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Financial Services Office EY has over 190,000 employees in more than 140 countries worldwide. Our division, Financial Services Office (FSO), is the largest consulting practice specializing in Financial Services in Latin America. We have more than 600 consultants specialized in the financial sector in order to ensure a comprehensive view across our value proposals. In FSO North Region, Colombia, Ecuador, Venezuela, Central America and the Caribbean, we have been serving the most prestigious financial institutions in the region for over 20 years. Our clients and team of over 190 experts in the financial sector, and distributed throughout our offices in Venezuela, Colombia, Costa Rica, Guatemala, Panama and Dominican Republic, have made EY FSO the leading financial consulting firm in the region. We are FSO, count on us.
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1FSO - EY |
Consulting Services for Banking and Insurance
FSO | Financial Services OrganizationStrategy, Business, Operations, Technology and Risk.
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EY has over 190,000 employees in more than 140 countries worldwide. Our division, Financial Services Organization (FSO), is the largest consulting practice specializing in Financial Services in Latin America. We have more than 600 consultants specialized in the financial sector in order to ensure a comprehensive view across our value proposals.
In FSO North Region, Colombia, Ecuador, Venezuela, Central America and the Caribbean, we have been serving the most prestigious financial institutions in the region for over 20 years. Our clients and team of over 190 experts in the financial sector, and distributed throughout our offices in Venezuela, Colombia, Costa Rica, Guatemala, Panama and Dominican Republic, have made EY FSO the leading financial consulting firm in the region.
We are FSO, count on us.
We are leaders in Banking and Insurance Consultingin Latin America
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In FSO we are organized infour major regions:
We believe that the strength of our value proposal is based on the following factors:
• Specialization in the single financial sector in the region, which enables us to offer experience and solutions specific to the banking, insurance and capital market industries.
• Ability to design and implement comprehensive solutions that cover aspects of strategy, processes, people and technology.
• Unlike strategy consulting firms, our approach allows us to commit to the successful implementation of the strategies and operating models that we design.
• Work team comprised of top-level consultants with extensive experience and local and international recognition.
• Network of offices in all Latin American countries.
At EY we help you become leaders in your business.
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A balanced approach between Efficiency and Growth
Our Global Transformation methodology
EY Financial Services Organization (FSO) has the most comprehensive value proposal in the area of business transformation for the Financial Services industry (Banking, Insurance and Capital Market).
Our consulting services fall into five areas: • Strategy• Business• Operations• Technology• Risk Management.
• The Pillars of our methodology offer and focus on viewing, planning and implementing a lean, scalable, highly effective and efficient business model to achieve the business strategy. • Our IDDES (Identification, Diagnosis, Design, Delivery and Support) methodology provides an integrated approach to manage business and IT transformations. • The support dimensions offer critical capabilities to deliver transformation focused on measurable results and to effectively manage risks and cultural challenges of the organizational change.
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At EY we are prepared to support financial institutions to align their strategy, organization, processes and technology to achieve results that exceed their expectations.
Team workwith our clients
Specialization inbanking and insurance
Comprehensive approach with strategy, processes, people and technology
Custom objective recommendations independent from the vendors and technological solutions
Commitment to the successful implementation
of our recommendations
First class consultants and deliverables of the highest quality
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At EY we are committed to building a better working world. Through this objective we build confidence in our stakeholders and in the capital markets; and we support our clients by driving their sustainable growth.
EY serves more than 200,000 clients around the world: we help them meet regulatory requirements and find improvements that allow them to build great businesses.
Generating optimal business results encourages investment, job creation and, therefore, greater prosperity in the economies in which they operate.
Together, our clients employ about 100 million people and generate revenues of trillions of dollars a year; the work we do with each of them has a ripple effect, helping to create better economies and social benefits, which in turn generates the legacy of a successful future.
For EY, being the best begins with each of us. We are more than 190,000 people united in purpose; we pursue a better working environment in everything we do.
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Our services in ConsultingEY Financial Services Organization offers many services in:
Strategy
Business
Operations
Technology
Risk Management
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Corporate Strategy / Planning
ª Organizational diagnosisª Strategic Planningª Cost Reduction Program (ECR)ª Creation of Companies / Organizational Units
Business models /Support
ª Treasuryª Cash managementª Assurance of revenuesª Payment Systems (Issue, acquisition, high or low value payments)ª Operations
Organic Growth / CRM
ª Diagnosis and CRM Strategyª Customer Segmentation Strategyª Channel and Branches Strategy ª Customer Experience / Loyaltyª Sales Force Effectivenessª Analytical and Relational Marketingª Assurance of revenues
Business Models / Clients
ª Branchesª Digital Banking (internet, mobile)ª Private Banking➢ª Asset / Investment Management➢ª Corporate Bankingª Credit and Collections ª Subscriptionª Excellence in claims
Strategy, Business and Operations Consulting
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Diagnosis and designof growth strategies
Design and implementation of
operational business models
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Mergers and Acquisitions (Inorganic Growth) ª Conceptualizationª Screeningª Planningª Implementation (Commercial, Operational, Technological, Financial, Change Management and PMO)
Project Management Support (PMO)
ª Assistance in managing program and project scope, planning and risksª Diagnosis and design of the Portfolio Management operating modelª Project Management
Strengthening the Support Areas
ª HR Transformationª Enterprise Resource Planning (ERP)ª Strategic Sourcing
Process Transformation and Operational Model
ª Customer Support in implementing effective changes in their business processesª Lean Six Sigma
We are engaged in management and business consulting, covering
the from the definition of the strategy to the operation and
definition of the components of processes, people and technology
to help our clients achieve maximum effectiveness in their
business.
