Building assertive, influential and persuasive communication skills to achieve results

April 2016

Colour Palette

Learning when and how to say no – recognising the difference between being assertive and being ‘difficult’

Developing advanced negotiation skills to resolve issues effectively and efficiently

Managing time, stakeholders and team members assertively and persuasively

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Characteristics of non assertive behaviour

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Non Assertiveness

Lack of respect for self and

others

Indirect and dishonest with self and others

Lack of responsibility

for themselves, their choices and decisions

Fear of asserting

themselves towards others

Lack of self confidence and feels insecure in themselves

Tense and uncomfortable in their body

Colour Palette

Assertiveness

Self respect and respect

of others

Direct and honest with

self and others

Responsible for own

choices and decisions

Responsible towards others

Self confident and feels secure in

themselves

Relaxed and comfortable

Characteristics of assertive behaviour

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3 key differences between being assertive and difficult/aggressive

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Assertiveness comes from a place of valuing yourself as equal to others

Assertiveness is done with the intention of hurting no one

Assertiveness means you speak to the point

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Steps for an effective resolution process

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Agree on contingencies, monitoring and evaluation

Document the agreement (s)

Select and option (s)

Evaluate the options

List the possible solutions/options

Understand everyone’s interests

Identify the issues

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Managing time, stakeholders and team members assertively and persuasively

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Identify your stakeholders

Prioritise your stakeholders

Understand your stakeholders

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Communicate

Consult, early and often

Remember, they are human

Plan it

Relationship

Simple but not easy

Managing risk

Compromise

Understand what is success

Take responsibility

Key principles of stakeholder engagement

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Urgent and important

Do

it now

Important and not urgent

Decide

when to do it

Urgent not important

Delegate

it

Not important not urgent

Dump

it

low

imp

ort

ance

high lowurgency

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Not now

Look! Squirrel!

My word of the year is REST, so I can’t fit another thing in

It’s a Wednesday. I have a “no on Wednesday” policy

Perhaps next season when things clear up

If only it worked

Colour Palette

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