Business English Ch 3 V2

8/6/2019 Business English Ch 3 V2

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Business English at Work 2003 Glencoe/McGraw-Hill


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Business English at Work

SentenceSentence

DevelopmentDevelopment

Objectives

Demonstrate knowledge of terms used in sentenceconstruction.

Use correct ending punctuation for statements,

questions, commands, and exclamations.

Identify simple, compound, and complete subjects.Identify simple, compound, and complete

predicates.

PP 3-1acontinuedcontinued


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SentenceSentence


Objectives

Recognize direct objects, indirect objects, and othercomplements.

Identify normal and inverted sentence order patterns.

Differentiate between phrases and clauses.

Identify simple, compound, complex, and compound-complex sentences.

Identify complete sentences, fragments, and run-on

sentences.

PP 3-1b

continuedcontinued


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SentenceSentence


Asentence consists of words correctly arranged

to form a complete statement or idea.

A Sentence

PP 3-2

A sentence

begins with a capital letter.

ends with an ending mark of punctuation.


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SentenceSentence


Do the words make sense?

Do the words indicate a complete thought?

Does the group of words begin with a capital

letter?Does the group of words end with a period,

question mark, or exclamation point?

Ask these questions to determine

whether words are a sentence.

PP 3-3


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SentenceSentence


Express statements (declarative sentences).End with a period.

We offer a 30-day return policy.

FourPurposes of Sentences

PP 3-4a

Ask questions (interrogative sentences).End with a question mark if direct questions.

Are the new brochures available yet?

End with a period if indirect questions.

He asked whether I planned to revise the news

release.


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SentenceSentence


Give commands and requests (imperative sentences).

End with a period.Direct Command

Place your order within two days to receive a discount.

Courteous Request

Will you please call me by the end of the week.

FourPurposes of Sentences

PP 3-4a

Express emotions (exclamatory sentences).

End with an exclamation point.Always satisfy your customers!

continuedcontinued


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SentenceSentence


Subject

Sentences Have Two Parts

PP 3-5

PredicateVerb (action or to be form)

Tells what the subject is doing or what the subject is

Often a noun or ronoun

Indicates who is s ea ing, who is s o en to, or who

or what is s o en about


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SentenceSentence


The simple subjectis the main word of the

subject.

Simple Subject

PP 3-6

Users can schedule unlimited sales calls

with contact management software.

We offer a discount to our employees.

utstanding customerservice is our goal.


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SentenceSentence


The compound subjectis two or more main

words in a subject.

Compound Subject

PP 3-7

Hudson Communications and Cellular Depot

share an office building in the Redwood Business

Park.

Evening hours and freeparkinginterest customers.

Focus groups, phone messages, and postal card

responses are all ways to obtain user opinions.


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SentenceSentence


The complete subjectconsists of the simple or

compound subject plus any of its modifiers.

Complete Subject

PP 3-8

Most customers comment on our window

displays.

ales brochures describe our products.Free upgrades and extra bonus miles

attract some travelers.


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SentenceSentence


The simple predicate is a single verb or verb

phrase.

Simple Predicate

PP 3-9

Tim speaks softly.

I take inventory once a week.

ur store hours are convenient.We have advertisedour sale in the local

newspaper.


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SentenceSentence


The compound predicate is two or more verbs.

Compound Predicate

PP 3-10

I researchedour orders and designedour latest

sales brochure.

ur accountant and the sales manageranalyzed

our sales and recommendednew pricing ofproducts.

ther companies have visitedour call center

and orderedsimilar telephone headsets.


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SentenceSentence


The complete predicate consists of the simple

or compound predicate plus all modifiers that

limit or describe the verbs.

Complete Predicate

PP 3-11

This short survey asks for your opinions about our

customer service.

ur company has an extensive video training

library.

The reports on this Website review a wide range of

customer service issues.


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SentenceSentence


Can be a noun or pronoun.

Completes the verb by answering the

questions whom?orwhat?after the verb.

A Direct Object

PP 3-12

Glenda plans seminars for our company.

Service companies need outstanding deliveryrecords.

My supervisor praised me for resolving the

problem.


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SentenceSentence


Can be a noun or pronoun.

Answers the questions to whom?orfor

whom?

Usually precedes the direct object.

Usually follows verb forms such as give,offer, wish, ship, make, refuse, present, or

send.

