Embed Size (px)
Citation preview
Managed Services are all about providing
the required support/maintenance to your
business delivery platforms through SLA-
driven, process-oriented contracts. These
services are designed to provide business-
as-usual (BAU) operational support, after
implementation, allowing you to maximize
your business outcomes through an
optimized and globally distributed support
workforce.
The what, why and how of it
Managed Services
Continuous Monitoring services
Service Desk
Platform Enhancement services
Preventive Care services
Incident Management
As a services organization focused on professional services, we understand the requirements
of our customers from a similar operational background of professional services. Our
Managed Services offering supports and runs services that allow our clients to realize a better
return on investment from their Microsoft business platform. The benefits of Managed Services
can be fully realized over a period of time, as clients move up the engagement ladder – from
reactive (a stage to achieve system stability) to preventive and finally predictive (enhanced
platform value with forward-looking strategy) support, in turn gaining significant value for their
business.
sa.global offers a wide range of services to deliver the full potential of Microsoft business
solutions. This consists of:
Grow your business with
Managed Services
Adapt better to the changing
business needs through faster
response times (agile operations)
and shorter development-to-
Speed/agility
Reduce hardware and software
costs with efficient application
lifecycle
Technology alignment
Ser v ices that de l iver what ’s
promised in the stipulated time,
with predictable cost.
Fully scoped and
measured services
Solve business challenges and meet
objectives by reducing work and
improving SLA compliance.
Business alignment
Identify saving opportunities,
control costs, and reduce total
cost of ownership.
Cost efficiency
Cut resource costs and scale-up/down
based on your requirements, with a
trusted managed service partner.
On-demand skills
You should opt
for Managed
Services if you
are looking for
Managed Services from sa.global
Meet customer expectations:
Respond faster to changing business
needs and governance across the
organization.
Scale with flexibility: Meet
fluctuating or one-off demand by
easily scaling up/down to meet
requirements.
Cost efficiency: Overall visibility
into the process allows identifying
c o s t s a v i n g o p p o r t u n i t i e s ,
significantly reducing total cost of
ownership.
Standard tool sets
Trained workforce
Service catalogues with SLAs
Standard Operating Procedures (SOPs)
Defined process framework
Standardized operations: With
common tools, processes, reports
and a standard framework, stay on
top of delivery timelines.
Right skills, right job: Find the
right skills for seamless, across-the-
globe implementations and support.
Business-focused service model:
Our services are focused on your
business.
Managed Services: Benefits
How does sa.global do this?
At sa.global, we are not just technology providers, but also partners who understand your
business strategy and help you get the most out of your business platform investment. By
choosing us as your Managed Services partner, you benefit from:
Solution suppor t for Microsoft
Dynamics 365 Finance, Supply Chain
Management, AX2012, Dynamics
CRM, Dynamics GP, Power Platform
30 years of experience and focus
towards Microsoft Dynamics
A global presence with 27 offices
across 21 countries, in addition to
Global Service Centers across three
continents (Asia, Europe, and
South America) delivering services as
per custom needs
Proximity to Microsoft business
decision groups – Inner Circle and
Advisory Board member
Pre-built test case repository to
accelerate time-to-value
Over 500,000 Microsoft Dynamics
Users supported
The sa.global Managed Services value
Americas: +1 770 744 4415
EMEA: +44 (0) 2921 055902
APAC: +65 62084857
www.saglobal.com
Let’s talk
