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MANAGED SERVICESTransform Unlock Realize
Our value realization philosophy:
Unlock value and improve stakeholder satisfaction with the help of Oracle applications.
Business challenges with on-going applications support:
Aging Hardware Talent retention Patches & upgrades Keep OS, DB and applications at
supported levels
Maintenance of costly
infrastructure
TRANSFORM O Identify areas for
improvements
O We will transform your applications to perform to their best.
O Suggest our approaches for further improvements
UNLOCK O Provide innovative
solutions
O Automate manual & iterative processes
REALIZE O Cost savings with
the help of digital transformations
O Enhanced customer focus & satisfaction levels
O Refine business strategy
Managed Services for Oracle E-Business Suite: © A dedicated Account Manager to manage the Help Desk tickets
© Incident Management using customer or Rite’s Help Desk system
© Create and review status of tickets from our RiteBot platform
© Focused approach to issue resolution – Categorize into priority & functional areas – Estimate effort and delivery timelines for each ticket – Perform root-cause analysis on recurring incidents – Deliver and report to business
© Performance Metrix review each week/month
© Identify process improvement areas for automation
© Automate business processes
© Flexible shifts per customer business needs
© Dedicated and continuous support for Month-End close cycles
Managed Services for Oracle Cloud Applications: © A dedicated Account Manager to manage the Help Desk tickets
© Incident Management using customer or Rite’s Help Desk system
© Manage tickets from our RiteBot platform
© Improve business processes by enhancing business flows via customizations using VBCS
© Focused approach to issue resolution – Categorize into priority & functional areas – Estimate effort and delivery timelines for each ticket – Perform root-cause analysis on recurring incidents – Deliver and report to business
© Performance Metrix review each week/month
© Identify process improvement areas for automation
© Automate business processes
© Flexible shifts per customer business needs
© Dedicated and continuous support for Month-End close cycles
Managed Services for DBA & Linux Services © DBA Services
– On-going support – DB Upgrade support (ex: 12c to 19c) – Apps Upgrade support (ex: 11i to 12.2.x)
© Linux Admin Services – Oracle Enterprise Linus (OEL) support – Solaris Support – OS upgrade services – Oracle Virtual Machines (OVM) support – On-going support
Managed Services for SaaS Admin Services © SaaS Cloud Admin Activities:
– Schedule Refresh with Oracle and work on Post clone steps – Setup and Maintenance, Sandbox Publish tasks, Reports and Analytics – User Provisioning and Roles Assignments – IP Addresses Gathering and Work with IT Team for Whitelisting Purpose – Plan and take care of Pre-upgrade and Post-Upgrade Activities – Setup OIC Connections
© OIC Admin Activities:
– Refresh OIC NONPROD from PROD – Configure new Connections, SFTP Agents, Adapters, Lookups – Start/Stop Integrations along with their Schedule – Troubleshooting Agents, Integrations – Create Read-only Users and Provision access – SFTP Servers Access