An Indirect Object

PP 3-13a


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SentenceSentence


Dynamic Designs offers me a 15 percent

discount.

The warehouse shipped Kerrythe furniture

last week.

ur company gives customers a money-back guarantee.

Examples of Indirect Objects

PP 3-13b

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SentenceSentence


Is a predicate noun or predicate pronoun that

follows a linking verb (am, are, is was, were).

Renames the subject.

A Subject Complement

PP 3-14

Richard Herrera is a customer service

representative.

We are the best sales team.


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SentenceSentence


Is a predicate adjective that follows a linking

verb (am, are, is, was, were).

Modifies (describes) the subject.

APredicate Complement

PP 3-15

Billboard advertising is expensive.

Customers are a companys most

important asset.


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SentenceSentence


Normal Order

Sentence Order

PP 3-16a

The subject appears first and the predicatefollows.

Jerry responded.

Your companys competitors hired several young

salespeople.I received the sales totals.

We wish you success.

The training video is free.


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SentenceSentence


Inverted Order

Sentence Order

PP 3-16b

The predicate or part of the predicate is beforethe subject.

There are many compliments about our customer service.

Here is the latest inventory report.

Shouldwe offerdiscounts to attract customers?

How much willa customer satisfaction survey cost?

n the Website are the details about our shipping

policies.

continuedcontinued


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SentenceSentence


Aphrase is a sequence of words which has

neither a subject nor a predicate.

Phrase

PP 3-17

Prepositional phrase: Begins with a preposition such as

of, in, at, and forand ends with a noun or pronoun. Does

not include a verb.

in our call center at our warehouse

Infinitive phrase: Begins with to and includes a verb form.

to offera compromise to requesta refund


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SentenceSentence


Aclause is a sequence of words with both a subject

and a predicate.

Clause

PP 3-18a

Independent clause: Is a complete sentence and can

stand alone.

We send a confirmation e-mail for each online order.

Dependent clause: Is not a complete sentence andcannot stand alone. It must be joined to an independent

clause to make sense.

When you call our customer service department,


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SentenceSentence


When a dependent clause introduces an

independent clause, place a comma at the endof the dependent clause.

Clause

PP 3-18b

If the office furniture was damaged in moving,

our standard guarantee still applies.Because we have 24-hour customer service,

we have three customer service shifts.

continuedcontinued


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SentenceSentence


Simple sentences

Compound sentences

Complex sentences

Compound-complex sentences

Sentence Formations

PP 3-19


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SentenceSentence


Asimple sentence is one independent clause

in a subject-verb pattern.

Simple Sentence

PP 3-20

We cancelled the order last week.

Racheland Ipurchased a subscription to AdvertisingAge.

Ourcustomers shop online and refer others to our Website.

The human relations specialistand my manager

recommended less phone work and offered me another

position.


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SentenceSentence


Acompound sentence is two independent

clauses connected by a coordinatingconjunction.

Compound Sentence

PP 3-21

Many of our ustomers are self-employed,

and t ey pur ase items for t emsel es.Limited quantities of t is productare available,

but e willship yourordernextweek.


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SentenceSentence


Acomplex sentence consists of an independent

clause and a dependent clause.

Complex Sentence

PP 3-22

When a product is listed as out of stock, your

order will be filled as soon as possible.

If your order cannot be shipped within 30 days,we will cancel the order.

Because I arrived late for the sale, I could not find

the items that I wanted.


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SentenceSentence


Acompound-complex sentence consists of

more than one independent clause and one ormore dependent clauses.

Compound-Complex Sentence

PP 3-23

If your order has not been shipped within 30 days, we

will notify you of this delay by e-mail, and you will

have the option to cancel your order.

When you receive a promotional code, enter it on

your order, but only one promotional code may be

used for each order.


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SentenceSentence


Asentence fragmentconsists of words,

phrases, or dependent clauses that cannot standalone and may contain subjects and predicates.

Sentence Fragment

PP 3-24

The multiple gift certificates

Ordered by phone last week


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SentenceSentence


Arun-on sentence is a complete sentence with

period or comma faults.

Run-On Sentence

PP 3-25

I want to order online credit card thefts worry

me.

Your serial number is provided with your productdocumentation you can also find the serial

number by opening the software and clicking on

the Help menu.


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Business English at Work 2003 Glencoe/McGraw-Hill

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Business English Ch 3 V2