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8/19/2019 Business English Samples
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BUSINESS ENGLISH VOCABULARY
Writing Business Letters
General Guidelines
If writing a business letter takes you much longer than in your own language,here are a few guidelines that you may find helpful.
Plan before you write.
Look up words you need before you start.
Note the points you want to make, and order them into logical paragraphs.
Tone
Write as you would speak in a business conversation.
The tone should be friendly and polite.
Names
Make sure you check the gender of the addressee (the recipient,
as well as the correct spelling of the person!s name and title.
"se Ms. for women and Mr . for men.
#ou can use Mrs. for a woman if you are $%%& sure that she is married.
Dates
To avoid any confusion, write the month instead of using numbers
(e.g. 'anuary $th, )%$) or $ 'anuary )%$).
Be concise and clear. The easier it is to read a letter the better.
*eep sentences and paragraphs short and simple.
"se straightforward vocabulary to avoid any misunderstanding.
+sk direct uestions.
-ewrite any sentence that does not seem perfectly clear.
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f the recipient is not a native /nglish0speaker, it is preferable to avoid
words or e1pressions that are too technical or complicated.
emember this word order principle
!ub"ect #erb $b"ect %anner Place Time
Who Does What How Where When
Example : Mr. 2rown will travel by plane to London on Monday, 'une th. + technician will install the euipment in your office on Tuesday.
&'oid old(fashioned words
+lthough they are used in legal documents and contracts, words like
!herewith!, !herein!, !aforementioned!, etc. are rarely used in letters.
The following style of sentence is preferable 3"You will find more informtion on our !roduts in t#e enlosed $ro#ure%"
)seful phrases and 'ocabulary for writing business letters
!alutation
4 5ear Mr. 2rown4 5ear Ms. White
4 5ear 6ir 4 5ear Madam4 5ear 6ir or Madam4 7entlemen
!tarting
4 We are writing 0 to inform you that8 0 to confirm ... 0 to reuest ... 0 to enuire about ...4 am contacting you for the following reason...
4 recently read9heard about....and would like to know4 :aving seen your advertisement in ..., would like to4 would be interested in (obtaining 9 receiving ...4 received your address from ;;;; and would like to
eferring to pre'iouscontact
4 Thank you for your letter of March $.4 Thank you for contacting us.4 n reply to your reuest ...
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4 Thank you for your letter regarding ...4 With reference to our telephone conversation yesterday...4 <urther to our meeting last week ...4 t was a pleasure meeting you in London last month.4 en=oyed having lunch with you last week in Tokyo.
4 would =ust like to confirm the main points we discussed onTuesday.
%aking a re*uest
4 We would appreciate it if you would ...4 would be grateful if you could ...4 >ould you please send me ...4 >ould you possibly tell us 9 let us have ...4 n addition, would like to receive ...4 t would be helpful if you could send us ...4 am interested in (obtaining 9 receiving ...4 would appreciate your immediate attention to this matter.
4 ?lease let me know what action you propose to take.
$ffering help
4 Would you like us to ...@4 We would be happy to ...4 We are uite willing to ...4 Aur company would be pleased to ...
Gi'ing good news
4 We are pleased to announce that ...4 am delighted to inform you that ..4 #ou will be pleased to learn that ...
Gi'ing bad news
4 We regret to inform you that ...4 !m afraid it would not be possible to ...4 "nfortunately we cannot 9 we are unable to ...4 +fter careful consideration we have decided (not to ...
+omplaining
4 am writing to e1press my dissatisfaction with ...4 am writing to complain about ...4 ?lease note that the goods we ordered on ( date have not yet arrived.4 We regret to inform you that our order nB 00000 is now considerably overdue.4 would like to uery the transport charges which seem unusually high.
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BUSINESS ENGLISH VOCABULARY
Mr&etin' ( Sles
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ord %eaning
after sales service Service that continues after the sale of a product
(maintenance, etc.)
agent Person or company that acts for another and provides a
specied service.
B2B e-commerce Business to business e-commerce use of commercial
net!or"s, online product catalogues and other online
resources to obtain better prices and reach ne!
customers.
B2# e-commerce Business to consumer e-commerce
online sale of goods and services directly to consumers.
benchmar"ing #omparing one$s products to those of competitors in
order to improve %uality and performance.
buyer &) 'ny person !ho ma"es a purchase.
