Business Writing: Resume Writing, Cover Letters, Memos, E-mails, Letters

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Business Writing: Resume Writing, Cover Letters, Memos, E-mails, Letters. First Objective. To capture your skills and accomplishments for the creation of a high quality resume and cover letter. What is a resume?. A resume is a summary of your employment history, skills and accomplishments. - PowerPoint PPT Presentation

Text of Business Writing: Resume Writing, Cover Letters, Memos, E-mails, Letters

  • Business Writing: Resume Writing, Cover Letters, Memos, E-mails, Letters

  • First ObjectiveTo capture your skills and accomplishments for the creation of a high quality resume and cover letter.

  • A resume is a summary of your employment history, skills and accomplishments.

    A resume is your marketing piece.

    A resume is usually the first impression you will make, so make it a good one!What is a resume?

  • Identification of StrengthsAccomplishmentsPersonalSkillsProfessionalInterestsCommunityHobbies

  • Self Assessment Ask yourself:

    What do I like to do?What motivates me?What are my interests?What skills and abilities do I want to develop?

  • The 5 Ps of Resume WritingPackaging



    Punch or Power


  • The 5 Ps of Resume WritingPackaging Its in the details!PaperFontGraphicLayout

    Stand out by making a great first impression!

  • The 5 Ps of Resume WritingPositioning of information

    Organize content to make key information available.

    Make it easy for the reader to grasp the most significant information about you.

  • The 5 Ps of Resume WritingPersonality

    Your resume is an extension of your personality.

    Choose words that express the best you!

    Accentuate your accomplishments.

    Capture their attention & impress them with your skills!

  • The 5 Ps of Resume WritingPunch or Power information

    PUNCH is what your prospective employer will want to know about.

    POWER INFORMATION matches your skills, abilities and qualifications to the prospective employers needs.

    Demonstrate that you meet the hiring criteria.

  • The 5 Ps of Resume Writing Professionalism

    Will you represent the hiring company in a professional manner?

    Make your resume & cover letter positive and professional.

    Leave a positive and lasting impression!

  • Components of a ResumeIntroduction Name, Address, contact telephone numbers Objective /summary (optional)Employment Name of organization City, State Dates of employment Titles/positions held

  • Components of a ResumeEducation College Names Type Degree's GPA (optional) Internships / Research Projects Relevant Coursework Career-related Jobs / Activities

  • Components of a ResumeMiscellaneous Accomplishments Military Service Community Service, Special Project, Volunteer Work Professional Affiliations Awards, Honors Licenses, Accreditations, Certifications Languages

  • Uploading Resume to WebUse a Word ora PDF format.

    Optimal font size is 9 to 12 points.

    Use simple fonts. Some examples are:Times New Roman ArialBook Antiqua Verdana Tahoma Courier

  • Areas to AvoidJob History > 10 years

    Personal Information

    Misleading Information

    Unrelated Information

  • Components of a Cover Letter Date/Heading Individuals Name/Title Company/Address Salutation 1st Paragraph Power Opening 2nd Paragraph Purpose of Letter 3rd Paragraph Your Potential Contribution 4th Paragraph Wrap-up Closing

  • Final Review of Resume & Cover LetterStyle



  • Networking Networking is getting out and meeting and talking with people for a purpose. Competency-based networking, either by telephone or in person, helps you find out information about the position you are interested in and the competencies required to be successful on the job.1. Network with a purpose/position in mind2. Be persistent but dont be too aggressive3. Remember that your network of people is much larger than you think.4. Dont hesitate to discuss your job search

  • Business Communication: E-mail, IM, Complaint Letters, Memos, Business Letter

  • Business WritingThree genres you will encounter most often in the workplaceReflects image of you and your company

    Often act as the wrapper to larger technical documentsRsumsProposalsReports

  • When you encounter a new genre, remember the two most important elements to technical communication: Audience

    2. Purpose

  • E-mail ConventionsLeast formal of the three genres

    Replacing memos because of its technological advantages

    Always professional and free of errors

  • Memo ConventionsLess formal and shorter than letters

    Used most often for communication within one organization

  • Letter ConventionsOldest, most formal of the three genres

    Addressed to someone in another organization

    Always concluded with a signature in ink

  • Types of Letters and MemosInquiryResponseTransmittalClaimAdjustmentRefusal

  • 9writing strategies

  • 1: Pay Attention to ToneAlways consider audience and purposeE-mail to an expert = respectful, friendly and professionalComplaint letter = firm, formal, demanding, but not threatening

  • The word YOU really effects your tone.Congratulate and thank with youYour company always provides the best service.

