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©2016 International Institute for Learning, Inc., All rights reserved. 1
Building a Culture of Acknowledgment and Appreciation
National Training & Achievement Conference, HR Forum
Presented by Judith W. Umlas, IIL SVP, Author, Trainer
Brought to you by IIL – a global leader in:
Project, Program and Portfolio Management
Lean Six Sigma | Business Analysis
Agile | PRINCE2® | ITIL®
Leadership and Interpersonal Skills
©2016 International Institute for Learning, Inc., All rights reserved. 2
Introductions – Judith W. Umlas, Instructor
• Senior Vice President, Author, Trainer at IIL
• Publisher of IIL Publishing
• Author:
1.The Power of Acknowledgment
2.Grateful Leadership
3.You’re Totally Awesome! The Power of
Acknowledgment for Kids
©2016 International Institute for Learning, Inc., All rights reserved. 3
The cornerstone of: Grateful Leadership Employee Engagement Employee Retention Living a Life that Matters
©2016 International Institute for Learning, Inc., All rights reserved. 4
This event will become a catalyst for an immediate, positive change in your life and the life of others that are part of your world.
Promise of this presentation:
©2016 International Institute for Learning, Inc., All rights reserved. 5
“Acknowledgment is a heartfelt and authentic
communication that lets a person know his or her value to
the organization or team and the importance of the
contribution that they make.”
- Judith W. Umlas
What is Acknowledgment?
©2016 International Institute for Learning, Inc., All rights reserved. 6
Effects of acknowledgment
• Sense of self-worth
• Excitement
• Joy
• Purpose for living
• Sense of contribution
• Documented physical changes, both for giver and receiver
• “Pay it forward” types of behavior
• Repair of the world – one person at a time!
Why is Acknowledgment Important?
©2016 International Institute for Learning, Inc., All rights reserved. 7
Acknowledgment
Recognition Simple Thanks
The Appreciation Paradigm
©2016 International Institute for Learning, Inc., All rights reserved. 8
According to studies done by the Gallup Organization:
http://employeeengagement.com/wp-content/uploads/2013/06/Gallup-
2013-State-of-the-American-Workplace-Report.pdf, accessed on 29May14
18%
52%
30%
Typical Levels of Employee Engagement
ActivelyDisengaged
Gallup Organization Studies
©2016 International Institute for Learning, Inc., All rights reserved. 9
• The latest Gallup studies estimate U.S. productivity loss as a result of disengaged employees – $450 billion to $550 billion/year.
• According to a Society for Human Resource Management (SHRM) Retention Practices Survey, the number one reason people leave their jobs is due to a “lack of appreciation.”
Business Impact
©2016 International Institute for Learning, Inc., All rights reserved. 10
Interactive!
Class Survey/Polls
©2016 International Institute for Learning, Inc., All rights reserved. 11
Scenario #1 – Lack of acknowledgment by manager
Feelings
Results
Scenario #2 – Deep acknowledgment by manager
Feelings
Results
Two Scenarios from the Workplace
©2016 International Institute for Learning, Inc., All rights reserved. 12
Interactive! Knock Your Socks off
Acknowledgment Exercise!™
Write your acknowledgments! Then we will share a few…for prizes!
©2016 International Institute for Learning, Inc., All rights reserved. 13
The 7 Principles of Acknowledgment are an excerpt from The Power of Acknowledgment, by Judith W. Umlas.
© 2006 IIL Publishing, New York
©2016 International Institute for Learning, Inc., All rights reserved. 14
www.GratefulLeadership.com Use Discount Code: SOURCEAMERICA For 20% Discount
©2016 International Institute for Learning, Inc., All rights reserved. 15
Email: [email protected] Phone: 212-515-5154 Website: www.GratefulLeadership.com Follow me on Twitter: @POA_JudithUmlas @GratefulLeaders Like me on Facebook: www.facebook.com/GratefulLeadership Recommend me on Linkedin: Judith Umlas
Contact Judy Umlas
