Business Interest - Personal Banking | Accounts | Credit Cards · 1. To set up telephone banking, follow the prompts. 2. The first time you access Union Telephone Banking, the system

BUSINESS CUSTOMER ACCOUNT GUIDE

Welcome to Union

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Bankingmade better.

David Ring Executive Vice President, Commercial Banking Group Executive

John Stallings Bank President

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Dear Valued Customer,

Welcome to Union Bank & Trust, serving communities for more than 115 years. On January 1, 2018, the

merger between Union Bank & Trust and Xenith Bank was complete, creating a Virginia-based regional

bank for the first time in nearly 20 years. During the first part of the year, our primary focus was on

bringing the two banks together so we can operate as one.

We have a proven record of growth – and we bring that same spirit of entrepreneurship to our business

relationships. With our “customer first” approach, our goal is to make this process as seamless as

possible for you. By anticipating your needs, providing clear and timely communication, and being

available every step of the way, we can ensure that we are living up to our promise to make banking

easier. In order to help guide you through the transition, we have created this customer guidebook

that will include specific information on changes to your account and help answer commonly asked

questions. We are here to help in whatever way we can.

New Union customers will now have greater access to financial and digital solutions, plus the added

convenience of a branch and ATM network that spans Virginia, as well as key locations in Maryland and

North Carolina. Banking with Union Bank & Trust will provide you with direct access to your business

banking leadership team, locally made lending decisions and a full range of banking solutions delivered

with exceptional personal customer service.

At Union Bank & Trust, we believe you have a right to expect more from the companies you do business

with – and you can expect more from us. From innovative commercial lending options to a full line of

banking, treasury and wealth management solutions, we are the partner you can bank on.

Sincerely,

John Asbury

CEO, Union Bank & Trust

John AsburyChief Executive Officer

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QUESTIONS? CONTACT US. [email protected] bankatunion.com

In order to help facilitate your transition, Union Treasury Services Support will be open extended hours May 28th to June 1st from 8 a.m. to 8 p.m.

HOW TO REACH US

Until Friday, May 25th

at 6 p.m.

Xenith’s current Telephone Banking and Customer Solutions Center

Beginning Sunday, May 27th

at 5 p.m.

Union Telephone Banking is Available

Beginning Memorial Day, Monday, May 28th

at 8 a.m.

Live Customer Support is Available

Union Treasury Services Support

1. To set up telephone banking, follow the prompts.

2. The first time you access Union Telephone Banking, the system will prompt you to enter your tax identification number.

3. Then you will be asked to set up a personal identification number (PIN) for future access to your account.

866.867.8500 800.990.4828

Monday through Friday 8 a.m. to 6 p.m.

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General Banking Customer Care

877.920.6888Monday through Friday8 a.m. to 5 p.m.

800.990.4828Monday through Friday 8 a.m. to 8 p.m.

Saturday 9 a.m. to 5 p.m.

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MAY

29TUE

MAY

15TUE

MAY

28MON

MAY

26SAT

MAY

25FRI

MAY

24THU

CONVERSION TIMELINE

For the most recent updates and training opportunities regarding the merger, please visit BankatUnion.com/Welcome

MONEY is a registered trademark of Time Inc. and is used under license. From MONEY Magazine, November 1, 2017. ©2017 Time Inc. Used under license. MONEY and Time Inc. are not affiliated with, and do not endorse products or services of, Union Bank & Trust.

• Branches will close at their normally scheduled time

• 3 p.m.

- Xenith Online Banking, Mobile Check Deposit and Remote Deposit Capture will no longer be available

- Telephone Banking will be in inquiry-only mode

• 6 p.m.

- Xenith Customer Solutions Center will close

- Telephone Banking will not be available

• Xenith branches will not be open

• Union Customer Support will be available to assist all customers from 8 a.m. to 8 p.m.

• Access to Union Business eBanking, Mobile App and ATMs is available

• Branches reopen

• Preview period on Business eBanking through May 25th

• Your existing Xenith Bill Pay will no longer be available

• ATM functionality will be limited

MAY

27SUN

• 5 p.m. - Customers can access Union Telephone

Banking and create new PINs

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BUSINESS CHECKING ACCOUNTS

Small Business Checking

A hard-working account designed for your hard-working business.

No monthly maintenance fee

First 250 checks, debits or credit items FREE per statement, then $0.35 per item

FREE Easy Image Checks available in monthly statements

Business Interest Checking

Boost your bottom line with no effort.

