be accredited by the RPSGB for its technician, dispenser and medicine counter staff training programmes. Buttercups is a centre for Edexcel and City and Guilds and has consistently received excellent training reports.

Quality always comes fi rst. Courses are developed in house by a team of experienced pharmacists. All courses are compelling, inspirational and use diverse delivery methods to motivate learners.

Dedicated tutors offer 24 hour 7 days a week support for students who care about their studies. In addition our tutors mark all learner work individually so you can get on with developing your professional services.

Buttercups is matrix accredited allowing access to government funding for eligible staff. A comprehensive residential preregistration programme is offered with all year telephone support by our Professional Services Pharmacist. Ongoing support and advice continues to be available to all learners post qualifi cation at no charge.

Why choose Buttercups?



Why choose Buttercups?(cont.)

06

Don’t just take our word for it – this is what clients say about Buttercups;

“We are delighted with the support Buttercups give to our learners. We get far fewer people drop out of the training, which is great as it allows us to use our budgets to train more people.

As far as managing what is happening in our stores, we get up to date reports that allow us to address any issues on a regular basis.”

Karen Marsden, Pharmacy Training Manager, Tesco

“At Rowlands our ethos is to provide staff at all levels with the highest quality training. We are committed to ensuring that all staff members working directly with the public have the appropriate qualifi cations and expertise to deal with customer and healthcare professional requests when required.

Over the years we have developed a working partnership with Buttercups Training to ensure we provide our staff with accredited training which not only meets the RPSGB requirements but allows our staff to learn and develop in a supported environment. Buttercups Training has achieved Matrix accreditation, which for us at Rowlands means that we are working in partnership with a company who share our values and focus of achieving and maintaining high standards of training for our staff.

Buttercups Training have consistently provided us with excellent staff training and can be relied on to not only maintain high standards but consistently work to develop training and resources to meet the ever increasing demands of pharmacy.”

Kenny Black, Managing Director, Rowlands Pharmacy


About this course:This course covers retail skills, the classifi cation of medicines, the use of 2WHAM questions, abuse and misuse of medicines, referral to the pharmacist and product knowledge.

How will this course benefi t my business?This course develops confi dence at the medicine counter and provides in-depth product knowledge and advanced communication skills preparing a medicine counter assistant for the challenges that the new role of Responsible Pharmacist brings.

What qualifi cation is delivered?This course is a requirement of the regulatory body and was the fi rst to be accredited under the new arrangements for accrediting pharmacy support courses.

How is the course delivered?All our courses are delivered by distance learning. This is the fi rst of our courses to benefi t from a dedicated website where candidates with internet access can download the course material, listen and watch the on-line tutorials, complete assignments on-line with immediate feedback and workplace pharmacists can access the in-house assessments. Of course, you can still choose the paper based version and submit homework by post if preferred.

What will it cost me?See our website for current course fees.

SupportAs well as on-line access to results and our FAQ section, candidates can talk to dedicated tutors 24/7!

Learners who complete the course receive free access to the MCA Academy.

The fi rst Medicine Counter Course to be accredited by the RPSGB.

Medicine Counter Assistant Course

07


About this course:This course covers pharmacy customer service, health and safety, teamwork and the order, receipt and storage of pharmaceutical stock. It is designed for medicine counter staff who are not involved in the assembly of prescribed items but who are required to receive pharmacy supplies and store them safely.

How will this course benefi t my business?This course allows optimum use of counter staff so that they may support the dispensary staff by assisting with the handling of stock.

What qualifi cation is delivered?This qualifi cation is the Level 2 equivalent in Pharmacy Service Skills Unit Route for staff not involved in assembly of prescribed items but required to order, receive or store pharmaceutical stock.

How is the course delivered?All our courses are delivered by distance learning. This course benefi ts from a dedicated website where candidates with internet access can download the course material.



The MCA Plus

08


About this course:This course covers use of reference books, interpretation and validation of the prescription, law and ethics, the Drug Tariff, compliance and concordance and dispensing errors.

How will this course benefi t my business?This course develops confi dence in the dispensary and provides in-depth knowledge and assessment of competence in customer service, teamwork, health and safety, assembly and supply of prescribed medicines and the ordering, receipt and storage of pharmaceutical stock. There are additional alternative optional units available for candidates working in NHS Trusts.

What qualifi cation is delivered?This qualifi cation is Level 2 equivalent in Pharmacy Service Skills.

How is the course delivered?All our courses are delivered by distance learning. This course benefi ts from a dedicated website where candidates with internet access can download the course material, and complete some assignments on-line with immediate feedback. The course consists of modules and task packs requiring accounts of real life working experiences to be witnessed by a workplace pharmacist or senior pharmacy technician.



The fi rst Dispensing Assistant Course to be accredited by the RPSGB.

Level 2 in Pharmacy Services

09


About this course:This course covers use of reference books, interpretation and validation of the prescription, law and ethics, the Drug Tariff, compliance and concordance and dispensing errors.

