Buisness Communication Ppt1

8/7/2019 Buisness Communication Ppt1

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What is Communication?


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What is Communication?

Presented by:

Student Name Roll Number

1. Nilesh Desai 10

2. Sanjog Devrukhkar 11

3. Parag Patil 35

4. Tejas Shah 36

5. Sachin Strode 44

6. Shrutika Paradkar 46

Presented to:

Ms. S. Ganga(MFM 2008-11 SEM III)


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Definition

Definition

Communication is the art of transmittingCommunication is the art of transmittinginformation ,ideas and attitudes from one person toinformation ,ideas and attitudes from one person to

another.another.

Communication is the process of meaningfulCommunication is the process of meaningfulinteraction among human beings.interaction among human beings.


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Characteristics of communicationCharacteristics of communication

Communication is unintentional as well asCommunication is unintentional as well as

intentionalintentional

Communication is dynamic processCommunication is dynamic process Communication is systemicCommunication is systemic

Communication is both Interaction andCommunication is both Interaction and

transactiontransaction


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Process of communicationProcess of communication

MessageMessage EncodingEncoding MediumMedium DecodingDecoding

DecodingDecoding MediumMedium EncodingEncoding MessageMessage

ReceiverReceiver

(now sender)(now sender)SenderSender

Transmission Phase

Feedback Phase

NOISE

NOISE


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Objectives of communicationObjectives of communication

InformationInformation

It consists of facts and figures and data which can beIt consists of facts and figures and data which can be

arranged in different patterns required for differentarranged in different patterns required for different

purposes.purposes.

Information does not include emotion.Information does not include emotion.

PersuasionPersuasion

Persuasion means making efforts to change or influencePersuasion means making efforts to change or influencethe attitudes and behaviour of the others.the attitudes and behaviour of the others.

It is achieved by skilful appeal to emotion.It is achieved by skilful appeal to emotion.


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To EntertainTo Entertain

ToTo RelateRelate ToTo IntegrateIntegrate

ToMotivateToMotivate

To TrainTo Train

CommunicationCommunication

Other Important Objectives of communicationOther Important Objectives of communication


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Methods of CommunicationMethods of Communication

VerbalVerbal

e.g.: Spoken wordse.g.: Spoken words

Written wordsWritten words

Non verbalNon verbal

e.g.: Body languagee.g.: Body language

Visual imagesVisual images


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Methods of CommunicationMethods of Communication

Intrapersonal CommunicationIntrapersonal Communication

Interpersonal CommunicationInterpersonal Communication

Group CommunicationGroup Communication

Mass CommunicationMass Communication


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Media and Modes ofMedia and Modes of

CommunicationCommunication Face to FaceFace to Face

Verbal Communication transmittedVerbal Communication transmitted

electronicallyelectronically Personally addressed written communicationPersonally addressed written communication

Impersonal written communicationImpersonal written communication

Internet, Intranet, GroupwareInternet, Intranet, Groupware


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Channels of CommunicationChannels of Communication

ExternalExternal

InternalInternal

Employee

Upward communication

Suggestions for improvement

Disputes

Performance Reports

Horizontal Communication

Advice to other departments

Co-ordination with other departments

Problem solving for the other departments

Problem solving within departments

Downward communication

Jobs instructions

Plans Policies

Procedures and rules

Performance feedback and goals


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Communication NetworksCommunication Networks

Wheel Network

Circle Network

Chain Network

All Channel Network


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Barriers to communicationBarriers to communication

Physical BarriersPhysical Barriers

Language BarriersLanguage Barriers

SocioSocio--Psychological BarriersPsychological Barriers Organizational BarriersOrganizational Barriers

Cross cultural BarriersCross cultural Barriers


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Importance of communicationImportance of communication

Large Size OrganizationsLarge Size Organizations

Technological ImprovementsTechnological Improvements

Growth of Trade UnionGrowth of Trade Union Emphasis on Human RelationsEmphasis on Human Relations

Public RelationsPublic Relations


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Bibliography

www.wikipedia.com

www.google.co.in

www.youtube.com

Effective Communication by Bhushan Bhatia

International Journal ofCommunication


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Documents

Buisness Communication Ppt1