Job No. 9326Client BTProject BT Vision Set-up guide v6

Revision 04-DRModified 03/04/09Created 26/03/09

BT VisionSet-up guide

2 Contents

Contents

Set-up 3Detailed set-up instructions: what to do and not to do, plus set-up screens.

Help 10How to get some help, if you need it, plus answers to common questions.

Please note: this BT Vision Set-up guide is for use with a BT Home Hub 1.0, 1.5 or 2.0.

Set-up 3

1 Before you start, check that your Hub is readyBT Vision is a TV service that uses your broadband line, so please check that your BT Home Hub is ready – its Broadband light should be glowing steady blue, or green if it’s a Hub 1.0 or 1.5.

Then just follow the simple steps in this section. You’ll need about 30 minutes to set up BT Vision.

Important: do not turn on your Vision+ box™ until step 7.

Set-up

Important: do not insert your Setanta Sports Viewing Card (if ordered) until after step 8. To find out more about using a Setanta Sports Viewing Card, please see page 11.

AlsoorderedBTBroadband?If you prefer, we can arrange for an engineer to set up your broadband and/or BT Vision for a small cost.

Just call us on 0800 876 6542 or go to www.bt.com/homeitinstall

4 Set-up

3 Decide where you want your Vision+ box™

You can put your BT Vision+ box™ close to your BT Home Hub (see Set-upA below), or in another room (see Set-upBon the next page).

However, the Vision+ box™ needs to be:• close to a mains power socket• close to your TV or video recorder/DVD player (i.e. whichever

you’ll be connecting to)

2 Check your box contents

BT VisionSet-up guide

www.bt.com/btvision

Turn it onYour guide to gettingthe best out of BT Vision

V.2 028656

Available in Braille, large print and audio CD. Please call FREE on 0800 800 150 for your copy.

Set-up guide Turn it on guide Batteries

Power cable SCART cable Aerial cable

Vision+ box™ Remote control

Ethernet cable Powerline adapters (x2) Ethernet cable

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IfyourBTHomeHubisclosetoyourVision+box™

You won’t need to use your Powerline adapters.

1 Using one of your Ethernet cables (yellow ends), connect one end to the LAN socket at the back of your Vision+ box™

2 Then connect the other end to your Hub’s Ethernet port 1. Now go to step 4 on page 6

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Set-up 5

4 Using the other Ethernet cable (yellow ends), connect one end to the LAN socket at the back of your Vision+ box™

5 Connect the other end to a Powerline adapter

6 Then plug the Powerline adapter directly into a power socket and turn it on. When you’ve plugged in both your Powerline adapters, their Status lights should glow green

Note: only one of your two Powerline adapters will show its AP/STBY light glowing green – it doesn’t matter which one.

Important: do not turn on your Vision+ box™ yet.

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IfyourBTHomeHubisinanotherroomorismorethantwometresawayfromyourVision+box™You’ll need to use your Powerline adapters.

1 Using one of your Ethernet cables (yellow ends), connect one end to your Hub’s Ethernet port 1

2 Connect the other end to a Powerline adapter

3 Then plug the Powerline adapter directly into a power socket and turn it on

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Set-upB

6 Set-up

5 Connect your new aerial cable 1 Plug one end of your BT Vision aerial cable in to the RF OUT socket

of your Vision+ box™

2 Then plug the other end in to the ‘aerial in’ socket of your TV, video recorder or set-top box

Important: do not turn on your Vision+ box™ yet.

4 Move your existing aerial cable 1 Unplug your existing aerial cable from the ‘aerial in’ socket of your

TV, video recorder or set-top box

2 Then plug it into the RF IN socket of your Vision+ box™

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Set-up 7

7 Turn on BT VisionMake sure your BT Home Hub’s on. Turn on your TV.

1 Plug one end of the power cable into the back of your Vision+ box™

2 Then plug the other end into the wall socket and switch it on

3 The power light will glow green

If the Power light on your Vision+ box™ doesn’t come on, press the Power button. If it still doesn’t come on, go to page 10.

Important: do not insert your Setanta Sports Viewing Card (if ordered) until after step 8. To find out more about using a Setanta Sports Viewing Card, please see page 11.

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6 Connect SCART cable1 Plug one end of your SCART cable in to the bottom SCART socket on

of your Vision+ box™

2 Then plug the other end in to a SCART socket on your TV, video recorder or set-top box

Now put the batteries in your remote control.

If you have a High Definition TV (HDTV), you can connect using an HDMI cable. Please see page 12.

If you want to connect your Vision+ box™ to other devices, see page 13.

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8 Set-up

2 If you see this screen, press Select on your BT Vision remote control.8 Follow the on-screen stepsWait for your Vision+ box™ to start for the first time – this could take up to 30 minutes.

Important: do not change TV channels or any audio visual (AV) settings until set-up is complete.

Soon enough, you’ll see some screens. Here’s what you’ll be asked to do.

1 You’ll see this screen for a few seconds.

You may see some black or blue screens and some TV images – ignore these.

Set-up 9

4 After scanning, choose the Menu or TV Guide. Or watch a demo of your new service – simply press BT Vision on your remote control, scroll to Help and then select Help Video.

To find out how to use your service once BT Vision has been successfully installed, please see your TurnitonGuide.