First 250 checks, debits or credit items FREE per statement, then $0.35 per item

Interest paid on all balances

Five Union foreign ATM withdrawal fees waived per statement (other banks’ surcharge fees may apply)

Easy Image Checks fee waived

$10 monthly maintenance fee if average monthly balance of $1,000 is not maintained

Small Business Checking


IOLTA Checking

Analyzed Business Checking

MSB Commercial Checking

Your NEW Union Account

will be ...

Enterprise Checking


Premium State & Municipal

Checking1

Captain’s Business Checking

IOLTA Checking

Commercial Analysis Checking

State Municipal Checking

MSB Commercial Analysis Checking

1 Premium State & Municipal Checking will have all Business Interest Checking fees waived upon conversion.

If your Xenith Account

is ...

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Analyzed Business Checking

The C-Suite level of business checking for businesses with more advanced financial needs.

Earn a monthly earnings credit that can offset or eliminate the $17 monthly maintenance fee and certain transaction fees

Transaction Fees: Checks/Debits Paid . . . . . . . . . . . . . $0.19 Deposits/Credits . . . . . . . . . . . . . . . $0.65 Deposited Items . . . . . . . . . . . . . . . . $0.13 Auto Debits & Credits (ACH) . . . . . $0.17

Credit based on earnings credit rate and balances maintained


MSB Commercial Checking

For Money Service Businesses.

Earn a monthly earnings credit that can offset or eliminate the $17 monthly maintenance fee and certain transaction fees

Transaction Fees: Checks/Debits Paid . . . . . . . . . . . . . $0.19 Deposits/Credits . . . . . . . . . . . . . . . $0.65 Deposited Items . . . . . . . . . . . . . . . . $0.13 Auto Debits & Credits (ACH) . . . . . $0.17

Credit based on earnings credit rate and balances maintained

$250 MSB monthly fee that cannot be offset by the monthly earnings credit


The Business Checking Accounts Fee Schedule can be found in the enclosed Important Account Information book.

All Union business checking accounts come with:

FREE Business VISA® debit card • FREE mobile banking • FREE telephone banking

IOLTA Checking

Interest on Lawyer Trust Accounts.

No monthly maintenance fee

No per-item fees

No minimum balance requirement


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Your NEW Union Savings

Account will be ...

Business Basic Savings

State and Municipal Basic Savings

Business Money Market

Premier State/Municipal Money Market

HOA Money Market

Business Statement

Savings


Public Funds Money Market

HOA Money Market


Interest paid on all balances. Tiered interest. Pays higher rates for higher balances. Tiered interest charts are located in the Important Account Information book.

Transfers/withdrawals are limited to six per statement1 ($10 per each item over the regulatory limit)

Checks available at no charge upon request

ATM/VISA debit card available

Monthly statement

$10 monthly maintenance fee if minimum daily balance of $2,500 is not maintained

Business Statement Savings

Interest paid on all balances

Three debit transactions per month ($3 service charge per transaction thereafter)

FREE deposit & withdrawal tickets


ATM card available

Quarterly statement (monthly when there is electronic activity or if included on a combined statement with a business checking account)

$4 monthly maintenance fee if minimum daily balance of $300 is not maintained

BUSINESS SAVINGS ACCOUNTSIf your

Xenith Savings Account is ...

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Public Funds Money Market





Monthly statement


HOA (Homeowners Association) Money Market





Monthly statement


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1 By regulation, transfers to another account or third party by pre-authorized, automatic, telephone or computer transfer or by check, draft, debit card or similar order to third parties are limited to six per statement cycle.

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Zero Balance Account Sweep

Line of Credit Sweep

Maximum Investment Sweep

CD-ROM

Direct Send

Account Reconciliation

Positive Pay

Remote Deposit

ACH Debit Block

Online Bill Pay

EDI

Your NEW Union Treasury Service

Account will be ...



Commercial Investment Sweep

CD-ROM

FTP


Positive Pay

Remote Deposit Capture

ACH Block

Online BizPay

EDI (Electronic Data Exchange)


Zero Balance Accounts (ZBAs) allow you to efficiently link multiple checking accounts, consolidate and monitor balances, and pool company funds into specific accounts to maximize earnings and create cash efficiencies.


A Line of Credit Sweep facilitates the transfer of funds between a line of credit and an operating account to reduce credit line balances and lower interest expense. With a Line of Credit Sweep, you can efficiently maximize your investment earnings and avoid overdrafts and over-funding accounts.