How will this course benefi t my business?This course develops confi dence in the dispensary and provides in-depth knowledge and assessment of competence in meeting individuals’ needs, teamwork, health and safety, preparation and issuing of prescribed medicines and the ordering, receipt and storage of pharmaceutical stock. There are additional alternative optional units available for candidates working in NHS Trusts.

What qualifi cation is delivered?Level 2 Certifi cate in Pharmacy Service Skills (NVQ) (QCF).

How is the course delivered?All our courses are delivered by distance learning. This course benefi ts from a dedicated website where candidates with internet access can download the course material, and complete some assignments on-line with immediate feedback. The course consists of modules and seven task packs requiring accounts of real life working experiences to be witnessed by a workplace pharmacist or senior pharmacy technician.

What will it cost me?See our website for current course fees. There may be funding available for eligible candidates. Our specialist team will automatically screen enrolments to maximise your opportunities for accessing training grants.


Buttercups Training Ltd is a centre for Edexcel and City and Guilds.

Level 2 Certifi cate in Pharmacy Service Skills (NVQ) (QCF)

10


About this course:Candidates must be working in a dispensary for a minimum of 14 hours per week for the two year duration of the course. The candidate should be someone showing a keen interest in professional development and a willingness to accept responsibility for a more senior role. The qualifi ed technician will be able to dispense medicines and pharmaceutical products, refl ect on and develop your practice, undertake an in-process activity check and give pharmaceutical information and advice. The qualifi ed pharmacy technician will be able to assist with validation of prescriptions and the counselling of patients.

How will this course benefi t my business?As increasing demands are made upon the whole pharmacy team there is a need for senior pharmacy support staff. Pharmacists need to be able to delegate to colleagues they know have the knowledge, skills and professionalism to cope with the responsibilities they are given.

What qualifi cation is delivered?Level 3 Diploma in Pharmacy Service Skills (NVQ) (QCF).

DurationThis part of the course takes around 12 months and can be taken alongside the study part of the course on its completion.

How is the course delivered?All our courses are delivered by distance learning. This course benefi ts from a dedicated website where candidates with internet access can download the course support materials. The assignments require written accounts of work based activities to be witnessed by a workplace pharmacist or senior pharmacy technician. Buttercups has an optional e-portfolio method of evidence collection, signifi cantly reducing the paperwork involved as well as affording easier interaction with the supervising senior technician or pharmacist.

What will it cost me?See our website for current course fees.There may be partial funding available and all enrolment forms will be screened for eligibility.


Buttercups Training Ltd is a centre for Edexcel and City and Guilds.

Level 3 Diploma in Pharmacy Service Skills (NVQ) (QCF)

11


About this course:Candidates must be working in a dispensary under the supervision of a registered pharmacist for a minimum of 14 hours per week for the two year duration of the course. The candidate should be someone showing a keen interest in professional development and a willingness to accept responsibility for a more senior role once qualifi ed. The course delivers a comprehensive programme including pharmaceutical science, pharmacy practice, pharmaceutics, laws and ethics, actions and uses of drugs and disease management.

How will this course benefi t my business?As increasing demands are made upon the whole pharmacy team there is a need for senior pharmacy support staff. Pharmacists need to be able to delegate to colleagues they know have the knowledge, skills and professionalism to cope with the responsibilities they are given.

What qualifi cation is delivered?This qualifi cation is a Technical Certifi cate providing the underpinning knowledge for the Level 3 Diploma in Pharmacy Service Skills (NVQ) (QCF).

DurationThis part of the course takes 12 months but is generally taken alongside the NVQ3 programme over a period of 24 months.

How is the course delivered?All our courses are delivered by distance learning. This course benefi ts from a dedicated website where candidates with internet access can download the course support materials.


SupportAs well as on-line access to results and our FAQ section, candidates can talk to dedicated tutors 24/7! Additional one to one support can be purchased.

The fi rst Technical Certifi cate to be accredited by the RPSGB.

Technical Certifi cate(Accredited underpinning knowledge for the Level 3 Diploma in Pharmacy Service Skills (NVQ) (QCF))

12


About this course:This course helps facilitate an appropriate skill-mix that will enhance the pharmaceutical care of the patient and use the knowledge and skills of both technicians and pharmacists more effectively. The scope of the course is to accredit technicians to carry out the fi nal accuracy check of dispensed items clinically screened by the pharmacist. It does not encompass aseptic dispensing, self checking of own dispensing or pre-packing. The framework is dependent upon Standard Operating Procedures being in place.

How will this course benefi t my business?This course will help to develop the technician’s professional awareness and responsibility. It will help to facilitate professional interaction between the professional healthcare team and encourage the technician to be actively involved in risk assessment and clinical governance.

What qualifi cation is delivered?The qualifi cation is an accredited checking pharmacy technician and this will be subject to re-accreditation every two years for a nominal fee.