We hope you enjoy using your new BT Vision service. For the latest news about what’s on, please go to www.btvision.com

3 When you see this screen, press Select on your BT Vision remote control to scan for Freeview channels.

Availability of Freeview channels depends on where you live. To check which Freeview channels you should be able to receive in your area, go to www.freeview.co.uk or www.digitaluk.co.uk

10 Help

Help

If you can’t find the answer to your question here, go to www.btvision.com/help

Commonquestions Page

I still need some help. How can I get in touch? 10

My BT Vision service isn’t working. What should I do? 10

My Vision+ box™ is making a noise at start-up. Is this okay? 10

Do I have to use my Powerline adapters? 11

Can I use an extension lead with a Powerline adapter? 11

Should my Powerline adapter lights be flashing or steady green? 11

Which Freeview channels will I be able to receive? 11

I have a Setanta Sports Viewing Card. What should I do? 11

How do I set my BT Vision remote control to control my TV? 11

How do I connect using an HDMI cable? 12

I am experiencing problems receiving Freeview channels and have poor picture quality

12

How do I connect BT Vision to other devices? 13

Istillneedsomehelp.HowcanIgetintouch?For help with your account, billing, moving home, or to order more equipment, please call 0800 800 900 (8am–10pm Monday to Saturday, 8am–6pm Sunday).

For technical help with BT Vision, BT Total Broadband or BT Broadband Talk, please call 0800 111 4567 (7.30am–10pm Monday to Saturday, 9am–6pm Sunday). If you’re calling about BT Total Broadband or BT Broadband Talk, please make sure you’re at your computer, and that it’s switched on, before you call.

MyBTVisionserviceisn’tworking.WhatshouldIdo?Make sure:

• all the cables that you plugged in during set-up are firmly in place

• double-check your SCART cables are fully pushed in

• check your Vision+ box™ and TV are turned on

If your service still isn’t working, contact us – see above.

MyVision+box™ismakinganoiseatstart-up.Isthisokay?Yes. The fan inside your Vision+ box™ is especially active at start-up.

Help 11

DoIhavetousemyPowerlineadapters?No – if your BT Home Hub and Vision+ box™ are in the same room. Yes – if your BT Home Hub and Vision+ box™ are in different rooms.

CanIuseanextensionleadwithaPowerlineadapter?Yes, you can. We recommend that you plug your Powerline adapter into a wall socket and then plug any extension lead you’re using intothePowerlineadapter. This is because Powerline adapters won’t necessarily work when plugged directly into extension leads that have surge protection on them.

ShouldmyPowerlineadapterStatuslightsbeflashingorsteadygreen?When you plug in your Powerline adapters, the lights will flash green. After a couple of minutes, one adapter’s lights will turn to steady green (it doesn’t matter which adapter this is). If you see red lights on your Powerline adapters, please go to www.btvision.com/help

WhichFreeviewchannelswillIbeabletoreceive?Availability of Freeview channels depends on where you live. To check which Freeview channels you should be able to receive in your area, go to www.freeview.co.uk or www.digitaluk.co.uk

IhaveaSetantaSportsViewingCard.WhatshouldIdo?You should insert your viewing card as soon as you’ve installed your Vision+ box™. Follow these steps:

1 Insert your Setanta Sports Viewing Card in the bottom slot behind the front panel of your Vision+ box™. Insert in the direction of the arrow with the chip facing upwards and the barcode facing downwards. When correctly inserted, ‘Viewing card recognised’ will appear on your screen

2 Go to the TV Guide and select channel 34 (Setanta Sports 1). Please wait up to an hour for the channel to start – do not remove the card or change the channel until Setanta has started

Please note: Setanta Sports 1 broadcasts seven days a week from noon until 3am

3 Ensure you leave the card in the Vision+ box™ to continue receiving Setanta Sports 1

HowdoIsetmyBTVisionremotecontroltocontrolmyTV?The BT Vision remote control can be programmed to operate most TVs. Please see instructions and codes in the Functions & Features section at www.btvision.com/help

12 Help

HowdoIconnectusinganHDMIcable?You need a High Definition TV (HDTV) to connect using an HDMI cable (not supplied). If you don’t have a cable already, you can buy one at most electronics stores or go to www.shop.bt.com

Follow these steps:

1 Using your HDMI cable, connect the HDMI socket of your Vision+ box™ to the HDMI socket of your TV

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2 make sure your HDTV’s audio visual (AV) channel is selected on your TV. Some TVs will do this automatically

3 when your Vision+ box™ has started, scroll to Settings, then select TV Settings from the drop-down menu

4 select Screen Aspect Ratio

5 choose 720p or 1080i definition

6 click Save to start a test

7 when the test is complete, select Save Settings

IamexperiencingproblemsreceivingFreeviewchannelsandhavepoorpicturequalityIf you are experiencing problems receiving Freeview channels and have poor picture quality:

• check your TV aerial is externally mounted and is securely fixed. Windy conditions can affect your picture quality

• the weather can cause disruption to your picture quality, causing pixelation and/or picture freezes. It may even cause missing channels

• make sure you’re using good quality cables – these are vital to ensure the signal from the aerial reaches your Vision+ box™ with minimum picture loss and interference

• if your aerial is over 10 years old, you might want to consider upgrading. To find out more about upgrading your aerial, go to www.uktsg.co.uk

Help 13

HowdoIconnectBTVisiontootherdevices?To set up your BT Vision service with other audio visual (AV) devices such as video recorders and DVD players, follow diagram A or B below.

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Offices worldwide

The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract.

© British Telecommunications plc 2009Registered Office: 81 Newgate Street, London EC1A 7AJRegistered in England No. 1800000

Item code 039077/ V6.0 Designed by The Art & Design Partnership Ltd

TermsandconditionsBT Vision, BT Total Broadband and BT Broadband Talk are covered by terms and conditions. To review these, click on ‘Terms and conditions’ at www.bt.com/btbroadband