Maximum Investment Sweep

All cash above a predetermined amount in your checking account is automatically swept at the end of each business day and invested into an FDIC-Insured Maximum Sweep Investment Account (up to the applicable FDIC limits). The monthly Sweep fee for converted accounts will remain unchanged.

CD-ROM

Receive your monthly statements and imaged items – even those for multiple accounts – conveniently on a CD-ROM for your use at any time and any way that you choose. This is only available for existing customers.

TREASURY SERVICESIf your Xenith Treasury Service

Account is ...

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Direct Send

Send large files with needed information from one destination to another in a secure, convenient, usable file format with needed additional information.


This service allows you to balance the bank’s activity with your accounting programs for fast, easy reconciliation.

Your options include Full Account Reconciliation, Deposit Account Reconciliation and Partial Account Reconciliation.

Positive Pay

Positive Pay is a fraud prevention feature that enables you and your business to detect counterfeit items, including items with duplicate serial numbers, voided checks presented for payment, and checks with altered amounts and payees.

We offer various Positive Pay options, including Standard Positive Pay, Payee Positive Pay, Reverse Positive Pay and ACH Positive Pay.

Remote Deposit

Deposit check payments electronically without leaving your office. Remote Deposit is quick, easy and secure and gives you earlier access to your money.

ACH Debit Block

With ACH Debit Block and Filters, you can allow some companies to post authorized debits to your account while automatically blocking others. Or, you can block all ACH debits if you wish. It’s your choice on how you limit the ACH activity on your account.

Online Bill Pay

Never be late paying the company’s bills. Schedule bill payments weeks or even months in advance. Set up recurring payments for fixed costs that have to be paid each month. And, of course, pay bills anytime as needed.

EDI

Electronic Data Exchange allows you to send and receive electronic data in a specific format based on established standards.

Lockbox Services

Leverage Lockbox as an efficient solution that can facilitate and improve payments processing, enabling you to streamline your accounts receivable process and improve overall speed, efficiency and accuracy.

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Wealth Management

Union Wealth Management offers the full suite of solutions to help you achieve your financial goals. It starts with a complimentary financial consultation with an advisor who will listen to your unique priorities. Then, when you are ready, we will prepare a customized, comprehensive plan and work with you over the long term to achieve it.

For more information, please call 855.244.3767.

Mortgage

Whether you are buying your first home or an investment property, building or refinancing, Union Mortgage Group offers a variety of mortgage options, each with different benefits. Our experienced mortgage professionals will work with you every step of the way – from prequalification to closing – so you will feel confident you are getting the right type of financing for you.

Visit your local Union branch or call 800.275.6958 so we can put you in touch with your local Union mortgage professional.

MORE FINANCIAL SOLUTIONS

Union Mortgage Group, Inc. | NMLS#173406 | www.nmlsconsumeraccess.org

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We are committed to enhancing and improving the communities where our customers live, work and play. Our sponsorship and giving efforts allow our teammates and partners to enrich the lives of the people we serve.

We are proud to sponsor events where families and businesses come together to celebrate and have fun – this is another way Union invests in our communities. We are also a major sponsor of many Virginia college and university athletic programs, as well as festivals and other family events. We support many organizations that strive to ensure residents have a safe, affordable place to call home.

We have a culture of giving back to our communities through donations and the promotion of volunteerism. Union teammates are active and passionate about supporting local initiatives. We regularly volunteer in schools, participate in charitable walks and host fundraisers throughout the year.

Setting future generations up for financial success is at the heart of what we do. We partner with EVERFI to bring financial education into high school classrooms, preparing students to manage their financial futures. So far, we have reached more than 100,000 students through this program.

Some of the other organizations we support include:

COMMUNITY

• College of William & Mary• Habitat for Humanity• Housing Virginia• James Madison University• Local holiday parades• Old Dominion University• Partnership for Affordable

Housing

• Richmond Flying Squirrels • Richmond Symphony• United Way• University of Richmond• University of Virginia• Virginia Tech

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Welcome to BankatUnion.com Union offers a sophisticated set of eBanking tools that can be customized to meet your needs, ensuring your cash balances are constantly working hard for you. Log in to Business eBanking from the home page of BankatUnion.com to view balances, pay bills, transfer money and more. Need to know where the closest branch or ATM is located or get more information on the financial solutions we offer? You can also find it on BankatUnion.com. Our contact information and routing number are at the bottom of every page. Plus, our website is optimized for all devices, so you can find what you need when you are on the go.

