Building Better Relationships at

WorkGROWTH PLANNING EXEC COACHING STAFF ENGAGEMENT

MANAGING CHANGEPEOPLE ORGANISATION AND DEVELOPMENT INTERIM MANAGEMENT

Are you a leader?Leadership (you) = relationship x

followership

Who are you?

Leadership - why bother?• Some of the benefits to you:

– Self-confidence– Stretch and growth– Motivated workforce– Greater work life balance– Reduced stress– More time for anything else you consider important in

life (family, interests)– Spin off benefits on society (happier workers, happier

people)

Leadership versus management

Leadership versus management

• Managers manage things; leaders manage people?

• Leaders set a new direction, managers manage towards an existing goal?

• Management is mostly about processes; leadership is mostly about behaviour?

Leadership versus management

1. Can a leader also be a manager?2. Does a manager always have to be

a leader?3. Can someone who isn’t a manager

be a leader?

Who’s the daddy?

Building Better Relationships at Work

• Part 1: What does it take to be a leader?

• Part 2: Many styles of leader• Part 3: It’s as easy as 1, 2, 3, 4…

What does it take to be a leader?

PART 1

How not to lead!

Recipe for Leadership Soup

Put it another way… “Emotional Intelligence”

• Self Awareness– Understands own emotions, abilities, positive and

self confident• Managing yourself

– Self-control, trustworthy, conscientious, flexible, driven, takes initiative

• Being aware of others’ needs– Empathy, aware of currents, customer-focussed

• Social skills– Visionary leadership, influence, developing others,

communicates, catalyst for change, manages conflict, building relationships

Emotional Intelligence (EI)

• 87% of leaders with high EI were in top third of annual bonus

• Their divisions surpassed target by 15% to 20%

• Divisions run by leaders lacking EI underperformed by about 20%

(David McLelland, Harvard)

OK, but how does this help you lead?

• Being clear– If you don’t know where you are going,

you will probably end up somewhere else

• Being prepared• Keeping an open mind• Being sincere• Being positive and encouraging

The many faces of leadership

PART 2

Leadership has many faces

Leadership styles

Style Characteristics

Commanding “Do as I say!”

Pace setting “Do as I do and do it now!”

Visionary “Come with me.”

Coaching “Try this.”

Affiliative “People come first”

Democratic “What do you think?”

When to use them• “Do what I say!” (Commanding)

– Business turnaround, natural disaster• “Do as I do and do it now!” (Pace setting)

– Highly skilled and motivated workers• “Come with me” (Visionary)

– Business is drifting• “Try This” (Coaching)

– Employees know they need to improve but resist change• “People come first” (Affiliative)

– Building morale, increasing team performance• “What do you think” (Democratic)

– Building flexibility

Be flexible in yourleadership style

• Effective leaders match their style to the situation

• What they say and do resonates with others

• They combine different styles to get the best result

…and the R.E.S.T.

• Respect• Empathy• Sincerity• Thanks

Your step-by-step guide to being a great

leader

PART 3

It’s as easy as 1, 2, 3, 4…

1. What’s your vision?2. Get your people on side3. Get your plan4. Measure progress and performance

STEP 1What’s your vision?

• Imagine your world as you want to see it– Do what you like doing– Do what you’re good at

• Think about what’s important to YOU!– This helps you be FLEXIBLE!

• Where are the OPPORTUNITIES to take advantage of your strengths / abilities?

STEP 2Get your people on side

• Who’s in your team?– Get to know them personally– Practise the REST! Respect, empathy, sincerity, thanks

• Sell your vision– Sell the benefits

• Ask them where are we now – areas to be addressed?– Be inclusive

• Ask them what we need to do to get where we need to be?– Generates ownership and motivation

STEP 3Make it happen

• You need a plan!• What do you need to change?

– Measurable objectives– People structure– Clear roles (job descriptions)

• Make it MEASURABLE and ACHIEVABLE!• Specific tasks, owners, deadlines

STEP 4What gets measured gets done

• Will you achieve your vision?– Suitable MEASURES– Review these regularly and often

• Do your people understand what’s needed?– Job descriptions, performance measures,

performance reviews, personal development

It really is as easy as 1, 2, 3, 4…

1. What’s your VISION?2. Get your people on side3. Make it happen4. What gets measured gets done…and remember to practise the REST!

Who are Business Doctors?• Planning your growth• Helping you develop as a leader /

manager• Organising, motivating and

developing your staff• Getting hands-on to help you make

the changes happen

Q?

Final thoughts…

“If you don’t create your reality, your reality will create you”

(Lizzie West, b.1973, American singer-songwriter and social campaigner)

“The workplace should primarily be an incubator for the human spirit.”

(Anita Rodick, founder and CEO of The Body Shop)