    Do NOT use you when giving bad or negative informationYour shoddy work produced a bad toaster.

    My toaster no longer works.Vs.

  • Not Good.You must have dropped the engine. The housing is badly cracked.

  • BetterThe badly cracked housing suggests that your engine must have fallen onto a hard surface from some height.

  • 2: Brief, purposeful IntroductionThe first line should clarify topic & purpose

    No more than four or five lines

    Avoid diving into details too early or before the purpose of the communication is mentioned.

  • 3: Review the contextWere forgetful and busy peopleYour reader may not be familiar with the situationImage from: http://,%20I'm%20Busy-705334.jpg

  • 4: Follow a good-news first strategyImage from:

  • 5. Use a reader-centered strategyImage from:

  • 6: Organize your paragraphs logically State the subject and purpose.Explain the problem in detail.Describe how the problem inconvenienced you.State what you would like the reader to do.Thank the reader for his or her response.Provide contact information.Claim Letters and Memos: from Johnson-Sheehan, Technical communication Today, 2nd ed., p. 482

  • 7: Keep your paragraphs short!No more information than necessary!

  • 8: Use headings, lists, and tablesLorem Ipsum Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec vel arcu. Sed urna. Nam ut leo at lorem sagittis porta. Quisque leo nisl, porttitor et, vulputate et, sodales a, risus. Vestibulum non sapien sodales nulla scelerisque suscipit. Aenean vel turpis. Etiam ultrices mollis eros. Aliquam congue, metus ut semper faucibusCurabitur accumsan elit sit amet magna. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos hymenaeos. Pellentesque nibh. Curabitur dapibus bibendum orci. Fusce lacinia, massa eu volutpat feugiat, arcu purus semper diam, id rutrum urna ante id quam.

  • 9: Have an active conclusionImage from: your reader what you want

    Give your contact information

  • Overview part IPay attention to toneHave a brief state-your-purpose introductionReview the context If writing a response to some other communication, repeat the details of the contextFollow a good-news-first, bad-news-last strategyUse a reader-centered strategyReader and writer usually have a mutual goal they both want something!! Both parties needs to feel they have gained something.Organize paragraphs logicallyIntro, Narration, Petition and Justification

  • Overview part IIKeep your paragraphs shortFewer than 8 lines, and use11-point, readable fontUse headings, lists, and tables where appropriateHeadings indicate sections, bulleted lists for key points, numbered lists of sequential items, and tables to enable comparison informationHave an active conclusionMake clear what you expect the recipient to do, avoid weak endings like hoping to hear from you soon, and give your contact information!

  • Image from:

  • Objective: EmailWhy is email etiquette important?We all interact with the printed word as though it has a personality and that personality makes positive and negative impressions upon us.Without immediate feedback your document can easily be misinterpreted by your reader, so it is crucial that you follow the basic rules of etiquette to construct an appropriate tone.

  • EmailsMinutes a day - average worker?49 minutesHours a day - top managers?4 hoursFormats are still evolvingWhat % felt misunderstood (2000)?51% (tone)

  • SubjectBe specific, concise, and catchy.28 charactersWill Attend 3 pm Meeting EOMTravel Plans for Sales MeetingYour Funding Request ApprovedASAP, BTW, FYI, IMHO, TMOTSmileys

  • Mailing ListsYour boss could be reading!Posts are archived.Avoid using company email address.Avoid conversations (one liners).Do not rush to lists.

  • NetiquetteNever flame.Use FULL CAPS only to emphasize a word or two.Send messages on a need basis.Recipients work practice (one long or several short messages)Quote briefly (B/A) while replying. Attachments

  • Smart E-Mail PracticesReading and Replying to E-Mail Scan all messages before replying to any Print only when necessary Acknowledge receipt Dont automatically return the senders message Revise the subjec