Building Bridges With Language™

Molloy, LLC – Business Development Group

Dan Molloy

Video Series 4 of 5

Long term trust

Trust takes time

It starts as… maybe trust

Blink of an eye

Trust or no trust… ?

Woman’s intuition

Automatic assessments

It begins instantly

It’s automatic! You lighten their load… or You add more baggage…

Say the right things…

Lighten their load

+++++

Speak the wrong words…

Confuse them Talk down to them Add more baggage

Gift giving

They always know

They know instantly

They assess your

competence

You know instantly also!

You just know it! Feel it! Sense it!

They don’t say anything…

However… who you are being is very clear to them…

The gift you can give

Focus Attention Energy

Ringgggg – Get set!

Listen “actively”

Get out of the service bays…

It’s not the right place to create a relationship You need a quiet area

Gift #1 = Your attention

Gift #2 = Your words

Re-cap

Produce the assessment you want

In the prospects and customers … in 10 – 15 – 20 seconds Every day

Build maybe trust

Hmmmmm…

These people sound different… Maybe I can trust them?

You’ve create a mood of trust

What they want…

Someone to trust Someone who listens Someone who promises Someone who is qualified Someone who is always there Someone who offers a fair price

Make your offer & be quiet

Let them hit the ball back your way They will Then you’ll know what to do

Maybe Trust I

Part of the foundation

Maybe Trust II

Created in the store

Hmmmmm…

Maybe I am in the right place

Phone and POS = same model

CFR – R – P – A – D – CFALanguage is the sameActions are different

Long term trust is “bedrock”

Re-Cap

Non – Trusting prospect How much is? You produce trust and relationship Offer a choice close… it’s simple…

Only Two Parts…

Build Trust Have a Conversation for Action

Next Video

Designing the actual dialogue Word by word… line by line…