BUSINESS eBANKING

HOW TO LOG IN TO YOUR NEW BUSINESS ONLINE BANKING ACCOUNT STARTING MAY 29TH

1Go to BankatUnion.com. In the LOGIN box, select “Business Banking” and click “LOG IN.” Follow prompts that indicate that former Xenith customers should log in to Business eBanking.

2Enter your Company ID (look for this in the mail) and User ID, and click “Continue.”

3You will then be asked to verify your identity by requesting a one-time security code by text message or phone call.

4After verifying your identity with the one-time security code, you will need to enter your new password, which will be mailed to you prior to the preview period.

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I am currently a Xenith Business Online Banking customer. Will I need to sign up or reenroll?

No. You will be automatically enrolled in Business eBanking. You will receive personalized communications with specific instructions on how to log in.

Will my username change?

Most customers will continue to use their existing username. Only a few customers will be impacted. In those cases, a separate correspondence will be sent with details.

Will I have access to my transaction history?

Yes. Your last 90 days will be available.

Will I be able to access my previous statements online?

You can continue to receive your statements online. Simply enroll in eStatements within eBanking. If you need additional statements, please contact us.

I currently use Online Bill Pay. Will my payees transfer?

Yes, payees will be transferred over and available to pay.

Will all previously scheduled bill payments be transferred?

Yes. All scheduled bill payments will be transferred.

Will there be any disruption to my scheduled online bill payments?

All previously scheduled payments will be made as you instructed. Beginning May 24th, you will no longer have access to your existing Xenith Bill Pay. You can begin to schedule new bill payments beginning Tuesday, May 29th in Business eBanking.

Will I be able to see the bill payments history within the new Online Banking? And for how long?

Yes. You will be able to see six months of previous bill payments.

Will the system send me a notification for incoming wires?

Yes, available alerts include incoming wire notifications.

I currently use Business Mobile Banking. Will I need to download a new app?

Yes, you will need to download the Union Bank & Trust Business eBanking mobile app beginning May 29th.

What can I do within the new mobile banking application?

You can view your accounts, approve wires and ACH transactions, deposit checks, and make a decision for Positive Pay exception items.

Answers to questions you may have about Union.

Business eBanking

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Deposit Account Information

Will there be changes to my account?

There may be some changes to the terms and conditions of your account. Your account was carefully reviewed and matched to the new account it most closely resembled. If your commercial account is billed via account analysis, you should be aware that the bank will be converting to a new platform effective with your June billing period. This will not impact your fee structure; however, your statement may look different to you. Please read the Deposit Account Products section in this guide and the Important Account Information book to learn more about the products that have changed.

How will my transactions be posted?

ATM and debit card transactions will be posted in order of the date and time on which they occurred, if known, and before any checks written by you. Certain other non-check transactions such as fees will be posted in order of dollar amount, from highest to lowest. Checks will be paid in order of check number. Please see the Important Account Information book for more details.

Will my account numbers change?

In a few cases, there will be account number changes. If you are impacted, you will receive a separate correspondence with your old and new account numbers. However, the bank routing number will change for all customer accounts, and we highly recommend you contact any direct deposit originator (e.g., your payroll department) and any merchant or service providers (for other automatic transactions) after May 15th in order to switch your direct deposit, auto debit and eBill pay accounts to reflect the new number.

Will I need to replace my checks, and if so, will I be charged?

Unless you are notified otherwise, you may continue to use your Xenith Bank checks as you do today. If you are receiving a new account number, we will provide an initial order of checks at no cost. At your next reorder of checks, please use routing number 051403164.

What do I need to do to ensure that my direct deposit and automatic drafts continue?

You will need to notify each originator (e.g., your payroll department for direct deposits) of your new Union routing number (shown above) and account number after May 15th. The new routing

number will be 051403164. We will also send an automated notice of change to your ACH originators on your behalf.

Will I get a final statement from Xenith?

The bank will maintain your statement history. Customers with checking, savings and/or money market accounts will receive a special statement by mail reflecting their transactions and posted interest through May 25th. If you currently receive paperless statements, you will need to reenroll.

Treasury Services

How will my Treasury Services be impacted?

As part of your conversion, you will enjoy a new and enhanced online banking service called Business eBanking, which will provide a broadened suite of capabilities and functionality. Greater detail is provided in the Business eBanking section of this customer guidebook. Additional details will be available at BankatUnion.com/Welcome. Your other Treasury Services should remain generally unchanged.

What Positive Pay services will be covered within the new Business eBanking?

As part of the new online banking platform, you will have access to a complete array of Positive Pay capabilities, including Traditional Positive Pay, Payee Positive Pay, Reverse Positive Pay, ACH Positive Pay and Teller Positive Pay.

