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Gain a view of the infrastructure logically and physically in this real-time demonstration—in under 60 minutes. The session will cover everything from the integration of infrastructure components that generate models of the logical and physical entities and relationships, to health and availability data, to the application of rules deriving state more granularly than red/green up/down, to rules triggering action proactively before a service impacting event, and will finish with dynamic visualization leveraging the latest SVG and Web 2.0 technologies. With these technologies, you can see large amounts of data in concise, actionable views without complexity. This session will prove that "a picture is worth a thousand words" by leveraging powerful techniques that simplify complex data.
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Business Service Management on the Fly- In Under 60 Minutes!Complexity Presented Simply, Aligned to Business
Kurt Westerfeld Phil SchwartzSoftware Architect Technical Sales [email protected] [email protected]
John [email protected]
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Overview
What is BSM?
Describing the End Goal
Organizing and Federating Data
Customizing the Service Visualization
Applying Rules to the Service Model
Demonstration
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Data CenterBusiness Service ManagementBusiness Service Management – Enables IT to
provide a service view of the infrastructure aligned to
the business measuring real-time operations, while
providing control over the infrastructure.
Operating Controlling
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Data Center Business Service Management/Overview - How Does it Work?
Trans ValueTrans Volume
End-to-End Management Configuration Management
Inte
grat
eVi
sual
ize
Mod
el a
nd A
naly
ze
Federation
Java-basedClient
Browser BasedWeb 2.0Dashboards
Novell® BusinessService Manager™
End-to-end Management Configuration Management
Novell BusinessCMDB360™
Novell BusinessService Level Manager™
NovellmyCMDB™
Intelligent Service Model
Generated Revenue Transaction VolumeInventory
Business Metrics
Data Center
Web Services
Data Base
LANOrder Processing
ManagementTechnology
Performance Management Problem Virtual Data Release Configuration 3rd Party CMDB
Trans Value Discovery Open Source Incident Change Asset Metrics Facility Trans Volume
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Business Service Management Describe Your End Goal• Build a picture of what is desired from the view
• Survey where information resides that might support the end view
• Start with a small part of your eventual goal
• Declare success early and often
• Demo to stakeholders
• Expect customization, but plan for an automated view for most cases (sustainability)
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Business Service Management Organizing and Federating Data
Consider: What data supports this view in our world?Examples:
> CMDB data> Asset data> Discovered information> Sources of condition and alarms (monitoring sources)
Key Tools:> Business Data Integrator (BDI)> Business Service Configuration Manager (BSCM)> Your infrastructure monitoring
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Business Service Management Customizing the Service Visualization
Suggestion! Build a common view template that renders the model for any application in a common way.
Why? Putting a picture in front of application stakeholders early starts a dialog. Value is brought quickly and brings out the tire-kickers. Expect customization requests as a result.
Key Tools:
– SVG Layout. Customize the views by using class-specific renderings.
– Novell® MyMO™ Dashboard. Use navigator and layout portlets and synchronize their behavior.
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Business Service Management Applying Rules to the Service Model
Key Question: “How should monitoring information affect reported state of a business service?”
Observation: Not every critical event causes an outage!
Using algorithms, we can tune the model to report on problems in the infrastructure and show truly what is affected by a potential problem.
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End Product – Dashboard view of any service at-a-glance
Build Service Model – Use Business Data Integrator to extract a database of services and infrastructure relationships
Customize Visualization – Using the SVG Layout view, customize classes of services and infrastructure elements to create the end view
Apply Rules – Model the redundancy provisioned for common services so that a CRITICAL condition is properly prioritized
Demonstration Summary
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Let's Put It All Together
Demonstration
Questions and Answers
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