Business Owner InterviewBusiness Owner Interview

~ BAGELS~ BAGELS 　＆　　＆　 MORE ~MORE ~

Akina ShirayamaAkina ShirayamaIntroduction to BusinessIntroduction to Business

BAGELS & MOREBAGELS & MORE

Owner: Mr. David RamdeoOwner: Mr. David Ramdeo

Address:Address:

331 Lexington Avenue 331 Lexington Avenue (corner of 39th St.)(corner of 39th St.)New York NY 10016-2658New York NY 10016-2658

Tel: 212-297-0666Tel: 212-297-0666

Menu: Menu: http://http://www.menupages.com/restaurantdetawww.menupages.com/restaurantdetails.asp?areaidils.asp?areaid=0&restaurantid=2664&neighborhood=0&restaurantid=2664&neighborhoodid=0&cuisineid=8&home=Yid=0&cuisineid=8&home=Y

BAGELS & MORE BAGELS & MORE Cont’dCont’d

Hours of Operation:Hours of Operation:Mon thru Fri; 6:30 AM to 8 PMMon thru Fri; 6:30 AM to 8 PMSaturday; 6:30 AM to 3 PMSaturday; 6:30 AM to 3 PMSunday; 6:30 AM to 1 PMSunday; 6:30 AM to 1 PM

Delivery Service:Delivery Service:Mon thru Friday; 6:45 AM to 7:45 Mon thru Friday; 6:45 AM to 7:45

PMPMSaturday; 6:45 AM to 3 PMSaturday; 6:45 AM to 3 PM

Delivery Area:Delivery Area:From 34th Street to 45th Street From 34th Street to 45th Street

and 1st Ave to 6th Aveand 1st Ave to 6th Ave

OUTSIDEOF

THESTORE

INSIDEOF

THESTORE

Japanese BreakfastJapanese Breakfast

GOALGOAL

Expand the knowledge about the Expand the knowledge about the BusinessBusiness

Know the Actual Conditions of Know the Actual Conditions of Owning a BusinessOwning a Business

Find the Key to SuccessFind the Key to Success

AGENDA / PLANAGENDA / PLAN

Process of Starting a BusinessProcess of Starting a Business

Task & ResponsibilityTask & Responsibilityof an Owner of a Bakeryof an Owner of a Bakery

Form of Business OwnershipForm of Business Ownership

Way to Deal withWay to Deal withCustomers & EmployeesCustomers & Employees

Strategy to CompeteStrategy to Compete

Owner’s Main IdeasOwner’s Main Ideas

Know the…

Beginning & ExperienceBeginning & Experience

Delivery ManDelivery Man

　　　　　　　　 1 year1 year

DelimanDeliman

　　　　　　　　 3 years3 years

OwnerOwner

　　　　　　　　 since 1990since 1990

He bought a store

from his friend.

Task & ResponsibilityTask & Responsibility

Work Six Days a Week from 6:30Work Six Days a Week from 6:30

Bake BakeriesBake Bakeries

Train & MotivateTrain & Motivate 　　 EmployeesEmployees

Purchase SuppliesPurchase Supplies& Deal with Vendors& Deal with Vendors

Communicate with CustomersCommunicate with Customers

Listen to Customer’s NeedListen to Customer’s Need& Think Out New Products& Think Out New Products

Keep RecordsKeep Records

CORPORATIONCORPORATION

It’s Easy to Raise CapitalIt’s Easy to Raise Capital

He Can Feel FreeHe Can Feel Free

There is No DisagreementsThere is No DisagreementsUnlike Partnerships Unlike Partnerships

He Told MeCorporation is Good

Because…

To CustomersTo Customers

Customer is Always Right !Customer is Always Right !

Build / Gain the TrustBuild / Gain the Trust

FriendlyFriendly

Pleasant MannerPleasant Manner

Good PriceGood Price

To EmployeesTo Employees

Hire, Train and SuperviseHire, Train and Supervise

Give a Raise, Break, Discount Give a Raise, Break, Discount and Free Foodand Free Food

Medical CareMedical Care

RequirementsRequirements Work Hard and FastWork Hard and Fast Good Customer Service SkillsGood Customer Service Skills HonestyHonesty

Compete with OthersCompete with Others

Set the Price Same as the CompetitorSet the Price Same as the Competitor Better Customer ServiceBetter Customer Service Better ProductsBetter Products Better AdvertisingBetter Advertising

Main IdeaMain Idea~Three Important Things~~Three Important Things~

Attract CustomersAttract Customers

Have Good Products & ItemsHave Good Products & Items

Have Good EmployeesHave Good Employees

Main IdeaMain Idea Cont’dCont’d

Keep AdvertisingKeep Advertising

Get a Good LocationGet a Good Location

Have a Good Customer ServiceHave a Good Customer Service& Make Frequent Customers& Make Frequent Customers

Make Good PriceMake Good Price

Be Better than CompetitorsBe Better than Competitors

Work with Fast PaceWork with Fast Pace& Do Quick Thinking& Do Quick Thinking

CONCLUSIONCONCLUSION

He Has…He Has… a Suitable Personalitya Suitable Personality

as an Owneras an Owner He Has Skills & ExperienceHe Has Skills & Experience He Has Good EmployeesHe Has Good Employees

I Learned about…I Learned about… the Conditions of Owning a Bakerythe Conditions of Owning a Bakery

the Businessthe BusinessMore Than I Did BeforeMore Than I Did Before

☆☆His Store will be around one year from now☆His Store will be around one year from now☆

☆☆I’ll Keep in Touch with the Owner☆I’ll Keep in Touch with the Owner☆

☆☆I Recommend This Business for an Internship☆I Recommend This Business for an Internship☆

The END