Can I continue to use my current token?

If you currently use ACH and wire services, you will receive a new hard token in the mail. Your existing token can no longer be used after May 25th.

Will I be able to keep my current Remote Deposit scanner(s), or will I need to replace it?

Yes, you can continue using the scanner(s) that you have. However, you will need to install a new software driver. More information will be provided at a later date.

I am enrolled in the ResubmitIt® service for returned deposited items. Will that continue?

No, it will be discontinued. We automatically resubmit any returned deposited items of $100 or less at no charge to our clients.

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Download the Union Mobile App The Union Bank & Trust

Business mobile application is available beginning May 29th

on iPhone, iPad, Android Phone, Android Tablet and Kindle Tablet. Visit your app store (Apple App Store, Google Play, or Amazon Appstore) to download it.

Set up eBillseBills will not transfer, so you will need to set up eBills along with any associated payment preferences.

Set up text and email alerts

Reestablish ACH payments and wiresWire and ACH templates will be transferred. However, you will need to reestablish your scheduled wires and reccurring ACH payments and wires.

Reconnect to Quicken® or QuickBooks®

No history will be lost. Instructions will be provided on our website and within Quicken or QuickBooks.

Update your wire instructionsYou will need to update your outgoing wire instructions after May 15th with the new routing and transit number (051403164). We will continue to accept incoming wires with the existing routing and transit number.

Reenroll in eStatements

Reestablish recurring transfersYou will need to reestablish scheduled and recurring internal and external transfers.

Upgrade Remote Deposit driver softwareYou will receive additional information prior to conversion.

Update Positive Pay Default DecisionThe default decision for all Positive Pay exception items is “Pay.” Contact us if you need to change it for your company to

“Don’t Pay.”

TRANSITION CHECKLISTHere are the steps you need to take to prepare for the changes ahead.

I am currently enrolled in Redeposit. Will this service continue?

No. We automatically redeposit any returned deposited items of $100 or less at no charge to you.

Will the way I process my merchant credit card and debit card transactions change?

No, any updates will be automatically handled for you.

Business LoansWill there be any changes to my current loan or line of credit?

There will be no changes to your account terms. Customers may expect to receive their loan statement around the same time.

Will my loan or line of credit account number change?

In a few cases, there will be account number changes. If impacted, you will receive a separate correspondence with your old and new account numbers.

Where do I mail payments?

Please mail payments to: Union Bank & Trust Attn: Payment Processing P.O. Box 71120 Charlotte, NC 28272-1120

For Online Bill Pay, please remember to update any auto-payments that are mailed to the bank to reflect this address.

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Will I still be able to use my existing Xenith credit card?

Yes, you can continue to use your Xenith credit card until you receive and activate your new

Union Bank & Trust credit card in July.

Debit and ATM Cards

Can I continue to use my existing Xenith debit card?

Yes, you can continue to use your Xenith debit card until you receive and activate your new Union Bank & Trust debit card in July.

Will the daily purchase and withdrawal limits change?

Please refer to the Important Account Information book.

FDIC Insurance Information

What happens to my FDIC coverage if I have deposits at both Union and Xenith?

Both Union Bank & Trust and Xenith Bank are federally insured banks. Currently, the standard deposit insurance amount is $250,000 per depositor, per insured bank. Any deposits you have at Xenith Bank will be combined with any deposits you have at Union Bank & Trust. This combined balance will determine whether you have exceeded the FDIC insurance limit.

Certificates of Deposit (CDs) opened at Xenith Bank will be separately insured until the earliest maturity date and will be renewed to a product offered at Union Bank & Trust.

Effective January 1, 2018, Xenith Bank merged with Union Bank & Trust. Xenith branches throughout Virginia and Maryland will operate as Union Bank & Trust as of May 28, 2018. All locations in North Carolina will continue to operate as Xenith Bank, a division of Union Bank & Trust of Richmond, VA.

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LOCATION MAPUnion BranchesXenith BranchesLoan Production Offices

For your convenience, customers of Union Bank & Trust and Xenith Bank will have full access to all of our branches and ATMs, regardless of which bank you typically use.

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Three James Center | 1051 East Cary Street, Suite 1200 | Richmond, Virginia 23219

© 2018 Union Bank & Trust

Documents

Business Interest - Personal Banking | Accounts | Credit Cards · 1. To set up telephone banking, follow the prompts. 2. The first time you access Union Telephone Banking, the system