2) ' person employed to choose and buy stoc" for a
company.
cash refund oer er to pay bac" part of the purchase price of a product
to customers !ho send a *proof of purchase* to the
manufacturer.
chain store +!o or more shops or outlets that have the same o!ner
and sell similar lines of merchandise.
client ' person !ho buys services or advice from a la!yer, an
accountant or other professional.
close inalie a sale or deal.
convenience store Small shop located near a residential area that opens
long hours, seven days a !ee".
coupon #erticate that gives customers a saving !hen they
purchase a specic product.
deal ' business transaction.
department store ' large shop or store that carries a !ide variety of
product lines.
direct investment ntering a foreign mar"et by setting up assembly or
manufacturing facilities in that country.
discount ' reduction in price.
e-commerce Buying and selling by electronic means, primarily on the
internet.
e-mar"eting Promotion of products and services over the internet.
e/tranet 0et!or" that connects a company !ith its suppliers and
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BUSINESS ENGLISH VOCABULARY
Mone) ( *inne
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ord %eaning
A.T.M. 'utomated +eller 1achine cash dispenser
banknote Piece of paper money.
bitcoin 3igital currency !hich allo!s payments to be sent
from one party to another !ithout going through a
nancial institution.
borrow btain money !hich must be returned.
broke (to be) +o have no money.
budget 'mount of money available or needed for a specic
use.
cash #oins or ban" notes (not che%ues) actual money
paid, not credit.
cash dispenser 'utomatic machine from !hich a ban" customer can
!ithdra! money.
cashier ' person dealing !ith cash transactions in a ban",
shop, etc.
cheque / check 4ritten order to a pay the stated amount from one$s
account.
coin ' piece of metal used as money.
currency +he money used in a country.
debt 1oney o!ed by one person to another.
deposit Sum or money payable as a rst instalment on a
purchase
1oney placed in an account in a ban".
donate 5ive money, especially to charity ma"e a donation.
exchange rate +he rate at !hich one currency can be e/changed for
another.
fee Payment made to a professional person (doctor,la!yer, etc.).
interest 1oney paid for borro!ing or investing money.
invest +o put money into a business, property, etc. in order
to earn interest or prot.
legal tender #urrency that cannot legally be refused as payment.
lend 5ive or allo! the use of money !hich must be
returned, usually !ith interest.
loan Sum of money to be returned !ith interest.
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ord %eaning
Bid +he price a buyer is !illing to oer for shares in a
company.
Blue #hip Stoc"s Stoc"s of leading companies !ith a reputation for
stable gro!th and earnings.
Bond #erticate issued by companies and governments to
their lenders.
#apital 1oney and other property of companies used in
transacting the business.
#apital stoc" 'll shares representing o!nership of a company.
#ommodities Products such as agricultural products and natural
resources (!ood, oil and metals) that are traded on a
separate, authoried commodities e/change.
3ividend ' portion of a company6s earnings !hich is paid to
the shareholders7stoc"holders on a %uarterly or
annual basis.
%uity +he value of stoc"s and shares the net value of
mortgaged property. ( 89:;<=8>8<?8 @A9A:8)
%uities Stoc"s and shares !hich represent a portion of the
capital of a company. ( <AC<=:;98D?8 EFG=88 A
:G;9A<=)
utures #ontracts to buy or sell securities at a future date.
Hnsider 'll those !ho have access to inside informationconcerning the company.
Hnsider dealing 7
trading
Buying or selling !ith the help of information "no!n
only to those connected !ith the business.
HP Hnitial Public ering - selling part of a company on
the stoc" mar"et. ( IAD;=9F JF:9F CA9KF)
Hssue Put into circulation a number of a company$s shares
for sale.
Liabilities +he debts and obligations of a company7individual.
( IF<8:F)
1ortgage 'greement by !hich a ban" or building society lends
money for the purchase of property, such as a house
or apartment. +he property is the security for the
loan.
1utual fund Savings fund that uses cash from a pool of savers to
buy securities such as stoc", bonds or real estate.
ption +he right to buy and sell certain securities at a
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BUSINESS ENGLISH VOCABULARY
Telephone
"seful telephone vocabulary and phrases in /nglish.
%aking contact -
:ello 9 7ood morning 9 7ood afternoon ...
This is 'ohn 2rown speaking
>ould speak to ......... please@
!d like to speak to ..... .....
!m trying to contact ..........
Gi'ing moreinformation-
!m calling from Tokyo 9 ?aris 9 New #ork 9 6ydney ...
!m calling on behalf of Mr. C ...
Taking a call -
C speaking.
>an help you@
&sking for a name information -
Who!s calling please@
Who!s speaking@
Where are you calling from@
+re you sure you have the right number 9 name@
&sking the caller towait -
:old the line please.
>ould you hold on please@
'ust a moment please.
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+onnecting -
Thank you for holding.
The line!s free now ... !ll put you through.
!ll connect you now 9 !m connecting you now.
Gi'ing negati'einformation -
!m afraid the line!s engaged. >ould you call back later@
!m afraid he!s in a meeting at the moment.
!m sorry. :e!s out of the office today. 9
:e isn!t in at the moment.
!m afraid we don!t have a Mr.9Mrs.9Ms9Miss. ... here
!m sorry. There!s nobody here by that name.
6orry. think you!ve dialled the wrong number.9
!m afraid you!ve got the wrong number.
Telephoneproblems -
The line is very bad ... >ould you speak up please@
>ould you repeat that please@
!m afraid can!t hear you.
6orry. didn!t catch that. >ould you say it again please@
/ea'ing
Taking a message - >an leave 9 take a message@
Would you like to leave a message@
>ould you give him9her a message@
>ould you ask him9her to call me back@
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