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Mergers and Acquisition Consulting
Process reengineering with Lean Six Sigma methodology
Corporateplanning
Project Portfolio Managementunder PMI methodology
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Technology Consulting
The role of the information technology (IT) areas in the organizations is changing.Today, customer expectations are much higher, growing and dynamic. To satisfy those expectations, the IT area needs to develop a new focus on cost rationalization, risk and information management, business alignment and investment commitment to create value not only for IT but also for the business as a whole.
At EY we help you connect your business with technology, enabling our clients to exploit their potential to the fullest.
| IT Objectives• Aligning with the business.• Conducting an effective governance.• Operate efficiently.• Measure their performance in terms of the business.• Lead innovation and growth.
| Our capabilities in IT Services • Connect your business with technology, enabling our clients to exploit their businesses potential to the fullest. • Our solutions are based on a mix of knowledge in functions, processes and technology. • We work closely with different providers of applications and strategic services, creating an integrated implementation team.
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| Technology as a business enabler• At EY we help our clients to obtain the maximum effectiveness in the use of information technology, helping companies to plan, organize and implement the technology that best supports the business.
• We offer objective solutions that adjust to the needs of our clients.
• Our recommendations are independent, since we do not sell or represent any technology provider.
IT Strategy and Transformation
ª Diagnostic and Strategic Definition ª Governance Modelª Applicational Architectureª Cost Analysis
Transformation of the development area and application maintenance
ª Diagnostic of the area’s operating modelª Demand managementª Implementation of software factories (internal and/or outsourced)
Systems integration services
ª Gap analysisª Technology project PMOª Testing servicesª Data migrationª Applications integrationª Change management and process supportª Software selection
Implementation ofbusiness solutions
ª Banking core, insurance core, and cards coreª Payment means (payment hub)➢ª Operating and analytical CRMª BPM: Process automationª SOA: Service-oriented architectureª ➢BI: Information and business intelligence managementª ECM: Company content managementª ➢Payment systemsª ➢ERP: Company Resource Planningª ➢GRC: Governance, risk and complianceª ➢Solutions for mobile and web channels
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Risk management
Our integrated risk functions increase the value, reduce costs and help improve business performance. The Governance, Risk and Compliance (GRC) processes have become the three lines of defense toward a reasonable achievement of the business’s strategic objectives. EY offers an integrated performance vision based on risks, and it boasts a variety of services designed to cover the different angles of risk at organizations.
| How do we do it? Our strategy is based on guiding the control activities toward the coordination of defense lines against the key business risks, whether strategic, operating, financial and/or compliance.
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Integrated risk management
ª Diagnostic and implementation of the risk functionª Development of manuals on risk procedures and policiesª Implementation of risk strategies for the entire organizationª Development of operating, credit, market and liquidity risk matrixes
Continuity management
ª Diagnostic and development of business continuity plansª Crisis managementª Diagnostic and development of recovery plansª Advisory on tests executionª Training and awareness
Governance and compliance
ª Development of AML, CFT KYC policies and proceduresª Compliance review per regulatory entitiesª Implementation of corporate governanceª Assistance with the implementation of FATCA for financial entities.
IT controls
ª Data integration and conversionª Data qualityª System functionality tests ª Controls transformation/adaptationª Assistance with ISO 27000 certificationsª Assessment of service providersª CobIT and ITIL implementation and assessment
Internal Audit and Control Processes
ª Diagnostic of the internal control functionª Implementation of risk-based auditª Development of statutes, procedure manuals and Out Co-Sourcing of internal audit programs ª Policies for audit committees
IT Security Management
ª Cyber Securityª Identity and Access Managementª Security managementª Development of procedures and policies to manage online solution securityª Intrusion testsª Strategic IT security plans
IT risks
ª Risk dashboardsª IT governance implementationª Risk self-assessments ª Analysis of maturity and risk model developmentª Independent verifications and validationsª IT asset managementª Definition of technology risk mitigation plans
GRC solutions
ª Assistance with the implementation of GRC systems Continuous Audit ª Anti-fraud managementª AML/KYC control systemsª Automation of risk monitoring processes
| Business risk advisory
| IT risk advisory
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Count on us
EY Financial Services Organization (FSO) has the most complete value proposal in the entire business transformation area for the Financial Services industry (Banking, Insurance and Asset Management) We are present throughout the world, with over 20 years of experience in the financial services industry in the region and over 14 years in Central America. We have ample international experience implementing process improvement methods at financial banking and insurance institutions in the region. Our recommendations are custom made and objective, independent from providers and technology solutions.
Accompanied by experts
We have worked with the leading financial institutions in the Andean region, Central America and the Caribbean, leading efforts to define, design and implement business transformation and technology solution strategies, and efforts to constantly support the management of the different organization risks.
We invite you to contact us and schedule a meeting to learn about your particular case, share our understanding and knowledge, and recommend the best option for your Institution.
Rafael SánchezManaging [email protected]
Claudia Gó[email protected]
Miguel [email protected]
Juan Pablo LópezExecutive Director [email protected]
Daniel KvedarasExecutive [email protected]
Marina [email protected]
Bismark Rodríguez [email protected]
Edgar Sánchez [email protected]
Gustavo Dí[email protected]
Wilanderst Beltrán Executive [email protected]
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EY | Assurance | Tax | Transactions | Advisory
About EY
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit www.ey.com.
© 2016 E&Y Central America Inc.All Rights Reserved.
This publication contains information in summary form and is therefore intended for general guidance only. It is not intended to be a substitute for detailed research or the exercise of professional judgment. Neither E&Y Central America Inc. nor any other member of the global EY organization can accept any responsibility for loss occasioned to any person acting or refraining from action as a result of any content in this publication on any specific matter, reference should be made to the appropriate advisor.
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