How is the course delivered?All our courses are delivered by distance learning. This course involves logging 1000 dispensed items checked by the candidate and checked again by the facilitating pharmacist. The assessment involves a checking examination and interview.



Nationally Agreed Accredited Checking Course for Technicians

13

Academy for Medicine Counter AssistantsMembership allows access to a variety of modules covering the treatment and management of minor ailments in the pharmacy.

Academy for Dispensing AssistantsThis Academy is designed for staff who can’t or are not ready to complete the full Technical Certifi cate but who would like to continue their studies. Candidates who then progress to the full Technical Certifi cate delivered by Buttercups can have some of their Academy work accredited.

Academy for Pharmacy TechniciansThis Academy provides a CPD option for pharmacy technicians who wish to continue their development by distance learning.

EnrolmentOur website provides full details of courses on offer.

The Buttercups Academy provides a choice of Continuing Professional Development (CPD)

for all pharmacy support staff.

The Academy



About this course:Topics covered include:

• Responding to Symptoms

• Law and Ethics

• Pharmaceutical Calculations

• Clinical Topics

• Drug Tariff (includes hosiery & truss fi tting)

• Exam Technique

• Mock Registration Exam Papers

• Preparing for Practice & CPD

• Pharmacy Management

• Interpersonal Skills & Communication

How will this course benefi t my business?In addition to enhancing the profi le of your company by offering high quality and well structured training for the pharmacists of tomorrow, your tutors and trainees will also benefi t from unlimited support and advice throughout the year from the Buttercups Preregistration Programme Tutor.

How is the course delivered?The programme consists of a Tutor Induction Day followed by three residential events for preregistration learners in September and then January and April the following year.

Learners can also attend First Aid Training if this is required. The programme is open to all preregistration learners and we are accepting enrolments immediately.

What will it cost me?Contact us directly for fees.

ResultsWe have an enviable success rate. Much of the credit for this success should go to our learners who consistently demonstrated a commitment to hard work and maintaining high standards.

Buttercups has a variety of preregistration pharmacist training programmes and can provide anything

from a half day session on a particular topic to a comprehensive programme delivered over 10 months.

The programmes are written and delivered by an experienced team of pharmacists who understand the

pressures of the preregistration year and the importance of not only passing the registration examination

but also developing the responsible and professional attitude expected of a registered pharmacist.

Bespoke programmes are available for clients who employ a number of preregistration pharmacists and

all trainees are also welcome to attend the Buttercups Preregistration Programme:

The Buttercups Preregistration Pharmacist Training Programme



Mandatory modules

• Communicate using customer service language

• Follow the rules to deliver customer service

Optional modules

• Resolve customer service problems

• Deal with customers face to face

• Deliver reliable customer service

• Develop customer service relationships

How will this course benefi t my business?Our course aims to demonstrate that staff should be honest and customer service should be simple and straightforward, free from jargon and ambiguity. As with all Buttercups courses, we offer round-the-clock assistance and fl exibility of study.

What qualifi cation is delivered?Customer Service for Healthcare Professionals.

Duration This course takes 12 months.

How is the course delivered? All our courses are delivered by distance learning. This course benefi ts from a dedicated website where candidates with internet access can download the course support materials.

What will it cost me? Please see our website for current course fees.

Support As well as on-line access to results, candidates can talk to dedicated tutors 24/7.

Customer service is vital in any organisation. However, its key position is often overlooked. It is the best

marketing strategy a company can possess. Our Customer Service qualifi cation will help your staff to

become customer service champions. This course details the importance of world-class customer service

and helps the employee promote a positive impression of themselves and the organisation.

Customer Service for Healthcare Professionals

16



• Word Processing

• Spreadsheets

• Databases

• Presentation Software

• Email

• Internet Security

• And more…

What qualifi cation is delivered?Buttercups IT course.

Duration This course takes 6 months.

Our courses are written and presented in jargon-free language. All written materials help your studies to be more fl exible by being printable and allowing you to continue your studies away from your computer if necessary. Our video tutorials allow you to see actual examples from your course books in action.

How is the course delivered? All our courses are delivered by distance learning. This course benefi ts from a dedicated website containing all relevant course materials.

What will it cost me? Please see our website for current course fees.

Support Access your course 24 hours a day, get real tutor feedback on your work, easily follow your progress on-line and concentrate on the skills you want to improve most. Candidates can also talk to dedicated tutors 24/7.

Are you ready to take your IT skills to the next level? Do you want to boost your CV? Maybe you use

a computer just for fun? Whatever your situation, whether you’re a complete beginner or looking to

expand on existing IT skills you’ll get a head start by taking our courses.

Buttercups e-Learning IT Course

17

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Buttercups Training Ltd Course InformationFile/... · It is a centre for Edexcel and City & ... devote to training and managing their staff and taking care of their patients